Favret Heating & Cooling

I WOULD GIVE THEM A+++++. THEY WORKED IN SUB ZERO TEMPERATURES AND DID A GREAT JOB.

PAUL WILLIAMS HANDLED THE WORK FOR MY HOUSE & WAS EXTREMELY POLITE & EASY TO WORK WITH. HE WAS AVAILABLE TO MEET TO GO OVER MY OPTIONS AT MY CONVENIENCE. HE ALSO GAVE HONEST OPINIONS ABOUT WHAT KIND OF UNIT MY HOUSE REALLY REQUIRED BASED ON MY NEEDS INSTEAD OF JUST TRYING TO SELL ME THE MOST TOP OF THE LINE UNIT. THE CONSULTATION ONLY TOOK ABOUT 45 MINUTES. ABOUT TWO WEEKS LATER, THE ACTUAL A/C UNIT INSTALLATION TOOK PLACE. THE SERVICEMAN WHO PERFORMED THE WORK WAS ALSO VERY POLITE & KNOWLEDGEABLE. THE WORK WAS DONE & COMPLETE WITHIN A DAY. MY HOUSE WAS LEFT IN CLEAN CONDITION AS WELL.

I NEEDED MY OFFICE DUCTS CLEANED. DOUG WILLAMAN CAME OUT THE NEXT DAY AND HONESTLY TOLD ME THAT FAVRET COULDN'T DO MY TYPE OF DUCTS. HE RECOMMENDED ANOTHER COMPANY THAT COULD DO THE WORK, I APPRECIATED HIS HONESTY.

WE RECENTLY MOVED INTO A HOUSE IN WORTHINGTON, AND MY GUESS WAS THAT THE VENTS HAD NEVER BEEN CLEANED. FAVRET CAME OUT, AND AFTER COUNTING THE DUCTS AND WRITING AN ESTIMATE, DISCOVERED THAT, IN FACT, THE VENT SYSTEM WAS IN GOOD SHAPE AND NO CLEANING WAS NECESSARY. INSTEAD OF CHARGING ME HUNDREDS OF DOLLARS FOR UNNECESSARY WORK (WHICH THEY EASILY COULD HAVE DONE), THEY LEFT WITH NOTHING BUT MY GRATITUDE. NOW THAT'S CUSTOMER SERVICE! AND IF I HAVE HVAC NEEDS IN THE FUTURE, THEY'LL BE THE FIRST ONES I'LL CALL.

PHIL FAVRET EXPLAINED SEVERAL OPTIONS AVAILABLE FOR NEW FURNACE AND/OR AIR CONDITIONING. WE MADE A CHOICE, AND WITHIN A WEEK, THE INSTALLER WAS HERE TO START THE INSTALLATION. PHIL ALSO CAME TO CHECK OPTIONS ON THE VENTING. THE INSTALLATION WAS COMPLETED ON THE THIRD DAY, AND ALTHOUGH THE INSTALLING TOOK 2+ DAYS, WE WERE NOT WITHOUT HEAT EITHER NIGHT DURING THE INSTALLATION. WHEN THE JOB WAS COMPLETED EVERYTHING FROM THE OLD SYSTEM WAS GONE AND THE NEW SYSTEM WAS PERFORMING FINE; NO FUSS, NO MUSS.

MIKE SHOWED ME WHAT WAS WRONG AND HOW TO FIX IT. HE ALSO TOLD ME WHAT TO WATCH OUT FOR. HE WAS POLITE AND KIND. HE DIRECTED ME TOWARD A COUPON I COULD APPLY TO MY BILL.

THE FAVRET REP SHOWED UP ON TIME, WITH THE REPLACEMENT PART IN THE TRUCK. HE REPLACED THE FAN QUICKLY AND COMPETENTLY.

ARLISS AND JEFF FROM FAVRET PERFORMED THE AIR DUCT CLEANING IN OUR CONDO. THIS IS THE FIRST TIME THAT WE HAVE HAD IT DONE AND IT'S EVERYTHING THE COMMERCIALS SAY IT IS. THE AIR IS FRESH AND AT THE END OF EACH WEEK, THERE IS HARDLY ANY DUST ON THE FURNITURE AT ALL. BEFORE THE AIR DUCT CLEANING, I LITERALLY COULD HAVE DUSTED EVERY DAY. ARLISS AND JEFF WERE A PLEASURE TO HAVE IN OUR HOME. THEY EXPLAINED EACH STEP OF THE PROCESS AND WERE EXTREMELY KNOWLEDGEABLE AND EFFICIENT. THEY ARRIVED RIGHT ON TIME AND FINISHED UP IN LESS THAN 3 HOURS. I WOULD HIGHLY RECOMMEND THIS COMPANY AND THEIR GREAT STAFF.

THEY ARE WONDERFUL AND CLEANED UP AFTER THEMSELVES, THEY WEAR BOOTIES. THEY WILL CALL BEFORE THEY COME. I WILL CONTINUE TO USE THEM.

GOOD, BUT LEFT AREA AROUND FURNACE FAIRLY DIRTY.

THERE APPEARS TO HAVE BEEN SOME CONFUSION AS TO WHAT I NEEDED TO BE DONE. THE SERVICE MAN CHECKED OUT BOTH OUR FURNACE AND AC. I WAS A BIT CONFUSED SINCE I ONLY NEEDED OUR AC CHECKED BUT THOUGHT MAYBE THEY WERE CONNECTED .SOMEHOW. HE CHANGED A NOISY PART IN OUR AC UNIT AT MY REQUEST, THE PART WAS $23. I WAS EXPECTING THE BILL TO BE ABOUT $100. PLUS THE PART. WITH THEIR WEB-COUPON MY DISCOUNTED BILL WAS $200. I FEEL I PAID FOR THE TIME THE SERVICE GUY WAS CHECKING OUT THE FURNACE WHICH WAS IN FINE WORKING ORDER AND DID NOT NEED TO BE CHECKED. OVERALL, I FELT THEIR PRICES WERE FAIR AND THE WORK WAS DONE WELL. THE SERVICE GUY WAS VERY POLITE AND SEEMED VERY KNOWLEDGEABLE. I'D PROBABLY USE THEM AGAIN BUT WOULD MAKE SURE THAT THE SERVICE PERSON KNOWS EXACTLY WHAT I NEED DONE.

VERY THOROUGH, KNOWLEDGEABLE AND HELPFUL. ALTHOUGH THEY COULD HAVE CHARGED US FOR SEVERAL ITEMS, THE TECH EXPLAINED HOW I COULD MAKE THE CHANGES AND SAVE SOME MONEY.

CALLED FAVRET MADE APPOINTMENT FOR MONDAY. FAVRET CALLED AND LET US KNOW WHEN THE SERVICEMAN WAS COMING. HE WAS ON TIME AND A VERY NICE, POLITE YOUNG MAN. HE CHECKED THE HEATPUMP AND SAID WE WOULD NEED A NEW CONTROL BOARD AND THAT IT COULD COST UP TO $250. CALLED BACK A COUPLE OF DAYS LATER AND SAID HE HAD FOUND ONE FOR $75 AND WOULD LIKE TO INSTALL IT. CAME OUT AND DID THE INSTALL AND DID A SUPERB JOB. TOTAL COST WAS $202 INCLUDING THE INITIAL SERVICE CALL. WE WILL DEFINITELY USE THIS COMPANY AGAIN AS OUR UNIT IS 15 YEARS OLD AND WILL NEED REPLACED SOMETIME IN THE NEXT FEW YEARS.

TIM THE TECHNICIAN WAS ON TIME, FRIENDLY, AND GOT THE PROBLEM SOLVED QUICKLY, EVEN THOUGH A PART HAD TO BE ACQUIRED. PRICE WAS REASONABLE. I'M VERY HAPPY WITH THEIR SERVICE.

WE'VE USED THEM FOR MANY YEARS (AT LEAST 15) AND THEY'VE ALWAYS DONE GOOD WORK.

TECHNICIAN CHARLES PERFORMED SERVICE VERY WELL. SINCE IT WAS A HOLIDAY, WE DID SOME TROUBLE SHOOTING FOR THE PROBLEM FIRST; WITH HIM ON THE PHONE. FAVRET IS A COMPANY OF GREAT INTEGRITY AND IS REFRESHING TO WORK WITH.

STEVE CAME ON A SATURDAY. HE CALLED FIRST. HE WAS CLEAN, VERY POLITE.

I WAS VERY PLEASED WITH HIS ASSISTANCE AND HE WAS HONEST ABOUT HIS SUGGESTIONS AND DID NOT CHARGE ME.

CALL NOT RETURNED. CALLED TO HAVE SOMEONE INSPECT AND ESTIMATE WORK TO BE DONE, NEVER HEARD BACK. MY MESSAGE WAS LEFT WITH THE SALES REP FOR DUBLIN (WHERE THE OPERATOR SENT ME). THIS HAPPENED A WEEK OR SO AGO. I GOT MY NEEDS MET VIA MORE RESPONSIVE COMPETITORS.

THE TECHNICIANS ARRIVED ON TIME AND INSPECTED THE MAIN AIR DUCT. IT HAD BEEN ALMOST 8 YEARS SINCE MY LAST AIR DUCT CLEANING, SO WE ALL EXPECTED THERE TO BE PLENTY OF DIRT. THE TECHNICIANS FOUND ONLY A SMALL AMOUNT OF DIRT AND EXPLAINED THAT I DIDN'T NEED TO HAVE MY AIR DUCTS CLEANED AT THIS TIME. THEY JUST SAVED ME ABOUT $500.00 BY NOT SELLING ME A SERVICE I DIDN'T NEED. THE TECHNICIANS PROVIDED INFORMATION TO HELP ME MAINTAIN MY FURNACE AND AIR DUCT FUNCTION. VERY HELPFUL AND WILL USE THEM AGAIN.

I THOUGHT THEY WERE WONDERFUL. THEY LOOKED AT WHAT NEEDED TO BE DONE. IN THEIR OPINION, THEY DID NOT SEE ANYTHING THAT NEEDED TO BE DONE AND DID NOT TRY TO SELL US THEIR SERVICES. THEY ALSO POINTED OUT SOME ISSUES WITH OUR DUCTWORK THAT A PREVIOUS COMPANY MAY HAVE OVERLOOKED. THIS INFORMATION WAS VERY HELPFUL.

EXCELLENT EXPERIENCE. HONEST AND DID VERY GOOD WORK.

THE TECHNICIAN CALLED AHEAD AND WAS PROMPT, COURTEOUS AND CONSIDERATE.

THE COMPANY WAS RESPONSIVE, HELPFUL, PROFESSIONAL AND PROMPT. OUR FURNACE HAD TO BE SHUT OFF DUE TO A CARBON MONOXIDE LEAK AND WE WERE ONLY WITHOUT HEAT FOR 36 HOURS. THIS WAS TWO DAYS AFTER CHRISTMAS WHEN IT WAS EXTREMELY COLD OUTSIDE.

AS USUAL, THEY WERE PROMPT, EFFICIENT AND HELPFUL. MY POWER WENT OUT BRIEFLY WHILE TECH WAS HERE. HE WAS WILLING TO WAIT A BIT FOR THE POWER TO COME BACK ON AND WAS ABLE TO FINISH THE JOB, WITH RE-SCHEDULING.