John worked VERY hard to clear the drain and did an excellent job of cleaning up the mess. He was very good at his job, knew what he was doing.
Description of Work: John came because of sewer back-up in our basement. He checked out various possible ways to clear the drain that were available in the basement. He then brought in the equipment, worked very hard until it was clear and cleaned all the places that were splattered.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$183
TOM S.
10/2007
5.0
plumbing, wells
+ 0 more
Andy arrived on time, did the work quickly, cleaned up everything, and charged a fair price. That's what I get every time I call The Drain Connection.
Description of Work: Andy disconnected all plumbing fixtures in the kitchen, laundry and powder room to allow for tear out of all cabinets. He also replaced the old sump pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
AMY W.
10/2007
5.0
drain cleaning
+ -1 more
THEIR PRICES WERE REASONABLE. THE PROBLEM HAS NOT RETURNED SINCE THEY CAME OUT. THEY CAME OUT FAIRLY QUICKLY. THEY CAME OUT WHEN SAID THEY WOULD. WE'VE ACTUALLY HIRED THEM SEVERAL TIMES ALREADY. THEY FOLLOW THROUGH AND YOU DON'T HAVE TO CALL THEM BACK SIX TIMES. THEY ARE VERY GOOD.
Description of Work: THEY SNAKED OUT A PIPE FOR OUR BATHROOM.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
TOM S.
10/2007
5.0
gas leak repair
+ -1 more
These guys are the best. They always do an outstanding job at a great price.
Description of Work: They hooked up my gas grill in the spring. This work included a gas extension from my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Rachel H.
10/2007
5.0
plumbing
+ -1 more
It was fine, I don't really have any complaints. I have to admit I was surprised to see 2 guys show up for such a very small job. It took them no more than 1/2 hour. I'm no plumber so I can't really judge the quality of their work. I guess I'm glad that they didn't have to replace the whole faucet or innards of the toilet. They were very professional but I can't say for sure that I would call them again - I might keep looking. I guess I'm always shocked by what plumbers can charge! I should go back to school...
Description of Work: 2 men came to fix a sink stopper that wasn't going up and down and replace a fill valve in the toilet to keep it from running a little all the time.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$93
LIN B.
10/2007
5.0
gutter repair
+ -1 more
I thought the were efficient, professional and reasonable.
Description of Work: Replaced downspout and replaced drain pipe due to it being full of tree roots
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,008
LAURA P.
09/2007
5.0
drain pipe
+ -1 more
Everything went exceptionally well. We had them out originally to snake a drain that we knew was not draining to the street. The water was backing up out of the drain pipe and some was seeping through our basement wall. We were hoping our existing drain was salvageable, but knew that time and a 40 year old tree right next to the old drain pipe had ruined it. So we were not surprised that they told us we needed a new drain. I would recommend Drain Connection to anyone. Each person we were in contact with was professional and courteous. I have no complaints.
Description of Work: Drain connection installed a new underground drain pipe from one side of our house to the curb. This new pipe connected to two downspouts and our sump pump. They did excellent work for a fair price. They used a sod-cutter to remove the grass and a ditch-witch to create the trench for the drain pipe. They hand dug near the house and had to carefully dig near our gas-line, because one downspout was very close to our gas meter. They also had to run the drain pipe under the sidewalk and cut a new hole in the curb. The installation included them placing the sod back in its place. The yard looks like they were not even there; with a little water the grass will re-root and be just fine. There was dirt that did not fit back into the trench, as expected, and they spread it in our backyard. They made it clear at the time of the estimate that they do not haul the excess dirt away. They did all the work as explained and expected.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
MATT D.
09/2007
5.0
drain cleaning
+ -1 more
John was on time and very polite. He restated what I had told Andy on the phone. He started his work promptly and determined that he did not have to snake the sink. He showed me the issue and how to correct it myself in the future (he also did not charge me for that). He snaked the tub and downspout drain to the street. He worked fast, but explained to me what he was doing. The tub turned out great, but he identified two crushed sections in my downspout drain that he could not get through. Overall a great experience. I would use this company again and recommend to others.
Description of Work: I called and talked to the owner (Andy). I explained what I thought I needed and we set up an appointment. He was very flexible. I set something up early in the morning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$141
GEORGE R.
09/2007
5.0
plumbing, drain cleaning
+ 0 more
Overall the experience was excellent and the price for the job was fair.
Description of Work: Two drain pipes from downspouts to street were snaked. One drain pipe was unblocked with the snake. A section of the second drain pipe had to be dug up and replaced because it was broken as a result of tree root damage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
MARJORIE C C.
09/2007
5.0
drain pipe
+ -1 more
The workmen were experienced. When they had finished they asked where to put the leftover dirt as they do not haul it away. I found a large container but knew it wouldn't hold all of it. One of the men offered to fill the wheel barrel and take it with him. I had the rest thrown under a tree, which later had hauled. I was pleased with the work.
Description of Work: Dug ditch for new drain tile, installed new & replaced sod.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
BENJAMIN O.
08/2007
5.0
sewer cleaning
+ -1 more
They did a good job. They were quick.
Description of Work: They cleaned the sewer.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
ANDY K.
08/2007
5.0
drain cleaning
+ -1 more
John was absolutely on time, efficient and thorough, and very good at explaining things clearly to someone without a lot of plumbing knowledge. He resolved all of the problems and was polite and friendly throughout. Couldn't have gone better.
Description of Work: I had 3 problem toilets and two slow drains. John found simple and inexpensive solutions to all my problems and made no effort to sell me stuff I didn't need. His expertise was worth significantly more than I was billed. Highly recommended!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$84
Christine H.
08/2007
5.0
plumbing
+ -1 more
Excellent! From my initial phone contact to the completion of the job 2 days later, my interaction with this company was quite positive. I would definitely call them again if needed.
Description of Work: This company installed a new garbage disposal in my kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
David B.
08/2007
5.0
plumbing
+ -1 more
Fantastic. John was very professional and honest.
Description of Work: John came to my home and repaired one leaking connection, fixed a "stubborn" water valve and snaked a drain pipe from our kitchen sink in the basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
AARON W.
08/2007
4.0
drain pipe
+ -1 more
The quality of work was high in terms of the installation of the pipe, the pipe used, and the connection (including shutoff/redirect valve and fitting) to the sump pump. We have had no recurrence of the flooding which caused our initial service request. Unfortunately, the cosmetic aspects of the job leave something to be desired. First, the Drain Connection folks did not inform us until the day of the job that they would not dispose of any waste dirt generated by the new excavation. I had to ask them to put it in the backyard garden, and eventually I had to bag and dispose of around 400 pounds of gravel-laden backfill myself. Also, the excavation for the new pipe was not quite deep enough, and there is approximately 2 inch high, 8 inch wide hump in our lawn from the side of our house to the sidewalk. Finally, the surrounding lawn and removed sod were contaminated with backfill which has made it difficult for the lawn to fully recover.
Description of Work: Please see my initial report for description of excellent customer service on initial basement flooding and estimate/evaluation process. After ground thawed, Drain Connection came and installed a new thicker, heavier drain pipe to the street. This included using a sod cutter to remove the top layer of grass, followed by removal of the existing (broken) drain pipe. They then used a Ditch Witch to excavate a new trough for the new pipe, and replaced the sod on top.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Jack P.
08/2007
5.0
drain pipe
+ -1 more
Everything went as expected. The workers were prompt and professional. The work was done on two different days and involved two different estimates. When they had to postpone the job for the second day, they called to let us know and kept us informed as to when they would be there to do the work. They were careful with our plants and irrigation system and did a nice job of replacing the sod.
Description of Work: Drain Connection checked all of our downspouts and drains to the street. One drain was cracked, and they replaced it. It was 38 feet, and they drilled a new curb hole. They replaced sod and spread extra dirt. The price included the cost of a city permit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$780
Robert J. B.
08/2007
5.0
drain cleaning
+ -1 more
John arrived timely and was very personable and professional. He worked quickly and efficiently. One drain was unable to be cleared and he presented several alternative options to improve water flow.
Description of Work: Eight of ten underground downspout drains were removed of debris.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$344
Amy L.
07/2007
5.0
plumbing
+ -1 more
This is a great company to do business with and I've recommended them to several people.
Description of Work: They snaked out the drains, which I do regularly. They also replaced a kitchen faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
TRINA W.
07/2007
5.0
plumbing
+ -1 more
They did a good job on the actual work. The work was scheduled pretty quickly, the men who did the work were very courteous and they made a good effort to keep the mud and dripping sewage out of the house. They laid down plastic and removed their shoes inside. There was a bit of dirty water that dripped from the old pipes as they were carried out of the house in plastic bags, though. They even kept the top layer of dirt with Hostas in it, so it could be replaced when the job was finished! Overall, I was quite pleased. I'm sure that they made a pretty tidy profit on this job, but since no one else wanted to do the work (see above) I was glad to pay them for it, and I think it was a fair price.
Description of Work: Andrew came to give us an estimate on repairing the main septic drain line that leaves our house and goes to the septic tank. The old metal pipe in the house had started to leak from years of corrosion. A small part of the pipe was excavated outside of the house. A hole around the pipe was created in the cinderblock basement wall. The metal pipe was replaced with PVC. The wall was patched, and the dirt and flowers outside of the house were replaced. The Drain Connection was one of VERY FEW companies who would actually come to look at our problem. Most companies got VERY SCARED when I said we had a septic tank, even though the issue that needed to be repaired had nothing to do with the septic tank itself. Of the four people that I actually succeeded in having come to the house to give us an estimate, only two actually came through with an estimate. Of the two estimates we received, the Drain Connection was $1000.00 less than the other estimate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$795
LILIA F.
07/2007
5.0
drain pipe
+ -1 more
I decided to have someone else help me dig up the line and check it for damage. I did have to replace the line but decided to have someone else do it. Andy was very professional and courteous and his price was quite reasonable. I would have liked for him to give me a couple more options (such as cleaning the line first) before replacing the whole line. Given that it was old clay drain pipe, it did need to be replaced because a tree trunk has dislodged the line and gotten so much dirt in the lines and some of the pipe was broken. In any case, Andy seemed to offer a very good estimate.
Description of Work: I called Drain Connection to get an estimate for a drain pipe that was not working right (there was water coming into my basement and I determined it was an underground problem). Andy came out that same morning and gave me a very reasonable estimate; $695.00 for replacing the whole line with SDR35 PVC pipe (about 85 feet). My only concern after he left was whether or not I actually needed the entire line replaced or if it just needed cleaning.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JERRY J.
07/2007
5.0
concrete repair, basement waterproofing
+ 0 more
When calling the company I spoke with Dave and scheduled an appointment for an estimate. He was on time and gave a reasonable estimate for the work. I had previously dry walled the back wall where the work needed to be done and he thought that after I removed approximately three feet of drywall from the floor up and across the thirty foot span that they could get their equipment in to do the job. However, there was not enough room and they had to cut out the bottom studs from the wall which they then braced and were able to complete the job. They hauled out all the torn out concrete and would have completed the job in one day, but they came back the following morning to re-attach and brace the studs they had previously cut. There was no additional charge for the extra work. I have used this company in the past and have always been satisfied with their work.
Description of Work: Basement Waterproofing. They broke out approximately thirty feet of concrete along part of the back wall where water had previously came into the basement. They re-drilled the weep holes and installed thirty feet of tile refilled the hole with gravel replaced the concrete and installed a floating floor. The new concrete is poured approximately 1/8 inch from the wall in case there is water leakage it will go down that opening and not out on the floor. They also dry-locked two outside walls in the crawl space and installed a battery back up sump pump, which I had purchased. They also provided a ten year guarantee and I have had no problem with water since the new system has been installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Jason C.
07/2007
5.0
drain cleaning
+ -1 more
We had a backup in our laundry machine, when the drain clogged. We called Drain Connection to diagnose and fix problem with drain. They came out the next day and snaked the drain. Fixed the problem and made sure the laundry machine, drained correctly. Took less than 30 minutes, start to finish.
Description of Work: Snaked backed up drain in basement and fixed leaky drain in the kitchen, as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
CARRIE G.
07/2007
5.0
plumbing
+ -1 more
John came by to give us an estimate and possibly perform work on our back spigot. He was honest and advised that what we were proposing he do may not work out as we planned. He was prompt, professional and had a sense of humor to boot. He spent at least 1/2 an hour inspecting and assessing the possibilities and of course offered to do the work on the spot. But with his honesty, we decided against the project for the time being. Best of all, he did not charge us for his time or expertise. We nearly look forward to our next plumbing issue so that we can actually give them some business.
Description of Work: Only an estimate was given.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
AMY B.
05/2007
5.0
drain pipe
+ -1 more
These guys are great! They called two days ahead to let me know the schedule. They arrived on time. The two men who did the work were friendly and personable and answered my questions with patience. The work was completed efficiently and on time. In addition, though they dug through a large bed of pachysandra that we thought we might lose and two areas of lawn, both areas with a little watering are soon going to look as though the digging had never occurred! They took great care to replace the turf and pachysandra. One drain also had to run under our front paver walk. The paver's were replaced perfectly! I would highly recommend this company!
Description of Work: Installation of exterior Drain Pipe that had been crushed by the roots of a large tree and installation of an additional drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
STEVE W.
04/2007
5.0
drain pipe
+ -1 more
John arrived on time for the inspection and estimate. He told me what he thought the problem was and how it could be remedied. He went over in detail what they would do. The actual job took less than half a day and when I came home; it was almost impossible to tell they had ever been there. There was minimal disturbance of our lawn. We've had a couple of heavy downpours since the drain was installed and everything seems to work fine.
Description of Work: They installed approximately 126 feet of underground pipe from three downspouts on our house to the curb.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Drain Pipe Installation,
Plumbing,
Drain Cleaning,
Wells and Pumps,
Gutter Cleaning,
Sewer Cleaning,
Water Heaters,
Gutters,
Basement Waterproofing,
Heating and Air Conditioning,
Excavating,
Natural Gas Lines
FAQ
Drain Connection is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Drain Connection accepts the following forms of payment: Check