Capital City Exterminating Co Inc

BOB CAME THE SAME DAY I CALLED AND TOOK CARE OF THE PROBLEM COMPLETELY. HE WAS VERY INFORMATIVE ON WHAT KIND OF ANT WE HAVE AND THE ISSUES SURROUNDING THEM. HE WAS PLEASANT AROUND MY DAUGHTER AND DOG, TOOK THEM INTO CONSIDERATION WITH THE TREATMENT. HE ALSO SUGGESTED A TREATMENT THAT WOULD TAKE CARE OF OTHER ISSUES AROUND THE HOUSE. I WOULD HIGHLY RECOMMEND THIS COMPANY!!!

IF YOU HAVE ANY PETS, PLEASE BE AWARE: IF YOUR PET INGESTS THE PRODUCT IN THE MOUSE BAIT HOUSE, IT COULD BE EXTREMELY DANGEROUS. WHEN WE EMPLOYED THIS COMPANY, WE IDENTIFIED THE FACT WE HAVE SMALL CHILDREN AND INDOOR/OUTDOOR PETS. THE MOUSE BAIT HOUSES THE COMPANY LEFT WERE ACCESSIBLE. FORTUNATELY, ONLY ONE OF MY RARE IMPORTED DOGS (A NURSING FEMALE WITH 9 PUPS) INGESTED THE PRODUCT. I SAY FORTUNATE BECAUSE IT WAS NOT ONE OF MY CHILDREN AND MY DOG DID NOT DIE. I ONLY SUFFERED SEVERAL HUNDRED DOLLARS IN VET BILLS AND HAD TO SPAY THE FEMALE DUE TO THE DAMAGE OF THE POISON. THE OWNER OF THE COMPANY CAME OUT TO REMOVE THE REMAINING BAIT HOUSES, APOLOGIZED AND LEFT. VERY UNFORTUNATE SITUATION FOR ALL INVOLVED.

A MAN CAME OUT AND DID A THOROUGH INSPECTION. THEY TOLD ME BEFORE COMING OUT THEY WOULD HAVE TO CHARGE ME FOR THAT AND I THOUGHT THAT WAS FAIR, BUT THEY ENDED UP NOT CHARGING ME. THE FACT THAT THEY DIDN'T CHARGE ME MAKES ME A LOYAL CUSTOMER BECAUSE WHEN I DO HAVE SOMETHING I KNOW THEY'LL BE HONEST AND I CAN TRUST THEM.

THEY WORE THE LITTLE BOOTIES OVER THEIR SHOES AND I REALLY APPRECIATE THAT. HE WAS REAL PROFESSIONAL.

AS FAR AS WE CAN TELL, THERE IS NO MORE TERMITE ACTIVITY FROM THIS COLONY.

WE SIGNED UP FOR A PROGRAM WHERE THEY COME OUT TWICE OVER THE SUMMER. IT WORKED OUT WELL.

JAY WAS VERY NICE TO DEAL WITH. I HAD TO SEND FAMILY MEMBERS OVER TO LET HIM IN AND HE WAS VERY COURTEOUS AND PROFESSIONAL. HE SPOKE WITH ME ON THE PHONE ABOUT WHAT HE WAS GOING TO DO BEFOREHAND, AND TOLD ME WHAT I NEEDED TO DO TO MAINTAIN.

BOB WAS VERY PROFESSIONAL AND INFORMATIVE. ANSWERED ALL QUESTIONS. I TOOK OFF WORK TO MEET HIM SO I APPRECIATED HIS PUNCTUALITY IN KEEPING THE APPOINTMENT.

THERE WAS AN EQUIPMENT FAILURE - HE CALLED TO TELL US HE WAS GOING TO BE LATE, BUT WAS STILL ON TIME.

I REALLY LIKE THAT THEY WILL COME BACK AND RE-APPLY TREATMENT WITHIN A CERTAIN TIME OF THE FIRST SERVICE, THEY CAME BACK THREE TIMES AT MY REQUEST AT NO ADDITIONAL CHARGE. THEY WILL TREAT UNFINISHED ATTICS ALSO, WHICH I FOUND SOME EXTERMINATORS WILL NOT BECAUSE OF INSURANCE. THEY WERE PROMPT, THEY GAVE VERY GOOD SERVICE, AND I WAS VERY PLEASED.

INSPECTOR WAS FRIENDLY, HELPFUL AND WILLING TO EDUCATE US. INSPECTOR ACTUALLY RECOMMENDED WE BUY A PRODUCT ON OUR OWN TO TREAT THE CARPENTER ANTS AS HE THOUGHT THIS WOULD BE JUST AS EFFECTIVE AND CHEAPER THAN HE COULD DO THE WORK!

THE GNATS DISAPPEARED WITHIN A WEEK OR SO, JUST AS THE TECHNICIAN SAID THEY WOULD. THE RECEPTIONIST WAS VERY HELPFUL IN DIAGNOSING THE PROBLEM OVER THE PHONE. THE TECHNICIAN, JAY, WAS GREAT TO WORK WITH--VERY POLITE, VERY WILLING TO EXPLAIN THINGS.

I CONTINUE TO HAVE PROBLEMS WITH THE BEES' NEST, BUT EACH TIME I CALL THE COMPANY, THEY QUICKLY RESPOND AND COME BACK OUT TO SPRAY AGAIN (AT NO ADDITIONAL COST).

HE EXPLAINED WHAT EACH OF THE OPTIONS WOULD ENTAIL. AT NO TIME WAS THERE ANY PRESSURE BY THE REPRESENTATIVE TO HAVE US PURCHASE THE COMPANY'S SERVICE.

THE REPRESENTATIVE WAS VERY GOOD AT EXPLAINING WHAT HE WAS GOING TO DO AND WHY, AND EXPLAINING WHY WE HAD GOTTEN THE INFESTATION OF SILVERFISH IN THE FIRST PLACE.

THEY CAME OUT RIGHT AWAY. I NOTICED THE PEST 2 DAYS LATER, I CALLED THEM, AND SOMEONE CAME OUT AND SPRAYED THE NEXT DAY FREE OF CHARGE.

THEY WERE ABLE TO SPOT SEVERAL MORE ACCESS POINTS, ONE APPLICATION AND NO MORE BEES.

THIS COMPANY GAVE A QUOTE OVER THE PHONE. IT WAS ONE OF THE FEW COMPANIES THAT WOULD OFFER THIS SERVICE. I LIKE THE FACT THEY TOOK THE TIME TO EDUCATE ME ON ANTS. THIS COMPANY SPRAYED A LOT FURTHER OUT THAN OTHER COMPANIES. JAY THE CUSTOMER SERVICE REP WAS VERY HELPFUL.

TURNS OUT WE DIDN'T HAVE TERMITES AND THE OWNER CAME OUT WHEN HE SAID HE WOULD BE HERE. HE WAS VERY THROUGH AND DID A GOOD JOB.

LET ME KNOW THAT I DIDN'T NEED TO BE TREATED BECAUSE I ALREADY HAD BEEN. SAVED ME ABOUT $900.

JAY DID A AN EXCELLENT JOB AND ANSWERED ALL MY QUESTIONS. I WILL USE THEM AGAIN.

THEY SPRAY THE ENTIRE YARD AND HOUSE THEIR SERVICE IS EXCELLENT, VERY CLEAN, VERY ATTENTIVE, ALWAYS GO THAT EXTRA MILE! THEY WILL CHECK EVERYTHING. I HAVE A YEARLY CONTRACT WITH THEM

RON WAS KNOWLEDGEABLE AND VERY HELPFUL - HE TOOK THE TIME TO EXPLAIN THINGS TO ME. I WOULD RECOMMEND CAPITAL CITY TO ANYONE WHO HAS TERMITE OR OTHER WOOD DESTROYING INSECT PROBLEMS. I'M GLAD TO KNOW THAT THERE ARE STILL HONEST SMALL BUSINESSMEN OUT THERE LIKE RON BELKNAP.

THEY WERE VERY HONEST AND PROMPT AND KNOWLEDGEABLE. WE SHOWED THEM THE ANTS AND HE SAID THAT THEY WERE NOT CARPENTER ANTS.

WHEN I FIRST CALLED CAPITAL CITY EXTERMINATING TO GET MORE INFORMATION AND A QUOTE OVER THE PHONE, I SPOKE WITH CINDY. SHE WAS VERY HELPFUL AND KNOWLEDGEABLE IN IDENTIFYING MY PROBLEM AND SHE GAVE ME SEVERAL SUGGESTIONS AS TO HOW TO PROCEED. BOB WAS THE PERSON WHO CAME TO MY HOUSE TO DO THE EXTERMINATING. HE WAS ALSO VERY KNOWLEDGEABLE AND FRIENDLY. HE ARRIVED WHEN HE SAID HE WOULD AND CALLED AHEAD (AS I HAD ASKED) TO LET ME KNOW HE WAS ON HIS WAY. I WOULD DEFINITELY USE THEM AGAIN.