Drain Connection

ONCE AGAIN, THE DRAIN CONNECTION CAME THROUGH FOR US. ANDY RESPONDED TO OUR PHONE MESSAGE EARLY THE NEXT DAY AFTER WE CALLED AND GAVE US A QUOTE. THE REPAIRS TO THE DRAINS WERE DONE A COUPLE OF DAYS LATER. THIS COMPANY IS ALWAYS RESPONSIVE, DEPENDABLE, AND PROFESSIONAL. WE HAVE USED THEM A HALF A DOZEN TIMES SINCE MOVING INTO OUR HOME AND HAVE ALWAYS FOUND THEM TO BE EXCELLENT.

I HAVE USED THEM BEFORE AND THEY DO A GREAT JOB. JOHN WAS EXCELLENT!

EXCELLENT, EXCELLENT, EXCELLENT. ON TIME, GAVE GOOD ADVICE, DIDN'T DO WORK THAT DIDN'T NEED TO BE DONE, AND HELPED US GET TOGETHER A PLAN THAT WILL FIX AN ONGOING PROBLEM -- AND WE WILL CALL HIM BACK WHEN WE GET TO THAT POINT.

ANDY WAS VERY HELPFUL IN EXPLAINING THE BACKUP SUMP PUMP SYSTEM IN MY TELEPHONE ESTIMATE INQUIRY. HE DID A GREAT JOB INSTALLING THE PUMP AND BUILDING A SHELF TO HOLD THE BATTERY AND CONTROL BOX. HE ALSO NEATLY RESEALED THE RADON SYSTEM OVER THE SUMP WELL. WE WOULD DEFINITELY HIRE HIM AGAIN.

OWNER WAS QUITE NASTY AND IRRITATED ANYTIME I CALLED HIM TO REPAIR SOMETHING THAT SHOULD HAVE BEEN DONE THE FIRST TIME. THEY CRACKED A HEAD ON ONE OF THE SPRINKLERS AND TOLD ME THEY WERE NOT RESPONSIBLE FOR ANY DAMAGE DONE. I INSISTED THEY REPLACE IT AND THEY DID. THEY DID NOT CHARGE ME FOR IT. THEY CLAIMED THAT I DID NOT INDICATE WHERE THE HEADS WERE LOCATED. HOWEVER, IF THEY COULD HAVE ASKED ME TO TURN ON THE SYSTEM, WHICH WOULD HAVE TAKEN ABOUT A MINUTE, IT WOULD HAVE BEEN DISCOVERED WHERE THE HEADS WERE LOCATED. WHEN I POINTED THAT OUT HE GOT IRRITATED. HE SAID HE DIDN'T CARE IF I COMPLAINED TO ANGIE'S LIST. HE WAS GOING TO COMPLAIN TO ANGIE'S LIST AND TAKE PICTURES. HE CALLED ME A PAIN IN THE BUTT. MY REQUEST WAS NOT UNREASONABLE. THERE WAS A WIRE UNDERGROUND CONNECTED TO A SENSOR THAT WAS TO TURN WATER OFF, THEY LEFT THAT OUT (NOT BURIED). THERE WAS A SINKHOLE CREATED BY THE DAMAGED PIPE. THEY NEGLECTED TO FILL IT UNTIL I REMINDED THEM THE NEXT DAY. THEY DID FILL IT

ANDY WAS TIMELY, PLEASANT, AND COMPLETED THE WORK QUICKLY, AND CLEANED THE AREA.

CALLED AT 10:00 AM AND THEY PROMPTLY SCHEDULED A 2:30, SAME DAY APPOINTMENT. ARRIVED ON TIME. IT WAS CLEARLY A DIFFICULT BLOCKAGE, BUT THEY PERSERVERED. FLUSHED AND TESTED THE DRAIN THOROUGHLY BEFORE LEAVING. MINIMAL MESS AND VERY THOROUGH CLEAN UP. WHEN ASKED, OWNER ANDY - PRESENT ON JOB - GAVE US ADVICE REGARDING PREVENTIVE CLEANING OUT OF HOME MAIN DRAIN. WE WILL SCHEDULE THEM FOR THAT SERVICE, AND WILL SURELY CALL AGAIN WHEN WE HAVE PLUMBING NEEDS. WE FELT THE PRICE WAS VERY FAIR, GIVEN THE EFFORT NEEDED ON THIS DIFFICULT BLOCKAGE.

I WAS VERY IMPRESSED WITH ANDY, THE OWNER, AND THE 2 MEN WHO DID OUR JOB. WE RECEIVED 3 ESTIMATES FOR THE JOB, THE HIGHEST BEING NEARLY $13,000! I DID HAVE TO CALL ANDY REGARDING THE WHEREABOUTS OF OUR ESTIMATE, BUT HE CHECKED INTO IT, APOLOGIZED AND SAID THE BALL HAD BEEN DROPPED. HE GOT US THE ESTIMATE WITHIN A FEW DAYS OF THE CALL. THE ESTIMATE WAS THE LEAST EXPENSIVE, BUT THAT WASN'T WHY WE WENT WITH THEM. ANDY SEEMED THE MOST HONEST AND KNOWLEDGEABLE. HE WAS WILLING TO WORK WITH US ON SOME UNIQUE ISSUES WE HAD. THE WORK WAS SCHEDULED WITHIN A WEEK. THE TWO MEN WHO CAME WERE PROMPT, KIND TO MY DOG AND KIDS, AND POLITE. THE JOB WAS TO TAKE 1 AND A HALF DAYS. THE FIRST DAY THEY WORKED UNTIL AFTER 6:30 AND WERE TO COME BACK AT NOON THE NEXT DAY TO FINISH. DUE TO SOME COMPLICATIONS ON ANOTHER JOB THEY HAD THAT MORNING, THEY DIDN'T GET TO MY JOB UNTIL AROUND 4:00, BUT THEY STAYED UNTIL ALMOST 8:00 TO GET THE WORK DONE. THEY DID A GREAT JOB!

REPAIRMAN CAME WHEN WE WERE AWAY, SO WE DID NOT SEE HIM. NEIGHBORS SAW HIM ON THE ROOF. WE JUST RECEIVED A BILL FOR $55 TODAY, WHICH SEEMS PRETTY REASONABLE. WE HAVEN'T HAD A MAJOR STORM SINCE THE WORK WAS DONE, BUT DID HAVE SOME RAIN AND DIDN'T NOTICE ANY PROBLEMS.

ANDY AND HIS CREW ARE GREAT. THEY ARE HARD WORKERS, AND ALWAYS KEPT THEIR APPOINTMENTS. IT IS HARD TO SAY IF ALL OF THE WORK THEY DID IS GOING TO HELP, BECAUSE WE HAVEN'T HAD MUCH HEAVY RAIN SINCE THE WORK WAS DONE. ANDY WAS VERY UP FRONT, WITH ME, WHETHER THIS WOULD HELP MY WET BASEMENT OR NOT. THE SUMP PUMP THEY INSTALLED HAD A FEW PROBLEMS AT FIRST, BUT THEY WERE QUICK TO CORRECT IT. THE ONLY THING THAT I WAS A LITTLE UNHAPPY WITH, WAS THE CONCRETE WORK DONE AROUND SOME DRAINS. IT IS CRACKING ALREADY. I WOULD RECOMMEND THIS COMPANY TO ANYONE.

VERY POSITIVE. POLITE. RETURNED CALLS. CAME WHEN THEY SAID THEY WOULD. REWORKED ESTIMATES WHEN ADDITIONAL WORK ADDED.

AFTER A MISCOMMUNICATION (SOMEONE SCHEDULED ME, ALLEGEDLY DID THE WORK, CALLED TO CONFIRM PROBLEM WAS FIXED BUT I NEVER RECEIVED AN INVOICE), ANDY SENT SOMEONE OUT TO FIX MY PROBLEM RIGHT AWAY. I APPRECIATE THE FAST RESPONSE.

WORK WAS COMPLETED OVER TWO TRIPS. EASY TO SCHEDULE THE CLEANING OF THE EXISTING DRAIN PIPES WHILE INSTALLATION OF A NEW ONE WAS WEATHER DEPENDENT AND TOOK LONGER. WORKERS WERE FRIENDLY, FOCUSED ON TASK, AND PROVIDED HELPFUL FEEDBACK ON THE CONDITION OF OUR OLDER PIPES. THEY GAVE US A PRICE BREAK FOR EACH ADDITIONAL DRAIN PIPE (OVER ONE) WE HAD CLEANED ON THE SAME TRIP. IT SAVED THEM A TRIP AND SAVED US SOME MONEY.

WE HAVE USED THIS COMPANY SEVERAL TIMES TO SNAKE DRAINS AND HAVE ALWAYS BEEN VERY HAPPY WITH HIM. WITH THIS PARTICULAR PROJECT, HE WAS ABLE TO INSTALL NEW PLUMBING FOR OUR BATHROOM SINK, WHICH HAD BEEN UNUSABLE BEFORE (AND AFTER)A REMODELING PROJECT. HE IS VERY HONEST, PUNCTUAL, AND HIS PRICES ARE VERY REASONABLE.

THE TWO PLUMBERS THAT SHOWED UP WERE POLITE AND HELPFUL. THEY CLEANED UP AFTER THEMSELVES. WE ARE VERY PLEASED WITH THE NEW SUMP.

INFORMATIVE, PROFESSIONAL, AND PROVIDED QUALITY WORK. ANDY WAS ON-TIME AND PERFORMED THE FIXTURE CHANGE WITHIN THE TIME ALLOTTED AND FOR THE PRICE WE AGREED UPON.

JOHN WAS PROFESSIONAL & COURTEOUS. I'M NOT ACCUSTOMED TO CONTRACTORS ARRIVING ON TIME, BUT I WAS ABOUT 15 MINUTES LATE FOR OUR APPOINTMENT (THINKING THAT HE MOSTLY LIKELY HADN'T ARRIVED ANYWAY), BUT HE WAS ALREADY THERE WAITING ON ME. HE CLEANED MY DRAIN IN UNDER AN HOUR ALLOWING ME TO GET BACK TO WORK ON TIME. HE CLEANED UP WELL AFTER HE WAS DONE.

WE REALLY LIKED HIM AND APPRECIATED HIS HONESTY. THEY DID A GREAT JOB, EVEN AFTER DIGGING UP THE LAWN THEY PUT THINGS BACK BETTER THAN WE COULD HAVE. THIS WAS A WONDERFUL EXPERIENCE AND WE WILL USE HIM AGAIN.

APPRECIATED CALL FROM CREW THAT THEY WERE RUNNING SLIGHTLY BEHIND, BUT WERE ENROUTE.

DRAIN CONNECTION WAS ON TIME, EXPLAINED THE PROBLEM AND RECOMMENDED REPLACEMENT OF PUMP. WERE IN AND OUT IN ABOUT 1/2 HOUR. I WOULD USE THIS COMPANY AGAIN.

ANDY DID A QUICK AND PROFESSIONAL JOB AND WAS PLEASANT TO DEAL WITH. HE TIED OFF THE CORD AND CLEANED UP AFTERWARDS. GREAT JOB OVERALL!! HE ALSO WAS ABLE TO COME OUT THE NEXT DAY, WHICH WAS UNEXPECTED BUT WELCOMED!

JOHN WAS THE SERVICE PERSON. HE PERFORMED A TEST FIRST TO DETERMINE THE SECTION OF THE LINE THAT WAS BLOCKED. JOHN WAS ON TIME, COURTEOUS, AND PROFESSIONAL.

EXCELLENT SERVICE. CAME OUT ON SAME DAY, A DAY WHEN THE AREA WAS EXPERIENCING A LOT OF FLOODING, SO I KNOW THEY WERE BUSY.

JOHN PATIENTLY LOCATED THE PROBLEM AREAS AND STRAPPED THE PIPES.

GOOD WORK, ARRIVED ONLY A LITTLE LATE ON A MESSY SNOWY DAY. RESPONDED PROMPTLY. HE HAD FORGOTTEN HIS WALLET AND BORROWED THE MONEY TO BUY A PART, BUT DID ADJUST THE BILL ACCORDINGLY. A GOOD EXPERIENCE OVERALL.