Response from Gates Basement Finishing Inc
We went to [member name removed] home to acess the project after he purchased the coupon as mentioned. What [member name removed] is failing to mention is that he did not read the fine print that clearly describes what is included in the purchase. Instead of 2 doors he had a total of 5. There was a need of pre existing construction that needed removed and hauled away. He needed a drain rough-in installed that did not exist. The floor needed leveling which is not included. He had an additional 91square feet above the purchased 300. I explained in detail the extras and where we charging for them. We certainly were more than fair in accessing the extras. Even at $11, 000.00 he was saving more than $3, 000.00 by purchasing the coupon. We at Gates Home Improvements take everything serious in our business. It is unfortunate to get a D rating from someone that didn't even use our company for one second. This is extremely un just in every way. Thank you Les Fearing 614-496-4147