Crawford Mechanical Services Inc

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The did a good job.

They did a great job!

THEY ARE REASONABLY PRICED, AND DID WHAT THEY SAID THEY WOULD. I WOULD USE THEM AGAIN.

WE MADE THE PURCHASE AT HOME DEPOT ON SATURDAY AND GOT A CALL AT 10:30 MONDAY MORNING TO SCHEDULE INSTALL. INSTALLER SAID HE COULD BE OUT BETWEEN 1:30 AND 3:30 THAT DAY (WE DIDN'T HAVE A RUSH ON THE JOB OR ANYTHING). THE INSTALLER ARRIVED AT ABOUT 1:45, REMOVED OLD WATER HEATER AND INSTALLED THE 50-GALLON UNIT WITHOUT A HITCH. THE COPPER PIPE WAS REROUTED, THE LEAKY VALVE FIXED, AND THE INSTALLER TOLD ME HOW TO KEEP THE VALVE IN PROPER WORKING ORDER. THE WHOLE THING TOOK LESS THAN AN HOUR AND WAS COMPLETELY PAINLESS. TO TOP IT OFF, WE HAD NEW CARPETING INSTALLED IN OUR JUST FINISHED BASEMENT EARLIER THAT DAY, AND THERE WASN'T A MARK ON ANYTHING, EVEN THOUGH THE GUY WRESTLED THE OLD WATER HEATER OUT AND THE NEW ONE IN. HE ALSO POINTED OUT, AS DID ANOTHER PLUMBER PREVIOUSLY, THAT OUR OLD UNIT WAS DEFECTIVE AND SHOULD HAVE BEEN REPLACED UNDER A RECALL 10 YEARS AGO.

RODNEY DID A VERY EXCELLENT JOB IN INSTALLING THE NEW WATER HEATER. HE WAS VERY GOOD AT WHAT HE WAS DOING. GREAT CARE IN MAKING SURE THE INSTALLATION WAS COMPLETED IN A PROFESSIONAL MANNER.

THIS WAS A VERY EASY JOB FOR THEM, AND THE HOUSE WAS VACANT SO SCHEDULING WAS ALSO EASY. BUT IT WAS COMPLETED QUICKLY AND AT A REASONABLE PRICE.

DON WAS VERY HONEST WITH ME ABOUT WHAT HE THOUGHT THE HOME WARRANTY WOULD AND WOULD NOT COVER, AND WHAT MY OPTIONS WERE WITH THE SITUATION. I WILL PROBABLY HAVE THEM COME BACK AFTER THE FLOOR IS REPAIRED.

VERY HAPPY WITH THE SERVICE PERFORMANCE OF THIS COMPANY. WAS REFERRED BY HOME DEPOT FOR INSTALLATION OF BOSCH TANKLESS WATER-HEATER. THEY HAVE EXTENSIVE EXPERIENCE WITH TANKLESS WATER-HEATERS AND DID AN EXCELLENT JOB IN ALL ASPECTS.

THE PLUMBER HAD TO RETURN TWICE: 1ST, BECAUSE THE LEAKING UNDER THE KITCHEN WAS NOT COMPLETELY STOPPED; 2ND, BECAUSE THE SERVICE REP BROKE THE PLASTIC BUTTON ON THE KOHLER FAUCET THAT SHOWS RED FOR HOT WATER AND BLUE FOR COLD WATER. THE REPLACEMENT BUTTON APPEARS NOT TO FIT JUST RIGHT--IT APPEARS TO BE ROUND AND IT SHOULD BE OVAL--AND THE RED AND BLUE COLORS ARE ON THE WRONG SIDES--RED IS ON THE COLD WATER SIDE AND BLUE IS ON THE HOT WATER SIDE. MAYBE THE SERVICE REP NEEDS EYEGLASSES? IN ANY CASE, WE DECIDED NOT TO HAVE THE PLUMBER RETURN BECAUSE THE LEAKING HAS STOPPED. HOPEFULLY, THAT LITTLE BUTTON (OR FAUCET ACCESS PLUG) WILL NOT BE AN ISSUE WHEN WE DECIDE TO SELL THE HOUSE.

SHOWED UP RIGHT ON TIME AND CLEANED UP AFTER THEMSELVES. I NEED SOME MORE WORK DONE, AND I'M GOING TO CALL THEM.

GENERALLY, WE WEREN'T VERY HAPPY BECAUSE WE HAD THEM OUT TO CHECK FOR A LEAK IN OUR HOT WATER HEATER AND THEY SAID THAT IT NEEDED TO BE REPLACED. BUT AFTER THEY REPLACED IT, THEY BASICALLY SAID THAT THEY WEREN'T SURE IF THAT WAS WHAT THE PROBLEM WAS. SO NOW THERE IS STILL A PROBLEM, AND WE PAID OUT $491 FOR SOMETHING THAT MAY NOT HAVE BEEN BROKEN. IN ADDITION, THEY DID NOT TAKE THEIR SHOES OFF WHEN THEY WALKED ON OUR WHITE BERBER CARPET, SO THEY TRACKED IN A MESS ON OUR CARPET.

THEY DID AN EXCELLENT JOB AND VERY FRIENDLY