Edwards - Mooney & Moses

The installers did not know what they were supposed to do, when they arrived. They had a work order which was the same as what my estimate described but they seemed confused. I called the office and asked that the person who did the estimating call to clarify the job expectations. It took 30 minutes but they finally got the job order cleared up and was able to complete the job. This caused some anxiety in me since I was not there in person to oversee the process. My neighbor was there to let them in so this confusion did not make me happy.

We had an excellent experience with the company. The estimator scheduled a time to come out two days after we called, and the work was scheduled for the following week. The price quoted was in line with what I expected for the job, and the final cost was what was quoted in the estimate. The service team arrived precisely on time the day the work was scheduled. Because of the complexity of the house, work took one-half day longer than originally estimated, but I very much appreciated their thoroughness. The quality of work was excellent, the materials used were first-rate. The technicians on the job were very professional, neat, answered all questions and took care to disrupt things as little as possible. We would gladly use them again for any insulation project.

Allen Yaeger came out and gave me an estimate for the job. He really was not sure if there was enough space between the brick walls to actually have something to fill. But he wrote up the estimate and the guys arrived a couple weeks later. After drilling about 8-10 holes, they determined that the insulation just could not be injected, there was not enough space between the walls. They packed up and left and I was never charged anything. Overall, I'm disappointed that the sales rep couldn't have told me this straightaway. I feel that maybe he was just trying to make a sale. Also, the workers left chunks of cellulose around the backyard. But they did seal up the holes pretty well.

The sales rep provided an accurate estimate, it's exactly how much they charged. However there were a few "problems." He quoted me 1 and a half to 2 days to complete, it took the 2 man crew 3 full days to do it. I also wasn't warned about how much insulation dust would come into the house from cracks and seams, and had a lot of cleaning to do afterwards. I would have had the job done anyway, but warning of that side effect would have been nice. They also didn't get the aluminum siding back on perfectly, and there are places where it isn't sitting quite right.

Price could have been on the high side, though I didn't get any more quotes. But, they were quite experienced, which makes the price easier to pay. Shoe covers were used. Only very minor complaint was, that they left some random insulation in the yard, but that took 2 seconds to clean up. Great experience, overall.

It was warmer and the heating bill went down.

It is only fair that I amend my report of May 17, 2007 where I gave this company an "F" due to scheduling issues. They did re-schedule my work and agreed to be on site when I wanted them there (8:00 am) and at a discounted rate. The men who did the job showed up on time, were clean and courteous and completed the job in a timely manner. There still is no excuse for what happened on my earlier scheduled day, but Edwards Mooney & Moses took responsibility for the error and made it right.

I was extremely pleased with Edwards Mooney and Moses. They were more expensive (by $90) than a competitor, but their office staff and salesman (Alan) were much more professional and easy to do business with. I am very pleased with them, and would hire them for future work.

The guys who came to do the work were outstanding, did a great job, cleaned up really well & had a lot of information about insulating in general. I'd originally asked for an estimate on insulating both the attic & the walls, the estimator that came, Lee, put no real effort into checking what was already in the walls so when the wall crew came & pulled off some siding & drilled a couple of holes they found old Fiberglas insulation in the walls already. They were great & let me know that anything they would try to do wouldn't work right since the walls weren't truly empty, then they put the siding back & left & obviously didn't charge me anything. The ceiling guys showed up (Lee had told me they were coming the next day) & that job did really need to be done. They worked on getting an adjusted price & were really great. I wasn't at all impressed by the estimator (I'll have to call the office to get the breakdown for the tax credit, he didn't have it of course) but the rest went well.

They were fantastic. Allan came out and did the estimate and explained a lot. When the crew came out to do the work, they were prompt, and professional.

I called on a Tuesday. Had someone come out later that day to give me an estimate. Had the insulation finished by Friday. Our job was actually a bit less expensive than their company minimum, but Jerry was kind enough to work us in anyway. The worker who came was very polite & got the job done in short order.

I was very impressed with their thorough inspection of the house! They found a gap in the crawl space wall that was only covered by insulation (no concrete blocks) that was causing serious cold in our crawl space. The insulation that they used has made a huge difference in the comfort of our home. The salesman was very knowledgeable, and the installation team was fantastic!

They were a little expensive, but very polite clean and efficient. I am very satisfied.

Our experience was excellent. Lee was an hour late to the appointment for the estimate, but was appropriately apologetic and courteous when he arrived. He was flexible in providing multiple estimates at our request (for varying R levels in the crawl space). The crew that did the install of the insulation was also an hour late (apparently they did not receive the correct map?). In neither case did I receive a warning call that the company rep was running late. The crew were all very nice and courteous, laying plastic sheeting throughout the areas of the house where they were working in order to keep the carpet and rooms clean. The entire job only took 3 hours, which was in line with my expectations. When they were finished, I was invited to inspect their work, and they answered my questions very patiently. I have already recommended this company to my neighbor who is excited to update her insulation as well.

They called right away after receiving my payment and signed contract. Believe it or not the work was to be done 11/21 and 11/22/2006. Right before Thanksgiving. The guys who came were so nice and explained all the products and showed me exactly what they would be doing and even had me look at the completed work. They even gave suggestions and did well above what I expected. I have recommended them already and they just left my house!!! Great Job Guys!!!

EMM did an excellent job. We received estimates from 4 firms. Allen Jaeger, the sales representative, was the best of the lot, he took the time to explain that we only needed insulation in the roof and crawl (instead of blown into the walls), which saved us thousands (and he proved it by probing into the wall through a socket to show me that there was insulation between the drywall and the exterior brick, we were quoted almost $4,000 by USA Insulation who tried to sell us blown insulation into the walls). The workmen who came out were very professional, got the job done on very efficiently, and left the house clean afterwords.

Lee came to our home to complete the estimate. He was very thorough and pleasant to deal with. We decided to go with another company for the work.

Prompt response and quote from Allen. Had to wait six weeks to get into the schedule. Came on time and were quick and efficient. Only two regrets: 1)Wish I had noticed the crack in one of the panes in the window they used to bring the hose into the house before I signed the invoice and, 2)Wish I had remembered to use the coupon from Angie's List magazine.

Estimator returned call promptly and arrived as scheduled. Measured entire house, offered suggestions on how to best insulate and wrote estimate for entire project. Was willing, as I requested, to break total quote out into different projects in case I did not want to complete everything at one time. However, the total written estimate was extremely confusing to read and was $1200 (nearly 50%!) more than a competitor for essentially the same work. I think his notes even confused him! I think it's possible that when it was written out as individual projects (walls separate from attic, etc.) some portions were duplicated and that added to the higher price. Went with a competitor due to price differences. However, seemed like a quality company and they would have been able to complete job quicker than competitor.

He called ahead (at my request ) and showed up right on time. I think the inspection took about 20 minutes total. No charge and he said my attic insulation was just fine!

They offered the inspection free of charge. What impressed me most is that the guy looked at it for a while and said I did not need anything. He could have very well done something for which I would have to pay. I was impressed by the honesty.

They provided an estimate in a timely manner and scheduled my job within a week. They did a good job and I was satisfied with their work.

fast response for estimate, nice, price was reasonable, but found one a little lower.

Edwards/Mooney & Moses were very prompt on their arrival, and were very pleasant to work with. They were VERY careful when walking on my newly finished hardwood floors and put down floor protectors. They answered all of my questions and did a great job of cleaning up after themselves. The cost was much lower than what I was expecting.

I thought this was a great company, but the price was too high.