Deibles Hardwood Floors Inc

They did an OK job. They are expense, they are not fast and do not pay attention to details. They also have poor customer service.

Deible's Hardwood have been incredible to work with during our hardwood installation process. They are extremely communicative, they have the same people answering the phones when you call so they always know you when you call and never need to ask about your situation. Their customer service is incredible and they go above and beyond to ensure that you are happy with their work. I've worked with many people there and have had wonderful interactions with everyone from Leslie the scheduler, to Mike the owner, Tyler one of the installers, and everyone else that has been around. We love our hardwood and we will be using Deible's for all future sandings and touch ups.

Felitz and his team are craftsmen at hardwood floor refinish/repair. They went the extra mile to ensure that my floors are glassy smooth and are the color and finish that I want. I’m extremely happy with the result. I’ve owned three older homes and have had several floors refinished. This is the first time I’ve used Deibles and they are hands-down the best.

Could not have gone better. Installers were always on time, worked hard, and did a great job. They removed the carpet in one day, and then finished the installation in another two or three days. We could not be more pleased.

The new flooring needed to match some existing hardwood which was installed ~15 years ago. The materials matched beautifully, and the workmanship of fitting and joining the older and new areas was very impressive. The crew members, Ben and Ryan were very professional in both their work and personal conduct. I had hired Deibles twice before for projects at a previous home, and just signed an agreement for another project at the current house. I keep hiring them because they always do great work. I don't know what higher compliment I can give them but to keep hiring them. Over many years they have always delivered.

Very responsive. They have a very good reputation here. We have very old floors and one person said they "yes we can do it and here is what you can expect." When they guys came out, they said " we can't do these. They won't turn out the way we want them to turn out." They did it anyways and it still turned out. The put a lot more effort into it.

Lack of responsiveness = lack of professionalism. I would not recommend.

The work was well done, very professional. The workers were extremely knowledgeable about the work they performed. They were very pleasant and answered any questions we asked about the installation. We would hire them again if we needed more flooring put in.

This company was difficult to deal with from the get-go. They came recommended from neighbors who had used them to upgrade hardwood floors approximately 3 years ago. Clearly their service has slipped since that time. The issues were primarily with the woman who does the scheduling. She was rude, contradicted herself, ignored phone messages, and would often call days after she said she would. She was so rude during one conversation that I actually asked her if they wanted our business. Her tone was unbelievably hostile, and she was acting as if my questions and issues were putting her out. The gentleman who came to perform the estimate was punctual and behaved professionally. I tried to contact him to discuss our issues/questions, but kept getting routed to this scheduling woman, who was frankly not knowledgable and cranky. During my last conversation with her -- I had called to check on possibly scheduling the job, after she was several days late calling us, as she had promised to do -- she said she needed to check something on our estimate and would call me back in a few minutes. I, of course, did not hear back that day. She called FOUR days later, and mentioned that she hadn't had a chance to return my call from "yesterday." I informed her that we would take our business elsewhere. We found someone MUCH more responsive, professional, and actually a good deal more expensive, but we immediately felt he was a meticulous professional who would be on top of the process, and would provide exceptional quality and service.

They actually laced the new wood with the old wood which came out perfect. The only thing we were kind of bummed about was that we had left the house over Spring Break so that they could finish the project before we returned. They had to start late so when we returned they were actually not yet finished. Other than that they did a great job and everyone was super friendly. There were some things that were damaged along the way but they did actually come back and fix them for us.

A bit slow, but everything went very well. A suggestion for improvement is that they make more clear the instructions for staying off the floors--i.e. details such as when, how long, and are socks on feet OK.

Wonderful job. Would hire again. Made floors look like new and we have a 1929 built home with original hardwood. Also repaired a threshold.

Great. I was so glad that it was dustless. They were very clean.

I called and a person answered. We scheduled a time for the estimate. The estimater was more prepared and more thorough than his competition. Services to be rendered in August.

I had used their services in the past at our old house. They ended up doing the work three times. I admired that they had high standards but they sent inexperienced sub contractors who could not get the staining and coloring right. They seemed rushed in the finishing coat so it is a little sloppy. The work took longer than expected and I wasn't happy with the final coat but I appreciated them trying.

The final result was incredible! The floors look great and it's nearly impossible to tell where the old flooring stops and the new flooring begins. They were fast, reliable and always maintained great communication. They may have been a little more expensive but when you're working with a family run company that cares about your home, it is well worth the money. Highly recommended!

Everyone told me Dieble's was the best....and they were right. First of all Deible's installers are all full time employees. Nothing was contracted out. We purchased a 1920's house with the floors in terrible shape. The kitchen had outdated tile. Dieble's was able to match up the new wood in kitchen with the original flooring. The crew removed all interior doors and replaced when finished. Very little dust and the repairs (broken wood strips, holes, etc,) were done perfectly. New quarter round was painted and replaced after floors were finished. I highly recommend!!

Early on there were problems with the hardwood flooring product quality. Those issues were quickly aknowledged and the solution exceeded expecations. I can attest that the flooring and the work to install it is of the highest quality. The workforce consisted of seasoned professional craftsmen and women who fluently addressed every detail. Communication was easy and frequent. The finished floor is more attractive and solid than I could have imagined. The matching baseboards and the work that went into them is a detail that is a remarkable finish on a job well done.

Excellent! I can't remember exactly when I had the floors installed-It was a few years ago. They've held up beautifully!!!

Deible's was excellent! We purchased a new home with the hardwood floors in pretty bad shape due to pet scratches and 5 year wear and tear. The company was prompt in setting up an appointment, helped work with us on scheduling a short term timeline to refinish the floors and kept us informed every step of the way! I would HIGHLY recommend this company to anyone looking to refinish their hardwood floors. The cost is a bit of a premium, but totally worth the $ paid.

They were fantastic, I highly highly recommend them. We had other estimates from people who wanted to take out floor apart just for a few scratches. Mike was able to come and buff the scratches out, and the floor looks amazing!

Awesome overall experience. Melissa the scheduler was great and she listened to every single request and it was immediately communicated to the crew. Additionally, DO communicate with the crew on site and DO be comfortable with them.. If you have a single doubt, call Melissa and/or Mike and don't be shy -- trust me, they are in this for the long haul and customer service is what they do!!! I would use Deibles again I would use Tyler and Carlis I would NOT use Jack I would communicate often with the crew -- they are also just as customer responsive (Jack is obviously the exception). I'm so happy with what they did and I know you will be as well!. Melissa, Mike, Tyler and Carlos -- I WILL BE SENDING YOU SOME BUSINESS YOU CAN COUNT ON IT!!!!!

Good experience, worked with us to meet our schedule.

They were very professional when they came out for the estimate. They were not pushy at all. I had a couple of questions that I needed to follow up on and they were very responsible. They actually did the work when we were out of town and we had absolutely zero problems with that.

When we decided to replace our century old 3/8and quot; oak flooring on the first floor of our house, Deibels was the first name that popped up into my mind. We were prepared to spend about six-thousand dollars based on my knowledge on what hardwood floor cost, by the foot and installed, and that include extra money to level the floors which had become out of align. Diebel's was the first of three contractors we scheduled for bids. The estimator showed up on time was very nice. But he immediately decided that they could overlay a prefinished 3/8th inch oak floor over the old floor, but they couldn't guarantee to fix the unevenness of the floor because of the house's structure and design. When I asked how they could lay a new floor over a floor that was literally breaking down from age and use (tongue and groove collapse, cupping, etc) he said wouldn't be a problem. When I pointed out that he would be running an overfloor in the same direction of as the old bad floor, he said that no - they would run the new floor in the direction of the floor joists. This is when the alarm sirens went off in my head and the estimate was over for me. Having a background with historical architecture, and the grandson of a master carpenter, I know just enough to understand how a house works, and what doesn't work well for a house. In our old house, the joists go one direction, the subfloor at a diagonal/bias and the oak floor goes perpendicual to the joists - these three directional elements form a stable platflorm to live on. Installing a new floor over top a rotting oak floor is bad. But installing a hard wood floor in the direction of the joists is heresy - leads to premature wear, cupping and other bad things. I don't doubt that this company does good work, but my experience led me to believe that 1) they were approaching the job on how they could do it cheaply (for them) and quickly instead of taking the time and correctly doing it; 2)the esimators insistence on overflooring in the worng direction concerned me. In speaking with other I have stories in which they did an outstanding job, and two situtations the turned into and quot;situationsand quot; for client who were less than pleased. In the end, we did not choose Diebel's because of these concerns, and thus my overall rating of a and quot;Dand quot;.