Northwest Appliance

Found the problem, but recommended buying a new fridge rather than repairing due to likelihood of recurrence.

The technician arrived on time. He found the problem with the drain pump and explained it to me. He checked the machine over and found an issue with the agitator which he demonstrated to me. He gave me a detailed estimate and completed the repairs. He did a good job of cleaning up. The technician was very polite and professional; and took time to answer all of my questions.

We had completed remodeling our kitchen and contractor reinstalled our dishwasher. It seemed to operate OK but we discovered it was not draining correctly. Repairman was very knowledgeable. He found right away that it was not properly reinstalled and made the necessary corrections, did routine service and test, and it's working great.

Replaced defective part. Now works well. Home warranty service so don't know cost. Prompt, professional technicians. Would definitely use again.

Communication could have been much better. Arrived on time for inspection of leaking line, but didn't have tubing on hand. Failed to inform us when they would be back out. We had to call and follow up and were told it would be a couple days, which was fine. They again arrived on time for the repair, and seem to have properly fixed the problem.

Technician was honest and told me what to do to get it started and that a major part is probably going out to wait until then to replace.

very good competent service related to timely ordering repair parts and by responding technician

They are very good. Excellent. It was a complicated problem but they were able to fix it.

He offered to come fix if I'd prefer, but I declined. I appreciated his honesty and realize he could have come to my house and charged me to attempt to fix it and still not have it work. He offered to come fix if I'd prefer, but I declined. I appreciated his honesty and realize he could have come to my house and charged me to attempt to fix it and still not have I t work.

Great. Northwest Appliance keeps all my appliances running smoothly.

Technician rerouted the vent hose; removed the vinyl part and made it all flex stainless. He found the vent partially detached inside the dryer (unknown how long it was like this) and the dryer full of lint. And I mean FULL. He cleaned out the dryer, reattached the vent pipe, and it runs like a BOSS.

Fixed ice maker--did not have to buy new one. Work done in December. It is now May and ice maker working well!

excellent --same day service --washer is working perfectly

They were able to fit me in same day that I called and were prompt and on time. My repairman explained the problem he found and helped me work up a temporary solution while parts were ordered. When the part came in they called me immediately and we were able to get the installation scheduled and resolved quickly. The whole time the process was explained to me and I understood everything that was being done.

He explained everything to us. He was very knowledgeable in appliance services.. He gave impressions on appliances and what to look for. He was excellent.

Went well. They are a bit "pricey" I think.

went well. he explained that the fridge was a costly fix and we might just need a new one. so he didn't push the costly fix at all. He wasn't sure about the washer but he was very thorough in looking at it and thus found something that he thought could be part of the problem (our washer kept stopping due to being off balance/not level). He did not charge us for the trip out, just for the time he was there. Btw, our washer has worked ever since with no off balance issues. Great guy and great service.

Repair it self was OK. 1st job was dryer repair. They charged $69 for service call to check and a week later they came back with parts to finish the job, charged me hourly labor of $100 plus parts cost came out to be about $345,,,,,expensive YES but it was acceptable. 2nd job was a wash machine repair. They charged $69 for service call and they found problem and fix it right on the spot. I agreed. Job was done in 15min. They charged me $69 service call +$120 hourly wage+Parts cost. Total $303 I am in process to getting back at least $20 in hourly wage difference but not sure why I have to pay both service call and hourly wage for the same day service. I questioned this company so I google it then found pretty poor reviews outside of Angie's List. Remember, it doesn't matter what type of repair you need they will charge you the minimum $69 plus $120=$189 plus parts. So you better believe your total come out to be $250 and up. Lesson learned. I still love Angie's list but I will cross check with other site's rating from now on.

fixed but broke 60 days later after I had moved to another state.

This service appointment went well. I will use them again.

Have not heard anything since the initial service call on Jan. 26th. No parts have been replaced. No follow up. Dishwasher still leaks. I will call Sears next since I purchased it from them.

Had all necessary parts to fix on first visit in timely manor and works great

Technician diagnosised the problems and based on the cost of repair we made a decision to replace our machine. Very good at explaining the problems with the machine and what needed to be repaired.

He was honest, fair, and professional in everything he did. He is the third person that had looked at the problem with the washing machine, and the only one to be able to fix it.

tech Brad was on time, very courteous and listened to problem, explained and showed me what happened (Best Buy did a bad job installing correctly so it was loose wires sparking) and how to fix and gave me a fair price, so I let him fix. he went above and beyond to make sure it was working and safely installed correctly. Would use them again for sure. Brad was excellent.