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Drain Connection

Drain Pipe Installation, Plumbing, Drain Cleaning,

About us

3 employees. No subs. Cost is determined by the job. No travel charges. No service fees. License #: 33308.

Business highlights

33 years of trusted experience

Services we offer

Complete plumbing services, sewer & drain cleaning, sump pumps, underground downspout repair & replacement & plumbing repair.

Services we don't offer

Gutter guards, gutter installation, gutter repair, gutter cleaning, haul & grade.

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Reviews

4.9669 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
4%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 151-175 of 669 reviews

ROBERT G.
05/2011
5.0
drain pipe
  + -1 more
They arrived on schedule, were knowledgeable, proposed work that complied with all codes, and gave an estimate on the spot. In future, if I need work, I will use them. The price was probably reasonable for the work proposed. The reason I didn't this time is their schedule was quite crowded and I needed the work done sooner than proposed.
Description of Work: I called for an estimate to replace a lawn drain from the house to the curb.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JAMES B.
05/2011
5.0
drain pipe
  + -1 more
Excellent work. Drain Connection was very reasonable in price relative to other companies I looked at. They also were careful to replace all the sod where the new storm drain was installed. The work was done promptly and very efficiently.
Description of Work: Drain Connection replaced two underground storm drains from our house to the street (approximately 70 feet each).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

TOM C.
04/2011
5.0
drain pipe
  + -1 more
Drain Connection replaced a section of underground downspout drain that had been crushed in some previous construction work, causing significant overflows at a connection next to the building. They used a heavier material to prevent future problems. They tunneled under a sidewalk so that it did not have to be cut and repaired. They trenched through a lawn area and then did a good job filling it after the work. They replaced more line than originally promised without raising the price. They called in advance of the work to reschedule due to bad weather, and showed up promptly on the reschedule date. The work was done carefully and seems to have solved the problem.
Description of Work: I hired Drain Connection to replace about 50 feet of an underground downspout drain line for my church.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

TOM C.
04/2011
5.0
plumbing
  + -1 more
Drain Connection removed a faulty and unnecessary temperature-limiting valve adjacent to the water heater which was preventing hot water from reaching the kitchen. They replaced copper piping to bypass the valve and to eliminate a couple of potentially bad fittings. They did a neat job and cleaned up afterward. The problem seems to be solved.
Description of Work: I hired Drain Connection to do some copper piping for my church.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

MICHAEL M.
04/2011
5.0
drain pipe
  + -1 more
They first tried to snake/roto-route the drain but the old pipe had deteriorated too much. They put in a temporary work around. The owner came out and gave us an estimate to replace the drain and we accepted it. They were very professional and friendly. The work was done quickly and they did a great job of cleaning up.
Description of Work: Installed new drainage pipe for downspouts and sump pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

JERRY J.
04/2011
5.0
drain pipe
  + -1 more
I called the Drain Connection and spoke to the owner Andrew Kiefner, regarding a blockage in the underground drainage system from the sump pump to the street. He said they could come out the same day. A short time latter, Tommy, came out and attempted to open the blockage in the drain pipe and was unable to get past a certain area. Andrew Kiefner also came out and it was necessary to dig in a very saturated area in the yard in the same location that their equipment could not get past. It was determined that a piece of underground Sch 40 pipe had broken at both ends. They replaced the pipe and then were able to rod out the entire line for any other potential problems. They replaced the dirt they had dug up and leveled the area off as it was before. There have been no problems since.
Description of Work: I had noticed that when my sump pump started that water was being pushed up from the gutter down spouts which are connected to the underground drainage system to the street. Indicating that the underground drainage pipe to the street was blocked. Drain Connection came out the same day I called and attempted to rod out the underground pipe. However, their equipment could not get thru the blockage. The technican, Tommy, walked to the area it was blocked and observed that the ground was saturated at that location. This resulted in digging up the area, locating the drainage pipe, which had broken at both ends. A large root was under the pipe which is believed to have broken the pipe. A 7 foot section of pipe was replaced and the underground pipe was then rodded "snaked" out. There have been no problems since.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

John K.
04/2011
5.0
plumbing, drain cleaning
  + 0 more
On every occasion, these guys showed up promptly, were professional and efficient, thoroughly cleaned up and most importantly fixed the problem.
Description of Work: Stopped a leak that was caused by a cracked old pipe above ceiling. Cleaned out downspout drains and basement drain. Installed vanity faucet set and fixed leak behind vanity.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Pamela J G.
04/2011
5.0
plumbing, drain cleaning
  + 0 more
We've used Andy and his team at The Drain Connection for several years. We've always found them to be reliable, prompt, professional and reasonably priced. When our basement showed signs of water, we learned there was a crack in the pipe. We called them to check the drainage and snake the lines. While here, they determined the sump pump wasn't working. Thank heavens to the team at the Drain connection or we would have most certainly had a basement flood.
Description of Work: We called them to snake lines. They also replaced the sump pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Christie H.
04/2011
5.0
plumbing
  + -1 more
The work went very well. They are a good company.
Description of Work: I used the services of Drain Connection for plumbing services. I last used them two days ago for fixing underground drainage problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Morgan L.
04/2011
5.0
drain pipe
  + -1 more
The work was done very well. Even though there is very little drop from our house to the street, the installers were able to bring the pipe out of the house below ground level and put enough pitch on the line that the water drains without the sump pump pushing it beyond the house. The crew also repaired a hole in a separate drain line for a downspout. This additional repair had not been included in the estimate for the sump line, but it was performed at no cost.
Description of Work: Installed a new drain line for sump pump. The job required tunnelling under two concrete sideways, cutting our asphalt driveway digging a trench from our house to the curb, and drilling a drain hole in the curb.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,295

Darlene S.
03/2011
5.0
heating & air conditioning/hvac
  + -1 more
They did a very good job. They came out real quick and the same day. I called them in the morning and they were here in the afternoon. I'm really happy with them. They were very professional and helpful.
Description of Work: We used Drain Connection to fix our sump pump just last week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

MAUREEN & JAMES L.
03/2011
5.0
wells
  + -1 more
They came early in the day and at the time they promised. They gave me a fair price and were very reasonable to work with.
Description of Work: They repaired a valve on the discharge pipe to a sump pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Erin S.
03/2011
5.0
plumbing
  + -1 more
I have used their services on two separate occasions; they are very professional, courteous and reasonably priced. They came on short notice one particular time, and were able to complete the job so I could get to work on time. Great job.
Description of Work: Replaced a few sewer caps, changed a piece of rotted piping and fixed a water leak on my water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Gary V.
03/2011
5.0
drain pipe
  + -1 more
Both Andy and Tom were extremely helpful. Andy promptly called us back during the evening, and Tom came out first thing in the morning. Tom was very helpful in explaining what was going on and why. We would definitely use them again.
Description of Work: Fixed a cracked pipe leading out from the sump pump... and noticed a sound coming from the gutter and then snaked from the street back to the gutter cleaning a bunch of stuff out which helped our gutters and sump drain better. Even recommended a simple cheap fix for something else that we can do later.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Allan R.
03/2011
5.0
plumbing, drain cleaning
  + 0 more
This company responded the same day as the trouble call. I have used them before to replace outside drain lines and would recommend them for any of this type of work. Again they exceeded my expectations and didn't try to sell me something I didn't need. Very well done.
Description of Work: Our two year old sump pump would not shut off. Andrew cleaned out the loose gravel in the bottom of the pit which was keeping the float switch from shutting the pump off. The original installer of the pump (another company) had not done this. Andrew also resealed the pit cover adding new fasteners and caulking. He cleaned everything up. This was done on a Saturday (company normally doesn't work on Saturday) and at no extra charge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

SHIRLEY D.
02/2011
5.0
drain cleaning
  + -1 more
Andrew and his helper are great people. I was told that they had a backlog of work but they managed to get to me on the day I called for help. I was concerned that my basement would flood because it has in the past but they got to the house and installed new pipe from the sump pump to the outside piping so that I should not have a problem with the pipe coming loose from the sump pump again. I would recommend them to anyone needing plumbing work done and intend to have them come back to do some additional work for me.
Description of Work: In April, 2010, my sump pump died. I called and Drain Connection worked me in that day. It was raining and the basement was taking on water. They brought a sump pump to the house and installed. it. The young man that came to the house was extremely pleasant and explained the work and got the job done. Today, I heard water running and checked the sump pump. The old pipe had come loose from the sump pump and water was spraying around the hole and the floor. I called the company and talked to Andrew. He was backed up with jobs but said he would work me in as soon as they could. I called him back a second time to ask if the sump pump would burn up if if kept running. He was in the middle of a job but patiently told me "yes it would" and I could unplug it. He came later, checked the problem and said that they would take care of me. He said that the old flexible pipe should be replaced and I said OK. Because the young man did not do this on the earlier visit, Andrew did not charge me a service call fee. I just paid for material and labor. I was surprised and very pleased with the price and with the work. Andrew and his helper cleaned everything up when they were done and put my basement back together. They were just great and extremely professional in spite of the extra work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

CATHY L.
01/2011
5.0
drain cleaning
  + -1 more
Everything they did was really good. He went above and beyond. He was exceptional. I will most definitely use him again. His price, responsiveness and honesty were all above and beyond.
Description of Work: I used Drain Connection to clean out drain lines.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gabriel C.
12/2010
5.0
heating & air conditioning/hvac
  + -1 more
They seemed to do a good job but I need to call them because something moved and I haven't had a chance to call them.
Description of Work: I used Drain Connection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Gail S.
11/2010
5.0
wells
  + -1 more
Great! Called and got a same day appointment. Fixed the sump pump and toilet within an hour. Hourly rate reasonable and parts were all available on his truck. Very pleasant worker and he cleaned up after himself.
Description of Work: Sump pump was squirting water all over the baseball. Technician came and replaced a cracked joint and piping. Also fixed toilet with continuous running water.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Douglas K.
11/2010
5.0
drain pipe
  + -1 more
Great. the guys installed 2 drains and it started to rain before they were finished. It didn't slow them down any. They finished and replaced the turf and cleaned everything up, in the rain.
Description of Work: Trenched and replaced drain pipe with a much higher quality piping. The cheap junk builders use isn't even worth digging in to the ground for.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,250

JACKIE A.
11/2010
5.0
drain cleaning
  + -1 more
We were under a tight schedule to get this kitchen remodel done and they came the next day and got the work done. I have used this company frequently in the past and would recommend them.
Description of Work: Installed new water supply lines to kitchen sink when remodeling a kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

KEVIN & JENNY M.
10/2010
5.0
drain pipe
  + -1 more
They were prompt about coming out for an estimate. They provided a detailed estimate with several options ( I chose to have only one side of my house fixed this year, I will have the other side repaired next year). The estimate was competitive, not the highest, not the lowest and Andy answered my questions. They arrived to do the work at the appointment time, and did a good job. I would use them again, and I would recommend them to others.
Description of Work: The Drain Connection replaced the exterior drain piping from my downspouts and sump pump to the curb on one side of my home.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Ralph D.
10/2010
5.0
drain pipe
  + -1 more
Andy agreed to meet me early before work to give me the estimate. He explained what he planned to do, including suggesting that I replace old connectors, and answered my questions. Seemed professional and knowledgeable. He was backed up with business so scheduled it for three weeks later, which was later reduced to two,and they were actually able to come two days earlier than that. Finished in 1/2 a day and replaced sod. The bill came a week later - same as estimate. A very good experience.
Description of Work: I needed to replace drain tiles leading from house to curb. I knew the old one was broken and clogged. Andy suggested replacing whole line, connecting to two downspouts and sump pump, and could easily run it under the sidewalk and cut a new drain opening through the curb.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$975

ANDREW H.
10/2010
5.0
plumbing, drain cleaning
  + 0 more
We have used their services in the past too. We are still very happy with their service. We have had all our plumbing work done by them ever since we discovered them. The money that we spend depends on what we need them for. They are really responsive. If there is a complicated problem, then they will stay until it?s fixed. There are 4 plumbers. They are very clean and they are good communicators as well. They are good at sorting out what?s going on and explaining in a way that a layman will understand.
Description of Work: We use the services of Drain Connection for our plumbing problems since they are our plumbers. Our last interaction with them was to fix a blockage in the kitchen about 3 weeks ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

RON & CAROL L.
09/2010
2.0
drain pipe
  + -1 more
Poorly. Scheduled, postponed, postponed again, then failed to return phone calls, more of same, then in Sept I called to advise services no longer desired.
Description of Work: determined & estimated 3 alternatives to drain project. This plumber had performed drain cleaning previously at my home and his services were very satisfactory.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0

Yes, I recommend this pro

Response from Drain Connection
I had worked up a quote for customer 3 options left msg on cell phone with no responce for 3 weeks. Then customer called left msg with girl in office that no one had ever called. When I spoke to customer he had the price o the three options. (I thought we didn,t call) Customer picked an option and was advised 2 to 3 weeks for work to be done. Called customer and left msg on cell phone of sch date. We then went to the city for permits and they advised us of problems with the permit and what we wanted to do. Called costomer again left msg on cell phone and no responce for aprox 3 weeks. He left msg with girl in office for me to call. Within in 24 hrs I returned call again had to leave msg on cell phone advising of problem with permits and wanted to know how he wanted to proceed. No responce for another 2 weeks. His gruff msg left with the girl in office was if he did not have a responce within 24hrs he did not want to have the work done. I desided not to return call due to the lenght of time he takes to get back with us. Not intrested.

Contact information

PO Box 14163, Columbus, OH 43214


Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Drain Pipe Installation,
Plumbing,
Drain Cleaning,
Wells and Pumps,
Gutter Cleaning,
Sewer Cleaning,
Water Heaters,
Gutters,
Basement Waterproofing,
Heating and Air Conditioning,
Excavating,
Natural Gas Lines

FAQ

Drain Connection is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Drain Connection accepts the following forms of payment: Check
Yes, Drain Connection offers free project estimates.
No, Drain Connection does not offer eco-friendly accreditations.
No, Drain Connection does not offer a senior discount.
No, Drain Connection does not offer emergency services.
No, Drain Connection does not offer warranties.
Drain Connection offers the following services: Complete plumbing services, sewer & drain cleaning, sump pumps, underground downspout repair & replacement & plumbing repair.
Gutter guards, gutter installation, gutter repair, gutter cleaning, haul & grade.

Contact information

PO Box 14163, Columbus, OH 43214


Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed