Columbus Door Sales LLC

THEY CAME AND DELIVERED A QUOTE PROMPTLY, BUT ANOTHER COMPANY CAME IN AT $250 LESS, SO I CHOSE THEM. THIS COMPANY WAS VERY PROFESSIONAL.

THEY HAVE A VERY BROAD PRODUCT LINE WITH SOME SPECIALIZED, HIGH-QUALITY DOORS. KNOWLEDGEABLE SALES STAFF.

CALLED RIGHT BACK AND ARRANGED A TIME TO LEAVE BROCHURE FOR ME TO PICK OUT THE TYPE OF DOOR I WANTED. HE WAS VERY INFORMATIVE, NOT PUSHY AND EFFICIENT. THE WORK WAS DONE IN A DAY 1/2 DUE TO INSTALLING IT IN AN OLD BARN. IT WORKS SMOOTHLY AND LOOKS GREAT! THE PRICE WAS COMPARABLE TO OTHERS IN TOWN, BUT I LIKED THEIR RECEPTIONIST AND HOW SHE HANDLED THE CALL AND ANSWERED MY QUESTIONS.

DAVE DID A REALLY GOOD JOB. FRIENDLY PERSON AND HAD THE SPRINGS REPLACED PROMPTLY.

THEY CAME WITHIN 4 HOURS OF MY INITIAL CALL. THE ONLY THING THAT WAS A LITTLE ANNOYING WAS THAT THEIR MINIMUM CHARGE WAS $90.00, NOT THE $80.00 LISTED ON THEIR ANGIE'S LIST FRONT PAGE.

QUICK PHONE DIAGNOSIS AT NO COST. NOW THAT'S SERVICE!

WE HAD USED THIS COMPANY BEFORE FOR OUR FIRST DOOR OPENER ON OUR 3-DOOR GARAGE, AND CALLED THEM FOR AN OPENER ON THE SECOND DOOR. I WAS NOT HAPPY WITH BYRON'S SERVICE, BUT ONCE I COMPLAINED ABOUT THE LACK OF ACTIVITY AND SERVICE, I GOT MR. MATHENY AND WE HAD A DOOR OPENER INSTALLED WITHIN A WEEK. THE INSTALLER WAS EXCELLENT AND KNEW WHAT HE WAS DOING. I WILL DEAL WITH MR. MATHENY AGAIN BUT NOT BYRON.

MY GARAGE DOOR CABLE SNAPPED EARLY ONE MORNING, NOT ALLOWING ME TO CLOSE THE DOOR. GRAF & SONS RESPONDED QUICKLY AND WAS AT MY HOUSE BY 12 NOON ON THE SAME DAY AS THE CALL. THEIR WORK WAS COMPLETED IN ABOUT AN HOUR. THE SERVICEMAN ENSURED ME THAT THE GARAGE DOOR WAS IN PROPER WORKING CONDITION.

THE WORK FROM GRAF & SONS IS ALWAYS ACCEPTABLE.

I HAD INITIALLY CALLED TO SEE HOW MUCH IT WOULD COST TO REPAIR MY GARAGE DOOR. WHEN THE SERVICE PERSON CAME TO LOOK AT IT, HE WAS IRRITATED BECAUSE HE HAD DIFFICULTY FINDING MY HOUSE. AFTER AWHILE, HE BECAME FRIENDLIER AND SUGGESTED I MIGHT WANT TO GET A NEW DOOR, AS MINE WAS VERY OLD AND THERE WOULDN'T BE REPLACEMENT PARTS AVAILABLE FOR IT. HE SAID TO WAIT UNTIL THEY CALLED FROM THE OFFICE AND TO TALK TO THEM ABOUT IT. I DID THIS, BUT THE SERVICE PERSON SEEMED UPSET ABOUT IT AND CHARGED ME FOR THE VISIT. THE SALESMAN WHO CAME TO TALK TO ME WAS VERY PLEASANT AND EASY TO WORK WITH. I ORDERED A NEW DOOR. AGAIN WHEN THE SERVICE PEOPLE CAME TO INSTALL IT, THEY SEEMED IRRITATED BECAUSE THEY HAD TROUBLE FINDING MY HOUSE. THE WORK WAS DONE WELL AND I AM HAPPY WITH THE DOOR. I THINK THERE ARE SOME COMMUNICATION PROBLEMS IN THE COMPANY THAT NEED TO BE ADDRESSED.

I ENDED UP CALLING ANOTHER COMPANY WHO CHARGED FAR LESS THAN $100 JUST TO COME OUT TO THE HOUSE.

THE PERSON SCHEDULING THE APPOINTMENT WAS VERY POLITE. WE GOT AN APPOINTMENT THE NEXT DAY. THE PERSON THEY SENT WAS POLITE AND EFFICIENT. HE EVEN CHECKED WITH THE OFFICE TO SEE IF OUR PROBLEM WAS STILL UNDER WARRANTY.

THE TECHNICIAN WAS ON TIME AND VERY POLITE. THE SAME MAN HAS COME OUT EVERY TIME TO FIX THE PROBLEM. AFTER HE LEFT THIS LAST TIME, I HAD TO CALL HIM BACK TO FIND OUT WHY THE LIGHT WASN'T WORKING. TURNS OUT IT WAS JUST THE BULB, BUT HE WAS NICE ABOUT IT. THE BULB MUST HAVE BLOWN WHEN THE DOOR BROKE AND THE NEW BULB I PUT IN WAS BAD. HIS BULB WORKED. HE DIDN'T CHARGE ME FOR EITHER VISIT SINCE HE HAD FIXED THE DOOR OPENER TWICE BEFORE.

I THOUGHT MY GARAGE DOOR WAS BROKEN, BUT IT TURNS OUT THERE WAS SOMETHING BLOCKING THE TRANSMISSION PAD. I WAS DISAPPOINTED THAT I HAD TO PAY THE FULL PRICE, BUT AT LEAST THE SERVICE TECH LUBRICATED THE PIECES AND EDUCATED ME ABOUT OUR SYSTEM.

DID A WONDERFUL JOB, HE WAS VERY PLEASANT AND A VERY NICE PERSON.

WHEN THE WINDOWS WERE NOT CORRECT, I CONTACTED JACK GRAF RATHER THAN THE SALESMAN BECAUSE WE WERE A LITTLE UPSET! JACK TOOK CONTROL AND NEVER DROPPED THE BALL ONCE GOING TO WHATEVER LENGTH WAS NECESSARY TO GET THE CORRECT GLASS IN THE WINDOWS ASAP AND OFFERED A DISCOUNT ON AN ALREADY GREAT DOOR PRICE AS COMPENSATION FOR OUR HASSLE. ALTHOUGH THE WINDOW GLASS BEING WRONG FROM THE BEGINNING WAS A FACTORY ERROR AND THEN THE LOCAL GLASS COMPANY CUT THE WRONG SIZE, JACK DEMANDS CUSTOMER SATISFACTION AND IT SHOWS IN HOW HE HANDLED THIS CUSTOMER!

I CALL AROUND AND GOT A LOWER PRICE FROM SOMEONE ELSE, CALLED BACK TO GRAF & SONS AND THEY MATCHED THE PRICE.

THE EXPERIENCE WAS TOTALLY POSITIVE WITH NO PROBLEMS AT ALL.

I GIVE THEM STRAIGHT A'S. THEY DID A VERY GOOD JOB.

ON TIME. FRIENDLY. EFFICIENT. OUR GARAGE DOOR IS LIKE NEW! USED THE COUPON IN THE BOOK. THANKS, ANGIE'S!

COMPANY SHOWED UP WHEN SCHEDULED. WORKMAN WAS PROFESSIONAL AND EXPERIENCED. ACCEPTED ANGIE'S LIST COUPON, CHARGES WERE FAIR FOR AMOUNT OF WORK DONE. POINTED OUT POTENTIAL PROBLEMS WITH OLD DOOR OPENER. SUGGESTED I LOOK INTO NEW MOTORS SOON.

DID WHAT THEY SAID THEY WOULD, WERE ON TIME AND DID A GOOD JOB.

TECHNICIAN KNEW EXACTLY WHAT THE PROBLEM WAS. HE TOOK CARE OF IT IN A TIMELY MANNER AND WAS EASY TO WORK WITH.

I CALLED AND WAS PLACED ON HOLD IMMEDIATELY, I HAD LITTLE TIME TO WAIT, SO I DISCONNECTED. I CALLED BACK TO EXPLAIN I COULD ONLY HOLD BRIEFLY. THE RECEPTIONIST WAS CURT, AND AGAIN PLACED ME ON HOLD LONGER THAN MY SCHEDULE ALLOWED. I'VE CALLED ANOTHER PROVIDER, AND WILL NOT CALL THIS ONE AGAIN.

SCHEDULING WAS WEIRD. SCHEDULER SHOULD HAVE ASKED US TO LOOK AT THE GIANT SPRING. IF WE HAD, WE WOULD HAVE SAVED A COUPLE OF DAYS, BECAUSE SCHEDULER URGED US TO ORDER A NEW OPENER (WHICH DIDN'T IN THE END NEED TO BE REPLACED). WE CALLED TWO WEEKS IN ADVANCE. THE SCHEDULER SAID, "THAT'S WONDERFUL. I LOVE YOU". THEN, ON THE FRIDAY BEFORE OUR MONDAY APPOINTMENT, WE RECEIVED TWO CALLS THAT SUGGESTED THAT WE NEEDED TO CONFIRM AND THREATENED TO CANCEL THE APPOINTMENT. WE WERE OUT OF TOWN AND DIDN'T GET THE MESSAGES. WE WORRIED THAT THEY WERE GOING TO CANCEL THE APPOINTMENT. AFTER ALL THE WORK WAS COMPLETE, THE SCHEDULER CALLED TO SCHEDULE ANOTHER APPOINTMENT TO (UNNECESSARILY) REPLACE THE OPENER. THEY HAVE A LACK OF COMMUNICATION AT THE SCHEDULER LEVEL.