Favret Heating & Cooling

I HAVE USED THEM SEVERAL TIMES IN THE PAST. THIS TIME I PURCHASED THEIR ANNUAL SERVICE AGREEMENT. IT INCLUDES TWO FREE VISITS; THIS ONE IN THE FALL FOR THE FURNACE AND ANOTHER IN THE SPRING FOR THE AIR CONDITIONER. THEY ALWAYS DO A GOOD JOB!

APPOINTMENT WAS DELAYED DUE TO POOR SCHEDULING - INITIAL TECHNICIAN WAS NOT QUALIFIED TO SERVICE AN OIL-FIRED FURNACE.

THE TECHNICIAN WAS FABULOUS, HARDWORKING AND PERSONABLE. THE PRICE WAS REASONABLE ESPECIALLY WITH THE ON-LINE COUPON. THE SERVICE CALL WAS LATER THAN EXPECTED SINCE THE TECHNICIAN GOT LOST. I CALLED THE COMPANY FOR A STATUS REPORT AND WAS TOLD HE WAS LOST. IT WOULD HAVE BEEN NICE IF THEY HAD BEEN PROACTIVE AND CONTACTED ME TO LET ME KNOW HE WOULD BE ARRIVING LATER THAN EXPECTED.

WE HAVE A SERVICE CONTRACT WITH THEM. THEY ARE FINE, FRIENDLY FOLKS.

THE AIR DUCT CLEANING HAD TO BE RESCHEDULED, DUE TO THEIR OVER BOOKING, FROM A DAY WHEN I HAD ALL DAY TO A DAY WHEN I WAS LIMITED IN TIME. THE WORKMAN SHOWED UP AT 9:30 INSTEAD OF 8:30 AND THERE WAS ONLY ONE INSTEAD OF THE USUAL TWO. HIS LATE ARRIVAL PUT HIM AN HOUR BEHIND, MAKING ME AN HOUR LATE FOR A PRIOR COMMITMENT. THE FURNACE INSTALLERS WERE PUNCTUAL, COURTEOUS AND VERY PROFESSIONAL. I WOULD HIGHLY RECOMMEND THEM FOR FURNACE INSTALLATION. I WILL LOOK ELSEWHERE FOR DUCT CLEANING IN THE FUTURE.

OUR HOUSE WAS BUILT IN THE 1930'S. WE CALLED AND GOT QUOTES FROM 3 OTHER PLACES. FAVRET HAD THE BEST PRICE WITH THE USE OF THEIR WEBSITE COUPON. THEY CALLED WHEN THEY WERE ON THEIR WAY, AND THEY WERE ON TIME! THEY WERE VERY NICE, COURTEOUS, PROFESSIONAL PEOPLE. THEY GAVE US INFORMATION ABOUT HOW TO BE MORE EFFICIENT IN OUR ENERGY USE. THEY DID A GREAT JOB GETTING OUR DUCTS CLEAN. I WILL USE THEM AGAIN.

I WAS APPRECIATIVE OF THE INFO THAT THE TECH GAVE ME. I'M GOING TO GIVE A BETTER FILTER DUE TO HIS RECOMMENDATION.

FAVRET FOUND A CLOG, CLEANED IT OUT AND INSTALLED A BYPASS. AFTER THEIR DEPARTURE, A MUCH SMALLER LEAK CONTINUED TO OCCUR. THEY CAME OUT AGAIN THE VERY NEXT DAY AND REMOVED A DRIP PAN THAT HAD BEEN COLLECTING SOME WATER AND CAUSED A RUST THROUGH SPOT WHICH CAUSED THE LEAK. CURRENTLY, THE UNIT IS OPERATING CORRECTLY.

I HAD THEM LOOK AT MY DUCTS AS WELL, HE TOLD ME THAT I DIDN'T NEED ANYTHING DONE, I APPRECIATED THEIR HONESTY, THEY ARE DEPENDABLE, THEY CALL BEFORE THEY COME OUT, AND THEY EDUCATED ME. I WAS PLEASED WITH THE RESULTS.

THEY WERE POLITE, ON TIME, DID AN EXCELLENT JOB. CLEANED UP AFTER WORK WAS FINISHED.

THEY ARE VERY PROFESSIONAL, ON TIME AND DO THINGS WELL.

I HAVE A 1500 SQ. FT. CLINTONVILLE HOME. A BUSTED CIRCUIT BOX WAS THE CULPRIT. A NEW BOX WAS A $340 PART. THEY ALSO DID A MAINTENANCE CHECK ON THE FURNACE. THE INSTALLATION AND REGULAR MAINTENANCE WERE DONE QUICKLY AND THE TECH, JIM, ANSWERED ALL MY QUESTIONS. I VERY MUCH APPRECIATED GETTING A CALL WHEN THE TECH WAS ON HIS WAY SO THAT I DIDN'T HAVE TO SIT AT HOME WAITING IN THE 4 HR TIME BLOCK. JIM ALSO RECOMMENDED WAITING TO SERVICE THE AC UNIT UNTIL SPRING, A HELPFUL TIP. OVERALL AN EXCELLENT EXPERIENCE, I HIGHLY RECOMMEND.

SALESMAN DID NOT TRY TO SELL ME SOMETHING THAT I DID NOT NEED. HE WAS KNOWLEDGEABLE AND COURTEOUS. WORK WAS PERFORMED AS PRESCRIBED.

THEY ARE ALWAYS PROMPT, ALWAYS FIX ANY PROBLEM, AND THE REPAIR MEN ARE CONSIDERATE.

SERVICE REPRESENTATIVES RESPONDED TO MY NUMEROUS QUESTIONS AS A NEW HOME OWNER, TAUGHT ME WHAT I COULD DO TO MAINTAIN MY FURNACE AND AIR CONDITIONER, AND GAVE ME GUIDANCE ON HOW FREQUENTLY MAINTENANCE WOULD REALLY BE NEEDED.

THIS IS THE SECOND TIME I'VE USED THEM AND WILL DO SO IN THE FUTURE. THEY WERE VERY PROFESSIONAL AND WHAT WE THOUGHT WAS GOING TO BE EXPENSIVE TURNED OUT TO BE SOMETHING MINOR. I WAS TOLD OUR UNIT LOOKED GOOD AND SHOULD LAST A WHILE LONGER.

THE PRICE IS FOR A MAINTENANCE CONTRACT.

PHIL FAVRET, THE OWNER, INSPECTED MY HEATING AND AIR CONDITIONING SYSTEM, FULLY DISCUSSED OPTIONS WITH ME, AND PROVIDED AN ESTIMATE BASED ON MY PREFERENCES. NO HARD SELL, JUST THE FACTS, INCLUDING ADVICE ON BEST TIME TO BUY AND INSTALL THE NEW SYSTEM BASED ON MANUFACTURERS INCENTIVES. WHEN I DECIDED TO HOLD OFF ON MAKING A DECISION, HE FOLLOWED UP HIS ESTIMATE IN A REASONABLE AMOUNT OF TIME AND WHEN I TOLD HIM OF CHANGING CIRCUMSTANCES WHICH MADE REPLACING THE SYSTEM PROBLEMATIC, HE ADVISED ME TO HOLD OFF MAKING THE INVESTMENT. I LIKED HIS COMPLETELY PROFESSIONAL, UNPRESSURED APPROACH, HIS KNOWLEDGE AND ADVICE. I USE FAVRET FOR ANNUAL MAINTENANCE AND AM ALSO SATISFIED WITH THEIR SERVICE.

AFTER TALKING WITH THE SALES DEPT ON THE PHONE CONCERNING OUR SITUATION, THE SALESMAN RECOMMENDED A REPLACEMENT UNIT THAT FIT OUR SITUATION AND OUR BUDGET. HE DIDN'T TRY TO SELL THE MOST EXPENSIVE THING THEY HAD. THE INSTALLER WAS VERY PROFESSIONAL, EXPLAINED EVERYTHING HE DID AND HOW THE NEW UNIT WORKED.

THE FIRST SERVICEMAN WAS VERY FRIENDLY, BUT TALKED TOO MUCH AND TOOK A LONG TIME TO DO THE WORK (FILTER PUT IN TOO LOOSELY, CLOGGED DRAIN NOT DIAGNOSED AND FIXED). THE SECOND SERVICEMAN WAS MUCH MORE PROFESSIONAL AND FINISHED THE JOB QUICKLY. DID NOT CHARGE FOR LABOR SINCE THE SECOND VISIT SHOULD NOT HAVE BEEN NEEDED.

DID NOT GO WITH THEM SO PROBABLY WOULD NOT DO SO IN THE FUTURE.

THEY PERFORMED THE WORK AS REQUESTED, AND WERE PROMPT AND ON TIME. I FELT THE CHARGE WAS TOO HIGH THOUGH, FOR SUCH A SHORT VISIT.

JIM WAS VERY THOROUGH AND SPENT TIME DISCUSSING VENTILATION QUESTIONS I HAD. HE WAS KNOWLEDGEABLE AND COURTEOUS. WE UTILIZED ANOTHER COMPANY FOR REPLACEMENT AS THEIR PRICE WAS MORE COMPETITIVE FOR THE EXACT SAME SYSTEM.

THEY CAME AND CHECKED THE AIR CONDITIONING AND SAID THAT THE PROBLEM WAS IN THE WIRING, AND THAT WHOEVER PUT THE WIRING BACK DID IT INCORRECTLY. I WENT THROUGH MY FILES AND TOLD THEM THAT THEY DID THE WIRING, SO HE CALLED HIS OFFICE TO CONFIRM THAT THEY WERE THE ONES WHO DID THE WORK. THEY TOLD ME I PROBABLY WOULD NOT BE CHARGED FOR THIS VISIT. I DID END UP GETTING A BILL IN THE MAIL FOR $142 AND I CALLED THEM AND THEY APOLOGIZED AND TOLD ME NOT TO NOT WORRY ABOUT THE BILL. I DID APPRECIATE THE FACT THAT THE TECHNICIAN WAS HONEST ENOUGH TO TELL ME IT WAS A WIRING PROBLEM AND NOT JUST TELL ME THAT I NEEDED TO BUY A PART OR SOMETHING.

I HAD THREE DIFFERENT SERVICEMEN WORK ON OUR SYSTEM. WHEN THE FIRST ONE INSTALLED OUR NEW THERMOSTAT IN THE FALL, EVERYTHING WORKED GREAT THROUGH THE WINTER. WHEN THE SPRING/SUMMER CAME, WE NOTICED THAT THE A/C WASN'T WORKING PROPERLY. THE INITIAL SERVICEMAN CAME BACK OUT TO CHECK OUT THE SYSTEM, BUT IT TOOK THREE ADDITIONAL VISITS AND 2 ADDITIONAL MEN TO FINALLY FIX THE PROBLEM. THE INITIAL FIX WAS TO ADD 2 LBS. OF REFRIGERANT TO THE A/C SYSTEM, BUT THIS DIDN'T FIX THE ENTIRE PROBLEM. IT APPEARED TO BE A FAULTY WIRING JOB AND INCORRECT TEMPERATURE CALIBRATION IN THE INITIAL THERMOSTAT INSTALLATION. WE WEREN'T CHARGED FOR THE FINAL TWO VISITS, AND THE SERVICEMAN ON THE LAST VISIT, WAS VERY THOROUGH IN HIS RESEARCH OF THE PROBLEM, IN EXPLAINING WHAT HE WAS DOING, AND WHAT HE FOUND. I WOULD HIRE THEM AGAIN SINCE ANYONE CAN MAKE A MISTAKE, AND THEY WERE VERY GOOD ABOUT MAKING SURE THE PROBLEM WAS FIXED WITHOUT ADDITIONAL CHARGES.