Columbus Door Sales LLC

RON ARRIVED ON TIME, WAS VERY PROFESSIONAL, AND EXPLAINED THE WORK THAT NEEDED TO BE DONE. HE HAD TO RETURN THE NEXT DAY WITH TRACK FOR THE DOOR. HE MADE ME THE FIRST STOP TO MAKE IT MORE CONVENIENT FOR ME. VERY PLEASED WITH THE WORK DONE.

THEY SPECIAL ORDERED THESE HUGE SPRING AND REPLACED THEM.

WALT WAS VERY FLEXIBLE TO WORK WITH. THE INSTALL TECH WAS VERY POLITE AND REASONABLE. THE ONLY ISSUE WAS A SCHEDULED INSTALLATION THEY FORGET TO APPROVE WITH MY TIME (I WAS OUT OF TOWN) SO A RESCHEDULE WAS NECESSARY. WALT SALSBURY WAS THE MAN RESPONSIBLE FOR BUILDING THE DOOR, AND A DIFFERENT PERSON AS THE INSTALLATION TECH. I KNOW THERE ARE POSITIVE AND NEGATIVE REPORTS OF GRAF IN THE LIST -- BUT OUR EXPERIENCE WAS EXCELLENT WITH THEM. THEY WERE NOT ALWAYS VERY RESPONSIVE TAKING A COUPLE OF CALLS FOR RETURN CALLS ON STATUS SOMETIMES, BUT I CAN BE IMPATIENT IF I DON'T KNOW WHAT'S GOING ON. THE DOORS LOOK GREAT -- THIS WAS FOR NEW CONSTRUCTION. THE BUILT TO SPEC, INSTALLED THEM, ADJUSTED THE SPRINGS, AND INSTALLED THE DOOR OPENERS. OTHER THAN SOME CROOKED DOOR OPENER BUTTONS, THE JOB IS VERY GOOD. THIS IS A TOUGH JOB WITH THE DISTRICT COMMISSION.

CALLS WERE RETURNED SLOWLY, AND SALESMAN DID NOT SHOW OR CALL TO CANCEL.

WE THOUGHT WE WOULD HAVE TO REPLACE THE DOOR, BUT THEY SUGGESTED TRYING WEATHER STRIPPING FIRST. I APPRECIATED THEIR OFFERING A MORE COST EFFECTIVE ALTERNATIVE. WE HAVE NOTICED AN IMPROVEMENT IN THE AIR TEMPERATURE IN THE HOUSE.

RON, THE TECH, EVEN AFTER THE BILL WAS PAID, DID A LITTLE MORE TOUCH-UP WORK AND GAVE ME SOME ADVICE.

IT WAS A VERY GOOD EXPERIENCE. WE CALLED IN THE EVENING AND THEY CALLED BACK EARLY THE NEXT MORNING. THEY WERE ON TIME (EARLY) AND EVERYTHING WENT VERY WELL.

THE SERVICE TECH WAS VERY NICE, BUT THE OPENER INSTALLED BY THEM IS OF VERY POOR QUALITY. THIS WAS A RELATIVELY NEW OPENER. I WOULD HIRE THE COMPANY AGAIN ONLY FOR REPAIR WORK, NOT FOR NEW INSTALLATION.

MY CARS WERE STUCK IN MY GARAGE AND THEY TOLD ME THEY COULDN'T COME FOR 2 DAYS. MY OTHER OPTION WAS TO WAIT UNTIL AFTER 5 AND TO CALL FOR EMERGENCY SERVICE WHICH OF COURSE COSTS EXTRA.

I HAD A GREAT EXPERIENCE WITH THIS COMPANY! I ALSO ASKED THEM FOR A NEW GARAGE DOOR OPENER AND THEY NOT ONLY HAD ONE ON THEM, BUT GAVE ME A SECOND ONE (THE CLASP WAS MISSING) FOR FREE! I HAD TO RATE THE PRICE AS FAIR. THE ONLY PROBLEM WITH MY GARAGE WAS A SCREW WAS LOSE AND ALTHOUGH THEY DISCOVERED THE PROBLEM QUICKLY, I STILL HAD TO PAY $75.00 TO TIGHTEN A SCREW. THE MEN WERE FRIENDLY AND I WAS HAPPY I WAS ABLE TO GET A NEW GARAGE DOOR OPENER, BUT THE RATE WAS A BIT HIGH FOR WHAT WAS NEEDED.

I CALLED AND SET UP APPOINTMENT AND THEY SHOWED UP TWO DAYS LATER FOR THE ASSIGNED APPOINTMENT (10/17/2003). THEY WERE ON TIME, AND REALLY TAUGHT ME ABOUT THE EQUIPMENT. THE GARAGE OPENER WAS $35 (THROUGH MANUFACTURER IT WAS $45-AND I COULDN'T GET THROUGH ON THE PHONE). THE SERVICE CALL WAS $75 (TOLD TO ME AHEAD OF TIME). THEY WERE COURTEOUS AND KIND. I WOULD RECOMMEND THEM TO ANYONE AND EVERYONE.

THIS COMPANY WAS WILLING TO REPAIR OUR OLD GARAGE DOOR. WE FELT A NEW ONE WAS THE WAY TO GO SINCE OUR DOOR WAS 15 YEARS OLD.

VERY HELPFUL IN RESOLVING A PROBLEM.

I WAS ABLE TO PURCHASE THE PART FROM GRAFF & SONS AND IT WAS EASY TO FIX MYSELF AND SAVED ME THE $75 HOUSE CALL. THEY HAD THE HINGE I NEEDED AND SOLD IT TO ME WITHOUT ANY HASSLE. THEY EVEN EXPLAINED THE DIFFERENCE IN THE SIZE OF THE HINGES ON A GARAGE DOOR.

EXCELLENT! RAPID RESPONSE EVEN ON A SUNDAY.

BYRUM HART WAS THE SALES PERSON WHO HANDLED OUR ACCOUNT. IT TOOK HIM A TOTAL OF 3 WEEKS TO TELL US THEY DON'T HAVE ANY PANELS IN STOCK AND COULD NOT FIX OUR GARAGE DOOR. HE DID SUGGEST FINDING A CARPENTER AS ANOTHER OPTION.

THEY WERE VERY PROMPT AND DID A REAL NICE JOB. VERY HELPFUL AND I WOULD RECOMMEND THEM HIGHLY.

$40.00 PART, 15 MINUTES OF TIME AND $75.00 LABOR, A LITTLE STEEP, I THOUGHT BUT AT LEAST THEY CAME WHEN THEY SAID THEY WOULD. WATCH WHEN THEY DO IT, AND YOU CAN DO IT YOURSELF NEXT TIME AND SAVE $75.00!

I HAVE USED THEM FOR 10 YEARS. THE INSTALLERS WERE GREAT. THE PEOPLE YOU TALK TO ON THE PHONE WERE GREAT TOO. THE SALESMAN WAS BRUM HART. I HAVE A DIFFERENT KIND OF DOOR AND THE INSTALLERS HAD TO GET OTHER PARTS. THE SALESMAN DID NOT TALK WITH ME ABOUT THE DOOR AND DIDN'T SEEM TO CARE. I WOULD NOT DEAL WITH THAT SALESMAN AGAIN.

DON''T TRY TO OPERATE THE DOOR ELECTRICALLY UNTIL THE REPAIRMEN IS ON SITE. YOU MAY CAUSE DAMAGE TO THE DOOR OPERATOR.

SAM TOOK THE TIME TO ANSWER THE QUESTIONS I HAD REGARDING HOW OFTEN TO DO MAINTENANCE AND WHAT TO USE WHICH I APPRECIATED. I CHOSE THEM BECAUSE THEY WERE THE ONLY PEOPLE IN TOWN TO SERVICE THE GARAGE DOOR BRAND I HAD. THEY CAME ON TIME AND WORKED EFFICIENTLY.

CHECK THE LIST. SANFORD AND SON? DID IT NEXT DAY FOR $75 LESS.

THEY WERE VERY POLITE AND GAVE ADVISE AS TO WHAT TO WATCH FOR IN THE FUTURE.

THEIR SHOWROOM WAS AN EXCELLENT WAY TO DECIDE WHICH PRODUCT TO PURCHASE. THEIR SALESMAN WAS THOROUGH IN EXPLANATION, VERY COURTEOUS. THEIR INSTALLER WAS PROMPT, EFFICIENT AND DID THE INSTALLATION IN A TIMELY MANNER. VERY PLEASED.

SALESMAN WAS POOR ABOUT RESPONSIVENESS