Laptop Guy

Computer got a virus and I could no longer use any programs. I made calls to friends and other companies with little success. My son said to call the Lap Top Guy. I checked Angies list and found an ad. I called and they said to bring it in or they could pick it up. They told me it would take 3 days to diganosis the problem. They called in 3 days and told me what was wrong and the options I had. Stating a price for each option. They said it would be ready in 3 days and it was.

I was greeted by an experienced person, who explained all of my options and possible scenarios. He told me I would receive an estimate in 3-5 business days. I think I heard from them in 4. Meanwhile, I had received an e-mail from them listing their policies and giving me the name of a contact person, in case I had any questions. When they called me with the estimate, they were very clear about what all would take place. I was told I would hear back from them in 5 business days. It was either 1 or 2. I feel like they were very clear about everything they would do and what I could expect.

It took about 5 days to get the laptops diagnosed & repaired. The recomended work done both computers now work well.

It went great. I called them and took my computer in. It was completed when they said it would be. The prices were reasonable. I would recommend them to anyone because they offer shipping across the United States.

It went very well. They were very responsive and worked quickly. I knew after two days that the mother board had fried and was not repairable. They were very helpful and very clear in their explanation.

Excellent. Everyone with whom I had contact was very professional and helpful. And I thought Todd went out of his way to help me select another laptop the satisfied my needs without investing in more hardware/software than necessary.

My laptop stopped being able to charge, apparently due to a broken power adaptor. After getting quotes from several companies, I took it to the Laptop Guy due to it being the cheapest with my Angie's List discount. It took them several days to diagnose the problem, and another several to fix it. My laptop works fine now, but the initial power cord they gave me to go with the new adaptor was revealed to be defective a week later. They replaced the power cord free of charge. I was satisfied enough with the experience to recommend the company to my father when he had a similar laptop malfunction.

I had make three trips to the storefront. They successfully recovered the data, but they were unable to tell me why it was crashing. I purchased more ram from them and now everything seems to work fine.

The problems were a little expensive to fix. It took a little while for them to get back to us. The diagnostic fee is $80 which is a little expensive.

I dropped off my computer and described the problem. They had it fixed within a couple days. They did great job.

The whole experience went very well. I was very happy with their service. It was just pleasant experience.

I think they could have gotten back to me sooner. The contact people were very courteous and friendly. The service took a little longer than I anticipated. Good service provider.

The guy blew me off, he sold me 300 dollars of equipment. That did not work. He is very unreliable and unprofessional. He told me that there was nothing that he could do for me when I tried to call him back telling him that it would not work.

Very good. The sales rep showed me 4 different models on display, and gave me a complete demo on the two that I was interested in buying. Then, when I had made my choice, and was ready to purchase, showed me where all the operating features were located. Explained the warranty to me, and advised me to consider buying the extend warranty, at a later date, if I did not want to purchase that feature at time or purchase of the laptop. Am satisfied with my selection, and have had it for about three weeks now, and will go back and get the extended warranty in a week or so, just before the end of this month.

The technicians were helpful and seemed very knowledgeable. When we were paying for the service I saw a flyer for Angie's List on the counter and asked if they gave members of the list any special compensation. It turns out they did refund some of the cost since I was a member. Very nice - but it would have been nicer to have it identified up front instead of after I asked about it and we had paid. Overall we were very satisfied with the service and the work they did.

I spill coffee on my laptop and burned out my keyboard. Since it was no longer under warranty I purchased the replacement keyboard from the manufacturer and was looking for someone to install it into my laptop. Most companies I contacted could not do the hardware replacement or if they could do it they were estimating over a week turn around time. I called the Laptop Guy, spoke directly with Todd and he said that if I took my computer to the Gahanna location they could have it replaced in 45 minutes. When I arrived, Joe greeted me in the lobby and already knew who I was and what I was there for due to my phone conversation with Todd. He took my information and had the work completed in under a half an hour! I walked out under $100 (after they accepted my Angie's List coupon) with a 256mb flash drive as a "gift." I was absolutely blown away by the customer service and turn around time. My computer is my entire business and I was down less than a day - THANK YOU!!!

Upon my arrival to The Laptop Guy retail location, I was greeted by a courteous sales associate who addressed the questions I had regarding what laptop would be best serve my business needs. After this associate made me feel comfortable about my purchase by allowing me to make an informed decision about my new computer, I was so fortunate to experience what I believe was an extended service. During the conclusion of the sale, Owner, Todd Feit, met with me to personally make sure that I would be leaving the store with all the up to date software I would need for my business.

Took the laptop to their excellent looking Gahanna, Ohio store. Checked the computer in with a pleasant, very competent technician. He wrote the work to be done clearly and concisely along with an initial estimate on cost and time frame. The work was to be performed with relatively little down time for the computer. The next day a technician called with the estimate and what they had found potentially causing the slow speed on start-up and provided potential fix. I approved the cost estimate and they proceeded the next day. The laptop work was completed the third day and when I picked the laptop up the technician at the service desk reviewed all that had been done and we started the laptop up and it indeed moved to read in short order. The work was performed on time, on money and very professionally, in my view.

As promised. The laptop came back to me with a new operating system and the problems that I was having went away. I would return to this company to have them fix my laptop computer.

He did a great job, I would highly recommend them! They are extremely nice people, right on time and amazing customer service.

The staff was extremely helpful and everyone I talked to knew a great deal about my exact problem. The repair took longer than I hoped it would as I can't live without my laptop for a day, but no longer than the quotes they gave me before my approval to perform the repair. The gentlemen on the phone kept me updated on the progress and promptly returned my calls. When I got my computer back everything was working great and they even cleaned it up for me. They also included a 1 year warranty while most places I called for quotes only offered a couple months.

They did the repair very quick and efficient, because I needed the computer back as soon as possible. They also had good customer service.

I probably won't use this company again. They wanted to charge me $200 to make my computer firm when opening. I luckily ran across a high school employee who did it there for me free of charge. They also did not completely resolve the issue with the wireless card. I continued to have problems with it after they had my computer all that time. I feel like for spending such a large amount of money, they had my computer an awfully long time and I thought $200 sounded really expensive to fix a problem to make it firm again.

Opted for a hard-drive caddy since I was already considering a new laptop purchase. Avoided costly repair and still able to access old documents

My wife recently tripped on our laptops power cord which dislodged the power connector. This accident resulted in a working laptop that could not be charged, which I used until the battery ultimately died. We decided to hire The Laptop Guy and dropped off our laptop to The Grandview location, which shipped the unit down to their Grove City repair facility. At that time, they indicated that the assessment would be $79 and a tech would call with a better estimate upon initial inspection. The LTG tech called my wife and informed her that the connector could be replaced and the repair would be roughly 250 dollars to complete the job. We agreed to proceed with replacing the connector and a couple days later the tech called again to inform us his repair has gone horribly wrong and he had accidentally killed our laptops motherboard, and now the repair would have to include a replacement motherboard priced around $600! I had an awful experience with this company, still unresolved.