Deibles Hardwood Floors Inc

They banged up the other woodwork. They were very messy. I've had them back three times to fix things and I've given up now. They left holes where they put nails in. There are shiny spots on the floor. It looks like a very unprofessional job.

THEY MADE OUR EXISTING OAK FLOORS LOOK GORGEOUS. THE STAIR TREADS WERE NOT PERFECT, BUT STILL GOOD. DOWNSTAIRS THE ENGINEERED WOOD LOOKS GREAT. THEY DID MAKE US WAIT A WEEK, HALF WAY THROUGH, FOR MORE WOOD. THE TAPE THEY APPLIED TO THE FLOOR LEFT STICKY RESIDUE WHICH WE ARE STILL CLEANING UP.

WOOD INSTALLERS DID A GOOD JOB WITH ATTENTION TO DETAIL. HOWEVER, FINISHERS OVERALL DID A LOUSY JOB. THEY CONTINUALLY ADMITTED THEIR MISTAKES TIME AFTER TIME AFTER EACH APPLICATION, AND CONTINUED TO SEND NEW CREWS OUT TO "FIX IT." AFTER ONE COMPLETE SAND/REFINISH DUE TO A POOR WOOD SANDING JOB AND 2 MORE PARTIAL SAND/REFINISH FAILURES DUE TO POOR POLY APPLICATION OVER A PERIOD OF THREE WEEKS, THE FINISH IN SEVERAL AREAS STILL LOOKED ABSOLUTELY TERRIBLE. THEY USED A TOTAL OF 3 FINISHING CREWS AND APPLIED A TOTAL OF 8 COATS OF POLY WITHOUT GETTING IT RIGHT. EACH CREW LISTENED TO OUR CONCERNS AND ASSURED US THEY UNDERSTOOD AND WOULD CORRECT THE PROBLEM AREAS, BUT EACH TIME THEY ACHIEVED THE SAME LOUSY RESULTS. UNFORTUNATELY, WE RELIED ON DEIBLE'S NAME RECOGNITION AND OUR REMODELER'S RECOMMENDATION INSTEAD OF SEVERAL NEGATIVE EXPERIENCES THAT FRIENDS HAD TOLD US ABOUT. WE ARE STILL SEEKING A RESOLUTION, BUT DO NOT RECOMMEND THEM IN ANY CASE!

ON TIME EVERY DAY, WORKED HARD, VERY HELPFUL IN SHARING ADVICE, AND QUITE PERSONABLE, WHICH IS APPRECIATED FROM SOMEONE IN OUR HOME THAT OFTEN. WE WILL USE THEM FOR THE REST OF THE HOUSE AND WE ALSO LIKED THEIR EXCELLENT CLEAN UP.

THEY CUT REGISTERS TOO BIG AND HAD TO PATCH THEM, WHICH IS NOT AN EXACT MATCH. THE SHOE MOLDINGS ARE A MESS AND JUST DOES NOT LOOK GOOD. THE JOB WAS SUPPOSED TO TAKE ONE WEEK AND IT TOOK TWO MONTHS. I DID ALL OF THE CALLING AND THE REPAIRS. THEY HAVE TRIED TO MAKE THEY HAVE NOT DONE ANY JUSTICE FOR THE LOOK OF THE FLOORS. I HAVE FILLED A COMPLAINT WITH THE BETTER BUSINESS BUREAU IN JANUARY AND FIVE MONTHS LATER IT IS STILL NOT RESOLVED. THEIR WORK WAS JUST SHODDY AND THEY ARE JUST DIFFICULT TO DEAL WITH. CALLS WERE NOT RETURNED IN THIS TWO-MONTH PERIOD AND WE HAD TO DELAY MOVING OUR FURNITURE INTO THE HOUSE DUE TO THE FLOORS. THEY MADE NO EFFORT TO NEGOTIATE AND HAVE NOT OFFERED ANY TYPE OF RESOLUTION.

THERE WERE SPOTS IN THE FINISHING THAT WEREN'T SMOOTH AND THEY NEVER FIXED THEM.

I NEEDED TO HAVE EVERYTHING CO-ORDINATED WITH A KITCHEN REMODEL. I HAD CONTRACTED THIS TO BE DONE IN NOVEMBER AND CONTACTED THEM IN AUGUST TO GIVE THEM PLENTY OF TIME. THEY CALLED ME 2 DAYS BEFORE TO TELL ME THEY DIDN'T HAVE MY FLOORING. THEY WERE UNWILLING TO HELP ME AT ALL, I HAD TO GET ANOTHER WHOLESALER TO HELP ME FIND NEW FLOORING. THEY MADE AN ERROR IN PUTTING THE FLOORING IN CAUSING A PLUMBING PROBLEM. AFTER CONTACTING THEM THEY OFFERED TO PAY ME BACK FOR THE PLUMBER THAT I HAD TO BRING IN TO CORRECT THEIR MISTAKE WHICH THEY OFFERED TO PAY FOR. IT HAS BEEN ALMOST 2 MONTHS AND I HAVE NOT SEEN A CHECK. THEN TO ADD INSULT TO INJURY THEY BILL ;ME AN ADDITIONAL $577 BECAUSE THERE ESTIMATE WAS INCORRECT.

ESTIMATOR OVER-ESTIMATED COST, EXTENT, AND DURATION OF JOB WHICH WAS COMPLETED IN LESS TIME AND AT LESS COST.

PERFORMED FLAWLESS WORK. ARRIVED ON TIME. FINISHED JOB WITHIN SCHEDULED TIME PERIOD. THOROUGHLY CLEANED UP AFTER THEMSELVES. DID NOT CAUSE ANY DAMAGE TO WOODWORK OR WALLS. WOULD RECOMMEND HIGHLY.

THE ESTIMATOR GAVE US THE PRICE PER SQ FT BUT THEN THE WORKERS CAME WITH ABOUT 5 PEOPLE TO DO THE WORK OF MAYBE 2 TO 3 WORKERS (ONE OF THEM A FAMILY MEMBER). I WAS UPSET THAT THE FRIDAY BEFORE A FOREMAN DID NOT COME TO INSPECT THE SITE AND CHECK FOR HUMIDITY OF AREA ...BUT WHEN THEY DID COME ON MONDAY AS SCHEDULED THEY CHECKED THE HUMIDITY AND THEN SAID IT WAS TOO HIGH. I FELT THAT THEY OVER SCHEDULED THEMSELVES AND LOOKED FOR AN EXCUSE TO COME BACK ANOTHER DAY!!!!!

THE FLOOR IS GORGEOUS AND THEY LEFT VERY LITTLE DUST. I THOUGHT THEIR PRICE WAS FAIR. THE WORKERS WERE COURTEOUS. THEY CALLED TO SEE IF I WAS HAPPY, WHICH I AM!

DID NOT GIVE ATTENTION TO DETAIL. I CUT CONTRACT BY HALF WHEN I SAW HOW POOR WORK WAS . HE SAID IT WOULD TAKE 2 DAYS BUT IT TOOK 8 DAYS. WORKMEN WORKED ONLY 2 HRS IN A DAY AND EVEN THOUGH I POINTED OUT PROBLEMS, THEY STILL FINISHED OVER HAIR AND DUST ON FLOORS. THE STAIN WAS NOT WIPED WELL SO THE COLOR IS UNEVEN. STAIN SPLATTERED ON WALLS AND BASEBOARDS. THEY OFFERED TO CORRECT THINGS BUT I DECLINED THE OFFER.

THE CREW WAS DISRESPECTFUL OF MY HOME, SLOPPY AND DID A MEDIOCRE JOB OF REFINISHING THE FLOOR. THEY DAMAGED RECENTLY PAINTED WALLS DURING THE SANDING, SLOPPED THE POLYURETHANE FLOOR FINISH UP ONTO THE WALLS ABOVE THE LEVEL OF THE BASEBOARDS (WHICH HAD BEEN REMOVED) IN MORE THAN 10 PLACES AND TRAPPED A BUNCH OF JUNK IN THE FINISH SINCE THEY COULDN''T TAKE THE TIME TO PROPERLY CLEAN THE FLOOR BEFORE PUTTING DOWN THE FINISH. THEY DID DEDUCT $200 FROM THE BILL FOR THE WALL PROBLEMS BUT THAT DOESN''T MAKE UP FOR THE STRESS AND ADDITIONAL WORK THEY CREATED. NOT RECOMMENDED.

IT WASN''T EASY FOR OUR FAMILY BECAUSE WE COULDN''T USE THE KITCHEN. THE SANDING WAS THE HARD PART. THEY COVERED THE CABINETS AND DOORWAYS FOR THE SANDING DUST. IT TOOK A COUPLE OF WEEKS TO FINISH BECAUSE WE HAD TO WAIT IN BETWEEN COATS FOR THE FLOORS TO BE SEALED AND IT WAS A LARGE AREA. IT WAS WELL WORTH IT, OUR HOUSE LOOKS LIKE A NEW HOUSE. THE FLOORS ARE BEAUTIFUL.

THEY HAVE REDONE THE FLOOR 4 TIMES NOW. THEY CANNOT SEEM TO GET THINGS DONE THE RIGHT WAY. DALE TOOK US TO SMALL CLAIMS COURT - WE WERE WITHHOLDING FUNDS UNTIL THE JOB WAS COMPLETE.

THEY PULLED THE RUNNER OFF THE STAIRS AFTER I ASKED THEM NOT TO. THEY WERE TWO DAYS LATE FINISHING THE JOB. DIDNT DO WHAT THEY SAID THEY WOULD AND REALLY DROPPED THE BALL.

THEY DID A GREAT JOB WITH THE FLOORS, ALTHOUGH IT WASNT PERFECT, THEY DID AS GOOD OF A JOB AS THEY COULD HAVE, CONSIDERING THE FLOORS CONDITION IN THE FIRST PLACE. THEY DID LEAVE SOME OF THEIR TOOLS SITTING AROUND, AND THEY SPLASHED SOME POLYURETHANE ON THE WALL, BUT OVERALL VERY HAPPY WITH THEIR WORK.

PRICE IS A LITTLE HIGH, BUT WORTH IT. GOOD CLEAN-UP. EXCELENT WORK, MY FLOORS LOOK GREAT.

WORKERS WERE SLOPPY AND DIRTY IN APPEARANCE. ONE OF THE WORKERS TRIED TO PROMOTE HIS AFTER HRS HANDYMAN SERVICES TO ME. THE FLOORS WERE MEDIOCRE IN APPEARANCE. I WAS DISAPPOINTED

PUT IN WRONG FLOOR, GRAIN DIDNT MATCH. STEP WAS UNEVEN. THEY TOOK LONGER THAN THEY SAID. HAD TO CLEAN UP AFTER THEM. THEY LEFT THE HOUSE COMPLETELY WIDE OPEN.

TOOK UP CARPET, SANDED AND REFINISHED FLOOR. DONT BELIEVE THE SCHEDULE THEY GIVE YOU BEFORE THE WORK.

COMMUNICATION A BIG ISSUE.A NUMBER OF MISUNDERSTANDINGS IN REGARDS TO SERVICE THEY WERE TO DELIVER.HAD TO HAVE A NUMBER OF DISCUSSIONS TO GET THIS STRAIGHTENED OUT. INITIALLY WAS TOLD THAT THEY WOULD DO WORK ON SOLID GRAIN FILL FINISHING- THEY SAID IT WOULD MATCH REST OF FLOORS AND IT DID NOT. MANY COMPLAINTS LATER BEFORE THEY AGREED TO COME OUT AND PLACE A FOURTH COAT ON IT.AFTER THIS, MEMBER WAS SATISFIED WITH THIS. BUT WANTS IT KNOWN THAT IT WAS A STRUGGLE TO GET THIS RESOLVED. ALSO, COMPANY DIDNT GIVE THEM A SHEET DETAILING CHEMICALS USED IN THIS WOODWORK THAT CAN BE HAZARDOUS.

GAVE ESTIMATE. MEMBER PAID DEPOSIT AND COMPANY STARTED TO SAND THE FLOOR. THEN REALIZED THEY SHOULD HAVE NOT SANDED. THE WORK WAS STOPPED AND CO. IS NOT SAYING THEY CANNOT BRING FLOOR BACK TO ORIGINAL STATE AND MEMBER HAS TO REPLACE FLOOR. CO. REFUSES TO PAY EXPENSES. MEMBER IS NOT GOING TO SMALL CLAIMS COURT.

WORKED EXTRA HARD TO FIX A PROBLEM WE HAD WITH ANOTHER COMPANY GREAT WORK AND I WOULD USE THEM AGAIN

THEY WERE FRIENDLY AND A HARD WORKING CREW. THE WORK WAS BEAUTIFUL, THEY FINISHED VERY QUICKLY. THEIR PHONE STAFF WAS ALSO VERY FRIENDLY AND HELPFUL.