Laptop Guy

Took several days to repair. Computer hit by lighting... Needed a new mother board and power supply. When I brought it home I had to reset the screen resolution by downloading the driver and then a few weeks later I had to purchase a product key from newegg by buying a downloaded version of Windows Professional 7. I would suggest you go somewhere else for I was not happy. I will not be back.

One of the worst service experiences I've had in a long time. I called the Grandview location, told them "it's a Dell model # blah blah blah. How much does the case lid cost to order?" They told me their repair fee ($119), but said I had to bring it in so they could price the part. So I took the laptop to their Grandview location on a Saturday. There were 2 workers there. They looked at the laptop and said "we need to order the whole case lid and screen - they're glued together as a single unit". OK, how much is the part? "Well, we don't know. We'll have to get you a price on Monday from our Operations Manager". OK, let's get a price on Monday. THEN HE SAYS "we have free diagnosis if you leave your laptop here for the next 3 business days, or if you pay us $59.99 today and we can diagnose it today and you won't have to leave your laptop here for 3 days..." I say "Huh...? What are you talking about...? Are you kidding me...?!? You're looking at the laptop, you see which part needs replaced, you can't even tell me how much it costs until Monday, and your website says "free diagnosis". But you won't even get me a price unless I pay you $59.99, or leave my fully functioning laptop sitting here for 3 business days?!? He said "yes". I asked again, he said "yes" again. Sorry, Laptop Guy. I'll put the laptop through a wood shredder before giving in to this kind of deceptive "bait and switch" false advertising. I hate misleading businesses that lack integrity. It's not the $59.99 - I would have paid a $59.99 diagnosis fee if they had been up-front and honest about their costs and business practices - but they weren't. I made it clear to the employee that I was dissatisfied. He didn't care. I said loudly to my wife "there's a 1 star review." He didn't care. DO NOT GIVE THESE GUYS YOUR MONEY...

Since it was very old, no services were performed.

Great quality work! They were so easy to work with!

Everything except for the follow through was good. There were some problems due to the fact that they were not too helpful in dealing with that. The price was very good I had shopped around online for the price of what a motherboard should cost. What they did was really good, they put the motherboard in, everything was connected right and everything was done fairly professionally. The responsiveness after wards was terrible. It took them a while to get a motherboard and they kept me up to date on that.

Great. Was able to reset myself at no cost.

They were professional, polite, I think they did a good job, and the price was fair. It took a lot of time like the diagnostic aspect. I had to drop my laptop off and I did not even get a report on it for almost like a week so for almost week it was not being repaired, it was just being looked into and being tested out. That was a little bit of waiting time but then after that they did a good job.

So I called to see if I could make an appointment to get the problem diagnosed while I wait. "Sure" I was assured, "just bring it in tomorrow morning" I was told. So I brought it in. They wanted to keep it a week. Or I could pay 75 extra bucks for quick service. From my point of view, that's why I made the appointment. I chose to walk out without a purchase and recommend that you steer clear as well.

This is the second time we've used the Laptop Guy for this kind of repair. They do a great job, Very pleased with the result. Fair price, reasonable timeframe for the repair, and good work. They are very honest and up-front about what is involved and how long it will take. Can be a little hard to reach by phone but very responsive to email.

called store, was given estimate, and told had store discount coupon available to save 40.00 off the original price of 219.00, was told in advance it would take up to 10 days to order part and 1 day to do the labor. it was done in 7, looked good and works great.

When I took my computer in and left it there, I got a call from them stating that my computer turned on and there was no problem after the diagnostics. I went to go pick it up and asked for a discount since there was nothing wrong. The guy I was talking to told me that he would not give me a discount. I asked him to call his manager to speak on the matter but the guy said no. I had to ask several times for him to call the manager. He finally called the manager and then when I asked the manager for a discount he said no as well and that they still have to charge because they did a diagnostic test. I understand that they had to charge me for the service because they did do some things but they didn't have to do any additional work due to nothing being wrong with my computer. My problem is that they wouldn't even listen to me. They were not willing to work with me at all. I expect to be treated well as a customer and this experience was not what I expect for customer service. Their relationships with their clients are not personable at all and they do not care if I used them again. I would have even been happy if they didn't discount my service at this time and gave me a coupon or discount for the next time if I had an issue. They just didn't care.

I had two lap tops repaired by The Laptop Guy. Both laptops had stopped running. They were very reasonable and told me how long the job would take. They called me with an estimate before they fixed them knowing the laptops were a little older.

I was not happy with their service. My son's iPod screen cracked. I took it to Laptop Guy to be repaired. They told me that it would be repaired to look brand new, like it was just taken out of the box. I had to go back 4 times in an effort to try and get it right. The last time, they put a different glass protector on it, which was different from the original iPod. The screen performance was never improved. They ended up refunding my money, but I was still unhappy with their service. With the time I spent going back and forth, I could have purchased a new iPod. They didn't do what they said they were going to do. I would not use them again.

I had brought in a laptop that that been actually serviced by someone else. They had loaded it up with so much of free software even when I told them not to. They were very professional and quite punctual. They explained everything they were going to do and there were no surprises at all which was the best thing. I thought the price was fair.

Very professional. Did their diagnostics and then gave me options (repair, replace, etc.) and the prices for each. Got back to me within the time frame they initially quoted. No problems.

Overall a good experience. The tech (Devin) stayed in communication with me, resolved the problem, and I had the computer back in about 4 days. My only concern was that I felt the price for the service was a bit high, about half the cost of a whole new machine. I would also have liked to receive a more detailed report about exactly what was done to the laptop.

After reading some of the reviews here on Angie's List, I contacted Todd to explain the situation with the problem laptop. I took the laptop to the Gahanna location in order to speed up the turn-around time, as their actual work is done there. Todd persponally worked with me to get the repair done in a very quick manner. I was extremely pleased with the customer service, the turn-around time, and repair. I will use them again, if the need arises.

I brought my virus-ridden laptop in to the Grandview store on the Saturday of Memorial Day weekend. After I showed extreme disappointment that their express services wouldn't get me my laptop back before Tuesday, Josh ran a quick diagnostic test on it. He was able to isolate the problem and fix it on the spot. He even installed a free anti-virus program. I was so impressed with the customer service - he knew I needed the laptop for working on the weekend, and took the time to make this quick repair. I'm so impressed, and will recommend the Laptop Guy to anyone who asks.

I took my Dell Inspiron laptop into the laptop guy with a broken hinge. As confirmed by the description on my receipt, this was a “minor hardware repair”. I agreed to the Laptop Guys diagnostic fee and assumed that since it was so minor, it would cost too much more than that. Don't ever assume. I got a call after my “diagnosis” was complete. I was told that it was a very simple repair and that two screws had come out. They could fix it and have it back to me in a couple of days. They did fix it and get it back to me very quickly. What did those new screws cost me at the Laptop Guy? $138.35. If I had it to do over again, I would only consider the laptop guy for a situation in which I might experience data loss. Otherwise, I would simply buy a new computer and apply the significant expense to that.

I called for an estimate, which was correct. I dropped off my computer on a Friday afternoon and it was done by Tuesday morning. Works perfectly and is much faster with the increased RAM.

I was unable to start windows and stuck in a boot loop on my laptop. I have had this problem in the past with my desk top and have been able to fix it myself, However I was unable to this time. I took it in and explained my problem to the tech. I also took in my recovery disc, and external back up hard drive along with my acronis backup software. The tech he was not really interested and advised me they will "plug it in to their computer and it will tell them what is wrong" He did state the diagnostic and repair is usually done in 3-5 days if it does not need any parts. SInce I had not heard from them in 4 days I called and was advised by IAN they were really backed up and would call me Tuesday. I asked if he could call Monday and was told they had until Tuesday to call me. I called Monday just to check and no one had yet touched it. I called Tuesday morning and was advised it would be looked at today. I finnaly received a call tuesday afternoon and was advised it needed a hard drive. I asked what type they had and the cost. I was advised $ 229 +tax for a 160GB drive and reinstall windows . I asked if that included restoring thedata using my backup hard drive and was told no . I inquired who the manufacturers were and was told they were black and blue by western digital and seagate. Upon further questioning I was unable to get any more details because the tech did not know due to the fact they change all the time. I then called the business office and left a message with my dissatisfaction and questions, it did seem that they were in the business of selling hard drives instead of fixing the problem, I no longer had any confidence that that was the problem. Jeremy did return my call the next day and I was advised that most people who use their serrvice do not know as much as I do about computers and that Ian is not used to answering those questions. Most people just bring in their laptops and pay whatever they ask which is the industry standard pricing. When I inquired about some sort of discount would be appropriate on the diagnostic fee ($79) since it had taken 6 days , I was told it was only 5 and that they count days differently than I ( Tuesday, Wednesday, Thursday, Friday, Monday, Tuesday) . Overall I am extremely dissappointed with the price, quality, punctuality, professionalism, No one was knowledgable or give me any reason to trust their diagnostic computer. I have met Todd the owner just in passing while at Bark Park in Columbus , He was such a nice guy and does alot for pet rescue. I work with pet rescue myself , I was hoping for a more professional, experienced, knowledgable and cost sensative business. Unfortunately that was not the case. They really did not need or want my business. I am just soo dissappointed. I will be installing a new hard drive myself.

I think he did a good job of evaluating the problem and solving the problem. I would use him again, if needed.

The sales person answered all my questions and showed me several things on the computer. I had a few questions after I got home and I emailed them. They responded early the next day with answers and were very helpful with suggestions on ways to "make my life easier". I asked if the laptop came with a carrying case, and they gave me one for free....it is a used one that someone just left with their computer when they sold it to them.

I went in to drop off a computer that wasn't working for an estimate. When I was in the Fifth Ave Store (Grandview) I noticed a Dell laptop for a pretty good price considering it had Vista Home Premium on it. I also purchased the two year warranty. When I got it home and opened it up I noticed it said Vista "Basic". Since one of the reasons I bought the computer for the advertised price was the Vista "Premium", I was confused and not too happy. I called the store back and the salesperson told me that there was no real difference between the Basic and Premium and that to add premium would only be a $10 cost difference. He maintained they could not put premium on the machine. I had also told him I was an Angie's List member and asked if there was a discount and he told me "no". He was basically argued and told a number of untruths. I asked for his supervisors name and number, which he eventually gave me. The next day I called the supervisor, Jeremy and left a message for him to please call me back. While I was waiting for his return call I hopped on the list and read through several pages of reviews. It was apparent that the owner of the company was very interested in customer service and satisfaction, urged people to call if they had problems and gave his extension. After reading a number of reviews and his comments I believed he was really serious and gave him a call and left a message. Jeremy, the manager returned my call and said he had heard the story as told by the salesperson, but he wanted to hear what I had to say. I told him, about the lies, the arguing and said I paid for Vista Premium and I want it put on that computer. He was very nice, very helpful and said he was sorry we had received such treatment and said if we could bring the computer to the main location he would have Premium installed that day. We hopped in the car to take the computer to them, and while we were driving got a call from the owner, who again apologized and explained that that employee did not represent their attitude toward customer service and how very very sorry he was. I told him we were on the way over and he said the correct Vista would be installed before the end of that business day. He kept his word. Everyone over at the main location was great from Jeremy, the manager, to Mike who checked us in were just great and super polite and helpful. We had used this company before with good results and were surprised when we encountered the problem with the sales person. However, our faith in The LapTop Guy was totally restored by their superior customer service. It was that service which took this report from an F to an "A". Thanks and I love my new computer!!!

Rep from Laptop guy called me about the Mac that I dropped off. We were having problems with the memory and the really wanted to clean up the hard drive and bring it down to the basics. We only needed it to internet and gaming purposes. The rep could not understand what I wanted to do. I had the laptop sent back to the store. It took them awhile to get it back to the store to pick it up. Rep told me the memory was full. When I told them about the Angie's list discount they indicated that it would not be applied on diagnostic. They did call the owner and they applied it. When I mentioned the discount at the beginning when I dropped off the computer there was no mention of any limitations On a side note I took the computer to the Apple store and they showed me the memory was not full. The apple store were able to remove items from the hard drive and help us upgrade to the next version of the operating system.