Favret Heating & Cooling

THEY DID A GREAT JOB. QUICK, CLEAN AND NEAT. IN AND OUT IN ONE DAY. I WAS VERY PLEASED WITH THE OVERALL EXPERIENCE. WE CHECKED ONLINE ON THE PRICE OF OUR FURNACE, THEY WERE RIGHT IN LINE.

PAUL WILLIAMS WAS MASTERFUL IN HIS EXPLANATION OF THE VARIOUS AVAILABLE HIGH EFFICIENCY FURNACE AND AIR CONDITIONING UNITS. HE CAREFULLY WENT OVER THE LOGISTICS OF INSTALLING THE UNITS AND THEIR ACCOUTREMENTS. HE IS A TRUE PROFESSIONAL. JIM OF FAVRET PERFORMED THE WORK OF INSTALLING THE HVAC. HE WAS QUICK, EFFICIENT AND WAS WILLING TO STOP HIS WORK TO ANSWER MY QUESTIONS. JIM WAS A MODEL OF DUE DILIGENCE AND SKILL. FAVRET HAS MY HIGHEST RECOMMENDATION. BASED ON MY EXPERIENCE WITH PAUL AND JIM, I WOULD RATE FAVRET AS THE ABSOLUTE BEST HEATING AND COOLING OUTFIT IN OHIO!

THE PRICE INCLUDED THE ANGIE'S LIST DISCOUNT COUPON.

IF WE HAVE ANY PROBLEMS OR CONCERNS, THIS IS WHO WE CALL.

THEIR SALES PERSON WAS PROMPT AND PROFESSIONAL. HE CALLED TO LET US KNOW THAT HE WOULD BE A FEW MINUTES EARLY AND TO CONFIRM THAT IT WOULD BE OKAY WITH US. HE DID TRY TO SELL US ONLY HIGHER END EQUIPMENT AT FIRST, BUT THEN WAS OKAY WITH OUR NEED FOR THE PROJECT TO BE COST EFFECTIVE. ALSO, THEY RETURNED MY CALL QUICKLY AND CAME OUT THE VERY NEXT DAY FOR THE ESTIMATE.

VERY PROFESSIONAL. ON TIME AND GAVE ME SOME HELPFUL HINTS TO KEEP THE HEATING/AC IN GOOD WORKING ORDER

VERY GOOD...ONLY ISSUE (AND IT'S A VERY MINOR ONE) IS THAT THEY GAVE US A 4 HOUR WINDOW FOR THE SERVICE CALL.

FAVRET RESPONDED QUICKLY AND RESOLVED THE SOURCE OF THE NOISE WITH OUR A/C. I WILL USE THEM AGAIN FOR HEATING OR A/C WORK.

LOST RAIN CAP FOR FURNACE EXHAUST DURING RESIDING PROJECT. AN EASY SNAP-ON PLASTIC REPLACEMENT PART, BUT MY REGULAR HVAC COMPANY (WE HAVE SERVICE CONTRACT) WOULDN'T SELL ME THE PART, WANTED TO CHARGE ME $80 TO HAVE A TECH COME AND LOOK AT THE ''PROBLEM'', PLUS COST OF REPLACEMENT PART!! CALLED FAVRET, SPOKE TO CHARLES FAVRET IN PARTS. IDENTIFIED THE PART I NEEDED AND ORDERED IT WITHOUT DIFFICULTY. THE PART ARRIVED AT THEIR SHOP THE NEXT DAY. WE HAD ORIGINALLY DISCUSSED UPS SHIPPING, BUT HE OFFERED TO HAVE A SERVICEMAN WITH CALLS IN THE AREA DROP IT OFF TO SAVE ME THE SHIPPING COST. CIRCUMSTANCES CAUSED THAT TO NOT HAPPEN THE DAY WE HAD DISCUSSED. CHARLEY CALLED LATE THAT AFTERNOON TO APOLOGIZE, AND INSTEAD OF EXCUSES, HE CONFIRMED WHERE WE LIVED AND BROUGHT THE PART TO ME PERSONALLY THE NEXT DAY! IT'S BEEN YEARS SINCE I'VE SEEN A BUSINESS PERSON EXHIBIT THAT KIND OF PERSONAL RESPONSIBILITY TO A CUSTOMER WHEN MY CURRENT SERVICE CONTRACT EXPIRES FAVRET WILL GET ALL OF MY HVAC BUSINESS.

THEY WERE ON TIME (30 MINUTES LATE, BUT THEY CALLED AHEAD THAT THEY WERE ON THE WAY). ARLISS CARTWRIGHT AND HER HELPER WERE VERY FRIENDLY. I PROVIDED THEM KNOWN HISTORY OF THE HOUSE ALONG WITH MY HEALTH WHICH INCLUDES SEVERE ALLERGIES. WITH MY FAVRET COUPON OF $80 OFF THE TOTAL BILL WAS $270. DURING THE WORK THEY ACCIDENTALLY BROKE ONE OF THE REGISTER COVERS STATING THAT THE OFFICE WOULD REIMBURSE US FOR A NEW ONE. I DECIDED TO FORGET THAT SINCE THEY PROVIDED EXTRA ON THIS SERVICE WITHOUT ADDED COST. IN SUMMARY THEY EXPLAINED EVERYTHING THEY WERE DOING DURING THE JOB, AND WHAT EXACTLY THE END RESULTS THAT THEY OBSERVED. I HAVE ANNUAL HVAC MAINT CONTRACT WITH FAVRET. I'M VERY PLEASED.

THEY ARE COMING IN NEXT WEEK TO INSTALL MY AIR CONDITIONER, WHICH DROPPED THE AIR DUCT CLEANING PRICE $100 AND ALSO INCLUDED A FREE FURNACE TUNE-UP. THEY WERE CONSCIENTIOUS AND REMINDED ME THAT I HAD SOME ASBESTOS TAPE HOLDING MY DUCTS TOGETHER AND WARNED ME ABOUT THE DANGERS OF THAT. THEY ALSO SHOWED ME THE DIRT THAT THEY CLEANED OUT AND EXPLAINED THAT THERE WOULD BE MORE DIRT IN THE RETURN VENTS, WHICH WAS TRUE, AND EXPLAINED WHY IT TAKES BETWEEN 3 AND 4 HOURS TO DO THE JOB.

VERY PROFESSIONAL FROM THE TIME THEY ANSWERED THE PHONE TO THE COMPLETION OF THE JOB. VERY HAPPY WITH TIMELY ESTIMATE BY INFORMATIVE AGENT, GREAT DISCOUNT FOR BEING ANGIE'S LIST MEMBER, AND QUALITY OF SERVICE. CAN'T IMAGINE THAT ANOTHER PRODUCT COULD BE BETTER AND INSTALLATION WAS TIMELY, PROFESSIONAL, AND FRIENDLY. I AM ALREADY RECOMMENDING FAVRET AS WELL AS ANGIE'S LIST. FIRST TRY WITH YOU GUY'S WAS SUPERB.

THEY WERE PROMPT, POLITE, AND THOUGHTFUL. MY MOTHER HAD HER CARPETS CLEANED THE DAY BEFORE THE INSTALLATION. THEY BROUGHT FOOT COVERS TO WEAR OVER THEIR SHOES WITHOUT US HAVING TO ASK. I WAS VERY IMPRESSED WITH EVERYTHING THEY DID.

TWO TECHNICIANS INSPECTED THE AIR DUCTS AND TOLD ME THAT A CLEANING WAS NOT NECESSARY. THEY HAD PREVIOUSLY ESTIMATED THE COST TO BE $550. I APPRECIATED THEIR COMPLETE HONESTY!

STAFF WAS COMPETENT THROUGHOUT THE PROCESS FROM SELLING TO INSTALLATION. NO BREAKDOWN OBSERVED IN COMMUNICATION BETWEEN SALES AND INSTALLERS. I LIKED THE EXTRA DETAILS THEY OFFERED WHICH WERE BIGGER EVAPORATOR COIL, STURDIER CABLES, AND RELEVELING OF BASE. WORKERS WERE SENSITIVE ABOUT DIRTYING CARPET, AND WORE PLASTIC BOOTIES WHENEVER THEY ENTERED THE HOUSE.

VERY PROFESSIONAL, VERY THOROUGH. ALTHOUGH THE PRICE SEEMED A TAD HIGH, I WOULD NOT HESITATE TO USE THEM AGAIN. VERY RESPONSIVE AND EXCELLENT FOLLOW UP.

I APPRECIATED THE QUICK RESPONSE & VERY GOOD WORK.

TIMELY AND VERY PROFESSIONAL WORK. VERY NICE INSTALLATION. INSTALLERS REALLY KNEW THEIR BUSINESS. ALSO USED FLOOR TARPS AND SHOE COVERS WHEN WALKING THROUGH THE HOUSE. NOT THE LEAST EXPENSIVE, BUT INSTALLATION IS KEY REGARDLESS OF EQUIPMENT SELECTED.

THEY SHOWED UP AHEAD OF SCHEDULE, BUT CALLED TO ASK IF THAT WAS OKAY. LISTENED TO WHAT I THOUGHT THE PROBLEM WAS AND THE SYMPTOMS. CHECKED TO SEE IF THAT IS WHAT WAS WRONG, AND THEN SHOWED ME HOW TO CONFIRM THAT IT WAS THE PROBLEM. TECHNICIAN WAS VERY FRIENDLY AND INTERACTIVE WITHOUT BEING OVERLY SO.

HE WAS GOOD, PROMPT, COURTEOUS AND PROFESSIONAL, HE ANSWERED ALL OF MY QUESTIONS.

I AM SO IMPRESSED. I WOULD RECOMMEND THIS COMPANY TO ANYONE. THE TECHNICIANS EXPLAINED EVERYTHING IN DEPTH TO ME. THEY ALSO TOLD ME THAT THE PEOPLE WHO CLEANED MY VENTS BEFORE COULD NOT HAVE DONE THE JOB PROPERLY WITH THAT TYPE OF SYSTEM. THEY COULD HAVE DONE WORK IN 2 OF OUR HOUSES BUT DID NOT. I WOULD DEFINITELY USE THEM FOR OTHER HEATING OR AIR CONDITIONING PROBLEMS. THEY ARE ON TIME, POLITE AND HONEST.

ARRIVED LATE FOR APPOINTMENT, ALTHOUGH I HAD SCHEDULED ONE WEEK EARLIER. TRIED TO SELL ME WHAT I DIDN'T NEED, TRIED TO THROW THE BABY OUT WITH THE BATHWATER.

DID A VERY GOOD JOB. HELPED ME UNDERSTAND WHAT I NEED TO KNOW AS A FIRST TIME HOME OWNER.

FAVRET WAS THE FIRST ESTIMATE I GOT, AND THEN I HAD 5 MORE ESTIMATES FROM DIFFERENT COMPANIES. MANY OF THE ESTIMATES WERE SIMILAR IN PRICE, BUT I ENDED UP GOING WITH FAVRET BECAUSE I FELT LIKE I WAS GETTING THE MOST FOR MY MONEY, THEY SEEMED TO BE VERY KNOWLEDGEABLE AND THEY DIDN'T TRY TO OVERSELL ME A UNIT THAT I DIDN'T NEED. PAUL EVEN TOOK THE TIME TO COME OUT A SECOND TIME AFTER I'D HAD THE OTHER ESTIMATES BECAUSE I HAD ADDITIONAL QUESTIONS AND CHANGES TO MY ORIGINAL REQUEST. THEY WERE ABLE TO FIT ME INTO THEIR BUSY SCHEDULE(DURING A VERY HOT JULY) A WEEK LATER AND THE INSTALLATION WAS COMPLETE IN 2 DAYS. EVERYONE I DEALT WITH WAS VERY FRIENDLY AND PROFESSIONAL. THE INSTALLER DID A GREAT JOB. I HAD TO CALL A COUPLE TIMES AFTER REGULAR BUSINESS HOURS, AND THEY WERE VERY RESPONSIVE.

TECHNICIAN WAS ON TIME, PROFESSIONAL AND KNOWLEDGEABLE ABOUT HIS WORK. THE COMPANY I USED BEFORE HAD STARTED TO USE SCARE TACTICS TO SELL PRODUCTS AND UNNECESSARY SERVICES. FAVRET WAS HONEST AND DID NOT TRY TO SELL ME ANYTHING I DID NOT NEED.