ADT Security Services Inc

I STILL CAN'T GET OVER HOW GOOD THE INSTALLATION WAS. IT AMAZES ME ONE GUY WAS ABLE TO WIRE THE SYSTEM THROUGH THE HOUSE WITH NO VISIBLE WIRES ANYWHERE BUT IN ONE CLOSET AND IN THE BASEMENT. I DON'T LIKE THEIR POLICY OF REQUIRING AUTOMATIC DEDUCTIONS FROM YOUR CREDIT CARD, BUT ONCE YOUR EXPIRATION DATE PASSES THEY STARTED BILLING US. NOT WILD ABOUT THE SALESMAN THAT COMES TO YOUR HOUSE TO STIR UP FEARS. NO MATTER, WE HAD ALREADY COMMITTED. LIKE MOST ALARM SYSTEMS IT ISN'T IMMEDIATELY COMPATIBLE WITH INTERNET PHONE SERVICE. THEY CHARGE $75 OR SO TO COME OUT AND DO WHAT AMOUNTS TO SWAPPING 4 WIRES IN THE SMALL BOX THAT HANGS OUTSIDE THE UNIT. I FIGURED OUT HOW TO DO THIS MYSELF AND THE SERVICE WORKED FOR ABOUT 2 MONTHS ON IT THEN STOPPED WORKING MOST LIKELY DUE TO VONAGE. WE'RE BACK TO "NORMAL" PHONE SERVICE NOW. CUSTOMER SERVICE HAS BEEN NEITHER EXEMPLARY NOR AWFUL THE FEW TIMES I'VE CALLED.

WORK TOOK MORE TIME THAN INITIALLY EXPECTED. INSTALLER WAS PLEASANT AND TRIED NOT TO BE DISRUPTIVE TO THE COURSE OF MY DAY AS HE MOVED THROUGH THE HOUSE TO COMPLETE THE INSTALL.

MY HUSBAND TOOK A VACATION DAY TO MEET WITH BRINK'S ABOUT THEIR PRODUCT. NO ONE EVER SHOWED. I CALLED THE 800 NUMBER IN TEXAS, AND THEY GAVE ME THE COLUMBUS NUMBER TO CONTACT THE SALES PERSON WHO WAS TO HAVE MET WITH MY FAMILY. THE COLUMBUS NUMBER WAS CHANGED. IS THIS A COMPANY I WANT TO MONITOR MY HOME FOR SECURITY, AND FOR FIRE, IF THEY DON'T EVEN KNOW THEIR OWN PHONE NUMBERS? NEEDLESS TO SAY, WE DIDN'T HAVE THIS COMPANY MONITOR OUR HOME. I WOULD LIKE TO ADD THAT WHEN THE SALES REPRESENTATIVE DID FINALLY MEET WITH MY FAMILY, RICH, WHO NO LONGER WORKS THERE, WAS APOLOGETIC, AND VERY PERSONABLE.

THE PHONE REP WAS HELPFUL WHEN I CALLED TO REPORT THE PROBLEM. THE ACTUAL REP WHO CAME TO THE HOUSE WAS ON TIME AND FIXED THE PROBLEM QUICKLY. AND THERE WAS NOT AN ISSUE OF PAYMENT BECAUSE OF THE PROTECTION PACKAGE WE BOUGHT.

ADT AS A COMPANY IS FINE, I'M SURE, BUT ONE COMPLAINT WAS THAT OUR ALARM WAS NOT HOOKED UP FOR 2+ YEARS, AS IT HAD BEEN CONNECTED TO A TELEPHONE FAX LINE THAT WE THEN CANCELLED (NOT OUR MAIN LINE). I DON'T KNOW WHY THAT HAPPENED, AND NO BREAK-IN OCCURRED, BUT I WAS DISTURBED THAT THE GENERAL ADT COMPANY TOOK NO RESPONSIBILITY FOR IT -- JUST ACTED LIKE IT WAS FINE, MOVE ON. AND WE'D PAID FOR IT ALL THAT TIME! IT WAS HOOKED UP TO NOTHING! ALSO, WE HAD ISSUES OF GETTING SOME REPAIRS, WHICH ARE CHARGED, RATHER THAN FALLING UNDER THE REPAIR PLAN, AND THAT'S SURPRISING. BUT, IF YOU'RE WANTING A SECURITY SYSTEM, I DON'T SEE ANY REASON NOT TO GO WITH THEM. IT MAKES YOU FEEL MORE SECURE, THAT'S CERTAIN, AND A SMALL PART OF THE COST IS OFFSET ON LOWER INSURANCE.

I WAS VERY IMPRESSED WITH THE SALES REPRESENTATIVE(TONY). HE CAME TO THE HOUSE AT OUR CONVENIENCE AND PROVIDED A COMPREHENSIVE REVIEW OF OUR CURRENT SYSTEM, AS WELL AS WHAT BRINK'S HAS TO OFFER. HE WAS KNOWLEDGEABLE ABOUT HIS PRODUCT, AND THE COMPETITION, AND WAS NOT HIGH PRESSURE, AT ALL. I HAVE NOT HAD THE OPPORTUNITY TO INSTALL WITH BRINK'S YET, BUT LIKELY WILL.

CHOSE A COMPETITOR BECAUSE OF PRICE.

I HAVE NEVER HAD A SECURITY SYSTEM BEFORE, AND WAS VERY NERVOUS ABOUT SETTING IT OFF ALL THE TIME. THE BRINKS COMPANY WERE VERY HELPFUL IN ANSWERING ALL MY QUESTIONS AND WALKING ME THROUGH THE WHOLE PROCESS-TWICE. ONE GENTLEMAN CAME TO DO THE INFORMATION AND AGREEMENT PORTION OF THE CONTRACT. THEN ANOTHER GENTLEMAN CAME OUT A DIFFERENT TIME TO SET UP CODES AND INSTALL HARDWARE FOR ADDITIONAL MOTION AND WINDOW SENSORS. BOTH WERE VERY HELPFUL AND ANSWERED ALL MY QUESTIONS AND CONCERNS WITH THE UNIT. THEY HAVE A VERY RAPID RESPONSE BY PHONE. HAVE NOT HAD TO USE ALL THE FEATURES AND HOPE I NEVER DO. ITS A GREAT PEACE OF MIND TO HAVE THE SYSTEM, AND I AM GLAD I WENT WITH BRINKS.

PRICE QUOTE WAS $32.00 FOR FIRE, AND BURGLAR MONITORING. WE ENDED UP CHOOSING A COMPETITOR WHO HAD A BETTER PRICE, AND WAS A LOCAL COMPANY.

BOTH THE SALES, AND INSTALLATION PERSONNEL WERE PROMPT IN ARRIVING AT OUR HOME. THE SALESPERSON WAS A LITTLE PUSHY IN TRYING TO SELL US THE SYSTEM, BUT NOT TO THE POINT OF MAKING FALSE CLAIMS, ETC. THE INSTALLATION WAS FREE WITH A ONE-YEAR MONITORING CONTRACT. THE INSTALLATION PERSON WAS NICE BUT A LITTLE MESSY, AND DIDN'T CLEAN UP WHEN HE WAS THROUGH WITH THE JOB. ALARM SEEMS TO WORK FINE ALTHOUGH IT'S NEVER BEEN NEEDED. ADT DID CONTACT US ON ONE OCCASION TO MAKE SURE EVERYTHING WAS OK WHEN THE POWER WENT OUT, AND THE SYSTEM WENT DOWN.

VERY PROFESSIONAL AND KNOWLEDGEABLE. PRODUCT WAS A LITTLE MORE THAN I WANTED TO SPEND AT THE PRESENT TIME.

SHOWED UP LATE, AND WANTED TO RESCHEDULE. HAVEN'T HEARD BACK FROM THEM.

THEY SENT TWO MEN. THEY WERE BOTH METICULOUS WORKERS. THEY HAD GREAT SENSE OF HUMORS. THEY WERE VERY PROFESSIONAL. THEY WERE NOT HURRIED IN THEIR JOBS, TOOK THERE TIME. THEY ALSO HAD A PHONE ISSUE BUT DID NOT LEAVE UNTIL IT WAS SETTLED.

WILLING TO MAKE CHANGES IN OUR SYSTEM AND SECURITY PLAN. ADJUSTED PRICE OF OUR MONTHLY PAYMENTS BASED ON THESE CHANGES.

WE ARE VERY PLEASED WITH THE SERVICE WE HAVE RECEIVED THROUGHOUT THE YEARS. IT IS ALSO GOOD TO KNOW THEY ARE SO RESPONSIVE WHEN YOU HAVE A PROBLEM.

THE ALARM IN THE BASEMENT WOULD KEEP GOING OFF, AND THEY WOULD NOT TAKE CARE OF IT. THEY DID NOT EVEN CALL ONCE WHEN THE ALARM WENT OFF. THEY WANTED TO CHARGE ME TO PUT IN A NEW CENSOR.

WHEN THEY INSTALLED THEY DID NOT CLEAN UP AS MUCH AS WE HAD HOPED. THE CUSTOMER SERVICE IS GREAT, AND THE TECHNICIANS WERE GOOD AT EXPLAINING THE SYSTEM.

I WAS ORIGINALLY IMPRESSED BY THE IMMEDIATE RESPONSE, AND ABILITY TO MEET THE NEXT MORNING. WHEN THE REP. SHOWED UP, SHE WAS WEARING CAPRI PANTS AND FLIP FLOPS, SHE DID NOT HAVE ANY IDENTIFICATION VISIBLE, AND SHE WAS 20 MINUTES LATE. VERY UNPROFESSIONAL. SHE PROCEEDED TO TELL ME THAT THE PRE-WIRING WE HAD ALREADY PAID FOR WAS A WASTE, AND THAT WE NEEDED TO USE WIRELESS SERVICE ON ALL OF OUR WINDOWS. SHE INSISTED ON ADDITIONAL SERVICE THAT WAS UNNECESSARY, AND CLAIMED THAT ADT WAS THE ONLY COMPANY TO OFFER CERTAIN SERVICES (DIGITAL PHONE SERVICE CAPABILITY), WHICH TURNED OUT NOT TO BE THE CASE. THE REP. PRICED OUR ESTIMATE AT OVER $2000. THERE WAS NO CONSIDERATION OR PRICE ADJUSTMENT FOR THE FACT THAT ALL OF THE DOORS, AND THE AREAS WHERE WE WANTED TOUCH PADS, AND THE MOTION SENSOR WERE PRE-WIRED. WE RECEIVED ESTIMATES FROM 3 COMPANIES, AND THIS ESTIMATE WAS ALMOST 8 TIMES THE AMOUNT OF THE OTHER COMPANY ESTIMATES.

FROM BEGINNING TO END, THE EXPERIENCE WAS ENJOYABLE. EVERYONE WAS POLITE AND RESPECTFUL. THERE WAS A FEW STICKY SITUATIONS ON WHERE TO DRILL TO GET THE BEST COVERAGE, AND THEY HANDLED IT BEAUTIFULLY.

SALES AND SERVICE SEEM TO BE UNCOORDINATED AT THIS COMPANY DUE TO AN INCENTIVE SYSTEM WHICH MUST REWARD SALESMEN FOR SELLING HARDWARE, AND MUST REWARD SERVICE TECHNICIANS ON INSTALLATION EFFICIENCY (PIECE WORK). I HAD DIFFICULTY OBTAINING A QUOTE TO UPGRADE AND RESTART OUR SYSTEM AFTER A MAJOR HOME RENOVATION, THEN NEVER COULD FIND A SERVICE TECHNICIAN WILLING TO INSTALL WHAT A SALESMAN HAD SOLD TO ME.

THE COMPANY GAVE ME A $500 PLUS ESTIMATE FOR TURNING ON AN ALREADY UPDATED ALARM SYSTEM. I WAS ENCOURAGED TO PURCHASE ADDITIONAL GLASS BREAKS. ALSO, ACCORDING TO THIS COMPANY, THE ELECTRICAL WIRES THAT WERE COMING OUT OF THE DOORS WERE ACTUALLY RADIO TRANSMITTERS AND THEY WERE ''WORTHLESS.'' ALL I WANTED TO DO WAS HAVE THE EXISTING, UPDATED ALARM SYSTEM TURNED ON, NOT PURCHASE ANYTHING NEW!

THEY WERE VERY PROMPT AND PROFESSIONAL. THEY DIDN'T TRY TO SELL US WHAT WE DIDN'T NEED. THE INSTALLER WAS EVEN SENSITIVE TO PUTTING MONITORS WHERE THEY'D LOOK BETTER WITH OUR DECOR, WHEN POSSIBLE. THEY WERE VERY NICE WHEN WE'VE CONTACTED THEM BY PHONE SINCE INSTALLATION.

OVERALL, OUR EXPERIENCE SO FAR HAS BEEN OUTSTANDING. THE SALES REP RETURNED MY PHONE CALL IN A TIMELY MANNER. WE SET AN APPOINTMENT FOR A FEW DAYS LATER AND HE ARRIVED EXACTLY ON TIME. HE SPENT ABOUT A HALF HOUR DETERMINING WHAT WE NEEDED INSTALLED AND HAD US COMPLETE ALL PAPER WORK WITHIN ANOTHER HALF HOUR OR SO. THE INSTALLATION WENT SMOOTHLY, THOUGH THE TECHS WERE SCHEDULED FOR BETWEEN 12 AND 2 PM AND THEY CALLED A LITTLE BEFORE 2 AND SAID IT WOULD NOW BE A LITTLE AFTER 3:00 PM. THEY WERE RUNNING A LITTLE LATE. ONCE HERE, BOTH TECHS WERE EXTREMELY PROFESSIONAL AND COURTEOUS. THEY DID AN EXCELLENT JOB ON A FAIRLY GOOD SIZE INSTALLATION AND SEEMED VERY CONSCIENTIOUS ABOUT THEIR WORK. THE INSTALLATION WAS COMPLETED IN ABOUT 4 HOURS. I WOULD DEFINITELY RECOMMEND BRINKS TO ANYONE CONSIDERING HAVING AN ALARM SYSTEM INSTALLED IN THEIR HOME.

THEY WERE ON TIME, INFORMATIVE AND NOT HIGH PRESSURE.

WE SCHEDULED TO MEET ON A SUNDAY, WHICH IMPRESSED ME. I WAS ABLE TO GET AN OVERVIEW OF HOW THE BRINKS HOME SECURITY SYSTEM WORKS AND WAS VERY IMPRESSED WITH THE KNOWLEDGE & EXPLANATION OF ROGER MILLER. THEY ARE A LITTLE PRICEY, BUT THEY DO OFFER SOME NICE INCENTIVES. WE ARE STILL CONTEMPLATING WHETHER OR NOT TO PUT IN THE SYSTEM, BUT IF WE DO WE'LL PROBABLY GO WITH BRINKS.