Custom Air Conditioning & Heating

Install went well.

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FULL EXPLANATION OF WHAT WAS NEEDED AND HOW THE EQUIPMENT WORKS AND WHAT IS THE BEST ENERGY EFFICIENCIES FOR MY HOME. THE PRICE WAS MUCH BETTER THAN I HAD CALCULATED AND I SIGNED THE PROPOSAL ON THE SPOT TO DO THE WORK. INSTALLATION DATE WAS SET AND INSTALLERS WERE AT MY HOME RIGHT ON TIME. WORK WAS COMPLETED IN A TIMELY MANNER INSTALLERS EXPLAINED ALL PIECES OF MY UNIT AND THERMOSTAT. I WAS EXTREMELY PLEASE WITH THE WORK AND HAVE REFERRED THEM TO A CO-WORKER THE SAME DAY.

ADAM AND ANDY ARRIVED AS PROMISED. THEY WORKED VERY EFFICIENTLY AND SHOWED CONCERN ABOUT NOT INTERUPTING OUR DAILY ROUTINES. THEY APPRECIATED THE PREPARATIONS WE HAD DONE BEFORE THEIR ARRIVAL. THEY CLEANED UP AFTER THEM AND MOVED SOME FURNITURE BACK WITHOUT BEING ASKED. ABOUT ONE HOUR AFTER THEY LEFT, WE EXPERIENCED SOME UNUSUAL SMELL COMING FORM THE DUCTS. I CALLED THEIR SERVICE DEPARTMENT AND KEVIN CONTACTED ADAM AND ANDY EMMIDIATELY. THEY RETURNED PROMPTLY AND CHECKED THINGS OUT. EVERYTHING TURNED OUT OK. WE DETERMINED THAT SOME PARTICLES THAT HAD FALLEN ON THE HEATING COIL AND HAD BURNED OFF. A JOB WELL DONE!

WE DID A LOT OF RESEARCH ON HVAC SYSTEMS PRIOR TO CONTACTING POTENTIAL DEALERS AND FELT THAT TRANE WAS THE BEST OVERALL FIT FOR US. CUSTOM AIR, A TRANE RECOMMENDED DEALER, WAS WONDERFUL TO WORK WITH! THEY SIZED THE NEW HVAC SYSTEM TO MEET OUR REQUIREMENTS AND HELPED US DECIDE THE FEATURE/FUNCTIONS THAT WOULD SATISFY OUR NEEDS. THEY DID NOT ATTEMPT TO OVERSELL AND WE FELT THEY WERE VERY HONEST IN HELPING US MAKE THE RIGHT CHOICES. WE ALSO HAD OUR DUCTS CLEANED FOR THE FIRST TIME SINCE THE HOUSE WAS BUILT IN 1957. OUR ONLY REGRET WAS THAT WE DID NOT TAKE PICTURES OF THE BEFORE AND AFTER. WE EXPECTED THE DUCTS TO BE CLEAN; HOWEVER, WE WERE AMAZED JUST HOW CLEAN THEY WERE WHEN FINISHED. CUSTOM AIR EXCEEDED OUR HIGH EXPECTATIONS IN EVERY PHASE OF THE PROJECT. AS RECOMMENDED BY CONSUMER REPORTS, WE SIGNED AN ANNUAL MAINTENANCE AGREEMENT WITH CA TO ENSURE OUR SYSTEM IS OPERATING AT PEAK EFFICIENCY. WE HAVE AND WILL CONTINUE TO RECOMMENDED CUSTOM AIR WITHOUT RESERVATION.

WE REQUESTED ESTIMATES FROM THREE COMPANIES. THIS COMPANY PROMPTLY PROVIDED AN ESTIMATE THAT WAS NOT OVERPRICED WHILE ONE OF THE OTHER COMPANIES DID NOT FOLLOW THROUGH WITH AN ESTIMATE AND THE THIRD WAS HIGHLY PRICED. THE REPRESENTATIVE SEEMED TRULY APPRECIATIVE OF EARNING OUR BUSINESS. WE WERE CONTACTED AS PROMISED FOR SOMEONE TO MAKE A VISIT TO OBTAIN MEASUREMENTS. THIS PERSON ARRIVED AS PLANNED. THE CREW ARRIVED ON THE DAY OF INSTALLATION AND COMPLETED THE JOB IN A TIMELY MANNER.

WE HAVE HAD CUSTOM AIR AS OUR A/C & HEATING SERVICE SINCE WE MOVED INTO OUR HOUSE ALMOST 4 YEARS AGO. THESE GUYS CONTINUE TO IMPRESS ME WITH THEIR KNOWLEDGE AND PROFESSIONALISM. THEIR ENTIRE STAFF, FROM RECEPTIONIST TO SERVICE PERSON, IS VERY PROFESSIONAL. THEY HAD NO PROBLEM WITH SCHEDULING SERVICE AROUND MY SCHEDULE AND EVEN CALLED A HALF HOUR BEFORE THE TECHNICIAN SHOWED UP. THE TECHNICIAN, ANDY, WAS VERY PROFESSIONAL, NICE AND KNOWLEDGEABLE ABOUT THE PRODUCT HE WAS SERVICING. ANDY INFORMED ME ABOUT A FURNACE PART THAT DOESN'T NEED TO BE REPLACED IMMEDIATELY BUT MAY GO BAD IN THE FUTURE. NOT EVEN AN HOUR AFTER HE LEFT MY HOUSE, SOMEONE FROM CUSTOM AIR CALLED ME WITH AN ESTIMATE FOR THE PARTS AND LABOR. THIS IS DEFINITELY A GREAT COMPANY WHO KEEPS THE CLIENT'S BEST INTEREST IN MIND!

ALL CUSTOM AIR SERVICE MEMBER HAVE BEEN COURTEOUS AND EXPLAINED WHAT WAS NEEDED AND WHY. THEY ANSWERED ALL MY QUESTIONS IN DETAIL. A REFRESHING EXPERIENCE COMPARED TO OTHER COMPANIES SERVICE PERSONNEL.

THEY HAD WORKED ON OUR HEAT PUMPS BEFORE AND WE HAVE ALWAYS BEEN PLEASED WITH THEM.

THEY WERE VERY NICE FROM BEGINNING TO END. THEY WERE ON TIME, QUICK AND CLEANED EVERYTHING UP NICELY. THEY HAD TOLD US ORIGINALLY IT WOULD BE THREE WEEKS, BUT WERE ABLE TO DO IT IN FOUR DAYS BECAUSE THEY HAD A CANCELLATION. I WOULD RECOMMEND THEM OVER AND OVER AGAIN.

THEY SENT SOMEONE TO THE HOUSE WITHIN ONE HOUR ON A FRIDAY. COULDN'T ASK FOR BETTER PROMPTNESS OF SERVICE.

WE HAVE A 4,000 SQUARE FOOT HOME AND THE 2 TECHNICIANS (ADAM & RICK) WORKED MOST OF THE DAY AND DID A THOROUGH JOB. THEY WERE VERY COOPERATIVE IN ANSWERING ALL MY QUESTIONS ABOUT EACH PHASE OF THE JOB.

AFTER CONTACTING 6 COMPANIES TO OBTAIN ESTIMATES (2 OF WHICH NEVER EVEN RETURNED MY CALLS AND A 3RD FINALLY CALLED ME BACK AFTER OUR NEW A/C UNIT WAS ALREADY INSTALLED), I WAS VERY PLEASED WITH THE PRICE AND EQUIPMENT IKE METSKER QUOTED. WHAT I LIKED THE MOST ABOUT CUSTOM AIR WAS THEIR ABILITY TO THOROUGHLY ANSWER ALL MY QUESTIONS WITHOUT TALKING NEGATIVELY OR TRASHING THEIR COMPETITION IN AN EFFORT TO GET MY BUSINESS.

THEY ARE VERY CUSTOMER SERVICE ORIENTED, VERY KIND AND RESPONDED QUICKLY.

THEY CAME OUT FOR THREE DAYS AND GOT EVERYTHING DONE VERY QUICKLY AND PROFESSIONALLY. IT WAS EXCELLENT WORK.

CALLED CUSTOM AIR ON SATURDAY AND WEEKEND PERSON KNEW EXACTLY WHAT THE PROBLEM WAS. HE SUGGESTED WE WAIT UNTIL MONDAY TO AVOID THE LARGE WEEKEND WORK FEE. THEY CHARGE WHAT THEY CALL 1/2 HOUR FOR THEM TO DRIVE TO LOCATION. NOT SURE IF OTHER COMPANIES INCLUDE THAT IN THE TOTAL TIME OR NOT. ALSO CHARGED FOR THE TIME IT TOOK FOR THEM TO GO GET THE PART UP NEAR THE AIRPORT.

COMPARED TO OTHER COMPANIES THEY WERE PROMPT AND THEIR PRICE WAS VERY REASONABLE. I WOULD USE THEM AGAIN.

THEY WERE WONDERFUL. THEIR SALESMAN IKE METZGER WAS REALLY GOOD. THEY NOTIFIED ME WHEN THEY COULDNT MAKE THE FIRST APPOINTMENT. THEY WERE VERY RESPONSIVE AND RECEPTIVE TO MY OPINIONS AND REQUESTS. VERY PERSONABLE, AND GAVE ME A LOT OF CONFIDENCE IN THEIR SERVICE. THE ACTUAL INSTALLERS WERE VERY KIND AND NICE AND RESPECTFUL.

THE SALESMAN CAME OUT THE VERY DAY I CALLED TO GIVE AN ESTIMATE. HE ALSO ARANGED FOR A CREW TO INSTALL MY NEW A/C ON A SATURDAY WITH NO EXTRA CHARGE. HE KNEW WE HAD BEEN WITHOUT A/C FOR SEVERAL HOT DAYS.

THEY INSTALLED A FILTER SYSTEM IN OUR HOME 22 YEARS AGO, AND WEVE BEEN VERY HAPPY WITH IT. WE HAVE ALSO USED THEM TO SERVICE OUR FURNACE AND A/C SYSTEM; HAVE REPLACED EACH OF THEM AND BEEN HAPPY WITH SERVICE.

I WAS SATISFIED WITH THE SYSTEM INSTALLED, AND HAPPY WITH THE SALESMAN WITH WHOM I WORKED. I WAS DISSATISFIED WITH THE FACT THAT THEY LEFT ME WITH SOME MESS TO CLEAN UP, PARTICULARLY A WET AND MUDDY FLOOR AND STAIRS. IN ADDITION, I HAD TO REQUEST THAT THEY CHANGE THE THERMOSTAT FROM THE ONE THEY INSTALLED TO THE ONE I PAID FOR AND CONTRACTED FOR. FINALLY, WHEN THEY REMOVED THE OLD SYSTEM, THEY DID NOT COMPLETELY REPAIR THE HOLES AND MARKS FROM THE OLD SYSTEM, OR REMOVE THE OLD WIRES. THOSE WIRES ARE STICKING OUT OF THE SIDE OF MY STUCCO-SIDED HOUSE. THE HOLES WERE FILLED WITH ANOTHER GUM-LIKE BONDING MATERIAL, RATHER THAN STUCCO, WHICH IS WHAT I BELIEVE SHOULD HAVE BEEN USED. OTHERWISE, THEY WERE COURTEOUS, AND I WOULD USE THEM AGAIN. I WILL PROBABLY REPAIR THE STUCCO, AND REMOVE THE OLD WIRES MYSELF, RATHER THAN REQUEST THAT THEY CORRECT THESE ISSUES. I CONTRACTED FOR DUCT CLEANING, WHICH HAS NOT YET BEEN PERFORMED, BUT IS SCHEDULED.

SALES REP VERY KNOWLEDGEABLE, HELPED US MAKE INFORMED DECISIONS (ONE RECOMMENDATION HE MADE -- TURNED OUT TO BE RIGHT -- SAVED US QUITE A BIT OF MONEY). HE HELPED US SPEC WHAT WE NEEDED TO DO RE: ELECTRICAL UPGRADE BEFORE INSTALLATION COULD TAKE PLACE. WOULD USE THE COMPANY AGAIN; WISH THEY HAD A MAINTENANCE PROGRAM.

MY FURNACE WOULDNT WORK. THEY FOUND THE PROBLEM, FIXED IT, AND REPAIRED IT FOR WINTER.

WE WERE PROMISED A 10-2 WINDOW BUT THE MAN DID NOT GET THERE UNTIL AFTER 3. HE WAS VERY NICE BUT TOLD US WE JUST HAD A DIRTY FILTER. HE CLEANED THE FILTER AND ALSO HOSED DOWN THE OUTSIDE UNIT. THAT NIGHT THE SAME THING BEGAN TO HAPPEN AGAIN W/ THE A/C. WE CALLED THE NEXT DAY. THEY SENT SOMEONE OUT WITHIN ABOUT AN HOUR - A DIFFERENT SERVICE MAN. HE FOUND A SMALL LEAK IN THE FREON HOSE BUT SAID IT WASN'T SIGNIFICANT AND ALSO CAPPED OFF THE FREON W/ 2 QRTS. HE SAID BECAUSE OF THE AGE OF OUR FURNACE HE WOULDN'T SINK A WHOLE LOT OF MONEY IN IT AND THAT THE THINGS HE DID SHOULD HOLD UP FOR AT LEAST A COUPLE OF YEARS. HE DID NOT CHARGE US FOR ANOTHER SERVICE CALL, JUST FOR THE FREON HE REPLACED. $50 FOR THE 1ST CALL AND $36 FOR THE 2ND CALL. WE'VE HAD NO PROBLEMS SINCE THEN. I WASN'T PLEASED THAT WE HAD TO HAVE SOMEONE COME OUT A SECOND TIME, BUT THEY WERE VERY QUICK TO ACT AND DID NOT TRY TO CHARGE US FOR TWO SERVICE CALLS.

THEY DID A GREAT JOB AND CLEANED UP AS THOUGH THEY WERE NEVER HERE.