Mr. Mover of Ohio Inc

Jeremy was responsive to my calls/texts and showed up on time. Cost of move was $100 and was supposed to be for 2 movers. Just Jeremy showed up though. He was on time and this was a Sunday, so I really appreciated the punctuality. Fortunately, my dad and fiance were there to work with Jeremy to move the tub. The whole job took about 10 minutes. I figured, like an attorney, we were paying for Jeremy's expertise...he made it look easy and he had the right furniture mover to get it from the trailer to the deck. We would definitely use them in the future, but in the future I would re-negotiate the rate if we hired 2 movers and only one came.

These guys were early and moved everything with ease. It unfortunately was pouring rain and they had high spirits the whole time! We tipped them and bought the guys lunch. They were amazing guys. Would highly recommend this company to anyone.

This was the best moving experience we have had! The movers were able to schedule us quickly. We have a hot tub and they did a great job at moving this to our new home. We also have very large pieces of furniture and they were awesome at moving safely. The staff were professional and friendly. Thank you for a great job!

Great service. They were the only company of the three I contacted who physically came out and did an onsite inventory before quoting. Their price was the middle one of the three, but I was concerned the lower priced was not going to be able to do the job in the time needed with the single truck they quoted. Mr Mover guaranteed his price and didn't go over even when weather added three hours to the job. They were super flexible when our closing date changed at the last minute. Team was professional, start to finish. They protected walls, carpets and door jambs. Very happy.

Picked up on time, delivered on time. Everything went very smoothly. Reason I'm writing now is that we had a botched delivery from Home Depot yesterday. When I was complaining about Home Depot to our building manager, he mentioned that he still remembered Mr. Mover's delivery (8 months ago) as being the best service he'd seen here. (We have over 100 units in our building.)

Jeremy, Scott T, Rodney, and Tony arrived on time and started getting to work immediately. This crew was ready to move our stuff!! We were very happy with the energy and attention to detail. The truck was packed well and our fragile items made it safely to our new house. These guys were incredibly strong, hard working, and friendly. Judy was a pleasure to work with to coordinate our move and called to confirm everything a few days a head of time. Less stress for us. We are glad we chose Mr. Mover and we would highly recommend them. The price was competitive and our final bill came in under the original estimate. Glad we chose them!

They showed up on time and did a great job. They were very careful. We had loaded the boxes ourselves and only needed them to move the furniture. We found that we had a lot more boxes than we thought and they help put those on the truck free of charge. Their price was fair and reasonable and they went beyond what they needed to do to fulfill the contract.

My experience with Mr. Mover of Ohio Inc. was fair. The storage fees were more than I expected them to be. I don't think I fully understood how their storage worked. He came out and provided a quote. They were not punctual. They were an hour and a half late.

The owner visited the house and provided a fixed price quote. We were very clear that we had to completely load out one day and load in the next day at the new location due to contractual obligations with the closings. The owner stated that wouldn't be an issue. The owner informed us it would take a 40ft trailer and a 24ft truck to facilitate the move. Talk to the dispatcher a couple days before and she stated everything was ready for the move. Day of the move, the crew shows up with the 24ft truck and states that they are just moving what they can fit on that truck and that the 40 ft traler would arrive the next day. I called the dispatcher immediately because it wasn't the crew's fault. She confirmed that is what she scheduled. I informed here that would cause me to breach my contract signed at closing and that the owner was fully aware of the terms when he quoted the job. While professional, she wasn't very cooperative. I made it very clear that I would have to be out of the house that evening. Apparently, they overbooked their trucks. After lunch, a second crew arrived with the 40ft trailer. With both crews there were able to load everything by dinner time. The one crew even offered to drop off our bedding at the new house and everything else in the morning. The first crew was extremely focused on customer satisfaction and doing what was right for the customer. The second crew was more about getting the job done as quickly as possible. We also arranged for them to disassemble and reassemble our weight machine. For whatever reason, the person that the crew was told was going to do the job refused to come out move day. They had to hire a third party to due to job. It was very late in the day, but they did get the machine disassembled in time. Unfortuntely, it took them several weeks before they would come out an put things back together. It took several calls to the dispatcher to get them back out again. Like I mentioned earlier, we got the second crew for unloading and they were focused on getting the job as fast as possible. They refused to read what was written on the boxes and would ask where boxes would go almost on every trip. We were unable to keep up with these requests. Consequentially, we found heavy boxes label basement in the 2nd floor bedrooms and vice versa after they left. To make things even more frustrating, the last several hours we were constantly reminded by the workers on how much they usually get tipped. The more they mentioned it, the less I was willing to tip them. In the end, all of our contents were moved with almost no damage. However, the experience took what is already a high anxiety event for the family and made it worse. The dispatcher should have confirmed that their change in plans would be acceptable to us. Instead she assumed it wouldn't be an issue without any communication or coordination. If we had the first crew for the entire move, I'm sure it would have been a different experience than we had with the second crew. They did exceed their labor and time estimates significantly, which I am glad there was a not to exceed contract in place. I wasn't anticipating the speed the max, but am glad I didn't have to speed more. So bottom line, they did the job. Just don't trust the dispatcher and triple confirm all the details with them and your move should go better than mine.

Originally met with Mr. Mover representative Terry Judd who in fact happens to be the owner. The original sales pitch was fine. He seemed professional and offered numerous stories of things that happen in the moving industry and how he in fact runs his business. He offered numerous, yet at the time seemingly simple assurances such simple carpet protection, the use of actual employees and not sub contract or temporary help. He discussed his pride in the amount of insurance he offers customers and how it is full replacement cost and no additional charge, which is true for others I had meet wanted to charge more. He also offered a not to exceed estimate in writing stating that if the move took less time than he anticipated, he would knock the bill down, but that if it took more time, they would never charge more than the amount written here. Upon move day, things were much different. I started the day by having breakfast, doughnuts anyway, there for the team as I knew we were in for a long day. When moving there are boxes and things scattered in hallways and what not. The movers arrive and we begin a walk thru. It doesn't take long for there to be this uneasy feeling with one of the movers in particular. He is very outspoken and opinionated about things that a representative of any business should not be. In this case, some of my personal belongings and items in my house. I found it unsettling that a person would be making comments about things in my house that he liked or did not like. This came into play immediately in that he noticed a large bag with tape and a label that said donations on it. He had the nerve to ask about the items in the bag even asking what size the womens shoes were stating that his girl would like them. At this point I simply stated that there were other plans for this large bag of items. He said that was ok because they didn't fit his girl anyway. As weird as that seemed at the time, I didn't think much more of it. As we moved forward with the loading of our items into the trucks, I noted that there was no carpet protection anywhere in the house. As I mention this to one of the movers I am met with the don't worry about it, it's no big deal speech. This became a re-occuring theme as the day went on. Things are being loaded now and this same person who had inquired about my belongings was becoming very boastful in the way he spoke and interacted with the other four movers. There was some trash talk back and forth about who is stronger and who could carry more but that was to be expected I guess. What got my attention was when he began to talk about his "real job" of fugitive recovery and how he has other jobs and picks up side cash with other movers. He discussed it so much that two of the other movers even told him to shut up at one point. To them it is their full time work and this guy was downplaying what they do like he was better then them and only there as a favor because they couldn't handle the work load. There was tension directed toward him the rest of the day, admittedly from me as well for this was one of the promises made, that Mr. Mover doesn't call in side help or under the table help and this was my impression of this gentleman based on his statements and attitude. At this point, I don't know who he is or what he is doing there. As the move went on it became more and more apparent to me that this extra helper really didn't care to be there or have any respect for what he was doing. He was responsible for damaging some custom wood work trim in the basement, placing gouges in the walls in the stairwell to the basement, he took apart some of my items including our treadmill and in the process, set the upper half of the treadmill aside where it was forgotten and I had to go back and retrieve it myself. There was a point where I walked into a room where he was and found a large box of my socket wrenches spilled all over the floor and the case upside down and no one around doing anything about it. No one picked them up and I had to re-organize the tool kit and box. At this point I am getting the sense that there is an attitude that if the homeowner doesn't see things happen, then they didn't happen and that I and my wife would really have to babysit the rest of the day. In the moving of the base of the treadmill, I began to see a different one of the employee's true colors. Treamills are difficult and not light weight, but now that you have taken it apart into two pieces (even though they were instructed not to by their boss), it is at least manageable. As we are watching them wrestle with it is when some of the wall damages occur. Here is where I again hear the don't worry about it, no big deal, we can write it down later on our sheet. From there, there is a lot of opinions being thrown around and poor language about how horrible some of these large and heavier items are. Now I'm thinking to myself that your move furniture for a living, do you always complain to the customer about it? From my point of view, spending 1700 is a lot of money and the last thing I want to hear is what a pain my belongings are. Just move them please! As we get to the new place, the complaining continues from now two people. They are so distraught that there are steps up to the front door and that they feel they are to steep. Given that there is a grand piano to move as well as the larger heavy items and they can't get through the garage entry. I am loosing my patience with this as it is uncomfortable to have 2 of the 5 people obviously not wanting to be there. In moving my wife's furniture I made a comment to please be careful as I know those things are heavy. The response I got was "how would you know, I'm doing all the work." As the unload went on, things got seemingly more and more careless. There was a light fixture in the ceiling fan in a bedroom broken, then the broken furniture started coming off the truck. My son's armoire was no longer standing up straight and would fall forward. In tipping it over we found the bottom had been crushed. One of the movers mentioned that it most likely happened on the truck but again, not to worry about it, it was no big deal. Things continued in that as my youngest's bunk beds were being put together, I noticed that the screws/bolts were way overtightened and there were splits in the wood as they were imbedded in the wood. I looked underneath to find that the wooden rails were spilt on both beds and that there are some bolts missing. As we near the end of the unload, their is a broken book shelf and the hutch to my office desk is damaged. Again with the don't worry about it comments. At this point, each one of these things in themselves may not be a big deal, but adding them all up combine with the unprofessional attitude I had experience all day and I was at the end of my rope with don't worry about it. Now it comes time to pay. That not to exceed price was right out the door. The crew leader was requesting payment for a different amount. To his credit, he didn't appear to try to be taking money and it wasn't hundreds of dollars, but it was the fact that it was wrong and it was more than the guaranteed, and that no one would call in to verify the correct amount. This combine with the fact that I had to ask where are the notes about the damages and he replied what damages, and now I'm not a nice guy anymore. What finally sent me over the edge is that now while we are trying to force the damages to be documented, the bag of to be donated items comes up again. The crew leader who is collecting the check says to me that since I was going to give them away anyway, that the part time guy thought I wouldn't care of he had them and that the bag was still on his truck. Now I loss my cool. I demand the bag back, I write a check for the wrong amount so they will leave although telling them that I will cancel it immediately, and I sign all the forms in haste so they leave although I shouldn't have done that for afterward I realized that one them has a blank on it where it talks about the insurance policy deductible. I just don't think things should be signed with blanks to be filled in later on them. Now here we are two weeks after the move. I returned all the left behind business items to Mr. Mover like the left behind moving blankets, gloves and tools and have had much difficulty in getting this resolved. I also found matching paint for them so the wall repairs would be easy. The carpets in the old house were very dirty and all I got was an indirect response through the BBB that he felt they already looked like that from wear and tare and that they felt the wall damages were over exaggerated and, yet again, no big deal. To their credit, Mr. Mover seems to want to fix what they can and even re-imburse for what they can not fix, however there is a huge sticking point with the level of service provided. I have continued to request some type of accountability from them and they are ignoring and in some cases denying that any of these things even happened. I have attempted to help where I can but at the same time have not sat by and just allowed anyone to continue to walk over and dance around the situation. I have continued to ask for some sort of compensation/consideration for cleaning my own carpets the day before the new owners took possession of the old house and for the general poor service standard and attitude that I was promised did not occur at this company. Those requests have gone largely ignored and we are still at an impasse. I have no problem settling at a fair price for what was provided but I feel there has to be something done here as, no matter what my intentions were with those items, I feel this person tried to steal them from me and that the crew leader pointing out was the only way I would have known for it takes days to sort things out after a move

While I did not end up moving out of state I was thoroughly impressed with Mr. Mover's personal and professional service upon providing an in-home quote. I would absolutely contact them for my future moving needs.

They were wonderful. They were very professional and very neat. The cost was great and I would definitely use them again.

Badass bunch of moving dudes. Above and beyond.

From start to finish Mr. Mover was great. I was moving family items from South Carolina to Westerville, OH. Judy, the scheduler, worked with me on my short timeline and was even able to time my move with another and lower the cost by about 35%. She was very helpful and reassuring. Barrett, the driver and mover, was equally helpful. He packed and loaded everything with care and treated my items like his own. Mr. Mover is honest and very dedicated to their customers satisfaction. I would use them again in a heartbeat!

They did a great job. They are fast efficient and very professional. They subcontracted Columbus Moving Solutions with Tim Bolger.

We purchased an elliptical exercise machine and hadn't thought about how difficult it would be to get into our basement until we brought it home. It is a heavy duty commercial grade machine so it is overly heavy and extremely bulky. We called Mr. Mover around 5pm only with slight hopes of getting it moved the same evening, but Jeremy was at our house within an hour with his helper. They moved it quickly and expertly, without even brushing the basement stairs walls which was difficult considering the base of the machine is an inch wider than the staircase. We would definitely call them again and highly recommend them.

Three men arrived about a half hour later than scheduled as they had been sent on a smaller job first. Everyone worked well together and were very organized. They communicated well with us. I would definitely recommend them and would use them again if we ever move again. Found this company thru Angie's List and the Better Business Bureau as well.

They showed up on time, assessed the best packing order, worked dilignetly and quickly. The reversed the process at the destination. Estimated 4 hours, took 5, but I have no qualms about the overage. Nothing was broken. Two antiques were moved along with dishes and glassware, which we packed. Both guys were plesant and professional.

It was excellent, they did a good job. They had to move a treadmill from the garage to the basement and the passage going around the corner down the steps. They worked an hour and a half to get that thing down there. I'm so impressed with them. They finally had to take some of the parts and then put it in together once they got down but they were determined that they were going to get that downstairs. Price was very reasonable. It was a fair price specially considering how long it took them.

Everything went well and as planned. I would hire them again. I wished they had taken a bit better care when unpacking the kitchen by asking more often where things should go. Either overall, their work was excellent. Nothing broken, nothing lost, allcompleted as planned

It went very well. After this experience, I will never pack nor move myself again - I will always hire it, and I will call Mr. Mover again. It cost less than they quoted, they did a great job, were on time, friendly and funny and a pleasure to be around for the day. Nothing was damaged, and it went faster than expected. A few days later they returned to pick up the empty boxes. It was an extremely smooth day.

Terry came out to give us an estimate -- he estimated an 8000 lb move. The 3-man team arrived, as scheduled, between 8 & 8:30 in the morning. They were extremely efficient at packing and moving everything out of the house. They were so quiet and polite - initially letting our 4 year old continue sleeping as they began moving items out of the house. The team felt like we actually had more than 8000 lbs of "stuff" - but they had completed their packing in approx 3 hours. After driving to the new house, they quickly unloaded the furniture & boxes. They put beds together and made sure that everything (down to every last box) was right where we wanted it in the new house. They had covered the carpets and ensured that nothing was damaged in the moving out or in. We were extremely pleased with the work of Jeremy, Justin & Francisco. Despite the amount of "stuff" they moved for us - they finished in under the estimated time, which saved us some money. More importantly, all of our belongings were moved safely and without any damage. We don't plan to move for a long time... but would highly recommend this company!

The service was okay. They were supposed to give a discount for Angie's List members, but they didn't do it. Other than that they were fine and I didn't have any other issues.

The owner of the business came to our house to give us an estimate. He uses his own employees and does not hire people off the street to help move. We were contacted ahead of the move by his office to finalize details. The movers arrived on time and were very professional.

We were extremely pleased. One scratch in the dining room table was the only damage of any kind we have noticed. And that may have been caused by a second move (from garage to home) that was not done by Mr. Mover.