Drain Connection

BUSINESSLIKE, COMPANY PRIDE AND INTEGRITY WERE EVIDENT. JOB WAS DONE SLIGHTLY DIFFERENTLY THAN ESTIMATOR HAD DESCRIBED, BUT OWNER EXPLAINED THE DIFFERENCE AND LOWERED THE PRICE TO REFLECT THE CHANGE.

I WAS VERY PLEASED WITH THE PRICE QUOTED, AS COMPARED TO OTHER ESTIMATES I RECEIVED. THE WORK WAS DONE ON TIME AND WITH GREAT CARE TO THE LAWN AND LANDSCAPING. TWO WEEKS AFTER THEY WERE HERE, YOU COULD HARDLY SEE WHERE THE TRENCHES WERE DUG.

ANDREW KIEFNER RETURNED MY CALL PROMPTLY AND ARRIVED AT THE AGREED TIME TO GIVE AN ESTIMATE. A DOWNSPOUT WAS DISCHARGING UNDER A DECK AND A LARGE CHUNK OF CONCRETE UNDER THE DECK WAS VISIBLE. THE JOB WAS FURTHER COMPLICATED BY A SPRINKLER SYSTEM AND AN ANIMAL FENCE. HE DETERMINED THAT HE ''MIGHT BE ABLE TO'' GET A JACK HAMMER ON THE CONCRETE. IF NOT, HE'D HAVE TO REROUTE THE DRAIN AROUND THE CORNER WHICH WOULD NECESSITATE ADDITIONAL GUTTER WORK ON MY PART. HIS PRICE WAS COMPETITIVE. HOWEVER, HE SAID I SHOULD PLAN TO SPEND AN ADDITIONAL $300 TO FIX THE SPRINKLER SYSTEM IF THEY BROKE IT. THAT DIDN'T SEEM RIGHT TO ME. SO I CONTRACTED WITH ANOTHER COMPANY WHO TOOK FULL RESPONSIBILITY FOR BOTH THE SPRINKLER SYSTEM AND THE ANIMAL FENCE AND DID A GREAT JOB.

A+ IN EVERY WAY. EXCEPTIONAL SERVICE. VERY PROFESSIONAL. DID US A FAVOR AND WORKED US INTO THE SCHEDULE EARLY. HIGHLY RECOMMEND.

AFTER THE ESTIMATE I HAD TO CALL THEM BACK TO DO THE REPAIR.

THEY REPAIRED IT AHEAD OF TIME, AND DID A GOOD JOB AND WERE VERY CONSCIENTIOUS.

GREAT JOB. CAME AND REMEDIED PROBLEMS SUPPOSEDLY FIXED BY ANOTHER GUTTER CLEANING COMPANY. EXCELLENT SERVICE, PRICE, AND CUSTOMER SERVICE.

THEY CAME TO OUR RENTAL HOUSE IMMEDIATELY AND DID A CLEAN AND THOROUGH JOB. THEY PUT US AT EASE ABOUT OUR MISTAKE IN INSTALLATION.

DID A NICE JOB PRESERVING AND REPLANTING THE PLANTS THAT HAD TO BE DUG UP.

I TOLD THEM THAT I DIDN'T KNOW IF THE LINE WAS FULL OF TREE ROOTS OR BROKEN. THEY SENT SOMEONE OUT WHO DETERMINED THAT THE LINE WAS BROKEN. THEY LEFT AN ESTIMATE OF $875 TO REPLACE 91 FEET OF LINE FROM FRONT CORNER OF HOUSE TO MAIN STORM SEWER. I DECIDED TO DO THE WORK MYSELF. WHEN I DUG UP THE LINE I FOUND THAT IT WAS FULL OF TREE ROOTS, NOT BROKEN. THE SECTION THAT I REPLACED (FROM FRONT CORNER OF HOUSE TO MAIN STORM SEWER) WAS ONLY 75 FEET, NOT 91 FEET, SO THEY HAD PADDED THEIR ESTIMATE BY AN EXTRA 20%. A COUPLE OF WEEKS AFTER THEY PROVIDED THE ESTIMATE, THEY SENT ME A BILL FOR $65 WITH THE DESCRIPTION ''CLEAR DOWNSPOUT.'' WELL, THEY MISDIAGNOSED THE PROBLEM, OVERESTIMATED BY 20% THE AMOUNT OF PIPE NEEDED TO REPLACE THE LINE, AND THE LINE WAS OBVIOUSLY NOT ''CLEARED'' SINCE IT WAS FULL OF TREE ROOTS.

ANDY WAS PROMPT, PROFESSIONAL, AND PLEASANT. HE'S ON MY PERMANENT SERVICE PROVIDER LIST FOR FUTURE PLUMBING PROBLEMS. THANKS, ANGIE'S LIST, FOR HELPING ME FIND HIM.

THE PLUMBER CALLED THE DAY OF THE SERVICE TO SAY THEY WOULD BE A FEW MINUTES LATE. THEY ARRIVED VERY SHORTLY, WITHIN MINUTES OF THE SCHEDULED TIME. THE SERVICEMEN WERE POLITE, WORKED EFFICIENTLY, AND ACCOMPLISHED THE TASKS AT HAND. THEY WERE PROFESSIONAL AND REASONABLY PRICED. I WILL CERTAINLY CALL THEM AGAIN IF SERVICE IS NEEDED.

THIS WAS BY FAR THE CHEAPEST OF THREE COMPANIES I CALLED, YET THEY DID GOOD WORK AND WERE PROMPT AND PROFESSIONAL. THEY TOLD ME WHY THE DOWNSPOUT CLOGGED TO BEGIN WITH AND WHAT I CAN DO TO TRY TO PREVENT IT IN THE FUTURE.

THE TEAM THAT WORKED ON OUR PIPES SHOWED UP WHEN THEY SAID THEY WOULD, AND FINISHED EARLIER THAN THEY EXPECTED TO. THEY CUT OUT AND ROLLED UP OUR SOD AND REPLACED IT WHEN THEY WERE DONE. THEY DUG UNDER THE SIDEWALK, NOT THROUGH IT. THEY WERE POLITE AND PROFESSIONAL, AND EVERYTHING LOOKS VERY NICE. THEY TESTED THE LINES BEFORE THEY LEFT, AND SAID TO CALL IF WE HAD ANY PROBLEMS OR QUESTIONS. THE PRICE WAS ABOUT 3 TIMES LESS THAN ANOTHER COMPANY WE GOT AN ESTIMATE FROM.

OVERALL, I LIKE THIS TEAM AND TRUST THEM. THE ONLY AREAS I DIDN'T GIVE THEM A'S IN WERE RESPONSIVENESS AND PROFESSIONALISM - BUT ONLY BECAUSE THEY CAN SOMETIMES TAKE SEVERAL DAYS TO GET BACK TO YOU AND ARE SOMETIMES A LITTLE HARD TO TALK TO ON THE PHONE. I UNDERSTAND THIS IS PROBABLY BECAUSE THEY'RE OVERWHELMED WITH WORK NOW THAT THE WEATHER'S WARM. JOHN DIDN'T CHARGE AT ALL FOR HIS FIRST VISIT, WHEN HE COULDN'T DO THE WORK BECAUSE OF THE FROZEN PIPES. THEY'RE NOT PUSHY AT ALL AND ARE STRAIGHT-FORWARD ABOUT WHAT NEEDS TO BE DONE AND HOW MUCH IT MIGHT COST. I'M WAITING FOR A FORMAL ESTIMATE FOR THE PIPE-RELAYING BUT HOPE IT WILL MATCH THE VERBAL ESTIMATE WE RECEIVED SEVERAL MONTHS BACK. SO FAR, ESPECIALLY GIVEN ALL THE RAIN, WE DON'T HAVE A SENSE OF WHEN THE WORK WILL ACTUALLY BE DONE.

THEY CAME THE SAME DAY I CALLED AND GOT THE JOB DONE AS QUICKLY AS POSSIBLE. IT TOOK A LOT OF WORK, BUT HE STAYED WITH IT, GOT IT CLEARED OUT AND CLEANED UP. VERY PLEASED WITH THE JOB DONE.

I WAS VERY IMPRESSED WITH THE PROFESSIONALISM OF EVERYONE. THEY FOUND THE PROBLEM, QUOTED A PRICE AND KEPT TO IT. YOU WOULD NEVER KNOW THEY WERE HERE. DUG UP MOST OF THE YARD, BUT RESODDED IT! ANGIE'S LIST DID IT AGAIN!!!

I CALLED ANDY AND HE SUGGESTED A WAY TO TRY FIRST TO SEE IF IT WOULD WORK TO SAVE ON COST. I WENT WITH HIS RECOMMENDATIONS. TECH, JOHN, CAME ON TIME AND ANSWERED ALL MY QUESTIONS AND COMPLETED JOB. I RECEIVED A SENIOR DISCOUNT. I WOULD BE HAPPY TO DEAL WITH THEM IN THE FUTURE.

THEY DID A GREAT JOB. MY ONLY COMPLAINT WAS BECAUSE THE COMPLETE SOLUTION SPANNED SEVERAL MONTHS I HAD TO KEEP CALLING THEM TO GET AN IDEA OF WHEN THEY WOULD COME TO DO THE WORK. I WAS ON THEIR LIST, BUT SINCE THEY HAD A TEMPORARY SOLUTION IN PLACE AND I DIDN'T HAVE ACTIVE LEAKS I WASN'T HIGH ON THEIR PRIORITY LIST. IN THE END, THEIR TIMING WAS FINE.

THEY WERE VERY NICE TO DEAL WITH. THEY HAD EXCELLENT CLEAN UP AND EVEN MADE GREAT EFFORT TO REPLACE MY LANDSCAPING AND LEAVE EVERYTHING LOOKING NICE. THEY HOSED THE DIRT OFF OF MY DRIVEWAY TOO. THEY WERE VERY PROFESSIONAL AND DID A VERY GOOD JOB.

DRAIN CONNECTION CAME OUT QUICKLY, SHOWED US WHAT HAD HAPPENED AND EXPLAINED WHY. THE OWNER OF THE COMPANY, ANDREW KIEFNER, CAME OUT TO EVALUATE OUR SITUATION, AND GIVE US SEVERAL OPTIONS. SINCE WE WERE MOVING, HE GAVE US COST CONSCIOUS OPTIONS. THEY THEN CALLED AND HAD ALL THE UTILITIES MARKED. THE GUYS WHO CAME TO DO THE WORK WERE FRIENDLY, PROFESSIONAL, AND TREATED OUR PROPERTY AS IF IT WERE THEIR OWN. THEY ANSWERED ALL OF OUR QUESTIONS TO OUR SATISFACTION. THEY HAND DUG THE EXISTING DRAINS BECAUSE OF THE BURIED PHONE WIRES, USED THE PROPER SIZE GRAVEL AND DRAINS. THEY DID THE WORK QUICKLY, AND I COULDN'T EVEN TELL THEY'D BEEN THERE WHEN THEY WERE DONE. THEY CLEANED UP ALL THE EXCESS GRAVEL AND DIRT FROM OUR DRIVEWAY AND YARD. WE HAVEN'T HAD ANY WATER IN OUR BACK YARD SINCE THE NEW DRAINS WERE INSTALLED. I WOULD USE THIS COMPANY AGAIN IN A HEARTBEAT, THEY DID A GREAT JOB. I'LL ALSO USE THEM FOR PLUMBING, SINCE THEY DO THAT TOO.

THE MAN WHO CAME OUT TO OUR HOUSE WAS VERY NICE. HE GAVE US A FREE ESTIMATE, AND TOLD US WHAT COULD BE DONE TO POSSIBLY ALLEVIATE OUR PROBLEM. WE DID NOT USE THIS COMPANY BECAUSE WE'RE MOVING, BUT IF WE EVER NEED THE SERVICES OF A PLUMBER, WE WILL DEFINITELY CONSIDER USING THE DRAIN CONNECTION.

WHEN THE SERVICE MAN WAS GOING TO BE LATE HE CALLED IN ADVANCE TO LET ME KNOW. I APPRECIATED THE CALL.

MR. KIEFNER WAS EXTREMELY PLEASANT AND EASY TO WORK WITH. I WILL USE HIS COMPANY AGAIN IF NEEDED AND WILL RECOMMEND HIM WITHOUT HESITATION.

I WAS VERY PLEASED. THEY CAME TO GIVE ME THE ESTIMATE AND PUT US ON THEIR LIST. THEY CONTACTED THE CITY TO GET THE GAS AND WATER LINES MARKED. THEY WARNED ME THAT WHEN THE LINES WERE MARKED, THEY WERE COMING SOON. I WANTED TO BE HOME WHEN THEY DID THE WORK. THE TWO GUYS WERE AS NICE AS THEY COULD BE. THEY REPLACED THE SOD AND CLEANED UP EVERYTHING AND TOLD ME WHAT TO DO TO KEEP IT GROWING. THEY ALSO SHOWED ME THAT THE WATER FROM THE LEAK HAD FORMED A HOLE THAT WAS ABOUT 5 FT DEEP AND ABOUT 5 OR 6 INCHES WIDE. THEY FILLED THE HOLE IN WITH DIRT, LEFT ME EXTRA DIRT, AND EXPLAINED THE DIRT WOULD SETTLE, AND I SHOULD ADD MORE DIRT. I REALLY APPRECIATED THIS BECAUSE IT COULD HAVE BEEN A HUGE PROBLEM IN THE FUTURE. THIS WAS NOT SOMETHING THAT THEY HAD TO TELL ME ABOUT. IT WAS NOT PART OF THE JOB. THEY WERE SUPER.