Drain Connection

Very experienced and very professional--no shortcuts taken. The job was done right, even when they encountered problems with summer storms, etc.

Andrew answered my initial call promptly and arranged time to come to my home for estimate. I paid $100 to have the drain snaked to determine if the drain was clogged or collapsed. Andrew wanted to cut through the driveway pad extension to run the new drainpipe, as that would be more direct line connection. I don't want to cut the pad, as to replace the concrete would be unsightly and not adhere well to the original concrete (and I'd have to incur additional time and expense for quotes from companies to do small-job concrete patch).

They did an excellent job. They carefully tore off and replaced the sod after they dug the trench and installed the pipe. They did everything they said they were going to do and completed the job in one day. Everything looks and works great!

They were supposed to have cleared the outside drain. I don't know what is involved in that. I only know that when it rained today I had a lot of water in my basement. I will have to find someone else to take care of the problem. What I paid the Drain Connection previously was a waste of money.

They were great, The price was really good for that service.

Everything went great. Tyler and Adam arrived early to get started and worked throughout the day to complete the job. They were professional and courteous. I got a good explanation of everything they were planning on doing before they started and they followed through with all of it. Good cleanup work. I am very satisfied.

I had hired Drain Connection in the past and all went well. Recently hired them to check my outside drains and the appointment time I was given was 2:30. I was in my basement a while between 1 and 1:30 with washer and dryer running. I was upstairs by 2 and heard a knock. Drain Connection man was there and complained that he had knocked on my door and rung the doorbell but got no answer. I explained that I was in my basement and hand’t heard him. He was not satisfied with my explanation and just glowed at me, looking very angry. He said he had done the work. I paid him and he left. I kept wondering if I had written down the wrong appointment time and I called to apologize if I had got the time wrong. I got a call back later and the person was extremely rude, mocked me in a tone of voice that I do not use and laughed at me. He never did answer my question which was to verify the appointment time. I still don’t know if I had gotten that wrong, but regardless, hie rudeness was inexcusable. I didn’t know that I was expected to sit by my front door all day in case they showed up early.

They did a great job and very efficient

Andrew Kiefner and his colleague did an outstanding job on our exterior drains. We first called Andrew very late afternoon on 12/14/2015, heard back from him at 8:30 AM the next day 12/15/2015, he arrived at our house at 11:50 AM, and our first two drains were snaked, tested, and the ``root log'' removed by 12:30 PM. They did both drains for the price of one! I did not realize the third drain was blocked so we did not look at that one. I realized this later and called them back at 8:30 AM on 12/16/2015. They called me back 5 minutes later, and we scheduled in the third drain work for Monday, 12/21/2015 at 8:00 AM. Despite a heavy rain-storm, they arrived at 8:00 AM, 12/21/2015, and did the described significant work on our third drain. Andrew Kiefner and his colleague were extremely efficient, professional, and helpful in all ways. We got great value, service, more than our money's worth, and would most definitely use them again.

1, Work was satisfactorily completed with minimum disruption to the lawn. Drain water now goes into the street, 2, Gaps in the downspouts have been taken care of.

I am very pleased with the work completed by Drain Connection. During the call, an estimated price was provided. They were able to come out the day after I contacted the company and repair the down spout. Tyler was very professional and polite.

Scheduled service for second day from my initial call. Tyler showed up on time or a bit early. Fortunately he was able to tighten packing nut rather than need to replace old valve unit. He checked for leaks. Only here about 15 minutes or so. Tyler was calm, quiet and explained work before and after job.

Arrived as scheduled and worked diligently and were very professional. Problem of water pooling in yard has resolved.

They gave me a fair price and their service was well beyond expectations. Quite simply they did everything they said they would do...showed up on time, performed the agreed upon work, cleaned up, and followed up to make sure I was happy. In my experience it is rare that you find a company like this. Would us them again without hesitation.

Our shower head had a slow dripping leak. I contacted Drain Connection and they told me it was most likely the cartridge. They even told me that if I could figure out the cartridge and bought it myself that they would only have to charge me for the service charge and not for the part. Andy was upfront with me on the costs and they were fast and friendly. Another company I had called wanted $100 for the service charge but wouldn't give me a price for the parts so I really appreciated Andy giving me a rough idea beforehand. I will definitely use them again.

The service was great. It is nice when things go well without any problems.

He was able to come out in a very timely manner; the same day and that was amazing.

He called to say he was running early. Arrived promptly, explained what he was doing, did the job efficiently and cleaned up all materials. Complete job was done by the time he was originally scheduled to arrive. Best contractor I have worked with in ages. Highly recommend.

Excellent job with quality work! The price was comparable to other estimates we received but, unlike others, they used a sod cutter so we didn't have a dug up section of our yard after the job was completed. They were very professional and went above what we expected to resolve the problem and leave the yard looking like it hadn't been touched. They also contacted the township for the follow-up inspection instead of leaving that to us. This is the second time we have hired them and we wouldn't hesitate to do so in the future.

He arrived on time and got right to work. He checked out the gutters and the downspout. He was very thorough and was here quite a while. It was good to hear that the downspout and outside drain were clear and that the problem is just with the gutters which will have to be done soon.

The first Three years everything worked just fine. In 2014 the lines were frozen from February until April. In 2015 the lines were frozen from February until March. I recently contacted the company I told them the problem I was having with the pipes freezing. Andy Kiefner is who I spoke with I asked him for a solution to the problem I am having. He would not give a solution. So I then asked to come out and dig the pipes up, and bury them lower into the ground. He then stated he refused to come out to my home and fix the problem. After I suggested this solution and he refused he hung up on me.

They responded to our last email by saying that they were not interested in the job. This was a very unprofessional response, given that they were clearly interested in setting up an appointment with us in the first place. The fact that they were unwilling to come by to give us an estimate without us physically being present is a poor business practice. We won't bother contacting this company again for future services.

Went well, would recommend this business

They removed a large rock that was blocking flow to the street. They pulled back sod and replaced it afterwards. They dug trenches & replaced our drainage pipes in the front and one side of the house.

Super job! On the job as soon as weather cleared. Communicated status/start possibilities very well. Very personable crew, explained progress as they proceeded. Hard-working - no let up and finished the same day. Cleaned up afterward. Careful about working through Invisible Fence and irrigation system (only utilities were flagged). I'd hire these guys again in a New York minute . . .