ADT Security Services Inc

THEIR INSTALLATION TECHNICIANS DID A TREMENDOUS JOB AND WERE VERY CONSCIENTIOUS AND PROFESSIONAL.

WE ARE PLEASED WITH OUR SECURITY SYSTEM.

WHILE I AM QUITE SATISFIED WITH THE SECURITY SYSTEM AND MONITORING SERVICE PROVIDED, I WAS NOT PARTICULARLY IMPRESSED WITH THE SALESPERSON I WORKED WITH. THE SALESPERSON WAS OBVIOUSLY NEW AND INEXPERIENCED, AND NOT AS KNOWLEDGEABLE AS YOU WOULD EXPECT FOR A COMPANY WHOSE BUSINESS IS CENTERED AROUND MAKING CLIENTS FEEL SECURE. I WOULD NOT HAVE BEEN SOLD IF NOT FOR MY PRIOR EXPERIENCE WITH BRINKS. THE SALESPERSON ALMOST LOST THE JOB FOR THE COMPANY. THE INSTALLATION HAPPENED JUST AS IT SHOULD HAVE. THE TECHNICIAN WAS PROMPT, COURTEOUS, AND LEFT THINGS IN GOOD CONDITION.

THE SALESMAN WHO SIGNED US UP AND GOT OUR CONTRACT GOING WAS VERY PROFESSIONAL AND HELPFUL. HE WAS PROMPT AND EXPLAINED THE SERVICE THOROUGHLY. THE TECHNICIAN WHO CAME OUT TO ACTIVATE THE SYSTEM WAS VERY HELPFUL AND KNEW THE SYSTEM VERY WELL. HE EXPLAINED THE COMPONENTS AND WHAT TO DO CLEARLY AND SUCCINCTLY. HOWEVER, HE MADE A FEW INAPPROPRIATE JOKES, IT WAS JUST UNCOMFORTABLE TO BE AROUND HIM. HE ALSO FILLED IN THE COMMENTS SECTION OF HIS JOB REPORT FOR ME, INSTEAD OF HAVING ME DO IT OR EVEN ASKING ME WHAT I WANTED TO SAY. FOR INSTANCE, HE RANKED HIMSELF AS ''EXCELLENT'', WHICH PERHAPS I DIDN'T WANT TO DO. THAT TURNED ME OFF A BIT, BUT NOT ENOUGH NOT TO CONTINUE TO USE THEM IN THE FUTURE. IT WAS MOSTLY A PERSONALITY THING, AND A LACK OF PROFESSIONALISM ON HIS PART.

MY OVERALL EXPERIENCE WAS GOOD, BETTER THAN I HAD EXPECTED. ROGER MILLER WAS EXCELLENT TO WORK WITH, HIS PAST WORK EXPERIENCE AND TIME WITH BRINKS HAS PROVIDED HIM A GOOD BACKGROUND FOR THE WORK HE DOES. JEREMIAH DID A GOOD JOB OF INSTALLING. I WOULD OFFER TWO POINTS. FIRST, I DID READ FROM OTHERS THAT THE INSTALLATION WORK DOES TAKE TIME. IT DOES, SET ASIDE A DAY. SECOND, THE ONLY NEGATIVE COMMENT I WOULD HAVE IS THAT NEVER HAVING SEEN A MOTION SENSOR IN MY LIFE, I WAS NOT PREPARED TO HAVE TO CHOOSE THE LOCATION. I DID PRESS THE TECH REPEATEDLY FOR ASSISTANCE BUT HE DECLINED, SAYING IT WAS MY DECISION. AS THIS IS THEIR AREA OF EXPERTISE, I WOULD HAVE THOUGHT BRINKS WOULD HAVE ASSISTED WITH THAT. UNFORTUNATELY OUR ALARM DID MALFUNCTION WITHIN TWO HOURS OF THE TECH'S LEAVING, BUT IT WAS ON A DIFFICULT DOOR. DARREN, ANOTHER TECH, ARRIVED WITHIN 24 HOURS AND FIXED THE PROBLEM. CONTACT WITH THE MAIN OFFICE AND WEBSITE HAS ALSO BEEN VERY GOOD.

THE SALES REP WAS VERY PROACTIVE. HE MADE THREE TRIPS TO EXPLAIN EVERYTHING ABOUT OUR NEW SYSTEM. THE WORK WAS DONE WELL. WE DO NOT HAVE ANY COMPLAINTS, SO FAR. EVERYTHING IS WORKING FINE AND WE HAVE HAD THE SYSTEM FOR ABOUT 4-6 MONTHS. THEY HAVE DONE VERY WELL IN EXPLAINING EVERYTHING IN DETAIL ABOUT THE SYSTEM. THEIR PRICE IS VERY COMPARABLE TO OTHER ALARM COMPANIES. THE PRICE IS NOT IMPORTANT TO ME, BECAUSE OF THE HIGH QUALITY SERVICE AND PRODUCT.

I CALLED THE MANAGER 3 TIMES, LEFT MESSAGES AND WAITED OVER A WEEK BEFORE HE RETURNED MY CALL. I FAXED HIM A COPY OF THE GUARANTEE CERTIFICATE TO PROVE THAT IT HAD NOTHING ABOUT SIGNING A NEW CONTRACT. AFTER HE REVIEWED IT HE SAID HE REFUSED TO HONOR IT. THIS IS STILL UNRESOLVED AT THIS TIME.

DID A VERY PROFESSIONAL JOB OF INSTALLATION (ZANE) WITH IT TAKING LONGER THAN EXPECTED. CLEANUP WAS GOOD. SYSTEM WAS EXPLAINED VERY WELL BY SALESMAN.

THE SALESMAN AND SERVICE TECHS CAME ON SCHEDULE - VERY NICE GUYS. IT TOOK SEVERAL VISITS BY THE SERVICE TECHS TO GET THE JOB ALL DONE, BUT THEY WERE VERY TIMELY WITH THEIR APPOINTMENTS. SINCE THE JOB WAS SUPPOSED TO BE A TAKEOVER OF A PRE-EXISTING SYSTEM, I INITIALLY THOUGHT THAT THE COST WOULD NOT BE HIGH. BUT APPARENTLY, SOME OF THE WIRING OF THE OLD SYSTEM WAS NOT COMPATIBLE WITH BRINKS' EQUIPMENT. PUTTING IN NEW WIRING AND HEAT/SMOKE/CARBON MONOXIDE/MOTION DETECTORS SENT THE COST UP REALLY QUICKLY.

I WAS TAKING ESTIMATES FOR A SECURITY COMPANY TO ASSUME MONITORING OF A PRE-EXISTING SECURITY SYSTEM. THIS COMPANY WAS A LITTLE ON THE HIGH SIDE IN PRICING. OTHER THAN THAT, THE SALESMAN WAS PROMPT IN SHOWING UP FOR OUR APPOINTMENT AND HE SEEMED TO KNOW THE BUSINESS.

THE INSTALLATION WENT SMOOTHLY. DUE TO THE ONGOING REMODELING IN OUR HOME WE HAVE NOT ACTIVATED THE SECURITY SYSTEM YET.

MY SALESPERSON WAS ROGER MILLER, WHO WAS VERY INFORMATIVE AND WORKED TO GIVE ME THE MOST AMOUNT OF PROTECTION FOR A LOW COST. THE INSTALLING TECHNICIAN WAS VERY COURTEOUS AND PROFESSIONAL. HE CLEANED AND PICKED UP AFTER HIS WORK WAS DONE.

BRINKS DID A FINE JOB. ARRIVED WHEN THEY SAID THEY WOULD AND COMPLETING THE WORK IN ONE DAY. THEY CALLED TO CHECK UP AND MAKE SURE WE WERE HAPPY WITH THE SYSTEM AS WELL

THE BRINK'S SALESMAN (DAVID STEWARD) WAS SO INFORMATIVE AND KNOWLEDGABLE. HE BROUGHT SAMPLES OF THE EQUIPMENT SO THAT WE COULD SIMULATE ALARMS, AND SHOWED ME HOW TO WORK ALL OF IT. HE ANSWERED ALL OF MY QUESTIONS WITHOUT ANY SIGN OF FRUSTRATION OR ANNOYANCE. HE MADE ME FEEL VERY COMFORTABLE AND I KNEW THAT BRINK'S WAS THE WAY TO GO. THE INSTALLER WAS EQUALLY PROFESSIONAL AND COURTEOUS. HE EXPLAINED WHY HE CHOSE CERTAIN LOCATIONS FOR THE EQUIPMENT, AND THE PROPER WAY TO WORK THE KEY PAD. HE DIDN'T RUSH THROUGH ANYTHING, AND ALLOWED ME TO ASK QUESTIONS. ABOUT A MONTH LATER, MY KEY PAD MALFUNCTIONED. THE CALL CENTER CALLED RIGHT AWAY AND WAS VERY PROFESSIONAL. ANOTHER INSTALLER CAME OUT TO FIX IT (A 2 DAY TURN-AROUND). AGAIN, HE WAS VERY COURTEOUS, AND HAD MY KEY PAD REPLACED AND TESTED IN A VERY SHORT TIME (UNDER AN HOUR). I AM VERY IMPRESSED WITH BRINK'S! (THE PRICE NOTED IS MY SYSTEM PLUS MY FIRST 3 MONTHS OF SERVICE.)

THEY MADE SPECIAL ARRANGEMENTS BECAUSE OF THE ROBBERIES TO COME RIGHT AWAY.

THEY ARE ALWAYS GOOD. THEY RESPOND WELL. THEY GET THE JOB DONE. THEY APOLOGIZED FOR TAKING SO LONG WHEN FIXING THE WIRES.

TALKED TO 5 COMPANYS, MOST COST EFFERENT , AND BETTER COVERAGE LOCATED LOCALLY

I HAVE NEVER DEALT WITH AN ENTIRE CHAIN OF COMMAND THAT WAS LESS PROFESSIONAL THAN THIS GROUP OF PEOPLE. THE SALES PERSON, BEN, CAME TO OUR HOME TO MARK WHERE THEY WERE TO WIRE OUR ADT SECURITY SYSTEM AND THEN THEY WIRED IT INCORRECTLY. WHEN WE ASKED THEM TO RESOLVE THIS, THEIR SOLUTION WAS TO SPLICE THE WIRING WHICH APPEARED TO BE A TANGLED MESS.

CALLED ON MONDAY AND THEY INSTALLED IT ON WED.

ADT BOUGHT OUT MY OLD ALARM SERVICE. I NOW HAVE A BAD SENSOR, BUT THE COMPANY WONT SERVICE THE SYSTEM. THEY WANT ME TO PAY OVER A THOUSAND DOLLARS FOR AN UPGRADE, EVEN THOUGH MY PROBLEM IS QUITE SMALL.

THE SALES CONSULTANT MARK GERARD PROVIDED A FULL AND EXCELLENT SERVICE FROM EXPLAINING THE SYSTEM AND SERVICES IN EXTENSIVE AND FULL DETAIL TO AFTER SALES CARE SERVICE. INSTALLATION WITHOUT FAULT TOO. HIGHLY RECOMMEND MARK AND BRINK TO ANYONE LOOKING FOR AN ALARM SYSTEM.

IT WAS A GREAT EXPERIENCE, GREAT SERVICE, GREAT PRODUCT.

A VERY COMPETENT COMPANY THAT KNOWS ITS BUSINESS

THEY SEEM TO ME THAT THEY DO A VERY NICE JOB.

SEND US POSTCARDS SAYING "WE THINK YOU NEED YOUR ALARM MONITORED". THIS ANNOUNCES TO MY MAIL CARRIER AND WHOEVER ELSE THAT WE ARE NOT BEING MONITORED. I WILL NEVER USE THEM.