A Hometown Appliance Service

WE HAD HOMETOWN APPLIANCE SERVICE OUT BECAUSE OUR REFRIGERATOR WAS NOT COOLING PROPERLY AND BECAUSE OUR DISHWASHER WAS LEAKING. THE SERVICE PERSON WAS ABLE TO TELL US THAT THE REFRIGERATOR WAS SO OLD THAT IT WASN'T WORTH REPAIRING, AND VERY QUICKLY DETERMINED WHAT WAS CAUSING THE DISHWASHER TO LEAK, AND THEN FIXED IT. HE ALSO GAVE US AN EXTRA PRICE BREAK BECAUSE WE WERE ANGIE'S LIST MEMBERS. THE SERVICE PERSON WAS A VERY POLITE, FRIENDLY AND KNOWLEDGEABLE YOUNG MAN. I WILL DEFINITELY CALL HOMETOWN APPLIANCE AGAIN WHEN I NEED APPLIANCE REPAIR.

THE VERY BEST!!! WONDERFUL. THE YOUNG REPAIR MAN WAS POLITE, PLEASANT, KNOWLEDGEABLE AND GAVE ME THE BAD NEWS THAT MY OLD WASHER WAS RUSTED OUT BEYOND REASONABLE REPAIR. THE GOOD NEWS WAS HOW LITTLE HE CHARGED ME.

WONDERFUL COMPANY. ARRIVED ON TIME, SERVICE TECHNICIAN WAS POLITE AND EVEN WILLING TO SHOW ME HOW TO FIX THE PROBLEM IN THE FUTURE MYSELF. GREAT EXPERIENCE. I EVEN GOT A THANK YOU NOTE AFTERWARD!

ROBBIE WAS POLITE AND KNOWLEDGEABLE. HE TOOK THE TIME TO EXPLAIN THE PROBLEM.

THE SERVICE TECHNICIAN WAS POLITE AND ON TIME. HE WAS ABLE TO QUICKLY DIAGNOSE THE PROBLEM WITH MY DISHWASHER, AND WAS BACK THE NEXT DAY WITH THE NECESSARY PART TO MAKE THE REPAIR.

JOE WAS ABLE TO EXPLAIN TO ME WHAT THE KNOCKING SOUND WAS ON MY FRIDGE, SOMETHING THAT NO ONE ELSE HAD BEEN ABLE TO EXPLAIN. HIS PRICING IS EXTREMELY REASONABLE. I HAVE USED HIM IN THE PAST AND WILL CALL HIM FOR ANY APPLIANCE REPAIR.

HOLLY ANSWERED THE PHONE AND ROBBY WAS THE SERVICE TECH. I CALLED IN ADVANCE IN HOPES TO HAVE AN APPOINTMENT TIME, BUT INSTEAD THEY GAVE ME A 2 HOUR WINDOW WHEN THEY WOULD BE HERE. ROBBY WAS REALLY GOOD, HE COULD'VE TRIED TO SELL ME A MORE EXPENSIVE REPAIR, BUT HE DIDN'T. HE ALSO DID A FEW THINGS ON MY RANGE TOP AND NO ADDITIONAL CHARGE TO ME.

THE SERVICEMAN WAS HERE TWO HOURS AFTER BEING CALLED. SERVICE WAS EXCELLENT AND I WAS GIVEN GOOD INFO ON PROBLEM & FURTHER ACTION I MIGHT TAKE.

VERY PROMPT, DIAGNOSED PROBLEM RIGHT AWAY, AND THE PRICE WAS REASONABLE.

THEY CALLED BEFORE THEY CAME TO CONFIRM THE APPOINTMENT AND AGAIN AFTER TO CHECK MY SATISFACTION. I WILL USE AGAIN.

ROBBIE WAS EXCELLENT, VERY COURTEOUS AND POLITE.

JOE WAS PROMPT AND VERY PERSONABLE. HE DIAGNOSED THE PROBLEM QUICKLY AND FIXED IT. WE HAD SOMEONE TRY TO REPAIR IT BEFORE, UNSUCCESSFULLY. NOW IT WORKS WELL. I FELT THE PRICE WAS REASONABLE.

AFTER WE HAD A MIX UP, THEY SOLVED PROBLEM. THEY DISCOUNTED THE WORK AND WROTE ME AN APOLOGY NOTE.

JOE WAS KNOWLEDGEABLE, EFFICIENT AND INFORMATIVE.

UNABLE TO JUDGE PRICING DIDN'T GET ADDITIONAL ESTIMATES.

HE'S DONE SEVERAL THINGS FOR US. HE CAME OVER VERY QUICKLY THE NIGHT I CALLED HIM WHEN OUR ICE MAKER BROKE.

AFTER A TECHNICIAN CAME TO DIAGNOSE THE PROBLEMS AND PROVIDED US WITH AN ESTIMATE FOR PARTS AND LABOR, WE CHOSE TO HAVE BOTH APPLIANCES REPAIRED. THAT WAS ACCOMPLISHED THE FOLLOWING DAY. ANGIE'S LIST MEMBERS GET A BREAK ON THE SERVICE CHARGE, WHICH IS ALREADY LOWER THAN SEVERAL OTHER COMPANIES'.

JOE QUICKLY DIAGNOSED THE PROBLEM, THE CAUSE, COST TO FIX THE PROBLEM, AND WAS ABLE TO REPLACE THE PUMP ASSEMBLY WITH BRAND NEW GE PARTS. HE EXPLAINED EVERYTHING HE DID AND GAVE ME TIPS ON HOW TO KEEP MY DISHWASHER IN TIP TOP SHAPE. WHILE HERE I ALSO HAD JOE GIVE ME ADVICE ON A 20 YEAR OLD SEARS WASHER AND DRYER. THE WASHER WAS LEAKING AT THE BOTTOM WHEN FILLING. HE SHOWED ME THE RUSTED TUB IN THE WASHER AND TOLD ME TO BUY A NEW WASHER. ON THE DRYER HE REPLACED THE ROLLER BELT AND TOLD ME IT STILL HAD SEVERAL YEARS OF LIFE IN IT. I WAS VERY, VERY PLEASED WITH THE PROMPTNESS, KNOWLEDGE, SERVICE, AND PROFESSIONALISM OF JOE. I ENJOYED HAVING JOE IN MY HOUSE SOLVING MY APPLIANCE PROBLEMS FOR ME. HE WAS PLEASANT, EXPLAINED EVERYTHING AND I ENJOYED TALKING TO HIM. I WOULD HIRE HIM AGAIN IN A HEART BEAT.

THEY SHOWED UP ONE HOUR AFTER I CALLED. JOE THE SERVICEMAN WAS VERY KNOWLEDGEABLE.

JOE WAS VERY HONEST AND STRAIGHTFORWARD. HE FIXED SOME THINGS THAT HE DID NOT CHARGE ME FOR SINCE HE HAD MISSED THEM ON A PREVIOUS VISIT. HE WAS VERY FRIENDLY AND DID A GOOD JOB!

JOE WAS GREAT, HE ALSO INFORMED ME MY WASHING MACHINE WAS ABOUT 20 SOME YEARS OLD, AND MAY NOT BE WORTH FIXING (I AGREED). HE GAVE ME OPTIONS TO LOOK INTO IF I WISHED TO DO THE REPAIR MY SELF. HE WAS VERY INFORMATIVE AND WENT ABOVE AND BEYOND WHAT I EXPECTED.

THE COST OF REPAIR WAS MUCH MORE REASONABLE THAN REPLACING THE APPLIANCE. HE TOOK RESPONSIBILITY FOR NOT COMPLETELY REPAIRING THE DRYER ON HIS FIRST VISIT. I WAS NOT CHARGE FOR LABOR, ONLY PARTS. HE HAS ALSO REPAIRED MY OVEN IN THE PAST. I WILL CONTINUE TO CALL HIM IN THE FUTURE.

EXCELLENT COMPANY!! THEY RETURNED MY CALL WITHIN 10 MINUTES AND WERE OUT TO MY HOUSE WITHIN THE HOUR. VERY PROFESSIONAL AND KNOWLEDGEABLE. BEST PRICES I COULD FIND.

IT TOOK A MONTH FOR THE PART THAT WE ORDERED TO COME IN AND JOE AT HOMETOWN CALLED ME EVERY WEEK TO KEEP ME UPDATED ON THE STATUS. THIS IS EXCELLENT CUSTOMER SERVICE.

THEY STAYED FOR THREE HOURS WHILE IT WAS REPAIRED, THEY WERE VERY POLITE, NICE, AND DID WHAT THEY SAID.DK