Classic Air

ON ONE OCCASION, THE TECH CAME OUT WITH THE WRONG PART AND CAME BACK A SECOND TIME BUT DID NOT CHARGE US FOR THE EXTRA VISIT.

QUOTE WAS GOOD. SALES REP WAS PERSONABLE, RESPECTABLE, ON TIME. I HAVE NOT YET ASKED THEM TO DO THE WORK, BUT I LIKELY WILL.

THE SERVICEMAN TERRY WAS ON TIME, AND POLITE. HE EXPLAINED, IN NON-TECHNICAL TERMS WHAT THE PROBLEM WAS, AND WHAT NEEDED TO BE DONE TO FIX THE PROBLEM. HE DID A LITTLE EXTRA BY OFFERING TO CLEAN THE AC UNIT WITH A HOSE. ALSO EXPLAINED WHAT TO WATCH FOR, AND HOW TO MAINTAIN THE AC UNIT.

THE INSTALLERS WERE PROFESSIONAL AND ANSWERED ALL OF MY QUESTIONS, AS DID THE SALESMAN. THE PROBLEM WAS DIAGNOSED THE DAY I CALLED AND THE SALESMAN CAME OUT THAT SAME AFTERNOON, AFTER I DECIDED TO REPLACE THE FURNACE. INSTALLATION OCCURRED WITHIN TWO DAYS. CLASSIC AIR, INC. HAS BEEN MY HEATING AND COOLING PROVIDER SINCE I MOVED INTO MY HOUSE 13 YEARS AGO. I HAVE ALWAYS BEEN PLEASED WITH THEIR PROMPT ATTENTION, SUPERIOR CUSTOMER SERVICE AND REASONABLE PRICES.

THEY WERE PROMPT, THOUGH IT TOOK THEM A LITTLE LONG TO GET THE PARTS. WE WORKED WITH JEREMY, AND HE WAS POLITE AND INFORMED. THEY ARE GOOD AT GIVING ANTICIPATORY GUIDANCE ON YOUR HEATING AND COOLING SYSTEM.

PRICE IS FOR A YEARLY SERVICE CONTRACT. I HAVE A SERVICE CONTRACT WITH THEM AND WILL CONTINUE TO USE THEM. I FEEL THEY ARE HONEST.

MIKE IGO WAS RESPONSIVE. HE PROVIDED VARIOUS OPTIONS IN TYPES OF UNITS TO ASSIST IN UNDERSTANDING HIS PRODUCTS & HELP UNDERSTAND DIFFERENCES IN THE WAY THEY OPERATE, PURCHASE COST & IMPLICATIONS IN OPERATING COSTS. THE INSTALLERS WERE PROMPT, PROFESSIONAL & TOOK CARE TO PROTECT FLOORING IN REMOVAL & INSTALLATION OF THE FURNACE. COSMETIC PROBLEM WITH THE THERMOSTAT WAS QUICKLY ADDRESSED.

FIX ONLY TOOK 10 MINUTES. ASKED THEM TO LOOK AT FURNACE ON THE OTHER SIDE OF DUPLEX FOR SAME PROBLEM. IT WOULD HAVE BEEN ANOTHER $60 DIAGNOSTIC CHARGE. FIRST REPAIR COMPANY THAT WOULD CHARGE AN EXTRA FEE TO GO TO THE OTHER SIDE.

MIKE, THE SERVICE TECHNICIAN WAS COURTEOUS AND EXPLAINED THE PROBLEM, OFFERING TO REPLACE THE MOTOR, THOUGH RECOMMENDING REPLACEMENT OF THE FURNACE. THE FURNACE WAS INSTALLED WITHIN 2 DAYS OF THE SERVICE CALL/ORDER PLACEMENT. THE MEN WHO INSTALLED THE FURNACE WORKED QUICKLY, COMPLETING THE WORK WITHIN 3 HOURS.

WE ARE VERY HAPPY WITH THE SERVICE! WE CALLED AT 8:00AM ON JAN. 21ST AND THE TECHNICIAN WAS AT OUR HOUSE BY 10:00AM. BY 11:00AM, OUR FURNACE WAS WORKING AGAIN. WE WERE DELIGHTED!

THEY WERE ON TIME EVEN IN A SNOW STORM AND WORKED EFFICIENTLY.

THE COMPANY IS VERY PROFESSIONAL. I'D DEFINITELY HIRE THEM AGAIN.

THEY WERE ON TIME, I CALLED THEM AND THEY CALLED ME RIGHT BACK ON A WEEKEND. THE ISSUE WAS RESOLVED.

CLASSIC AIR CAME OUT AND GAVE ME AN ESTIMATE ON A NEW FURNACE AND AIR CONDITIONER. THEY DID A GOOD JOB EXPLAINING MY OPTIONS. THEY WERE POLITE AND PROFESSIONAL. HOWEVER, IN THE END WE CHOOSE TO USE ANOTHER COMPANY.

WE HAVE A HOME WARRANTY WHICH COVERS REPAIRS AND REPLACEMENTS ON CERTAIN MAJOR SYSTEMS AND APPLIANCES IN OUR HOME. LUCKILY CLASSIC AIR IS ON THE LIST OF SPECIALISTS WE CAN CALL. OUR COMPRESSOR WENT OUT WHICH WOULD HAVE COST $1400 TO REPLACE. THE TECHNICIANS SUGGESTED WE REPLACE THE WHOLE UNIT WHICH WAS ABOUT 15 YEARS OLD. THE WARRANTY COVERED $1400 AND WE PAID THE DIFFERENCE OF ABOUT $900 AND NOW HAVE A NEW CENTRAL A/C SYSTEM IN OUR HOME. THE WORK WAS COMPLETED IN ABOUT 3 HOURS. THE TECHNICIANS WERE VERY FRIENDLY, INFORMATIVE AND CLEANED UP AFTER THEMSELVES. I WILL USE THEM AGAIN.

THEY ARE VERY HONEST. I WAS CONSIDERING HAVING MY AIR DUCTS CLEANED AND HE WAS VERY UP FRONT AND TOLD ME I DID NOT NEED THEM CLEANED YET. THE GUY WAS VERY FRIENDLY, PROFESSIONAL, AND SEEMED TO BE VERY HONEST. I REALLY APPRECIATE THEIR SERVICE.

THEY CAME OUT EARLY ONE DAY, HAD TO RESCHEDULE, BUT THEY WERE ON TIME. THEY TOLD ME THE AIR CONDITIONER WAS WAY TOO OLD TO REPAIR (DIDN'T MAKE IT ANYMORE OR THE PARTS) AND GAVE ME OPTIONS AS TO WHAT TO BUY. UPON THEIR RETURN A WEEK LATER THEY INSTALLED, ON A VERY HOT DAY. THEY EXPLAINED ALL THE FEATURES TO ME, EVEN ANSWERED QUESTIONS ABOUT MY AIR VENTS AND WATER TANK, AND THEN SWEPT UP THE BASEMENT AND HAULED AWAY ALL THE OLD PARTS. I WAS VERY PLEASED AND WOULD USE THEM AGAIN.

WE HAD WATER IN OUR BASEMENT AND THOUGHT IT WAS COMING FROM OUR A/C. A REP FROM CLASSIC AIR CAME OUT BUT QUICKLY DETERMINED THAT IT WAS NOT OUR A/C BUT THE SUMP PUMP. ALTHOUGH NOT HIS RESPONSIBILITY, HE LOOKED AT THE SUMP PUMP, EXPLAINED WHAT THE PROBLEM PROBABLY WAS AND REFERRED A PLUMBER. BUT AS HE WAS LEAVING, HE NOTICED WATER SHOOTING OUT OF A DRAIN INTO THE STREET IN FRONT OF THE HOUSE. BOTTOM LINE, HE INADVERTENTLY FIXED THE SUMP PUMP JUST BY RATTLING THE PIPE AS HE WAS EXPLAINING THE POTENTIAL PROBLEM. I CERTAINLY APPRECIATED HIM TAKING THE TIME TO EXPLAIN THINGS TO ME AND, MOST OF ALL, SAVING US FROM HAVING TO CALL A PLUMBER. HE WAS PROFESSIONAL, QUICK TO RESPOND AND WENT ABOVE AND BEYOND THE CALL OF DUTY.

WE SHOPPED AROUND TO 3 DIFFERENT COMPANIES, AND CLASSIC HAD THE BEST PRICES. THEY WERE RIGHT ON TIME AND QUICKLY INSTALLED OUR NEW FURNACE, REMOVED THE OLD ONE, AND EVEN REMOVED AN EXTRA OLD ONE WE HAD LYING AROUND. THE SALES REP WAS A BIT STANDOFFISH, BUT WE WENT WITH THEM FOR THEIR PRICES. WE HAVE NO COMPLAINTS SINCE IT WAS INSTALLED 3 WEEKS AGO.

THEY WERE LATER THAN MY ORIGINALLY SCHEDULED TIME, BUT THEY CALLED ME TWICE WITH UPDATES. CAME OUT TO SERVICE OUR AC UNIT, GAVE ME ADVICE ON WHAT TO DO ( UNIT WAS OLD, WE WERE WORRIED ABOUT REPLACING IT). THE SERVICE TEAM EXPLAINED ALL THE READINGS AND WHAT I COULD DO IN THE MEANTIME TO IMPROVE THE UNITS COOLING. I WAS VERY PLEASED WITH THEIR PROFESSIONAL DEMEANOR, I WOULD RECOMMEND THEM TO OTHERS.

THEY DO GREAT WORK, I THINK SOMETIMES THE KNOWLEDGE OF THE TECHNICIANS IS LIMITED. THEY WEREN'T ABLE TO ANSWER ALL MY QUESTIONS, BUT THEY WERE POLITE AND COURTEOUS.

OUR AIR CONDITIONING WAS NOT WORKING. CLASSIC AIR RESPONDED WITHIN A FEW DAYS AND GAVE US OUR OPTIONS. WE CHOSE TO REPLACE THE OUTSIDE UNIT AND THIS WAS ACCOMPLISHED WITHIN 4 BUSINESS DAYS. WE WERE PLEASED WITH ALL OF THEIR WORK, PUNCTUALITY, AND COST. WE WOULD DEFINITELY USE CLASSIC AIR AGAIN.

CLASSIC AIR WAS ABLE TO COME OUT TO DO OUR REPAIR WORK ON VERY SHORT NOTICE AND MADE AN EFFORT TO ACCOMMODATE MY SCHEDULE.

RESPONDED QUICKLY. I WAS ABLE TO STAY AT WORK UNTIL THEY CALLED TO MEET ME. SERVICE TECHNICIAN WAS KNOWLEDGEABLE, POLITE, AND CLEAN. THEY HAVE A GOOD PLAN TO TAKE CARE OF EMERGENCIES.

I WOULD RATE THIS COMPANY AS VERY GOOD OR ABOVE AVERAGE. I WOULD USE THIS COMPANY AGAIN AND RECOMMEND THEM TO OTHER PEOPLE. PRICE AND SERVICE WAS VERY GOOD. ONE CERAMIC TILE WAS BROKEN ON OUR FLOOR WHILE TRYING TO BRING IN NEW FURNACE OR BRING OUT THE OLD FURNACE. CLASSIC AIR CAME BACK LATER TO FIX TILE AT NO COST.