Favret Heating & Cooling

Description of Work: They installed a new furnace.

Description of Work: Annual maintenance inspection on my home's 9-year old furnace.

Description of Work: They replaced a part on our furnace. This was for the part and the service call.

Description of Work: The heater blower motor was shot & had to be replaced.

Description of Work: They installed a new HVAC system.

Description of Work: they changed the duct work to make the heat flow better added three zones to the house to heat different levals more comfortabaly added registers to two rooms that didn't have heat cleaned the air ducts all over the house

Description of Work: Cleaning airducts in a double, including 22 registers and returns.

Description of Work: I had a whole-house humidifier installed on my furnace. It required running a sensor to the outside of the house and some substantial installation time in the house.

Description of Work: On his was to my home, Jim spoke with me over the telephone to begin to gain an understanding of the issues I was experiencing, asked about the type of furnace I have and generally worked to get a good understanding of what was going on so that he could go to work right away when he arrived. Shortly after arriving diagnosed the primary issue as an electronic thermostat that was damanged and was no longer functioning properly. I had already purchased a new electronic thermostat but had not installed, so Jim did this for me. Jim asked about furnance performance and I indicated that in the 11 years in our home the second floor had never heated properly, resulting in our use of a space heater to assist. Jim quickly diagnosed that they furnace fan required an adjustment to better circulate the air in our home and better heat the second floor. Finally, Jim gave the furnace a review for overall performance and safety.

Description of Work: We previously had experience with Favret, via Angie's list, and was completely satisfied, so we contacted them again when our heat pump went out in May of this year. We ended up having to change the furnace as well because the refrigerant required by the new heat pump, mandated by environmental laws, wasn't compatible with our furnace.

Description of Work: Replaced furnace with a Carrier three-stage, high efficiency furnace, and hauled away the old furnace.

Description of Work: Replaced a/c.

Description of Work: Installed 12,000 btu ductless split heat pump for sunroom.

Description of Work: Checked furnace. Replaced filter in furnace (it's an unusual filter or I would do it myself). Checked and cleaned humidifier on furnace. Checked heatpump.

Description of Work: Recently our A/C went out and he only found a small part that needed to be fixed.

Description of Work: New A/C unit installed in condo

Description of Work: We have used them for years, and we also have a service contract with them. We had a power outage, and the a/c went out.

Description of Work: The technician performed a routine check and maintenance on our air-conditioning unit. The unit was six years old and we wanted to make sure it was still functioning well.

Description of Work: They cleaned my air ducts.

Description of Work: At some point on 9/3/2011, my a/c stopped working. It had been working earlier in the day, but I was out part of the afternoon/evening, and when I returned, it was just blowing air. I called Favret, because I've used them for 21 years, they are familiar with my HVAC system, and they advertise "24/7 emergency service". I called them @ approximately 9:30p.m. After being on hold for approximately 8 minutes, the answering service person came on. I described the problem, she took my information, and said that she would page the on-call technician, who would then phone me. I asked how long it might take for the person to phone, and she was non-commital. At 11:30p.m., having received no phone call from the technician, I called again. Once again, I was on hold for several minutes. I described the issue, to the answering service person. She asked me the same set of questions as the previous person, and said she would page the on-call technician, who would then phone me. I told her that I understand it's one of the hottest days/nights of the year, and that I didn't necessarily expect the service to occur immediately, but that it concerned me that the technician had not bothered to call. She agreed, and said he would call. Based on my dissatisfaction with their responsiveness, or lack thereof, I contacted Pro-tech Northland. Their answering service picked up in less than 2 minutes. I described the problem, she took my information, and said that the on-call service person would contact me within one hour. The on-call service person phoned within 20 minutes. He said that he wasn't doing any further calls that night, but would resume at 9a.m. on Sunday morning. He told me that there were three or four-I can't remember which, service calls ahead of me, but that he would call me when he had a better idea of what time he could arrive on Sunday. To me, 'on-call' means that one returns phone calls. It is now 1 hour since my last call to Favret, and the 'on-call' person still hasn't phoned. As is the case with many, I have severe allergies, and have experienced breathing difficulty most of this week. I would have preferred that Favret's answering service person had told me that they weren't taking any more calls until tomorrow, then I could have proceeded with contacting other service providers at 9:30 instead of 11:30, and I could have gone to my mom's house to sleep comfortably. I am very disappointed with Favret, and would not recommend using them for emergency, or any other, service calls. Update 09/05/2011 The 'on call' person never called. As promised, the Protech Northland person called on Sunday(9/4) morning, when he had completed the jobs ahead of me. It had begun to rain, and he said that if the rain subsided-because it is unsafe to work in the rain, he would call. He called when the rain stopped, arrived within 10 minutes of the call, and discovered and repaired the problem within 30 minutes. UPDATE 09/07/2011 I spoke with Mark Favret after reading his response. He and I agreed that the system had, my term, "a hiccup", and was not representative of how they do business. I appreciate his taking the time to respond, both on this list, and to me personally. I can't delete the grade, but I can say that it represents just one experience I've had. In the 20+ years I've done business with them, their overall grade from me is an "A".

Description of Work: Our air conditioning unit was leaking a small pool of rust colored water. We called Favert around noon, and they told me they would send a service person out between 4 & 8. The service person found a leak, applied screws, caulk, and tape to seal the leak.

Description of Work: I called them to ask about something that was happening with my air conditioner which was intalled by another company.

Description of Work: They repaired our A/C unit in our rental condo. It wasn't working, and they responded quickly and fixed the problem in about an hour. This was a huge relief, because we had received an estimate from another business the day before, who told us we needed to replace the unit and it would cost over $2,000!

Description of Work: Heating & a/c service. They come out twice a year; in the spring & fall.

Description of Work: My 24 year old A/C died on me.