Favret Heating & Cooling

VERY GOOD. THEY ARRANGED SATURDAY INSTALL AS OUR OLD FURNACE WAS NOT WORKING. VERY PROFESSIONAL SALES PEOPLE AND INSTALLERS.

VERY GOOD. THEY ARRANGED SATURDAY INSTALL AS OUR OLD FURNACE WAS NOT WORKING. VERY PROFESSIONAL SALES PEOPLE AND INSTALLERS.

THE JOB WAS HAPHAZARD. THEY NEVER HOOKED UP THE FURNACE TO THE A/C. THEY CERTIFIED THAT ALL WAS OPERATIONAL, BUT WHEN THE SPRING CAME, WE FOUND OUT THE A/C WAS NEVER HOOKED UP. I SENT FOR THEM AGAIN AND SOMEONE CAME AND PATCHED THINGS UP.

THERE WERE SOME COMMUNICATION ISSUES DUE TO THE HEAVY CALL VOLUME ON THE WEEKEND, BUT THIS WAS RECTIFIED TO MY SATISFACTION. THE REPAIR WORK WAS DONE QUICKLY AND EFFICIENTLY.

FAVRET WAS ABLE TO SCHEDULE OUR SERVICE FOR JUST A FEW DAYS AFTER CALLING AND THE TECHNICIAN ARRIVED WITHIN A FEW MINUTES OF THEIR ESTIMATED TIME. HE SPENT ABOUT AN HOUR CLEANING AND CHECKING OUR FURNACE OPERATION AND THOROUGHLY EXPLAINED WHAT HE FOUND. OUR FURNACE IS 25 YEARS OLD AND HE DISCUSSED SAFETY CONSIDERATIONS AND RECOMMENDED SOME OPTIONS. HE ALSO OFFERED US AN ADVANCE SERVICE PURCHASE OPTION WHICH IS WHY THE COST WAS $198. THAT PRICE INCLUDES A RETURN SERVICE VISIT NEXT YEAR AT NO COST SO THE PRICE IS ACTUALLY FOR TWO SERVICE CALLS. HE LEFT THE AREA AS CLEAN AS HE ARRIVED AND WE'RE VERY PLEASED WITH THE QUALITY OF WORK PERFORMED.

IN SECOND SITUATION (ANNUAL SERVICE CHECK-UP), THE SERVICE MAN WAS VERY THOROUGH, PROFESSIONAL, AND COURTEOUS. WE JUST MOVED INTO THE HOUSE, AND HE PROVIDED INFORMATION ABOUT OUR FURNACE, AND WHAT WE COULD EXPECT AS FAR AS LIFE EXPECTANCY OF THE UNIT. HE DIDN'T TRY TO SELL US ANYTHING EXTRA. FOR THE ESTIMATE SITUATION, THEY DROPPED THE BALL. THE ESTIMATOR CAME OUT, AND TOOK A LOOK AT THE GARAGE, BUT HE NEVER FOLLOWED UP WITH A QUOTE ON COST TO INSTALL, OR SUGGESTIONS ON EQUIPMENT NEEDED. HE NEVER RESPONDED TO MY CALLS. PRICE IS FOR ANNUAL MAINTENANCE CALL. I HAVEN'T DECIDED IF I WILL USE THEM AGAIN.

I HAVE BEEN USING FAVRET FOR HEATING/COOLING ISSUES FOR THE PAST FEW YEARS. THIS AFTER A HISTORY OF DISSATISFYING EXPERIENCES WITH OTHER COMPANIES. THE FAVRET REPAIR PERSONS ARE CONSISTENTLY FRIENDLY, KNOWLEDGEABLE, HELPFUL, CLEAN AND VERY RESPECTFUL OF THE PROPERTY. ALWAYS QUALITY WORK IN MY EXPERIENCE, HOWEVER, THEY ARE EXPENSIVE.

HEAT FAILED DURING THE FIRST COLD SNAP OF THE SEASON, ALL SERVICE PROVIDERS WERE VERY BUSY. FAVRET, GAVE ME A 4 HOUR WINDOW FOR SERVICE CALL AND THEY WERE RIGHT ON TIME AND EVEN GAVE ME A CALL AT WORK WELL IN ADVANCE SO I COULD MEET THEM AT HOME. MIKE, THE SERVICE TECHNICIAN WAS SUPERB. HE LISTENED TO ME EXPLAIN THE PROBLEM THE FURNACE HAD THEN EXPLAINED HOW THE COMPONENTS WORK AND WHAT HE THOUGHT MIGHT BE HAPPENING. HE RECOMMENDED WAYS TO MAINTAIN THE FURNACE IN THE FUTURE. ABSOLUTELY NO PRESSURE SALES TACTICS. ACTUALLY A PLEASANT EXPERIENCE! FAVRET'S THE WAY TO GO.

THE FAVRET COMPANY, CALLED ONE HALF HOUR IN ADVANCE TO REMIND US THAT THEIR PEOPLE WERE COMING, WHICH WAS NICE. THE CREW WHO CAME WERE VERY POLITE AND ARRIVED ON TIME. THEY WORE 'SHOE-COVERS', AND PUT IN SOME PAPER RUGS TO AVOID TRACKING MUD ONTO OUR CARPETED FLOORS. THE FINAL COST WAS LOWER THAN THE ORIGINAL QUOTE. I WOULD DEFINITELY RECOMMEND THE FAVRET COMPANY TO OTHERS WHO MIGHT NEED DUCT CLEANING.

TECHNICIAN WAS ON TIME FOR THE APPT. NEAT AND TIDY WITH HIS WORK AND DID NOT TRY TO SELL ME ANY FRIVOLOUS EXTRAS. CHANGED THE FILTERS AND EVERYTHING DONE WITHIN 1 HOUR. AREA NEAR MY FURNACE IS IN GREAT SHAPE. NICE JOB.

THE INSTALLERS WERE GREAT. THEY SEEMED LIKE THEY KNEW WHAT THEY WERE DOING AND FINISHED THE JOB IN ONE DAY. I HAVE A DOG THAT FOLLOWED THEM AROUND THE WHOLE TIME. THE INSTALLER WAS NICE ENOUGH TO PUT THE DOG OUTSIDE ON HIS ROPE AS THEY WENT IN AND OUT OF THE HOUSE. I WAS ALREADY PLEASED WITH THEM, BUT THAT PERSONAL TOUCH REALLY IMPRESSED ME.

OF THE 3 ESTIMATES I GOT, THEY SEEMED FROM THE BEGINNING TO HAVE THE GREATEST LEVEL OF EXPERTISE. I NOTED THAT THEY MENTIONED "SCHEDULE J" (THE FORMULA FOR DETERMINING FURNACE BTU SIZE) AS THEIR GUIDE. THEY, WERE ALL VERY COURTEOUS, FRIENDLY, APPEARED TO HAVE DONE A GOOD JOB, AND FINISHED THE JOB RIGHT ON SCHEDULE.

THEY GAVE ME SOME INFORMATION ON WHAT TO LOOK FOR. THE PRICE COVERS YOUR PARTS YOU MIGHT NEED, AND GIVES YOU PRIORITY WHEN YOUR HEAT OR AIR GOES OUT.

THEY DID A VERY THOROUGH JOB. THE COMPRESSOR WAS GOING OUT IN THE A/C AND THEY WERE ABLE TO DETECT THAT.

THE ANNUAL PLAN FOR SERVICE WORKS VERY WELL. THEY COME TWICE A YEAR ON A SCHEDULE. I DO REQUEST THE SAME TECHNICIAN EVERY TIME, AS HE KNOWS OUR SYSTEM AND IS VERY CAPABLE AND THOROUGH.

COMPANY CALLED AHEAD TO LET ME KNOW A TECH WAS COMING. TECH WAS FRIENDLY AND VERY INFORMATIVE. HE GAVE TIPS ON ENERGY COST REDUCTION AND MAINTAINING THE HEAT / AC OURSELVES. WE WILL USE FAVRET AGAIN!

WE WERE SHOCKED WITH THEIR HONESTY, AND WE WILL DEFINITELY USE THEM AGAIN FOR OUR HEATING AND COOLING NEEDS.

HONEST AND PROFESSIONAL. DID NOT TRY TO SELL US SERVICES WE DID NOT NEED. EXPLAINED ALL WORK THAT WAS DONE AND EVEN GAVE RECOMMENDATIONS ON FURNACE FILTERS. WILL DEFINITELY USE THIS COMPANY AGAIN.

THEY HAD A REALLY BIG JOB TO DO AT MY HOUSE. THEY REPLACED THE HEATING AND ADDED COOLING ON BOTH SIDES OF THE HOUSE. THEY DID A VERY THOROUGH JOB AND WERE AS NICE AS THEY COULD BE. THEY COULD NOT HAVE BEEN ANY BETTER. THEY EXPLAINED EVERYTHING ALONG THE WAY. THEY CAME OUT FOR THE ESTIMATE INSTANTLY AND FOLLOWED-UP INSTANTLY. I WOULD GIVE THEM A MILLION STARS.

MY ONLY COMPLAINT, AND THE ONLY REASON I GAVE A B INSTEAD OF AN A FOR THE OVERALL EXPERIENCE, IS THE EXTREME DIFFICULTY OF MAKING AN APPOINTMENT. THE APPOINTMENT-MAKER SEEMED EXTREMELY HARD OF HEARING. THE PERSON ASKED ME TO REPEAT EACH WORD OF MY NAME AND ADDRESS SEVERAL TIMES. THE PERSON KEPT GETTING THEM VERY WRONG. I SPEAK STANDARD ENGLISH AND HAD NO BACKGROUND NOISE ON MY END OF THE PHONE. MY NAME AND ADDRESS CONTAIN ONLY WORDS THAT ANYONE ANSWERING A BUSINESS PHONE IN SHOULD BE FAMILIAR WITH. EVENTUALLY I SAID, "WILL YOU PLEASE TRANSFER THIS CALL TO SOMEONE WHO CAN HEAR"? FROM THEN ON, SHE OR HE SEEMED TO HAVE NO FURTHER HEARING PROBLEMS.

THE FAVRET COMPANY'S WORK IMPRESSES ME. I RESEARCHED REPORTS FROM OTHER ANGIE'S LIST MEMBERS, THEY WERE ALL QUITE POSITIVE. FIRST OF ALL, THEY TURNED OUT TO BE OVER $1,900 CHEAPER THAN ANOTHER HIGHLY REGARDED ANGIE'S LIST COMPANY (COMPANY''A-B'')FOR A 2 TON 13SEER AIR CONDITIONER. THEY COULD ALSO OFFER ME A 6 MONTHS/ SAME AS CASH PROGRAM THAT THE OTHER COMPANIES COULD NOT. THEY ALSO LEFT THEIR WRITTEN PROPOSAL WITH ALL COSTS(AS OPPOSED TO TALKING AND SCRATCHING OUT SOME NUMBERS ON A PIECE OF PAPER). I HAD THE DUCT CLEANING SCHEDULED FIRST; THE 2 PERSON CREW WAS COURTEOUS AND FINISHED THE JOB IN UNDER 3 HOURS(AS I WAS ORIGINALLY TOLD TO PLAN FOR). THE CREW SAID THAT AS LONG AS I HAD NO KIDS OR PETS; I WAS ''GOOD FOR ANOTHER 8 YEARS''. A/C INSTALLERS CAME A WEEK LATER. VERY PROFESSIONAL - EVEN CALLED IN TO GET LARGER PAD FOR THIS UNIT. FURNACE TUNE-UP TECH EVEN CHECKED OUT THE HUMIDIFIER. I WOULD DEFINITELY USE FAVRET AGAIN!!

THEY WERE ABLE TO COME OUT ON VERY SHORT NOTICE, AND WERE VERY PROMPT. THE SERVICE TECH CLEANED THE A/C, CHECKED THE COOLING, AND LET US KNOW IT WAS STILL IN GOOD WORKING CONDITION. THE PRICE WAS COMPARATIVE WITH SERVICE CALLS FROM OTHER VENDORS.

THEY HAD A DISCOUNT COUPON ON THEIR WEB SITE THAT WAS WORTH MORE THAN THE COUPON ON THE ANGIE'S LIST WEB SITE. MY HOME WAS THE MINIMUM CHARGE FOR CLEANING.

TECHNICIAN EXPLAINED THE DETAILS OF THE INSPECTION AND WAS VERY PROFESSIONAL.

ALTHOUGH IT TOOK THEM A WHILE TO FIND MY HOUSE, IT WAS STILL WITHIN THE TIME THEY GAVE. THE TECHNICIAN WAS EFFICIENT AND EXPLAINED EVERYTHING HE WAS DOING. HE ALSO TOLD ME THE NAME OF THE FILTER I NEEDED AND SHOWED ME HOW I COULD PUT IT IN MYSELF TO SAVE MONEY. VERY GOOD EXPERIENCE OVERALL.