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Best Service Heating & Cooling

Heating and Air Conditioning, Water Heaters

About us

Since 1992, Best Service has been providing our customers in central Ohio with the “Best Air Care Anywhere”. Best Service specializes in residential heating and air conditioning system repair and replacement. Each of our trained experts is prepared to help you with the sales, service and installation of the comfort system that is ideal for your home or business.

Business highlights

32 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Furnace Repair & Air Conditioning Repair. Heat Pump Repair. Duct Cleaning. Water Heaters. Boiler Repair and Tankless water heater repair

Services we don't offer

Oil Heat, Fireplaces & Chimneys.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.91,034 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
6%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-1034 of 1034 reviews

James P.
07/2019
5.0
heating & air conditioning/hvac
  + -1 more
Flawlessly. Another company came out earlier in the day and told us the unit was beyond repair and that carrier didn’t make the part I needed, entire unit had to be replaced.....I called Best and Wayne came out and fixed it within an hour and charged only a fraction of the replacement cost. He then explained how it worked and what went wrong. Perfect dream experience. Will go to from now one.
Description of Work: Ac stopped working needed unit fixed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$259

Response from Best Service Heating & Cooling
Thank you for your review! We appreciate your business.

Michele W.
07/2019
5.0
heating & air conditioning/hvac
  + -1 more
Great! Cleaned and verified it was in working order.
Description of Work: HVAC check up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$80

Response from Best Service Heating & Cooling
Thank you for your review! We appreciate your business.

terri S.
06/2019
4.0
heating & air conditioning/hvac
  + -1 more
service was fine the cost for the refrigerant was more than i expect which is what i needed the cost was out of my price range . thank you
Description of Work: ac tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Best Service Heating & Cooling
Thank you for your review and feedback! We appreciate your business.

Scott C.
06/2019
5.0
heating & air conditioning/hvac
  + -1 more
Efficient, explanation of issues were given, professional employees.
Description of Work: AC repair work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Response from Best Service Heating & Cooling
Thank you for your review. We appreciate your business.

Nathan S.
06/2019
5.0
heating & air conditioning/hvac
  + -1 more
Very professional worker and right on time.
Description of Work: AC Tune Up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Best Service Heating & Cooling
Thank you for your review. We appreciate your business.

Brett S.
06/2019
1.0
heating & air conditioning/hvac
  + -1 more
Went as expected Updated 8/21/2019: This is an update to a previous review from 6/2019: During the inspection/tune up I asked about servicing/checking the freon and was advised it is a sealed system and cannot leak. Well flash forward 2 months and I decided to replace my 15 year old AC/Furnace, and find out there was almost no freon in the system at all. I was informed there was almost no freon left in the system, and only about 4 pounds of pressure on the line. SERIOUSLY? I would say, use caution when signing up for an Angies List Coupon because you may not get a thorough inspection. Not sure what I actually paid for other than a cooling fin cleaning of the outside unit.
Description of Work: Ac inspection

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Best Service Heating & Cooling
Thank you for your review. We appreciate your business.

Seming C.
06/2019
5.0
heating & air conditioning/hvac
  + -1 more
The technician arrived on time and was friendly and professional. He made several suggestions to improve the performance of the A/C system.
Description of Work: A/C Tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Best Service Heating & Cooling
Thank you for your review. We appreciate your business.

SANDRA F.
05/2019
5.0
heating & air conditioning/hvac
  + -1 more
Date of service 11/8/18. I have used this company before and have always received great service. Tech Jason was very thorough and professional and polite. Would request him again with next service call.
Description of Work: Pre Season furnace inspection
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Best Service Heating & Cooling
Thank you for the review, we appreciate you and your business.

BRAD B.
05/2019
5.0
heating & air conditioning/hvac
  + -1 more
New heating system and Russ was professional and responsive. Have used before and went with another provider to match existing other heater.
Description of Work: Estimate for new heating system in 2 unit setup

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Best Service Heating & Cooling
Thank you for your great review. Please keep us in mind for any future service you may need. We sell & service other HVAC products.

Darren G.
03/2019
5.0
heating & air conditioning/hvac
  + -1 more
Very thorough, knowledgeable, and pleasant transaction. Would definitely use again.
Description of Work: Inspection of furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Best Service Heating & Cooling
Thanks very much! We're happy to have you as a customer!

Cindy E.
12/2018
5.0
heating & air conditioning/hvac
  + -1 more
Very professional, timely and efficient. Had them check my humidifier. He didnt have that particular filter on the truck. So we scheduled another time for him to come out and replace my filters at no extra charge. Very nice. Would recommend.
Description of Work: Had my furnaces checked

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Best Service Heating & Cooling
Thank you for recommendation! We're glad to hear about our professional and efficient service!

Jonathan G.
12/2018
5.0
heating & air conditioning/hvac
  + -1 more
Best Service Heating and Cooling went above and beyond in the installation of our new air conditioner unit. Donnie spent the extra time needed to make sure everything was installed properly and his attention to detail was phenomenal.
Description of Work: Installation of a new air conditioner unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Best Service Heating & Cooling
Thank you for your kind words! It's our pleasure having you for a customer.

Marc F.
11/2018
5.0
heating & air conditioning/hvac
  + -1 more
Everything went well. Scheduling was easy, the company kept in touch with me to tell me when the tech would arrive, and Matt the tech was very courteous and professional. I felt confident with what he was doing and he explained everything to me. I was very happy with the complete service.
Description of Work: Furnace operation and safety check.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Response from Best Service Heating & Cooling
Thank you for the Feedback! We're happy to hear that Matt was able to provide quality service.

Gary A.
11/2018
5.0
heating & air conditioning/hvac
  + -1 more
I have used Best for several years now and have always found them to be responsive, punctual, and professional-all at a very reasonable price.
Description of Work: Furnace inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Response from Best Service Heating & Cooling
Thank you for the feedback! We're happy to help and glad to hear you were please with our inspection service.

Tim S.
11/2018
5.0
heating & air conditioning/hvac
  + -1 more
Best Service is a very appropriate name for this company. They are kind, courteous and professional at all times. We would VERY HIGHLY recommend Best Service.
Description of Work: Furnace Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Response from Best Service Heating & Cooling
Thank you for the recommendation! We are proud to have staff that act with professionalism and courtesy.

ellen .
11/2018
5.0
heating & air conditioning/hvac
  + -1 more
The install went quickly and smoothly. I highly recommend this company!
Description of Work: I needed a new furnace install on short notice. Best sure fit the bill. They were helpful in decision making and installed one at a very fair price. Additionally they did not charge me for the service call, my first from them, when the utter failure of the old furnace was diagnosed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

Response from Best Service Heating & Cooling
Thank you for the review! We're happy to hear the installation went smoothly.

Jack D.
11/2018
5.0
heating & air conditioning/hvac
  + -1 more
Technician was on time. They called about 20 to 30 minutes prior to arrival. The work was done as promised. This is a good company to do business with.
Description of Work: Furnace tune-up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Response from Best Service Heating & Cooling
We're glad to hear that our technicians are arriving on time and providing quality work. Thank you for the feedback!

Jan H.
10/2018
5.0
heating & air conditioning/hvac
  + -1 more
Best Service did a great job at a great price. Very reliable, and very kind. I will definitely hire them again. Thanks, Russ, Matt, and Donnie!
Description of Work: Thermostat replacement and AC repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Best Service Heating & Cooling
Thank you for the review, [Member Name Removed]! We're glad to hear that you had a good experience with us.

Jerry W.
10/2018
5.0
heating & air conditioning/hvac
  + -1 more
They did good job, we are very pleased.
Description of Work: They installed extra duct work.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Best Service Heating & Cooling
We're glad to hear you're please with our duct work. Thank you for the review!

Doris H.
09/2018
5.0
heating & air conditioning/hvac
  + -1 more
Great. Absolutely great.I am pleased with their work. I signed an agreement with them. I am very pleased with them. They came out at 9 at night and didn't hesitate.
Description of Work: Air Conditioning tune-up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike J.
08/2018
4.0
heating & air conditioning/hvac
  + -1 more
We had them come out to replace a blown capacitor knowing upfront what the issue was. we have had this service done once before in the past and the price was almost double what it was last for a basic installation of a 3 dollar part.
Description of Work: Replace capacitor in heatpump

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$250

DOUG & CELESTE J.
08/2018
5.0
heating & air conditioning/hvac
  + -1 more
Everything checked out OK; no problems or follow-up needed.
Description of Work: Routine HVAC check=-up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Doug F.
08/2018
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service. Water heater pilot light went out and I couldn't get it to re-light. Water heater has a sealed off burner so Best Service came out and fixed the problem along with some tips on how to correct it should it happen again.
Description of Work: Water Heater Service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

SANDRA F.
08/2018
5.0
heating & air conditioning/hvac
  + -1 more
Pre sesaon maintenance was performed on two air condition units and everything went well.
Description of Work: Pre season tune up for two air condtioners

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Jack D.
08/2018
5.0
heating & air conditioning/hvac
  + -1 more
everything went great. it did require an additional part
Description of Work: a/c check and part replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$214

Contact information

4011 E Main St, Columbus, OH 43213

http://www.bestservicehvac.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
22118
Trade License Locale
State of Ohio

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters

FAQ

Best Service Heating & Cooling is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 12:00 PM

Best Service Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Best Service Heating & Cooling offers free project estimates.
Yes, Best Service Heating & Cooling offers eco-friendly accreditations.
Yes, Best Service Heating & Cooling offers a 5% senior discount.
Yes, Best Service Heating & Cooling offers emergency services.
Yes, Best Service Heating & Cooling offers warranties.
Best Service Heating & Cooling offers the following services: Furnace Repair & Air Conditioning Repair. Heat Pump Repair. Duct Cleaning. Water Heaters. Boiler Repair and Tankless water heater repair
Oil Heat, Fireplaces & Chimneys.

Contact information

4011 E Main St, Columbus, OH 43213

http://www.bestservicehvac.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM