Favret Heating & Cooling

HE CAME WITHIN THE TIME FRAME HE SAID HE WOULD AND HE PUT ON BOOTIES TO PROTECT MY FLOOR AND CARPETING FROM ALL THE SNOW AND SLUSH ON HIS SHOES. HE HAD TO GO SOMEWHERE TO PICK UP THE PART BECAUSE IT WASN'T SOMETHING THEY KEEP ON THEIR TRUCKS. IT HAD BEEN A LONG DAY FOR HIM, BUT HE RETURNED WITH THE PART. IT WAS NEARLY 5 P.M. AND PROBABLY TIME FOR HIM TO CALL IT A DAY. HE WAS POLITE AND RESPECTFUL. ANOTHER THING I LIKE ABOUT FAVRET IS THEY CALL WHEN THE TECHNICIAN IS ENROUTE TO YOUR HOUSE.

I WAS VERY DISAPPOINTED IN THIS COMPANY AND HADN'T BEEN IN THE PAST. OUR FURNACE WENT OUT ON A SATURDAY AROUND 10PM AND CALLED THE COMPANY FOR SERVICE. 2 HOURS LATER A RETURN CALL WAS RECEIVED. THE ON CALL PERSON TOLD US THAT THEY DIDN'T HAVE THE NECESSARY PARTS AVAILABLE TO FIX THE PROBLEM. WITH THIS LARGE OF A COMPANY THE PEOPLE ON CALL SHOULD HAVE ACCESS TO THE APPROPRIATE PARTS IF THEY DON'T HAVE THEM IN THEIR TRUCK.

NO CHARGE SINCE I HAVE A SERVICE CONTRACT. THE WORK IS WELL DONE, BUT I FELT THEY USED HARD SELL TACTICS TO SELL ME A HEAT PUMP, WHICH I'M NOT FOND OF.

THE TECH I TALKED TO ON THE PHONE WAS VERY HELPFUL. I LIKED THAT HE QUOTED THEIR RATES TO ME WITHOUT ME ASKING. IT'S NICE TO KNOW UPFRONT WHAT TO EXPECT. AND THEN WHEN THE TECH DID THE WORK, HE DIDN'T CHARGE ME AS MUCH AS HE COULD HAVE BASED ON THE AMOUNT OF TIME IT TOOK HIM TO COMPLETE THE WORK.

TECHNICIAN, JEFF, WAS COURTEOUS AND RESPONSIVE TO CUSTOMER CONCERNSE. KUDO'S TO JEFF AND FAVRET. I WOULD DEFINITELY CALL FAVRET AGAIN.

IN BOTH CASES THEY GOT SOMEONE TO THE HOUSE WITHIN 24 HOURS AND GOT THE SYSTEM UP AND RUNNING QUICKLY. OTHER COMPANIES WERE SAYING 2 TO 3 DAYS FOR A SERVICE CALL. IN ONE CASE THERE WAS A PROBLEM THAT SHOWED UP A FEW DAYS AFTER THE REPAIR, THEY PROMPTLY DISPATCHED A TECHNICIAN AND COVERED IT UNDER WARRANTY.

THEY CAME THE DAY AND TIME OF THE TIME AGREED. VERY NICE PERSONALITY. DID A WONDERFUL JOB OF CLEANING THE DUCTS. SPENT ABOUT THE TIME THEY THOUGHT IT WOULD TAKE. LOOKING FORWARD IN CONTINUING.

THEY WERE VERY PROMPT, THEY FOLLOWED UP WITH ME AFTER THE INSTALLATION. THEY DID EVERYTHING THEY SAID THEY WOULD. THE SALESMAN WAS EXPERIENCED AND NOT PUSHY. THEY WORKED WITH ME ON PRICE AND WORKED OUT A PAYMENT PLAN WITH ME. I WAS VERY PLEASED WITH THE EXPERIENCE.

LYNN CHECKED THE FURNACE. CHECKED, REPAIRED AND ENSURED NO MORE PROBLEMS. TALKED TO INSURANCE FOR ME TO SEE IF INSURANCE WAS COVERED, OF COURSE IT WASN'T. ALSO GAVE ESTIMATE OF FUTURE DUCT CLEANING COST, WHICH I DID MAKE AN APPOINTMENT TO BE DONE. TECHNICIANS ARE GREAT PERSONALITIES. THEY DON'T JUST DO WHAT THEY'RE HIRED FOR. IF THEY FIND ANY ISSUES, INFORM YOU AND GIVE YOU OPTIONS. I LOOK FORWARD IN USING THIS COMPANY AND THEIR TECHNICIANS FOR A LONG TIME.

THE SERVICE PERSON CAME OUT - AS PROMISED - THE MORNING OF A MAJOR SNOW AND ICE STORM. WE WERE SURPRISED THEY'D HONOR THEIR APPOINTMENT CONSIDERING THE WEATHER. THE SERVICE PERSON ACTED AS IF THIS WAS THE NORM FOR THEM. HE FOUND THE PUMP NEEDED TO BE RECHARGED AND WHILE HE WAS THERE, HE ALSO GOT OUR HUMIDIFIER WORKING AGAIN. OVERALL, A VERY PRODUCTIVE MORNING.

FIRST CALL WAS VERY RESPONSIVE. THEY WERE LATE AND HAD TO BE CALLED FOR SECOND VISIT. THIRD VISIT WAS FINE. I WILL USE THEM AGAIN.

WITHIN SIX MONTHS THEY HAD TO REPLACE THE PUMP SYSTEM BECAUSE WATER LEAKED OUT AND CAUSED THE PUMPS TO BURN OUT. IN FEB 04 THE SYSTEM WENT DOWN AGAIN, THEY SENT TECH THAT ASKED ME TO WAIT UNTIL MARCH TO GET A MORE QUALIFIED TECH TO FIX THE LEAK. THE TECH CAME AND TIGHTEN THE BOLTS AROUND THE PIPES. IN JULY 04 THE SYSTEM WENT DOWN AGAIN AND THE PUMPS BURNED OUT ONCE AGAIN AND NO PRICING WAS EVER GIVEN TO ME AND I WAS ADAMANT THAT I WOULD NOT BE CHARGED BECAUSE OF THE SAME PROBLEM RECURRING. IN NOV I HAD A SERVICE TECH COME OUT WHEN A LINE TO THE WATER HEATER STARTED TO LEAK THEY INSTALLED IN MARCH. THE TECH TOLD ME HE HAD NO IDEA ON HOW TO FIX THE LEAK OR GET THE PARTS. I HAD TWO OTHER PROFESSIONALS COME OUT AT THAT POINT TO LOOK AT THE WORK AND I FOUND OUT THE PIPES WERE INSTALLED INCORRECTLY BY HAVING PVC PIPES FASTENED BY BRASS FITTINGS. I AM TOLD I NEED TO GET THE PIPES RE PLUMBED IN ORDER TO PREVENT ANY MORE PROBLEMS. I DON'T WANT TO PAY THE $1800.

WE WERE HAVING A PROBLEM WITH A BEDROOM IN OUR HOME NOT HEATING PROPERLY. SCOTT REVIEWED THE PLACEMENT OF OUR HEATING VENTS AND RE-DIRECTED THE FLOW OF SOME OF THE VENTS. ALSO, HE FOUND THAT THE FURNACE PRESSURE (THE FORCE AT WHICH THE HEAT LEAVES THE FURNACE) WAS TOO LOW AND INCREASED THAT AS WELL. THE PROBLEM WAS SOLVED! WE HAD A MAINTENANCE AGREEMENT WITH ANOTHER HEATING COMPANY AND THEY NEVER CHECKED OR TALKED TO US ABOUT FURNACE PRESSURE! I INQUIRED ABOUT CHANGING OUR MAINTENANCE CONTRACT TO BE WITH FAVRET AND SCOTT SAVED US THE COST OF THE SERVICE CALL SETTING UP A MAINTENANCE CONTRACT AND LETTING THAT BE OUR FIRST SERVICE CALL. WE ALSO HAD SCOTT REVIEW HEATING PROBLEMS WE HAD AT OUR NEW COMMERCIAL BLDG SINCE DEC. 2003. SCOTT MADE SOME MINOR ADJUSTMENTS, AND INSTALLED OUR NEW THERMOSTAT--THOSE THINGS MADE A MAJOR DIFFERENCE! LASTLY, WE HAD FAVRET COME OUT TO DO AN AIRDUCT CLEANING AND LEARNED WE DIDN'T NEED IT DONE AFTER ALL. AWESOME COMPANY! AWESOME EMPLOYEES!

THE FIRST THING THE TECHNICIAN TRIED TO DO WAS SELL ME A NEW AIR FILTRATION SYSTEM. I SAID I WOULD THINK ABOUT IT AND ASKED HIM TO LEAVE LITERATURE, BUT HE SAID HE DIDN'T HAVE ANY. HE ALSO SEEMED TO TAKE A LONG TIME TO CLEAN THE BLOWER, WHICH CONCERNED ME BECAUSE FAVRET CHARGES BY THE MINUTE FOR SERVICE. HE THEN TOLD ME I NEEDED A NEW CAPACITOR, BUT HE DIDN'T HAVE ONE IN THE TRUCK, SO HE WOULD HAVE TO MAKE ANOTHER VISIT TO REPLACE IT. I DECLINED, AND MY HUSBAND REPLACED THE CAPACITOR. AT THE END HE TRIED TO SELL ME A SERVICE AGREEMENT. THIS WAS ALL VERY FRUSTRATING FOR ME BECAUSE I DON'T APPRECIATE CONSTANT SALES PITCHES WHEN I HIRE COMPANIES TO DO A JOB. ON THE PLUS SIDE, THE TECHNICIAN DID SEEM TO KNOW WHAT HE WAS DOING, AND THE PRICE ENDED UP BEING EXACTLY WHAT I EXPECTED.

THE CONTRACTOR THAT INSTALLED THE HUMIDIFIER WAS EXPERIENCED AND COMPLETED THE JOB IN ABOUT 4 HOURS. HE ARRIVED ON TIME AND COMPLETED THE WORK ON TIME. THE NEW HUMIDIFIER WORKS WONDERFULLY. THE CONTRACTOR DID MAKE SOME MINOR SPILLS ON THE CARPET AND COULD HAVE BEEN A LITTLE MORE THOROUGH WITH THE CLEAN UP.

THEY WERE VERY KNOWLEDGEABLE AND TOLD ME WHAT I NEEDED TO DO TO MAINTAIN THE TANK.

THEY HAD A CANCELLATION AND WERE ABLE TO COME OUT EARLIER. WE WERE VERY PLEASED WITH THEIR WORK AND PROFESSIONALISM AND WOULD USE AGAIN.

I RECEIVED A CALL TO LET ME KNOW THEY WERE ON THEIR WAY. THEY WERE ON TIME AND CLEAN. OUR FURNACE TECH WAS SUPER NICE.

I CALLED FAVRET AND LEFT A MESSAGE ON THEIR MACHINE, AND I WAITED FOR THEM TO SHOW UP. IN THE MEAN TIME I CALLED COLUMBIA GAS AND THEY CAME OUT AND SAID IT WAS A BASIC PROBLEM THAT SHOULD HAVE BEEN CHECKED, BUT COULD HAVE POTENTIALLY BEEN A LETHAL MISTAKE. EVENTUALLY I TALKED TO SOMEONE FROM FAVRET THAT SAID THEY WOULD COME OUT, BUT WANTED TO MAKE SURE I REALIZED THAT THERE WOULD BE A SERVICE CHARGE. THEY DIDN'T SEEM AT ALL CONCERNED WITH THE FACT THAT THERE WAS SERIOUS DANGER. THEY DID SEND ANOTHER TECHNICIAN OUT THE NEXT DAY WHO WAS SURPRISED THAT NO ONE HAD CHECKED THEIR WORK, AND EVEN SAID THAT IT SEEMED THAT THE TECH WHO DID THE JOB WAS IN A HURRY. THE SALESMAN CALLED AND SEEMED TO TAKE THIS ALL VERY LIGHTLY. HE OFFERED TO CLEAN THE AIR DUCTS IN OUR HOUSE. I FELT THIS WAS A VERY SERIOUS PROBLEM THAT WAS BEING TAKEN VERY LIGHTLY. EVEN THOUGH OUR PAYMENT AGREEMENT WAS SIX MONTHS SAME AS CASH (NOT DUE UNTIL APRIL 2005), THEY HAD THE AUDACITY TO PUT A MECHANICS LIEN ON MY PROPERTY.

INSTALLATION WENT WELL AND TOOK 2 DAYS. UNFORTUNATELY, FURNACE STOPPED WORKING IN LESS THAN 24 HOURS. TURNED OUT TO BE A FAULTY SAFETY SWITCH ON FURNACE, WHICH WAS REPLACED AND EVERYTHING APPEARS TO BE WORKING FINE. THIS WAS A DIRECT VENT FURNACE WHICH REQUIRED PVC PIPE TO BE RUN THROUGH THE BASEMENT WALL. I DIDN'T LIKE HOW THE PIPE LOOKED ON THE OUTSIDE OF THE HOUSE, SO I MODIFIED IT AND PAINTED IT. IT WOULD HAVE BEEN A NICE TOUCH IF THEY HAD DONE THIS THEMSELVES, BUT IT IS A MINOR ISSUE.

ARLISS CARTWRIGHT DID AN OUTSTANDING PERFORMANCE. I WAS VERY IMPRESSED WITH THE DUCT CLEANING.

DOUG RETURNED MY CALL PROMPTLY TO GIVE PRICES. SCOTT COMPLETED THE INSTALLATION PERFECTLY.

AS IT ENDS UP HE DID NOT EVEN OPEN OUR OLD FURNACE TO SEE THE BTU'S WE CURRENTLY HAD. HE QUOTED A FURNACE OF 66,000 BTU'S AND WE HAD A 75,000 UNIT AND WERE UNHAPPY WITH IT'S ABILITY TO HEAT THE HOUSE. CAN'T IMAGING A 66,000 WOULD BE BETTER. HE ALSO DID NOT NOTICE THAT THE COLD AIR RETURN GOING INTO THE FURNACE WAS SMALLER THAN WHAT WAS NEEDED FOR THE SYSTEM.

CAN'T SAY ENOUGH GOOD THINGS ABOUT THIS COMPANY. I HAVE USED THEM IN MY OWN HOME, AND NOW IN A RENTAL UNIT I OWN. PROFESSIONAL, FRIENDLY AND COST CONSCIOUS. WHEN I MADE THE APPOINTMENT OVER THE PHONE, THE WOMAN TOLD ME ABOUT AN ON-LINE COUPON THEY HAD AVAILABLE FOR $30. I WOULDN'T HAVE KNOWN ABOUT IT IF SHE HADN'T TOLD ME. WILL DEFINITELY USE AGAIN AND AGAIN.

AS INDICATED ABOVE, I CHOSE FAVRET BECAUSE OF THEIR SUPERIOR SERVICE RECORD, AND, NOW THAT MY BRAND-NEW FURNACE IS INSTALLED, I AM VERY PLEASED TO HAVE DONE SO. THE TWO TECHNICIANS, JOE FISHER AND CHRIS CUNNINGHAM, ARRIVED ON TIME (8:30 AM) AND PROMPTLY GOT TO WORK. THEY WERE FRIENDLY AND SOLICITOUS AND, MOST IMPORTANTLY PERHAPS, EFFICIENT. THOUGH I HAD HEARD FROM OTHER COMPANIES THAT IT FREQUENTLY TAKES MORE THAN A WORKING DAY TO INSTALL A NEW FURNACE, JOE AND CHRIS COMPLETED THE JOB--INCLUDING, IN ADDITION TO THE FURNACE, NEW FILTER, DUCT WORK AND CHIMNEY LINER--IN ONE DAY (5:30 PM). NO DOUBT, THEY WERE AIDED BY THE NUMEROUS FAVRET PEOPLE WHO STOPPED BY DURING THE DAY TO DELIVER PARTS. SERIOUSLY, THIS JOB WAS WELL CHOREOGRAPHED! I'D ALSO BE REMISS IF I DIDN'T MENTION THAT JOE AND CHRIS DID A SUPER JOB OF CLEANING UP, SO MUCH SO THAT I THINK MY BASEMENT, THANKS TO THEM, IS CLEANER NOW THAN BEFORE. IN SUM, JOE AND CHRIS' PERFORMANCE--AND FAVRET AS A WHOLE--RATES AN A+ WITH ME.