Big Ten Appliance Service

WE WERE VERY HAPPY WITH THE SERVICE AND WE RECOMMEND TO OUR FRIENDS!

VERY IMPRESSIVE. HE WAS ABLE TO COME THE DAY I CALLED. HE WAS EXTREMELY KNOWLEDGEABLE AND HELPFUL. I WILL DEFINITELY USE HIMA GAIN FOR APPLIANCE WORK.

VERY PLEASED. I WOULD USE THIS COMPANY IN THE FUTURE.

$600 DISHWASHER THAT I DIDN'T WANT TO REPLACE AND FIXED IT FOR A THIRD OF THAT PRICE. VERY PROFESSIONAL AND DID NOT MAKE A MESS IN MY HOUSE. I WOULD RECOMMEND THIS COMPANY TO ANYONE

OVERALL I WAS PLEASED THE SERVICE TECH. HE WAS WELL MANNERED AND TOOK THE TIME TO EXPLAIN WHY HE COULD NOT FIND THAT MUCH DIRT/LINT ON THE SCREENS.

VERY POLITE. WE WERE HAPPY TO LEARN THAT WE DID NOT NEED A NEW COMPRESSOR. ONLY COMPLAINT WAS THAT WE HAD TO WAIT A COUPLE DAYS TO GET ON THE SCHEDULE FOR REPAIR.

JOB DONE IN LESS THAN 30 MINUTES. VERY PROFESSIONAL AND MORE REASONABLY PRICED THAN OTHER SERVICE PROVIDERS I CONTACTED.

WE WERE HAVING A PROBLEM WITH THE DRYER THAT TURNED OUT TO BE ELECTRICAL. THEY DIAGNOSED THE PROBLEM AND WE WERE ABLE TO GET AN ELECTRICIAN.

LES FOUND THE VALVE THAT WAS LEAKING, AND REPAIRED THE REFRIGERATOR WITH A DIFFERENT KIND SO IT'S LESS LIKELY TO HAPPEN AGAIN. HE ALSO FIXED A FLAP THAT WAS MAKING MY ICEMAKER FROST UP, AND THE LIGHT IN THE DRYER WHILE HE WAS HERE! VERY KNOWLEDGEABLE, EXPLAINED EVERYTHING, GAVE ME THE ACCURATE PRICE BEFORE DOING THE REPLACEMENT. VERY PROFESSIONAL, AND THE OFFICE WAS TOO. I WOULD ABSOLUTELY USE THEIR SERVICES AGAIN.

GOOD WORK, COST SEEMED A BIT HIGH, SINCE HE WASN'T HERE LONG. WE APPRECIATED HIS FAST RESPONSE AND PROMPT SERVICE.

I TRIED A COUPLE OF OTHER ONES AND THEY WANTED TO CHARGE JUST TO COME OUT, THIS COMPANY DID NOT.

HE TRIED TO ORDER THE PART TO REPAIR THE STOVE (A 1970'S MODEL), AND COULD NOT. ALSO TRIED TO MOVE THE STOVE, BUT DUE TO THE WAY THE FLOOR IS IN, HE COULD NOT. HE WAS VERY NICE AND REALLY TRIED.

THEY WERE VERY PROFESSIONAL, COURTEOUS, AND HONEST IN THEIR EVALUATION OF THE PROBLEM.

THEY CAME OUT RIGHT AWAY AND DID A GOOD JOB. WE DESCRIBED THE PROBLEM AND HE KNEW EXACTLY WHAT WAS WRONG, SO IT WENT VERY QUICKLY.

HE WAS ABLE TO REMOVE ALL THE LINT AND CLEAN IT OUT WELL.

LES RIVERS WAS ABLE TO COME IN (HE WAS ON TIME) AND FIXED THE PROBLEM WITHIN 30 MINUTES. I WILL CALL THEM AGAIN - IT WAS A NO STRESS, GET THE PROBLEM FIXED, EXPERIENCE.

THE EVALUATION I RECEIVED WAS VERY HELPFUL. ALTHOUGH NO WORK WAS DONE TO OUR FRIDGE, THE INFORMATION I LEARNED WAS VERY HELPFUL. THE REPAIR THAT WAS NEEDED WOULD HAVE COST MORE THAN THE FRIDGE WAS WORTH. NOW WE CAN PUT MONEY ASIDE FOR A NEW ONE IN THE FUTURE. THE IMPENDING BREAK-DOWN OF OUR OLD FRIDGE WON'T BE SUCH A SHOCK NOW.

HIS RESERVATION ABOUT A SATISFACTORY REPAIR CONCERNED US, SO WE REPLACED THE SUB-ZERO. HE DID NOT CHARGE US, EVEN THOUGH HE MADE TWO TRIPS TO OUR HOME. LES IS REALLY MORE! HE ATTEMPTED TO REPAIR OUR SUB-ZERO REFRIGERATOR TWICE AND WOULD NOT ACCEPT PAYMENT. AS HE HAD REPAIRED THE CONDENSER THE YEAR PRIOR, WE ACCEPTED HIS RECOMMENDATION TO REPLACE THE SUB-ZERO. GREAT GUY.

WE PLAN ON USING THEM AGAIN IN THE NEAR FUTURE FOR ADDITIONAL WORK. THEY ARE POLITE AND FAST.

HE TOOK IT TOTALLY APART. HE RAN IT THROUGH CYCLES AND IT WORKED OK COULDN'T FIND WHAT WAS WRONG, HE ONLY CHARGED A SERVICE FEE. HE DID CLEAN OUT MY DRYER AND CHECK TO MAKE SURE EVERYTHING WAS SAFE. HE SAID THAT IF HE HAD TO COME BACK HE WOULDN'T CHARGE ANOTHER SERVICE FEE. HE WAS VERY COURTEOUS AND ANSWERED ALL MY QUESTIONS.

HE WAS VERY FRIENDLY AND EVEN HELPED ME TROUBLESHOOT A LEAKY REFRIGERATOR SUPPLY LINE. PLASTIC AROUND THE DISHWASHER MOUNTS IS A BIT DAMAGED FROM HIS FORCING THE MOUNTS BACK INTO PLACE, BUT IT'S NOT VERY VISIBLE. I'M NOT SURE HE COULD HAVE PREVENTED THAT DAMAGE. WORK WAS ARRANGED THROUGH AHS WARRANTY.

HE WAS VERY PROMPT AND PROFESSIONAL I HAVE USED HIM BEFORE AND TRUST HIS ADVICE. HE WAS NOT ABLE TO FIX THE WASHER BECAUSE OF THE AGE.

IT WAS THE SAME EXPERIENCE BOTH TIMES. HE HAS BEEN VERY PLEASANT AND VERY HONEST. HE IS ALSO VERY GOOD AT DIAGNOSING PROBLEMS. HE FIXED BOTH APPLIANCES SO THAT THEY ARE BOTH WORKING AS GOOD AS NEW.

SOMEONE CAME OUT TO FIX THE DRYER AND THE PART WAS GOING TO BE $180. I CALLED THEM THE NEXT DAY AND SAID TO ORDER THE PART. THEY SAID IT SHOULD BE IN BY NEXT WEEK. I KEPT ON CALLING OVER AND OVER AGAIN AND THEY KEPT PUSHING BACK THE TIME THE PART SHOULD BE IN. I CALLED ONE TIME AND GOT A DIFFERENT PERSON WHO COULD NOT FIND THE PAPER WORK. THEY DID NOT CALL ME BACK SO I CALLED THEM THE NEXT DAY. THEY TOLD ME THEY NEVER PLACED THE ORDER FOR THE PART. I ASKED THE PERSON WHO ANSWERED THE PHONES TO HAVE THE OWNER CALL ME BACK. HE CALLED ME BACK RIGHT AWAY AND WAS VERY APOLOGETIC FOR THE ERRORS. HE HAD THE PART ON HIS TRUCK AND FIXED THE DRYER IN AN HOUR AND A HALF FROM THE PHONE CALL. HE GAVE ME A 10% DISCOUNT FOR ALL THE ERRORS THAT OCCURRED. I MUST SAY THE PERSON WHO ANSWERS THE PHONE IS NOT PROFESSIONAL.

HE WAS VERY THOROUGH AND EVEN TOLD ME ABOUT THE LIFE EXPECTANCY OF THIS KIND OF WASHER. AN UNSCRUPULOUS DEALER MAY HAVE TOLD ME I NEEDED A NEW TRANSMISSION IF NOT WORSE.