Infinity from Marvin Columbus

A father & son team quickly and neatly removed the old doors and expertly installed the new door, they took extra care making sure all the trim was perfect and cleaned the family room and 3 season room area, when it was done you would not have known it was replaced.

Very satisfied with the entire process. Jeff Lowe the sales rep was very thorough in his presentation at our home and was very good in following up and being available throughout the measuring, ordering, delivery and installation. The Installers Bill Batt and his son Joe are true professionals at what they do. They took great pains to protect carpet and furniture and to do a thorough clean up. They are skilled and organized which made the installation go quickly and without issue. For any future jobs we will not hesitate to include WindowPro in our planning and to ask for the Batts should we select WindowPro for additional window or door replacements. The windows required staining/finishing and this was scheduled the next day after installation. The painters arrived on time, had sufficient crew to get all 10 windows done in one day and again were careful in protecting carpet and furniture. The staining/finishing was very well done.

Window removal was very well done as was the installation of the new windows and trim. The down side in this deal was that it was not disclosed that they use a 3rd party to stain and apply finishing to the interior trim. First attempt was poor to say the least, wood trim not well prepared and finish coat was marred when window panels were reinstalled. Second time (same crew of people) the job was better, but not what I was expecting. While the windows are great and the installation of them was very well performed, I'd either do your own staining or use someone you have experience with. Really nice windows lousy finish.

I finally got them to give me $300 (less than 10%) off. But it was a long, drawn out process. I would rate their customer service as low. And for that reason, I would never use them again.

They did an awesome job!! It was very cold out so they removed and installed one window at a time. They were very meticulous with every detail of the installation. They cleaned everything up and left my home in great shape. I love the new windows!! I plan to buy more windows from Windows Pro and I definitely want the Batt's to do the installation. They were the best!!

We first met with WindowPro in March after looking at the products available from other companies and DIY stores. The Marvin glider windows seemed to be the answer for us. Ken Adams visited the house, measured, suggested some variations in the original idea, and the installation went as planned in late May. I was impressed with the workmanship inside and the outside trim. It was exactly as we had discussed. One of the locks was not working properly; the installation manager had someone out the next day to fix / replace the lock. It malfunctioned once more but I didn't call for a repair until later in the summer. Once I called, the person who fixes them was out the next day and we haven't had a problem since. One other lock was broken, too but fixed during that second call. We're very happy with the transformation and the function of the windows. I would say that the windows are very heavy and sometimes it takes a few times to properly lock them. Overall I'm satisfied.

It was a decent experience. Initially, when the gentleman installed our windows in our living room, after the installation we noticed a crack in the window. We purchased fiber glass windows so when we pointed it out to the gentleman who did the installation said that they didn’t have to replace it. He ended up making some repair to fix the window. We waited a couple of weeks and noticed it didn’t look any better. They sent a gentleman back out, and we actually had to get a new window. We were a little disappointed about that and we felt like that should have been caught when it was installed. They then had to re-order the window. Everything is fine now. We are very happy with the windows overall. We definitely noticed a difference in our house as far as noise level.

We spoke to three or four companies and thought we had a thorough list of questions. It only took a few days for the pricing to come back, their pricing model was actually simple, but in a way that also made it confusing. For example how could different products with very different different warranties be the same price, you had to clearly understand the options. We requested the father son team for installation, which was great. They were very professional and left no mess. We were able to retain our woodwork, and it needed some repairs as part of the installation. We had a few issues getting this done immediately, but they made good on what the salesman sold us. We didn't expect to also have reduced heating costs this winter in addition to a wonderful view, another great benefit of the windows.

I had Mark Knapke of WindowPro out last August to give my husband and me an estimate on 8 windows for our 100 year old farm house. He came and did so, but was rude when I didn't quickly sign on with the company (we weren't ready to do this yet, as we had another project to do before this). We were simply gathering information. Despite this, I like the product very much. Also the color that I would like is available for the interior part of my windows through their brand (Infinity). However, we had been in a flux last year and I had lost his esstimate. So I called the office to ask if they could tell me how much the estimate had been. The office person told me they had no knowledge of any estimate, and that they would have someone come out to give us a new one. That was ok with me. The same person came out, Mark, and had the estimate that we had lost. He gave me a high pressure pitch about needing to decide before 4:00PM that day to get the same price (the estimate from last August stated I needed to order by the end of August to get that deal) I was finally able to contact my husband (I had known he would be in meetings), who stated that the price ($9280.00) was just too much (Over $1000/window) and that we had gotten other estimates for less than half the price. He noted that we might have to compromise the color I wanted in order to meet the cost requirements, which I was willing to do. When I told Mark this, he appeared annoyed and reminded me that it was the second time he had come to my home. I told him I had tried to save him the trip by calling for the estimate, but they had not been able to quote it to me. He told me that he had kept my information, and that I should have contacted him via his cell phone (of course, I had lost that with the estimate). He also told me not to call him back to the house for windows again. I felt thoroughly scolded and was offended by Mark's unprofessional demeanor. I will certainly not be calling WindowPRO back to the house again.

Excellent work as explained above.

After getting multiple quotes, it was time to decide on the specific brand of window. I chose Marvin windows from WindowPro. From start to finish, the service was excellent. Installation was efficient and went smoothly in spite of some rainy weather. The installers were considerate, polite and very good at what they do. I am extremely pleased with the functionality and appearance of the new windows and doors. The new windows greatly diminish any outside noise and it's fantastic to have totally operational windows with no drafts. The majority of the work was done in 2011 and I went back to WindowPro in 2012 to get some additional work done. I love my new windows and I feel that I have increased the value of my home substantially. I highly recommend WindowPro.

It was done very timely and orderly.

Very simple-they took out one window at a time and replaced it with a new one. When all the windows and the door were finished, a trim crew came and stained, hung and trimmed around all the windows to match our existing wood. Lastly, a small crew came to clean the windows and check for any problems. Projected lasted several days, but we were definitely satisfied with the time and overall job.

The whole project has been a terribly frustrating experience since the beginning. The original installation took seven different appointments over a period of 6 months to complete due to issues with broken frames, missing parts, incorrect trim being used, etc. Once the windows were finally installed, then we started dealing with the windows that leak, have drafts, howl, etc. Window Pro has been out to try to fix issues with the windows repeatedly over the last almost 18 months. Usually that consisted of replacing weather stripping, and they caulked around the windows that hadn't been caulked during the intial instalation. We knew that the windows still weren't right becasue we could feel a draft coming in, and hadn't seen any change in our utility bills despite the fact that we'd changed every window in the house. We paid to have a thermal imaging study done on the windows so that we could prove that the windows were still leaking. The scan showed two windows in particular that had a draft. We had also noticed that one window wasn't level. We knew a third one also had issues but we couldn't get a picture because of its location. We sent Window Pro the pictures and they sent someone out again to take a look. When they came they decided that they needed to replace all of the weather stripping again, and that the window that wasn't level needed to be removed and re-installed. They came out on 2/10/12 and replaced the weather stripping on one window and removed and reinstalled the window that wasn't level. However, this didn't fix the problem. Now the whole window needs to be replaced, not just re-installed, and the rest of the windows should be checked for the same problem. When Window Pro left a factory rep was to call within 3-5 days to schedule an appointment. Today is the 17th and no one has called. It's what we have come to expect from Window Pro; lack of customer service, lack of accountability; and lack of concern for appointmnets and commitments that are made to the customer. So here we are almost 2 years later and are still trying to get our windows right.

They were professional, on time and met all of my expectations. I am very happy with the results.

It went very well. It took them an hour and a half to start and complete the job. They're a good company to deal with,being they gave me a $300 discount on the final price of the window. I would recommend them to anyone!

They were great. I am actually even having them back out. They were professional and the company has very skilled workers.

Billy Batt and his son are great installers. They worked on the windows(on the hottest days of the summer) for three days, cleaned up well. There was a little glue on the edges of the glass of the windows, they come from the factory that way. We were able to get windows that were white on the inside and a light beige on the outside. The grill inserts were two colors as well. When you get multi colored windows the caulking should match the color of the window.

They have very competitive pricing and their installation is top notch. I plan to have them back out to do some siding work.

They did a great job. Their pricing was very competitive and the installation was top notch.

Order from salesman Jeff, who was very knowledgeable about all products. Door arrived sooner than expected. They arrived to install front door, on time. They did a build out at entrance of front door, which was very nicely done, they then cleaned up all debris, adjusted door, and were on their way. Very satisfied with the whole company.

I had Windowpro install 3 windows in my house to replace windows that were very old and not opening properly. They did a great job and the guys were really friendly. While I think that the price is pretty steep the windows they installed are awesome! The kitchen window they replaced makes it look like I'm viewing my backyard in HD. The windows must be treated with something because the view is great!

Everything went very well. They cleaned up after themselves as well.

Extremely good experience with Windowpro and their people, from customer service to installers. When we had any questions, they responded right away and were very helpful.

They did a great job. The installer, Gary, was outstanding with this job. He was very professional, extremely hardworking, a great communicator, and also a perfectionist too. The salesman, Jeff, did an excellent job with explaining the window and the installation process. The stainer used a spray on varnish, which I was not to crazy about. Overall they did an excellent job.