COMO MOWER SERVICE & SALES

I like that they pick it up themselves.

They provide a pick-up and delivery service, which really helps me. My mower always runs fine in the spring when I take it to them.

They were pretty good. They came and picked it up and did everything they said they were going to do. They were polite doing it. They did a good job and it was reasonably priced. They were very responsive. They run a good business.

Very helpful service. They helped me get the mower out of the truck, gave an estimate of when the repairman would be able to service the mower and contacted me quickly with the details.

They’re always very friendly and they arrive when they’re supposed to. They pick up my mower to do the spring tune-up. They pick it up and when they say they’re bringing it back, they’re there. I think their price is very fair, very reasonable.

They explained everything that needed to be done to repair my lawn mower. They answered all of my questions.

I understand that Como Mower has been in business a long time, and they are the closest folks who do this type of repair/tune up work, but this experience is best explained as being surreal. There was a real disconnect between their reputation and our previous experiences with lawn mowers and this visit. We brought the snowblower in (it is an older Toro model that had been my mother's, and it works - its just older) and the man behind the desk acted as if we had brought in something distasteful into the store. He made us feel like we were wasting his time. He made up excuses as to how long it would take, and how didn't know if it would get cold enough to address the choke settings, but admitted that they had a number of them in the backroom awaiting a colder morning to make the adjustment. Our overall feeling was that he didn't want to take it on (even though he admitted that he wasn't the one doing the repairs), but he wrote up the order and said they would call. When they did call the man on the phone said that it was running fine but that the repairs for a cracked paddle and a replacement for a missing guard piece, on the bottom would bring the repair to $110. I told him it was still cheaper than a new one, to go ahead with it. "Are you sure?" Yes, quite. "You want to spend the money on this." YES! When we went to pick it up they were happy to take our money, but again, they treated us like they were be glad to be rid of us. If they didn't want to service it, they should have said so. We didn't make any unreasonable demands other than we'd like it back by December 1st (six weeks in the future) and I thought that was pretty easy going. I used to swear by them, but after this I can't say that I look forward to do business with them, but consider them more of a necessary evil of sorts, and I don't take pleasure in saying that.

COMO MOWER SERVICE & SALES Good people, do good job on mowers and yard equipment Reasonably prices.

I had to wait a few days on a part to be delivered. Once it was in, the work was completed promptly.

Overall, my experience with them has been great. It is kind of a mom-and-pop mower repair place. The last time around, I spent $29 between a couple of chains and a bottle of oil. They are a great service. I can ask them if I can come over and pick things up in a couple of hours, and they will oblige and have them ready. They are really good, and their responsiveness is very high. They are very attentive, personable and always available. I like to support small business people because I am a small business guy myself. I would rate them highly and would use them again in the future.

When a woman needs to have an electronic item, they are willing to give instructions. They gave me instructions before sending me off with the product. The store is small and has been there for a while. They took the time with me and explained things. They did a good job in looking after my lawn blower.

They did an great job.This is the second year I have used them.

Starting in mid December called the company once a week requesting mower pick up and winter tune up. After about the fifth time on 2/2 the company picked up the mower. In the company's defense it was not like we had to worry about cutting grass with three feet of snow on the ground. It was annoying that they could not give me a firm pick-up date. The company returned the mower on 2/12. On 3/20/2010 I checked the mower. The company had removed but failed to replace the battery. The battery for this mower is $100, and I am not comfortable working on the mower myself. Contacted company on 3/22. Waiting for answer.

They did a nice, fast job. They found another small issue (a switch) that needed to be replaced. They called to confirm it was OK to fix that before proceeding with the repair.

The preliminary diganosis was that it was fixable. I then got a call a day or two later from them, letting me know the engine damage was more significant then they originally thought. The cost ended up not being worth the work, so I decided to not go through with it. They were helpful, and I would go back if I was ever needing another lawn mower repaired.

They've always been there. They offer a service in the winter where they'll come and pick it up, repair it and then deliver it in the spring. They usually have it for about 1 to 2 weeks. We've also purchased several mowers from them and we'll continue to go them in the future.

We would call them again. They were straightforward.

I had a mower sitting in my shed for 3 years. In the midst of spring, high grass season, I needed to get it going again. Other places had a huge backlog of work - weeks. One place I called over the phone (from Angie's list) was back logged, but he recommended Como highly. I called Como. They asked a lot of specific questions about my situation, and gave me an estimate of what it might cost depending upon what they saw when they actually put it on the bench. They also said they had about a 1 week turn around time right now. That amazed me! I drove my mower over that day (a Friday). The next Thursday, they called me back to say it was finished, and only $115. It was only 6 calendar days. I picked it up, and it's running better than before it went into the shed 3 years ago. Thank you Como!

My lawn mower wouldn't start, so I took it in. Someone took it back, and about 5 minutes he came out with it and said he had checked it out. Everything was totally fine. He took it back out front and showed me that it would start after about 6-8 primes. Oops. He also loaded it back in my car for me.

Their service was excellent. Everything they have ever done for me has worked. The snowblower started up the first time it was tried, just like new, after they fixed it. Their price was a little high.

They told us after seeing the generator, that they are not an authorized dealer to work on our generator motor. We were told that we have a Generac generator with a Generac motor, and not a Briggs and Stratton motor They said they don't work on Generac brand motors. They were very helpful, and told us where to take it for repair.

They were very good. I would definitely go back to them. Anytime somebody says "hey don't put your money into this" I believe that is very honest. I think their price was very reasonable.

I thought it was great because I think they did great work and I think they are honest. They were reasonably priced, professional, personable and friendly.

It was nice that they have individual gaskets instead of sets - the one gasket cost less than the set and it made it cheaper overall for me.

Nice folks. Very friendly. The mower works perfectly now and I got it back a couple of days before they said they would have it done. Very good experience.