Best Service Heating & Cooling

I LIKE TO WATCH THE WORK BEING PERFORMED AS LEE IS AN EXCEPTIONAL TECHNICIAN. HE TOOK ME STEP BY STEP THROUGH HIS ENTIRE PROCESS. ALTHOUGH I MAY NOT HAVE THE COMPLETE TECHNICAL BACKGROUND, I'M POSITIVE LEE DOES. THERE WAS JUST THE FULL UNDERSTANDING AND KNOWLEDGE BASE THAT COMES WITH EDUCATION AND EXPERIENCE. I CAN TELL WHEN I'M GETTING A PAT ANSWER OR A REAL ANSWER, AND THERE WAS NO QUESTION IN MY MIND LEE AND THE REST OF THE BEST STAFF ARE FOR REAL. TRUST THESE GUYS TO GIVE IT TO YOU STRAIGHT.

RUSS, MIKE & LEE WERE ALWAYS ON TIME, VERY POLITE AND PROFESSIONAL. A GREAT CREW TO HAVE AROUND YOUR HOME. ALSO HAVE USED THEM FOR AT LEAST 10 YRS FOR ROUTINE HEATING & COOLING MAINTENANCE. THEY TRULY DO PROVIDE THE VERY BEST SERVICE.

I DID NOT GO WITH THEM SO I PROBABLY WOULD NOT CONSIDER THEM IN THE FUTURE.

THEY ARE VERY HELPFUL. THEY TALKED ABOUT POSSIBILITIES OF REPLACEMENT VERSUS REPAIR, AND THEN LET ME CHOOSE.

REPLACED THE FLAME SENSOR FOR $55 AND $65 FOR DIAGNOSTIC. HAVE HAD NO PROBLEMS SINCE. LEE WAS VERY COURTEOUS AND HELPFUL. THEY CALLED BACK IMMEDIATELY ON A SATURDAY AND WERE WILLING TO GIVE A NARROW TIME FRAME FOR ARRIVAL ON MONDAY. I WOULD DEFINITELY CONSIDER USING THEM TO REPLACE THE FURNACE WHEN THE TIME COMES.

I WAS IMPRESSED THAT 3 MEN WERE SO CLEAN AND NEAT ABOUT THEIR WORK. THEY JOKED WITH EACH OTHER MAKING ME LAUGH TOO. THEIR TALK AND JOKES WERE CLEAN AND AFTER A TIME I FORGOT THEY WERE HERE. THEY WERE A GOOD CREW. I CALLED THE NEXT DAY ABOUT SOMETHING AND BRUCE CAME OUT THAT SAME DAY TO SEE ABOUT MY SMALL COMPLAINT. HE TOOK CARE OF IT AND THEN CHECKED ON MY NEW A/C AND TOLD ME HE WOULD BE OUT IN THE SPRING TO CHECK IT OUT AND MAKE SURE ALL WAS WORKING WELL. I WAS VERY PLEASED WITH THIS COMPANY.

INITIAL INSTALLATION NOT COMPLETELY SATISFACTORY. INSTALLERS DID NOT SUPPLY BREAKERS REQUIRED FOR FUSEBOX AND REQUIRED ME TO FIND AND SUPPLY THEM FROM AN ELECTRICAL SUPPLY SHOP. UNIT ALSO WAS INITIALLY NOT LEVEL AND DID NOT HAVE SHUT-OFF VALVE, PLUS WAS INSTALLED DIRECTLY ON STUDS SO DRYWALL COULD NOT BE PROPERLY ADDED AROUND UNIT. SERVICE TECHNICIAN DID GOOD JOB RECTIFYING THESE ISSUES BUT, SINCE THE UNIT WAS FAULTY, REINSTALLATION WAS NECESSARY. WE WERE WITHOUT HOT WATER FOR A WEEK AND, ALTHOUGH OUR EXISTING HOT WATER HEATER WAS STILL ON SITE, THE COMPANY DID NOT OFFER TO HOOK IT BACK UP TEMPORARILY. ALSO, I WAS ASKED TO PAY AN EXTRA FEE FOR THE REINSTALLATION SINCE THE DEFECTIVE UNIT WAS NOT PURCHASED THROUGH THEIR BUSINESS. REPRESENTATIVES SHOWED UP ABOUT 1/2 TO ONE HOUR AFTER THEIR EXPECTED ARRIVAL TIME. SINCE I SUBMITTED THIS REPORT I DISCOVERED THROUGH A CERTIFIED ELECTRICIAN THEIR WORK WAS INADEQUATE. IT WASN'T TO CODE. I HAVE PAID ANOTHER ELECTRICIAN $100 TO CORRECT THE WIRING

THERE WAS NO PRESSURE IN SALES, THEY EXPLAINED THE OPTIONS AND LET US MAKE UP OUR MINDS. THEY PUT THE PAPER BOOTIES ON BEFORE COMING INTO THE HOUSE. THEY WERE VERY PROFESSIONAL.

I CALLED THEM ABOUT 10 PM. THE OWNER, RUSS, CALLED ME BACK ABOUT 20 MINUTES LATER. HE GAVE ME SEVERAL CHECKPOINTS TO SEE IF IT WOULD BE ABLE TO BE REPAIRED. HE HELPED ME TROUBLESHOOT IT. WE DETERMINED A TECH NEEDED TO LOOK AT IT. WE WORKED VERY HARD TO MATCH OUR SCHEDULES. AT A CERTAIN POINT THEY DETERMINED IT WOULD BE AN EXPENSIVE REPAIR. THEY GAVE US OUR OPTIONS, WHICH I THOUGHT WAS VERY PROFESSIONAL. WE DECIDED TO GET A NEW ONE. THEY REPLACED IT. IT SOUNDED FUNNY AND THEY CAME TO TROUBLESHOOT. HE SAID WE NEED TO GET A NEW AIR CONDITIONER. INSTEAD OF PASSING THE BUCK, THEY GAVE US A NEW UNIT. THEY ALSO HELPED US GET A UNIT THAT WAS MATCHED TO THE SIZE OF OUR HOUSE. THEY WERE EXTREMELY PROFESSIONAL AND CALLED US BACK. I CAN'T SAY ENOUGH GOOD THINGS ABOUT THEM. RUSS FOLLOWED UP AND SAID HE WAS THERE FOR US. WE DID CHECK AROUND FOR PRICING, AND THEIR PRICE WAS COMPARABLE. EXTREMELY GOOD BUSINESS. THE MOST AMAZING THING TO ME WAS HE CALLED ME BACK THE NIGHT I CALLED.

SAID CIRCUIT BOARD TOO OLD TO BE ABLE TO FIX AND SENSOR OLD AND FAULTY, NEED TO BE REPLACED (EST. TOT. COST $300-$500). STRONGLY SUGGESTED REPLACEMENT OF BOTH HEAT PUMPS AND FURNACE DUE TO AGE (COST APPROX. $5000-$10,000). CHECKED THE UNIT, SENSOR, AND CIRCUIT BOARD THAT AFTERNOON - THERE WERE OBVIOUSLY 2 WIRES OUT OF THEIR CONNECTIONS, FIXED IN LESS THAN A MINUTE. THE SENSOR WAS NOT WORKING DUE TO A BROKEN SOLENOID - ALSO OBVIOUS, AND THE LAYOUT OF THE UNIT WAS PRINTED ON THE DOOR! - THAT WAS FIXED WITH A LITTLE J.B. WELD ($1.50 FOR THE PACKAGE) AND A FEW MINUTES. I DON'T KNOW ABOUT YOU, BUT $1.50 AND A FEW MINUTES SURE BEATS WHAT THEY WANTED TO DO TO US! THEY CALLED BACK TO SEE WHAT WE WANTED TO DO, I TOLD THEM HOW WE FIXED THE PROBLEM, THE GUY JUST SAID 'OH'. THEY HAD THE GALL TO SEND US A 'REMINDER TO RENEW OUR MEMBERSHIP' IN THEIR MAINTENANCE PROGRAM BEFORE IT EXPIRES AUGUST 2 -WE NEVER WERE MEMBERS! ATTITUDE HORRIBLE, JUST WANTED TO SQUEEZE FOR $$, INCOMPETENT, AND LATE FOR APPT.

LEE SERVICED OUR A/C UNIT AND THOROUGHLY EXPLAINED EVERYTHING TO ME AND WAS VERY KNOWLEDGEABLE.

THEY ARE VERY POLITE, CURTIOUS AND DO A GOOD JOB . WE WERE ALREADY AWARE OF THE THEIR GOOD WORK - THEY PUT IN A NEW FURNACE AT OUT OLD HOUSE. WE OF COURSE WILL BE HIRING THEM AGAIN.

I WAS GLAD THEY CLEANED OUT THE A/C UNIT OUTSIDE.

THEY ARRIVED ABOUT A HALF AN HOUR AFTER I CALLED. THE SERVICE WAS EXCELLENT.

THEY WERENT HIGH PRESSURE AND WERE STRAIGHT FORWARD. WE WOULD DEFINITELY USE THEM AGAIN. THEY SEEMED REALLY HONEST AND THEY HAD THE BEST PRICE WITH NO GIMMICKS.

SO GOO I BOUGHT A MAINTENANCE CONTRACT FROM THEM

THEY DISCUSSED ALL THE OPTIONS WITH ME THOROUGHLY, WERE VERY PROMPT AND NEAT IN THEIR INSTALLATION. THE NEW SYSTEM WORKS WELL. THEIR ESTIMATE WAS IN THE MID-RANGE OF SEVERAL. THEY HAVE BEEN VERY RESPONSIVE TO MY REQUESTS FOR MINOR TWEAKING OF THE SYSTEM.

THEY INITIALLY NEGLECTED TO HOOK UP ONE OF OUR ROOMS, SO THEY HAD TO RE-DO DUCTS. THE A/C DID NOT WORK, AND AFTER TWO FRUITLESS SERVICE CALLS, A SUPERVISOR CAME OUT AND DISCOVERED THAT THE INSTALLERS HAD MADE A GLARING OVERSIGHT DURING INSTALLATION.

PRICE IS FOR A 2 SERVICE CALL SERVICE AGREEMENT. HE DID CHECK FOR ANY DANGERS, I.E. CARBON MONOXIDE.

SET UP APPOINTMENT QUICKLY, COME ON TIME. TAKES TIMES TO ANSWER QUESTIONS.

WE CONTACTED THEM SEVERAL TIMES. IT TOOK THEM OVER A MONTH TO RETURN CALL.

AFTER THEY REPAIRED THE A/C THE UNIT BLEW UP AND TO OUR SURPRISE THEY CAME BACK AND RE-DID THE WORK AND WARRANTIED ALL THE ITEMS THEY REPLACED. WE WEREN`T SURE IF THE INCIDENT WAS THEIR FAULT OR DUE TO THE WEATHER, BUT WE ARE HAPPY WITH THE WAY THEY HANDLED THE SITUATION. WE WILL USE THEM AGAIN!

NEVER FIXED THE PROBLEM! THEY CLAIMED TO REPLACE PARTS AND COME BACK SEVERAL TIMES, BUT THE UNIT NEVER WORKED PROPERLY. I HAD TO HAVE A FRIEND REPAIR THE JOB FINALLY, AFTER THEY HAD FINISHED THEIRS.

I NEEDED A FURNACE THE DAY AFTER CHRISTMAS, AND THEY WERE PROMPT AND VERY PROFESSIONAL. THE FURNACE WE CHOSE WAS AN EXCELLENT CHOICE, BECAUSE I HAVEN''T HAD TO PAY MY BUDGET AMOUNT ON MY GAS BILL NOW FOR 3 MONTHS.

THEY ARE VERY HONEST & REASONABLY PRICE. I HAVE USED SEVERAL TIMES. MOST RECENTLY THOUGH THE FURNACE MOTOR QUIT. SO THEY WERE OUT TO REPAIR IT.