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Best Service Heating & Cooling

Heating and Air Conditioning, Water Heaters

About us

Since 1992, Best Service has been providing our customers in central Ohio with the “Best Air Care Anywhere”. Best Service specializes in residential heating and air conditioning system repair and replacement. Each of our trained experts is prepared to help you with the sales, service and installation of the comfort system that is ideal for your home or business.

Business highlights

32 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Furnace Repair & Air Conditioning Repair. Heat Pump Repair. Duct Cleaning. Water Heaters. Boiler Repair and Tankless water heater repair

Services we don't offer

Oil Heat, Fireplaces & Chimneys.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.91,034 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
6%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 401-425 of 1034 reviews

Jason C.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
It turned out good and there were no additional charges on top of the deal. They were good and punctual. They did the job that they came to do and they did not make up any stories.
Description of Work: I used the big deal that I purchased from Best Service Heating & Cooling in the middle of June for doing a tuneup on my furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.95

Edward C H.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
This was an Angie's List Big Deal. Rob was on time, and did a thorough review. Based on his performance we bought a yearly service contract.
Description of Work: Air Conditioning pre-season check-up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.95

Victor F.
04/2014
1.0
heating & air conditioning/hvac
  + -1 more
I called this morning. The lady asked when my appointment was. I told her when my appointment was and the lady was really rude and argumentative towards me.
Description of Work: they were suppose to fix my air conditioning.

Rating CategoryRating out of 5
value
5.0
professionalism
1.0
responsiveness
3.0


Response from Best Service Heating & Cooling
Mr. [removed member name] purchased a Pre-season a/c cleaning /tune up,and safety inspection for his air conditioner on 4/11/14.He called our office On Monday morning the 14th to ask about his scheduled 11am appointment and that his air conditioner was not working.Our CSR informed him that the service he purchased was for a working system only as stated in the offer.He said he realized that after his purchase ,she offered to schedule a diagnostic call for an additional $40.00 since he had already paid 39.95 and our diagnostic fee is 79.95. She also informed Mr [removed member name] that we could schedule him for the 15th in the AM and he stated he had a 11am appointment already for today.She then tried to explain that we only schedule AM /PM appointments and that his purchase order indicated that he had requested a morning (am) appointment for the 14,15th or 16th and that he had called before we were able to call him and schedule one of those dates he requested.She then offered the 15th (am) diagnostic appointment again and he declined.She then told him he could request refund from Angies. When I came in from a previous appointment today at noon she told me about this situation, so I told her to call him back and let Mr [removed member name] know we would do the diagnostic call for the $39.95 price.Schedule for the 15th or 16th and he would be responsible for any parts if needed.She left a voice mail at 12:30 pm stating what we could do and for him to call back to schedule.The only response we have received was his comments on Angies website.As for our CSR being argumentative I will let our previous calls and customer comments speak to that .

Patrick H.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
Quick, professional, and knowledgeable.
Description of Work: Checked furnace and AC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

James M.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
Extremely professional and informative about their work. They were honest and thorough with every detail and have tips and pointers for future maintenance.
Description of Work: Furnace and AC tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Surya M.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
It was good. The scheduling worked out pretty well. They got the job done in about 2-3 hours.
Description of Work: It was a Big Deal for $39.95 "Pre-Season" Furnace or "Post-Season" AC Cleaning, Tune-up & Safety Inspection. They did a checkup on the furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0

Yes, I recommend this pro
$39.95

Brandon P.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
quick and responsive. came out within a hour of call. would use again
Description of Work: inspected our heat pump. explained in detail how they work. very informative.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.99

Alex A.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
The service we purchased off of Angie's List went extremely well. I was traveling and had the technician directly contact my wife to make the appointment. The technician showed up on time and inspected the A/C, heat pump and furnance. This is a new home for us so he made some adjustments to our system to make it run more efficiently. Apparently, our blower was turned up to 100% which produced a whining sound when the air was on. Also, he reassured my wife that the heat pump was working correctly and that as long as it didn't freeze into an ice cube, we were okay. Overall, it was great and we will use them again when we need further service.
Description of Work: Furnace checkup and tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.99

Sarah T.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
It went GREAT! Another company told me that I'd need a new furnace, but never checked the rate of the gas coming into the furnace. It's been working great, and got us through that crazy winter.
Description of Work: Performed the furnace assessment, quickly found the problem was that there was too much gas coming into the furnace, and the furnace valve got overwhelmed. He recommended putting a rate limiter upstream and replacing the broken part. Quick and painless! He also resealed some of the plastic that was leaking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Ryan P.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
The service provider was extremely responsive, helpful and flexible.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$39

Pam F.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
I really, really like them. My old furnace died so I just didn't know who to call so when I went on Angie's List, I found them and they had pretty good ratings. Everything they did, I just loved, and I got a good price with it. They went out here within the hour that I called them. I will absolutely use them again.
Description of Work: Best Service Heating & Cooling replaced the entire furnace last week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,990

Veronica B.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
They scheduled very quickly. He came on time and was very friendly. We also discussed getting the A/C unit checked and when the best time is to get that completed. Everything went well and the work was done satisfactorily.
Description of Work: Inspected the Furnace to ensure it was working effectively.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.95

RANDALL H.
03/2014
3.0
heating & air conditioning/hvac
  + -1 more
I don't recall if I used this service provider or not, but Angie's List keeps bugging me to leave a review, so here it is.
Description of Work: I don't recall if I used this service provider or not, but Angie's List keeps bugging me to leave a review, so here it is.
Rating CategoryRating out of 5
Yes, I recommend this pro

Arthur R.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were easy to communicate with, friendly, time sensitive with a call before arriving, neat, explained the service and even repaired my lopsided thermostat while here.
Description of Work: With permission from our landlord we hired them to do an inspection of our furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Michael T.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
Our experience was great. We would refer this company to anyone, and look forward to using them in the future.
Description of Work: Provided a detailed service check on my a/c unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Rachel D.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
I purchased their Angie's List tune up special for $40. The service was excellent, they did a great job, the service person was very knowledgeable and professional. Will definitely use them again in the future.
Description of Work: I purchased their Angie's List tune up special

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Raja S.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
It went great. They were professional and on time. The quality of the work was good.
Description of Work: I purchased a big deal for furnace/a/c cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.95

Tim R.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
It turned out very well. They were very punctual. It was easy to schedule. They did a very thorough inspection. They were very friendly.
Description of Work: I used the "Big Deal" that I purchased for the services of Best Service Heating & Cooling. They did a furnace inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.95

Sandip P.
03/2014
4.0
heating & air conditioning/hvac
  + -1 more
Hired them to furnace/ac inspection. Service was not performed as we could not agree on schedule. They could not tell time when they can come before the day of service and could only come on weekdays.
Description of Work: Hired them to furnace/ac inspection. Service was not performed as we could not agree on schedule.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$40

Brian K D.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
I first called the owner, Russ, on a Sunday morning, at 6 A.M. I left a message and two minutes later, he called back. I told him how our furnace was making a loud noise and how I assumed it was the blower. Russ walked me through a few steps while on the phone and told me that it indeed sounds like the blower motor. He said he likely has one that will work, but told me I should use my home warranty service, even though they did not participate in the program. I called our Homegard warranty service, and after 14 hours, they were unable to get anyone out. I called Russ back at 8 p.m. and he said he would have someone out in 45 minutes to 1 hour. At the 1 hour mark, Travis showed up. Travis checked the motor and made the determination that it needed replaced. Fortunately Travis had a motor on his truck, and was able to replace it. I just can't say enough nice things about our experience with Best Service. (This is my second time using them in a week, and both times we have been very impressed.)
Description of Work: Replaced a blower motor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$580

Nanette L.
02/2014
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
The young men that showed up were very professional and competent. I am very new to having to pay someone to do any HVAC work due to the fact my ex was very handy. So I was very nervous about picking the right company. Wow could not be more pleased. They came in did the work efficiently and then explained everything they serviced. Seeing my furnace is just over 20 years old they did not try to pressure me into a new furnace. In fact they said the old girl is running just fine due to good upkeep from previous owners. Great job guys and thanks to Angies list I found the right company. Will be scheduling AC check up asap. Thank you so much Nanette .
Description of Work: Furnace Cleaning/check-up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Edward K.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
The service was pretty good and the guy was helpful.
Description of Work: I used the services of Best Service Heating and Cooling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.95

Brian K D.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
The start of my experience with Best Service was on the phone with Tracey. She was incredibly friendly. Then came the service. Donnie and Brock walked in and went right to work. They were both very personable and professional. Not only did they perform the work they were hired to do, but they also explained what they did, what to expect for the future of the furnace, and explained the ins and outs of my 14 year old system as it is in a house that we bought 2 weeks ago. I was so impressed that they will be coming back for a service contract and to install a bathroom vent. Oh, and the price for all of this, $105.00. I was expecting at least twice this. Thanks Best Service, especially Donnie, Brock and Tracey.
Description of Work: Installed a programmable thermostat and cleaned the furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Neil H.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
The tech was prompt, provided a thorough inspection and explanation of the condition of the furnace. The discounted price was helpful in making the decision to have my furnace inspected. I will use this company in the future to service my furnace/AC.
Description of Work: They provided a furnace inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.99

RAY M.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
This is the third time I have had Rob inspect and clean furnaces I own in different locations. As always, he arrived on time and went immediately to work. He first sets the thermostat, then proceeds to open the furnace and check all functions. He explains what he is doing. Then Rob begins to clean the parts that need it. He listens to ascertain there are no questionable noises. When finished, he cleans up and writes a report of the service done. He resets the thermostat before leaving. I highly recommend Best Service Heating and Cooling.
Description of Work: Inspected and cleaned furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Contact information

4011 E Main St, Columbus, OH 43213

http://www.bestservicehvac.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
22118
Trade License Locale
State of Ohio

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters

FAQ

Best Service Heating & Cooling is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 12:00 PM

Best Service Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Best Service Heating & Cooling offers free project estimates.
Yes, Best Service Heating & Cooling offers eco-friendly accreditations.
Yes, Best Service Heating & Cooling offers a 5% senior discount.
Yes, Best Service Heating & Cooling offers emergency services.
Yes, Best Service Heating & Cooling offers warranties.
Best Service Heating & Cooling offers the following services: Furnace Repair & Air Conditioning Repair. Heat Pump Repair. Duct Cleaning. Water Heaters. Boiler Repair and Tankless water heater repair
Oil Heat, Fireplaces & Chimneys.

Contact information

4011 E Main St, Columbus, OH 43213

http://www.bestservicehvac.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM