Martin Carpet Cleaning Co

EVERYONE I TALKED TO ON THE PHONE WAS VERY PROFESSIONAL & FRIENDLY. THEY PROVIDE DETAILED ESTIMATES OVER THE PHONE IF YOU KNOW YOUR SQUARE FOOTAGE.

THEIR ESTIMATE WAS HALF OF WHAT ANOTHER SIMILAR COMPANY OFFERED. I PLAN TO USE MARTIN EVERY YEAR OR SO.

THE SAME DAY THAT MY CARPET WAS TAKEN IN, I NOTICED ON MY CALLER ID THAT MARTIN?S HAD CALLED MY HOME. I CALLED THEM BACK, AND THE GENTLEMAN WHO ANSWERED THE PHONE SAID HE WOULD SUGGEST THAT I HAVE A DOUBLE CLEANING AND DEODORIZING SINCE THE PET STAINS WERE SO BAD. I AGREED. AT NO POINT IN OUR CONVERSATION DID THIS MAN MENTION TO ME THAT PET STAINS OFTEN RECUR NOR DID HE MENTION THAT THE STAINS THAT I COULDN?T DETERMINE THE ORIGIN OF OFTEN CAME BACK AFTER A CLEANING. ON TUESDAY, OCTOBER 1, I PICKED UP MY LIVING ROOM RUG. I LAID THE RUG DOWN ON FRIDAY, OCTOBER 4 AND WAS SURPRISED AND VERY DISMAYED TO SEE THAT THE STAINS THAT I COULDN?T DETERMINE THE ORIGIN OF WERE STILL ON THE CARPET. ON MONDAY, OCTOBER 7, I CALLED MARTIN CARPET CLEANING AND SPOKE WITH THE OWNER. I EXPRESSED MY FRUSTRATION THAT I HAD NOT BEEN TOLD THAT PET STAINS COULD RECUR, OR HAD I BEEN TOLD THAT, THE OTHER STAINS MIGHT NOT COME OUT WHEN I SPOKE TO HIS EMPLOYEE PRIOR TO THE RUG BEING CLEANED ON SEPTEMBER

THE WORK THEY DID WAS FINE AND THE WORKERS DID A GOOD JOB. MY BIG PROBLEM WITH THEM IS THAT I SAW THAT THEIR TRUCK CAUSED A RUT ON MY ASPHALT DRIVEWAY. MY NEIGHBOR ALSO SAW THIS, AND I BROUGHT IT TO THE WORKMANS ATTENTION AND HE SAID THAT THEIR COMPANY WOULD TAKE CARE OF THE DAMAGE. I THEN SPOKE WITH THE OWNER AND A MONTH AFTER OUR CONVERSATION, I STILL HAD NEVER HEARD ANYTHING BACK FROM HIM. I FINALLY CALLED HIM, AND ASKED WHY HE HADNT GOTTEN BACK WITH ME, AND HE INDICATED THAT HE HAD SENT OVER A PERSON TO SURVEY THE DAMAGE, AND THE PERSON HE SENT INDICATED THAT HIS TRUCK COULDNT HAVE CAUSED THE DAMAGE AND THAT I HAD A DEFECTIVE DRIVEWAY. HE THEN SAID THAT HE WOULD NOT BE RESPONSIBLE FOR THE DAMAGE AND WOULDNT PAY FOR IT.

THEY WERE ON TIME AND VERY REASONABLE. THEY DID A TERRIFIC JOB AND WERE VERY EFFICIENT AND HELPFUL. THEY TOLD ME TECHNIQUES THAT I COULD DO MYSELF.

THEY DID REALLY GOOD WORK AND WERE VERY PROMPT AND PROFESSIONAL.

THEY DO A GOOD JOB AND GOOD VALUE FOR THE MONEY.

PICK UP & DELIVERY WERE EXACTLY ON TIME. WORK WAS FIRST RATE!

THERE WAS A SPOT THEY MISSED, MEMBER CALLED AND EXPLAINED SITUATION, THEY WERE VERY ACCOMMODATING AND MADE TIME TO COME BACK QUICKLY

COMPANY WAS SUPPOSED TO PICK UP RUG FOR CLEANING. COULDN'T MAKE IT, HAD TO RESCHEDULE TWICE. WHEN THEY FINALLY CAME, THEY ARRIVED EARLY AND MEMBER WASN'T HOME. RUG WAS RETURNED DIRTY AND MEMBER HAD TO VACUUM IT. PREVIOUS EXPERIENCES WITH THIS COMPANY FOR SMALL RUGS THAT SHE DROPPED OFF AND PICKED UP WERE EXCELLENT.

DID A VERY NICE JOB WOULD HIGHLY REQ

THESE GUYS WERE AWESOME. I HAVE NEVER HAD ANYONE WORK SO HARD AT MAKING SURE MY CARPETS WERE CLEANED WELL. ALL OF THE COMMON AREAS OF MY HOME ARE HARDWOOD. THEY SPENT 2 1/2 HOURS CLEANING 4 BEDROOMS AND 2 STAIRCASES, AND IT WASN'T BECAUSE THEY WERE SLOW - IT WAS BECAUSE THEY WERE MAKING SURE IT WAS CLEAN AND TREATING THE SPOTS. MY CARPETS LOOK LIKE NEW!

WORK WAS EXCELLENT....PRICE WAS OUTSTANDING...THE DISCOUNT FOR BRINGING THE CARPETS IN WAS WELL WORTH ANY EFFORT ENCOUNTERED

MY CARPETS LOOK WONDERFUL I WOULD RECOMMEND THIS COMPANY HIGHLY.

I THOUGHT THEY DID AN EXCEPTIONAL JOB. THEY WERE VERY PUNCTUAL, AND COURTEOUS. I WOULD USE THEM AGAIN.

USED FOR CARPET CLEANING. CUSTOMER SERVICE WASN'T GREAT. I WOULD NOT USE THEM AGAIN.

THEY DID A GREAT JOB ON THE CARPETS. THEY WERE VERY POLITE AND EASY TO WORK WITH.

CAME ON TIME. THEY WORKED. DID NOT LEAVE A MESS. GOT A ROOM CLEANED THAT THOUGHT WOULD NEVER BE CLEANED. THEY SAID THAT AFTER CARPET DRIED IF ANY SPOTS SHOWED THAT LET THEM KNOW & THEY'D BE HAPPY TO COME BACK OUT & FIX IT.

GREAT. ON TIME WORK FAST DON,T TRY TO SELL EXTRAS.

I WAS SO PLEASED WHEN THEY LEFT THE HOUSE, EVERYTHING LOOKS BEAUTIFUL, THE CARPET LOOKS LIKE NEW! THEY WERE JUST WONDERFUL!

VERY COURTEOUS AND CAUTIOUS WITH YOUR BELONGINGS. WILL MOVE FURNITURE

HAS USED BEFORE FOR AREA RUG DROP-OFF,EXC JOB DOING IN-HOME CARPET CLEANING,VERY GOOD JOB AND PRICES WERE VERY COMPETITIVE

VERY CAREFUL WITH BELONGINGS. WILL MOVE FURNITURE.

EXCELLENT JOB! VERY NICE PEOPLE. SEEMED EXPERIENCED. CARPET DRIED QUICKLY. ALL MY PROBLEM SPOTS ARE GONE!

UPHOLSTRY CLEANING--REAL NICE JOB, EFFICIENT & HELPFUL