Big Ten Appliance Service

The policy of the insurance company is that they will replace or give a check to replace the covered item if it can not be fixed. Big Ten came out about five days after our initial contact, the technician said that a small part needed to be replaced and he had to see if they make it anymore. We were told that we would get a call to let us know when they could come install the part. Then we were told by phone much later that week that the part was no longer made. A phone call to the insurance company ended up with the insurance company saying they found the part and Big Ten would come out and install the part. When we checked in with Big Ten, we were told they could not come until the following week! The technician came out, ran a dishwasher cleaner, installed the part, the dishwasher still did not function properly. This time, Big Ten was to call the insurance company to say to say it could not be fixed. Big Ten's secretary, Tina called a few days ago to the insurance company to say it could not be fixed (this is a week after the technician was here). However, when we called the insurance company to check on the status last night, the insurance company needed more of a diagnosis as to why. They asked that the technician call in to give a report. This morning my husband began to call Big Ten to make sure they got the message that the technician needed to call. He also sent a fax to them. He has left numerous phone messages and no one has called back. We are on the phone now once again with the insurance company who says Big Ten still has not called in with a detailed diagnosis. This process was begun (this time) in the last week of October. Here we are in the second week of December and we still do not have a functioning dishwasher! Big Ten should at the very least answer the phone when calls come in on an open "account." We will never allow them in our home again and are thinking about finding another home insurance company as well.

See above they wasted my time.

Came on time. Did the work. Were courteous and professional. We were very pleased with the results.

Discovered that the fridge was no longer keeping things cold. We called Big Ten Appliance service and spoke to the tech and got the appointment set up right away.I was impressed that they were able to come out later that day. The tech wasted no time getting to work and quickly diagnosed the problem. He then gave a us a very reasonable estimate and even had the piece in his truck. Within a half an hour start finish he was done and left no mess behind. We will definitely use them again.

They responded the same day so they were quick to respond. They were quick to set the appointment up and they were on time. They came in and determined what the problem was. And then they came in and they were done within the day.

Sow response. Rude on telephone - close to mocking us, when we told them we needed service on oven as quickly as possible

Phone call for setting up appointment was not returned until several hours after my call. After several attempts to contact them when I never was able to talk to someone to set up an appointment and it was their turn to return my call, I never heard from them again. If I can't call and speak to someone to even set up an appointment and they won't return my call then I will not use them again. I will not try to beg someone to get their business.

They were prompt and efficient. Would have them come again if there is ever a problem with an appliance.

Excellent service from beginning to end. Called to make an appointment. Arrived within scheduled time. Serviced the oven by changing out the bake ignitor. Was the owner who made the service call. Very friendly, polite and said to call him if any additional problems.

We've used before. He is very reliable and gets the job done right the first time. He is honest and upfront. He is dependable and he delivers exactly what he promises.

Scheduled visit the next business day. Timely in showing for the job and very professional.

Overall, a very good experience. I called on a Monday, they were able to come out that Wednesday. They called me about 20-30 minutes before they got to the house. The repair guy was nice and definitely knew what he was doing. I explained the problem to him, and he had the machine open and the problem diagnosed in a very short time. Fixed it quickly, tested it to be sure it worked. The whole thing probably took only a half hour or so.

He took the plate off that holds the door and put the object the door sits on back on. He put the door back on and it was very easy for him. He did a really good job and I will definitely call him again. I told my friends he was very reasonable.

He was a very nice gentleman. He did not try to up-sell me. I was very impressed by his professionalism and his work.

Called Big 10 to fix my microwave. Secretary laid out the charges for a service call and we scheduled an appointment for the next morning. As promised, Les called before coming and arrived on time. He was expecting to work on my washing machine. He said he does repair some microwaves, byt mine (Kenmore Elite) was not one of them. He apologized for the confusion and, helpfully, answered some general questions about microwaverepair repair. He did not charge for his time even though I thought his consul was very valuable. I was very impressed with Les' professionalism and will definately call Big 10 the next time we have an appliance needing repair.

He knew what was wrong with it before he even took the refrigerator apart. He was honest and punctual.

Les arrived when promissed, diagnosed the problem, fixed it immediately and cleaned everything up afterwards. Peggy, the person answering the phone was courteous, could tell me when the technician could arrive and called when he was on the way. Price was very reasonable. I would definitely use Big 10 again and would recommend them.

He is prompt and wonderful. He diagnosed issues we had with the subzero and told us to call the manufacture because it was still under warranty. He has also repaired our ice maker, stove, oven, and wine cooler which were not in warranty. He always looks for the easiest fix first, rather than the most expensive. Our appliances have been working since he fixed them, he has not had to come back twice. He does not charge you until it the problem is fixed, even if he has to make mulitple trips.

They installed a filter in my refridgerator. He was very helpful, and he showed me how to do that, so that I can do it myself.

Our dishwasher wasn't doing much washing. We called Big Ten and they called back and suffered through the very complicated process of finding a good date/time to come out. They showed up as promised and repaired the unit (one of the components was clogged). We thought $80 was a good price AND they didn't tell us that the dishwasher needed to be replaced.

I called Big Ten Appliance and left a voicemail message on a Sunday after my dryer stopped suddenly. They returned my call on Monday and scheduled the work for Tuesday. The technician called to say he was on his way and arrived as expected. I thought it was probably a broken belt. Although I had checked the upstairs fuse box panel, he discovered that there was no power going to the dryer. We checked the basement panel and turned the switch back on. I was embarrassed that I had not checked the basement panel myself, but he gave me good information about what to do if it happens again and the breaker needs to be repaired. I only paid the minimum service call charge.

Very honest serviceman. Because of the rust inside as well as needing to replace parts, he thought it would cost over $400.00 to fix. He recommended purchasing a new unit.

Excellent service. Les is very busy, and one has to be flexible in order to fit into his appointment schedule.

I had previously replaced this control panel and did not feel I should pay to replace it again. I called GE and they gave me a great price on the parts. I was very pleased that Big Ten installed the parts (without receiving their normal mark-up because I bought the parts direct from GE). In 2002, I submitted a bad report on Big Ten because they didn't return my phone calls. I have not had any similar problems and I have been using them for approximately 2 years.

Terrible experience, hired them just before Christmas last year, the repairman replaced the electronic spark module which took at least a month to get, the next day after installation when I turn on my cooktop, the clicking continued. I call them back, they said the module must be defective and they would have to order another one, they would call me when it came in. I waited and realized a couple of months had gone by and no one had called. I called and they said they'd look into it. Later on that day I received a phone call telling me that someone had inadvertently returned the part. That means I will have to wait another month!! The phone receptionist was very apologetic. Finally the part comes and is installed and the clicking continues. I am told that it must be the ignitor switches. I have to wait again for them to be replaced. The day that the ignitors are supposed to be replaced I receive a phone call, after waiting all morning for the repairman to show up. He tells me he doesn't think he has the right tools (I had made the appt. a week in advance) and does he want me to have him come take a look or reschedule. I am fuming at this time and tell him I want him to come and take a look. I'm thinking he wants to blow me off since this is a Friday. We search around my garage to see if my husband has the right tools, he doesn't. The repairman tells me he will take a look. I go into the next room to do some work on my computer. When I go back in to see what he's doing, he's disassembled the whole cooktop, then he tells me he needs to go to the hardware store to pick up a different wrench to put it all back together. I didn't tell him to disassemble everything, I told him I wanted him to take a look. He comes back, a puts it back together. The next day the clicking is better however now I smell gas when a certain eye is turned on. I call and they tell me someone will get back to me right away. I am told that I need another part. After two weeks go by, I haven't heard from anyone, I call and leave a message telling them how disappointed I am in their service and that they should never work on another Jenn-Air cooktop again. No one ever calls back to apologize. Since then I've hired another repairman. I am told that Big-Ten appliance has done a lot of damage to my cooktop and it would be better to replace the unit than sink a lot of money to repair it. I will never use Big-Ten appliance again.