A Hometown Appliance Service

The repairman showed up on time. He got the job done quickly and efficiently. He was very neat and clean, making sure to clean up really well after themselves. He was informative and explained everything he was doing and why he was doing it.

It was rather involved, but Joe was great. Our plastic water line had sprung a leak, causing water to accumulate in the ceiling of our finished basement. Joe checked out what he could see of the plumbing but could not see just how the line ran because of the ceiling panels in the basement. He told us where he thought things were and suggested that we do the research (i.e. tear out the ceiling panel and figure out the lines), then he would come back to replace the water line. We did this, which saved us a money. He replaced the line, and all is well again.

Electronic panel stopped working. The initial repairman told me the warranty would be for 1 year. When a different repairman installed it he told me the warranty would only be for 90 days. Cost of initial service call was included in overall price since they did the repair.

I like that they can offer you same day service. They arrive on time. He figured out what was wrong right away and got the part. He was able to fix both appliances in an hours' time.

We were pleased with the results. The refrigerator worked better than it has for a long time, and no longer frosts up around the ice dispenser. Altogether he replaced 3 parts, and the total cost was $10 less than the estimate.

It was excellent. He came that very day very quickly and found the problem very quickly. He was a very pleasant person. The price was reasonable for what he did.

They are very prompt and they stick with what they quote. The washer was back up the same day and the dryer needed another trip for the motor and exhaust clean-out and to reroute the vent.

Overall it went great. I would call him again, everything went well. He cleaned up and he gave good instructions on what I needed to do for the dishwasher in the future to keep it running well.

Great - Joe came and the sensor was not working so the freezer did not know it was not making ice. Joe replaced the sensor and said to give it 24 hours to make ice. The next day there was still no ice so we called and scheduled and he came out again and had to replace the actual ice maker. Joe was friendly, personable and we enjoyed having him at our house and would surly use them again.

Joe was the tech that came out and he was very friendly. He was efficient and fixed both our water dispenser and our dryer. We haven't had problems with either since.

The inside of our refrigerator seemed to be a little warmer than normal in the morning; I thought maybe one of the kids left the door open. Upon returning from work (JULY 3) I discovered the refrigerator was still not very cold and some items in the freezer had thawed completely. I called several appliance service businesses, but everyone seemed to be off to begin the Independence Day celebration. Figuring that it would not get it fixed that day, I emailed Hometown Appliance Service about problem along with the model number of the unit. I also ordered a new refrigerator ($1,056.81) - similar to the one we have - because I assumed the worst. To my surprise I got a call within an hour!!! Joe came out that night (night of RED WHITE & BOOM), had correct part in hand, and fixed our refrigerator. I promptly canceled the new refrigerator I ordered; which saved us money we didn't need to spend. Joe was professional and a genuinely nice guy.

They came out and advised me not to get my washing machine fixed. I think that was the right advice. He explained to me why he thought that I shouldn't. He said they were low on parts for my washing machine, and that if I got it fixed it would break anyway because it was old. He charged $45 for the visit, and I thought it was worth it.

A tenant in an investment property informed me their oven was not reaching temperature, so I assumed it needed a new thermostat. I found AHAS through Angie's List. They were one of the 3 companies I called, and they were the best at getting back with me and seemed the most diligent just from initial phone conversations. They agreed to contact the tenant and schedule service directly. They were able to make a service call the next day. They were OK that I wasn't able to attend, and accepted payment after the service call over the phone by credit car. Extremely helpful for repairs to investment property. They found out that the tenants just didn't have the knob on correctly on the oven, so I was only charged a $45 service call charge. They could have replaced a thermostat or did other work and charged me, but didn't. I will use them again.

The owner came to give me an estimate. He was very personable. Although I thought the price was high, he assured me that the parts were very expensive and the service call was minimal in comparison. He gave me the quote and I agreed to have the ice maker replaced. He ordered the parts and fixed the ice maker the following day. It's been working wonderfully ever since. He even sent a thank you note. Great company!

They were okay. I also had him put weights on the bottom of my refrigerator door. I feel like I paid a lot for what I got. He was also friendly and nice.

They cleaned out corrosion that was preventing the gas from getting through. They were professional from the get go. The lady I spoke with was very polite and professional and scheduled me for the next day. The serviceman was very prompt, courteous, and neat. He knew exactly what the problem was and fixed it quickly. Everything was just great.

The experience with A Hometown Appliance Service was FANTASTIC! It is never a good time when your refrigerator has a problem. This company was the 3rd company we called and we got the BEST service! We explained the problem and Holly said she could get us service the SAME day (other 2 companies were booked up until Monday or Tuesday); this was a Friday. While waiting, Holly kept us informed of our status. She also called us and asked the specific details on our refrigerator so Joe would have part(s) if he needed them demonstrating FANTASTIC "forward-thinking!" Joe was Great! He asked if he needed to take off his shoes and appreciated I had the refrigerator away from the wall for him. He went right to work explaining everything he was doing. He checked all possible causes of the problem and gave me some things to try. It appears the cause was a "sticking" compressor switch. It is working now and we will call them back if he needs to be replaced. FANTASTIC SERVICE!

My refrigerator wasn't cooling either the freezer or fridge parts. I called on Sunday, they called back first thing on Monday and the tech came around 1:00pm. He was friendly and helpful, but unfortunately the problem, a short in the compressor, is just not worth fixing.

Good service. Cleaned dryer vent & washer. Recommended hose replacement and other mechanical updates to make washer/dryer preform better.

Just before Thanksgiving my oven went on the blink. I called one co. recommended by Angie's List, but they could not come out until after the holiday. I called "A Hometown Appliance Service" and Joe was able to come out the next business day! The entire experience, from first call to work completion, was very pleasant - courteous, prompt, efficient service and Joe entertained me with stories of his ATV adventures! He fixed my oven (had the part handy in his truck) and came back early the next morning, as promised, to fix my long-broken microwave oven. Doesn't get any better than this.

I called around 2:30 in the afternoon the day the washer broke down. I told the person on the phone that it was not an emergency, but was certainly hoping that someone could look at my washer sometime during the week. (The last time I had an issue with my washer I called Sears since I had purchased the machine through them. It took close to 2 weeks before someone came out!) The person was very pleasant and told me that "Joe" would be out in the morning and that he would call me before arriving. The following day I received a call from Joe (the owner) around 9 AM asking me if he could come out within the hour. Joe was prompt. He was very friendly, courteous, knowledgeable and honest. He told me that my washer could be repaired, but the work would be major and not worth it since it was 7 years old. Plus, the model I owned had a history of maintenance issues. He recommended buying a new washer and a few brands to consider. I appreciated his honesty, recommend and would use again.

Our expectations were greatly exceeded. Joe, the owner, came to our house that afternoon and looked over the problem. We needed two different size plastic water tubes and he said he would return the next day to install them. I told Joe that the Manufacturer's repairman charged me $28.00 for the GE part replacement tube the last service call and that I thought that was an outrageous price. Joe explained that he could buy bulk tubing at a far lesser cost. To his word, Joe returned the next day and not only installed the new tubes, he also showed me how to replace them (they get brittle from the compressor heat) and gave me plenty of both tube sizes from my future use! He only charged me $4.00 apiece for about six feet of each hose size. I believe we have found our new appliance repairman!

The man who came out was pleasant, and it was fixed right the first time.

Sent an e-mail late in the evening when I discovered the mess. They called me back at 8 am and had a repairman out that afternoon. They examined the ice-maker, quickly identified the problem, but needed a part. Came back the next day with the part as scheduled, fixed the line and valve, and it's been working fine ever since. They were punctual, gave a detailed explanation of the problem, polite, and cleaned up after the repair. While here, I asked what it would take to repair the trim around the door that had come loose. Told that it can be difficult to get and expensive ($150), but after trying to re-glue it unsuccessfully myself numerous times, I decided to order it. Was told that when it came in, there would not be a 2nd service call charge. The next day a friend told me about a new glue to try. I asked if it would be possible to cancel the order and was told that was no problem. Should the glue not work, I'm going to call them again to re-order and repair the trim.

I was extremely pleased with the service I received.