Best Service Heating & Cooling

I have a slab ranch house with the hvac on the second floor with tight space. It needed some ingenuity to put in a whole house humidifier. Best service team was able to set it up!. Price was also good.

very good, fixed and everything works

Very good work. Job finished quickly. No problem since the repair.

Went great. Had to wait 1.5 weeks for part to come in.

Today is December 23, and it's four below zero heading into Christmas weekend. My furnace thermostat is failing. I reached out to Best Service and spoke to a man who said the earliest he could get out is Tuesday. He then asked a few questions to confirm it was the thermostat, and then said I coulf order the same model over Amazon and pop in a new head. Brilliant! Even better is that I have two systems, the other being an upstairs AC. Both systems use the same model thermostat. I swapped the thermostats and the furnace started pumping heat! Best Service saved Christmas! He gave up a shot at a few bucks short term and gained a new long term customer. I didn't her Best this time, but they'll get all my future work!

We had been a longtime customer of Best Service, and our furnace would not run. A technician came out for an expected service fee and inspected the furnace, indicating that we needed a new heat exchanger. He called the owner(?) at the end of the visit to get an estimate to give us. The heat exchanger was covered under a warranty, and we were quoted a cost of $2,890 for the labor to install it. We were given an estimate of $4,270 (less the fee charged for the service call) to install a comparable new furnace. The second company we consulted quoted us a cost of less than $900 to install a new heat exchanger and $3,200 to install a comparable new furnace (seemingly the same one as the one proposed by Best Service). As best I can tell, Best Service provided us with a significantly inflated estimate for installing the heat exchanger in particular. In addition, we learned that the warranty covering our original furnace provided the option of receiving a free new furnace and $250 towards the labor for installing it or $350 towards the labor to install a new heat exchanger. Best Service installed our original furnace, and I would think that they should have been aware of the terms of the warranty. In the end, we were able to hire another company to install a new furnace comparable to our old one for $1,250, $1,640 less than the price Best Service quoted us for installing a new heat exchanger alone.

The service was good. They removed the old air conditioner and installed new one and made sure that it was working properly before they left.

Great job. They were honest and forthcoming. Impressive installation time. Easy to work with. Friendly. Honest. Understood what we wanted and what our needs were. Talked to 6 other companies and Best was by far the absolute best!

Awesome service, products and professional, experienced technician's. Would highly recommend them for your HVAC needs.

It was really good, the best service.

They were on time, professional, diagnosed the problem and had the air conditioning working again.

The entire process was flawless. I reached out via Angie's List after hours and I immediately received a callback from the owner. We discussed my current situation, 20yr-old unit leaking refrigerant and water from the coils on furnace controls. Even with scheduled booked out for weeks, he found a slot where a service tech could come out and recharge unit, and give estimate for replacement unit. AFter speaking with Tech, I scheduled replacement install for the following week. Service Tech was phenomenal, as he explained, as no other A/C company has, that the furnace did not necessarily need to be replaced if heat exchanged was not damaged. During the install of new unit, installers took multiple pics of heat exchanger and determined it did not need to be replaced. If it di in the future, they would have all necessary info to complete replacement... AFter completing install of unit, charging, and test run, the process was closed with an electronic invoice including all pics of units, warranty, and service contract. I would highly recommend this company o anyone looking to get great service, clean and friendly techs, and excellent equipment for a great price!!!!!!!!!!!!!!!!!!!

They did a fantastic job. They were professional, very efficient, and I have perfect heat now. They cleaned up after they were done and I would highly recommend them to anyone.

The problem focused over the weekend and Best was able to come out on Monday, problem was corrected that day, but re occured a week later. At the second service call it was corrected completely. So far so good.

Everything went very well. My filter had to be ordered, but the service man came back and installed it at a later date at no extra charge.

Great work and great service at a fair price! Would use again.

Everything went as expected. They showed up on time and were very professional.

Technician got the water heater working. Honest answers about what was needed. Great service.

They said they'd be out between noon and 5 PM today, with a call 1/2 hour before coming. 5 came and went with no call so I called them. I got a really disdainful woman who answered, yes I could reschedule but it would be a week or 2 before they could get around to it. I cancel my plans for tonight then thought aboout her attitude. I just don't need this kind of nonsense. At 5:30 I called back and told her I'd find someone who actually wanted to earn my money. They may be number one, but that won't last with this kind of customer service.

Went great! Fixed it in 20 min, no issues. I will definitely use them again.

Have old unit and had it tweaked to get it running a little longer until it dies. friendly, honest, professional no pressure tech which is why is my second time using them.

Charged $173 for a capacitor that the exact same one sell for $9.77. Ripe off...

This company is fantastic! They were able to come out the next day and install the unit I asked for (2 1/2 ton I believe) and were very professional about the whole process. They were also one of the less expensive companies on top of that. And they even had a quality check technician come out a week or so after the installation to check over the unit. He noticed they didn’t install a float switch but installed it himself, with no charge. I would definitely hire these guys again!

They missed the morning window, and did not show up until about 2pm. So I ding them a bit on punctuality. I was pleased they were able to respond next day in a busy season. They did diagnose and correct my primary problem (failed external switch) and gave advise regarding the deteriorating condition of my compressor fan. Overall, I was pleased with the expertise provided, and recommend this company.

Punctual, professional and good pricing.