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Best Service Heating & Cooling

Heating and Air Conditioning, Water Heaters

About us

Since 1992, Best Service has been providing our customers in central Ohio with the “Best Air Care Anywhere”. Best Service specializes in residential heating and air conditioning system repair and replacement. Each of our trained experts is prepared to help you with the sales, service and installation of the comfort system that is ideal for your home or business.

Business highlights

32 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Furnace Repair & Air Conditioning Repair. Heat Pump Repair. Duct Cleaning. Water Heaters. Boiler Repair and Tankless water heater repair

Services we don't offer

Oil Heat, Fireplaces & Chimneys.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.91,034 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
6%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 351-375 of 1034 reviews

Julie C.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
They did great work and were very knowledgeable. They suggested a few things I could do to prevent the furnace from future issues (like moving my litter box). I'll definitely use them again!
Description of Work: I purchased the Big Deal, $39.95 "Pre-Season" Furnace or "Post-Season" AC Cleaning, Tune-up & Safety Inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

AMY H.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
After purchasing the coupon, the agent came out to check my A/C and evaluate it, as it had not been done since I bought my home. We were very pleased with the work he did and his professionalism. He topped off our Freon and, we feel, did a good job evaluating and assuring us that both functions were in good working order. We would use this company again in the future. We feel the coupon was a very good value for the service.
Description of Work: The service agent checked both the A/C and furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.95

Rabbani S.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
Guy was awesome and will refer to him to my friends and family members.
Description of Work: Performed details inspection of cooling unit, he didnt deemed to add any additional charges

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Cynthia P.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
It went excellent. Donnie entered my home and put on his shoe covers. He was pleasant and he told me what he was going to do and shared with me the status of my unit at each step, what he was doing. He discussed the condition of my unit and potential future problems I may have. And how to remedy some of my concerns. Showed me the dirt and Cleaned my unit thoroughly. Out of all the years over 20 which I have had a/c service I have NEVER had anyone as thorough as Donnie! A+++ quality service!
Description of Work: Air conditioner check up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

AMANDA S.
07/2014
2.0
heating & air conditioning/hvac
  + -1 more
It was a mess from top to bottom. I had another issue that needed attention. There prices were really high so I had another company do the other work I wanted done. I had another issue that needed attention. The other company pointed out they felt Best Service Heating & Cooling did not even clean.
Description of Work: I purchased the big deal for $39.95 "Pre-Season" Furnace Cleaning, Tune-up & Safety Inspection.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$39.95

Response from Best Service Heating & Cooling
We ran service call for customer ,which was a no heat problem for the special tune up price she had paid for thru Angie's online .Found water leaking ,blew out trap and drain completed heat inspection on furnace,explained to customer could have future problem due to possible sludge build up in secondary heat exchanger and documented on customer invoice and collected additional $25.00 for clearing drain.Customer called back for return service the following day leaking water ,tech found defective secondary heat exchanger leaking and recommended replacement of heat exchanger or furnace replacement depending on warranty coverage .Did not charge for the return trip ,informed customer of options ,as she stated did not like our price .

Melanie M.
07/2014
3.0
heating & air conditioning/hvac
  + -1 more
The week of June 9th had a phone call to set up routine maintenance on furnace a/c units from big deal. intentionally scheduled it out for a month in order to get first thing in the morning. clearly remembering discussion that because of leaving from their shop and etc they might not get there until closer to 9. I never agreed to a three hour block. I work and was staying home to go in late. again I would never had agreed to a 3 hour block for routine maintenance. called to see what time they would be arriving and if they were on their way. told today it would be a 3 hour block.
Description of Work: .
Rating CategoryRating out of 5
$79

Response from Best Service Heating & Cooling
When the service request was booked into our system it was booked as a standard morning (9-12) appointment apparently by mistake.Customer could not wait for the next available technician so we authorized a refund to customer .Sorry for the inconvenience.

Kevin S.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
Went well, came within time frame provided and was professional.
Description of Work: AC check.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Kelly R.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were professional and quick to come out. They tested the coolness levels and the system. It was a pretty basic check up that seemed to be meant to catch low freon levels or any missed or blocked parts. No plugs or parts were replaced and no coils or things were cleaned. I think they did a good job.
Description of Work: I purchased a Big Deal from this company for: $39.95 "Pre-Season" Furnace or "Post-Season" AC Cleaning, Tune-up & Safety Inspection!
Rating CategoryRating out of 5
Yes, I recommend this pro
$39.95

Nabil H.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
It was excellent and the price was very reasonable. They gave me a very thorough explanation and I was very satisfied. The person who came out found the problem immediately and showed me what was broken. They got the job done in about 30 minutes.
Description of Work: It was a Big Deal $39.95 "Pre-Season" Furnace or "Post-Season" AC Cleaning, Tune-up & Safety Inspection. They had to replace a part on the A/C unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

gail B.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
Our A/c stopped working right after I contracted for this service and found that this coupon was for tune-up and safety inspection only. Cancelled any visits and contacted D&L heating and cooling, a firm we contracted with last year found on Angie's list. They came and found a faulty wire and fixed the A/C along with checking the coolant.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$39

Stephanie M.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
He was very courteous and answered all my questions.
Description of Work: he looked over our air conditioner unit to make sure it was working properly

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Cierra G.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
It went well. I had the inspection done and it was quick and easy.
Description of Work: Furnace Inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.95

Gary A.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
I found Best to be just that-among the best! It was an excellent value, they were on time, courteous, professional, and fast. I would most certainly recommend them and utilize their services in the future.
Description of Work: Furnace inspection and cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

TERESA R.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were very prompt, professional and pleasant to work with. I also needed to get a new concrete pad that my AC sat on. They came out a few days later and installed it at a very reasonable prices.
Description of Work: I had purchased a Big Deal for $39.95 "Pre-Season" Furnace or "Post-Season" AC Cleaning, Tune-up & Safety Inspection!They ended up tuning up my AC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ross K.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
I purchased the deal Sunday night and was called first thing Monday morning. The scheduler left me a little under-confident as she seemed a bit disorganized and at one point said I should only ask for her if I call back because she didn't "want this messed up." I was given options on all the days I had listed and was scheduled for Wednesday p.m. (I couldn't get more of a time commitment than "sometime after noon".) I received a call a half-hour before the technician was arrived as promised. The technician was friendly, knowledgeable and helpful. He gave me some tips on how to maintain the unit and things to look for as signs of trouble. Even though our A/C unit is well past it's prime he assured me everything looks fine now, but it would be a good time to start saving for a replacement as it is very old (1989). He didn't try to sell me anything else and answered all my questions. Our A/C unit is working better since he left. Last summer and since turning it on this year it rarely, if ever, met the goal temperature. It is now working correctly.
Description of Work: We purchased the A/C Tune up. He inspected and cleaned the air filter, evaluated the furnace, and inspected and cleaned the A/C unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.95

Chris M.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
There we no additional costs beyond the price of the deal. There were no issues with scheduling. They responded well and arrived on time. The technician completed a routine check and then explained everything that he looked over. Everything turned out fine.
Description of Work: I purchased a Big Deal for a furnace tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.95

Pam K.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
It was fine. They looked at the A/C. They were at the home for about 30-45 mins. The price was a huge savings and I have since received an opportunity to sign a maintenance contract with them and the price on that was good too.
Description of Work: I bought a big deal for $39.95 "Pre-Season" Furnace or "Post-Season" AC Cleaning, Tune-up & Safety Inspection!.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.95

David F.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Donnie came out and checked the ac system both inside and outside of the house. He said that they were an authorized representative for our brand furnace and the dip switches on the furnace/AC blower were not set to the optimum level. He showed us features of our thermostat that we were not aware of. He pointed out a couple of areas that were not of immediate concern that we should watch. He warned us against potential scams on our unit. He should me items such as the condition of the heat exchanger coils and what signs would show that there were problems. He pointed out that for the age of our furnace that they were in good condition, probably aided by the fact we used multiple dehumidifiers in our basement. He of course offered their service contract agreement. He left a brochure for us to look at. He was very professional, friendly and informative.
Description of Work: Air conditioning inspection using an Angie's list coupon/prepaid order.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Mark J.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
THe provider cleaned the furnace and even put in a new filter. Did a great job, and there were no issues. Well done.
Description of Work: Cleaned the Furnace

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Raymond D.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
This was done at a rental property. There were no complaints. They did what they were supposed to do.
Description of Work: I purchased a big deal for $39.95 "Pre-Season" Furnace or "Post-Season" AC Cleaning, Tune-up & Safety Inspection.

Rating CategoryRating out of 5
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.95

Tim C.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Went well, Rob (I think was his name) was knowledgeable and friendly. I was able to ask all sorts of questions and he explained everything he was checking. Will definitely use for a heating inspection in the fall and will call if we ever have any issues. One note, time was for late morning, but there were delays and he ended up making it around 4. Fortunately they are able to call in advance when they were on the way and also did call in the morning to let me know they were running behind for the day.
Description of Work: They performed AC system inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$49

ROSS C.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
I was very pleased. The technician was very polite and was very efficient. He seemed to know what he was doing in the appointment. I had no issues with scheduling.
Description of Work: I purchased the big deal for $39.95 "Pre-Season" Furnace or "Post-Season" AC Cleaning, Tune-up & Safety Inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.95

Jessica L.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
They really were the best! The service technicians were very knowledgeable and friendly!
Description of Work: Fixed our furnace!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

STEPHEN & ANGIE B.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Everything went well. The technician was very congenial, he showed on time, and he did the work as promised. Ultimately, we were happy with the service.
Description of Work: They did some heating and air conditioning work for us.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.95

Merwyn & Karen S.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were out here about 15 or 20 minutes yesterday and everything was fine and we were all set. They provide excellent service and are very prompt. The first time, a couple of years ago, the owner himself came. They were recommended to us by friends. So we called them, and we've had great results from them ever since.
Description of Work: They come in twice a year to check the furnace and the air conditioning. They just checked them yesterday. The price is about $175 for the whole year.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Contact information

4011 E Main St, Columbus, OH 43213

http://www.bestservicehvac.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
22118
Trade License Locale
State of Ohio

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters

FAQ

Best Service Heating & Cooling is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 12:00 PM

Best Service Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Best Service Heating & Cooling offers free project estimates.
Yes, Best Service Heating & Cooling offers eco-friendly accreditations.
Yes, Best Service Heating & Cooling offers a 5% senior discount.
Yes, Best Service Heating & Cooling offers emergency services.
Yes, Best Service Heating & Cooling offers warranties.
Best Service Heating & Cooling offers the following services: Furnace Repair & Air Conditioning Repair. Heat Pump Repair. Duct Cleaning. Water Heaters. Boiler Repair and Tankless water heater repair
Oil Heat, Fireplaces & Chimneys.

Contact information

4011 E Main St, Columbus, OH 43213

http://www.bestservicehvac.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM