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The Plumbing Source

Plumbing, Drain Cleaning, Water Heaters,

About us

For the fastest service please CALL to schedule an appointment or estimate (216-365-0600). As a Multi-Year Super Service Award Winner, The Plumbing Source is TRUST WORTHY, family owned and operated with over 34 years of industry experience. We are much more than a plumbing company because we offer services ranging from PLUMBING Services & Excavation. We are large enough to serve your needs, while small enough to care about building a relationship. Greg Faustina, the owner, is a master plumber and is actively involved and past officer of PHCC (Plumbing, Heating and Cooling Contractors of Ohio) to exceed quality standards. All employees are uniformed and randomly drug tested. Technicians are trained every two weeks on the latest to ensure you are getting the best service. What sets us apart from our competitors is our AVAILABILITY to our customers (when you call us, you will talk with a live person 24/7), our commitment to use HIGH QUALITY MATERIALS and LABOR, and most importantly….our commitment to our customers! Water damage can ruin a home. Trust our LICENSED, BONDED, INSURED professionals in your home for long lasting results. It is our goal to build a relationship with our customers that will last a lifetime. We would love the opportunity to partner with you and all of your home improvement needs.

Business highlights

39 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Plumbing repairs, drain & sewer cleaning, jetting, water treatment, reverse osmosis drinking water systems, sewer repair, water line replacement, sewer camera, video, faucet repair, toilet repair, disposals, instant hot water dispensers, bathtub replacement, fixtures replaced, water softeners, gas line repair and EXCAVATION.

Services we don't offer

Septic tank work.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.81,741 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
6%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.9
value
4.4
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 226-250 of 1741 reviews

Dr. David M. W.
07/2015
5.0
plumbing
  + -1 more
They were terrific! They were fairly priced, neat and clean. It was wonderful!
Description of Work: Plumbing Services for my basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathleen B.
06/2015
5.0
ceramic tile, countertops, drywall, plumbing, remodeling, home remodeling
  + 4 more
They did a very good job. Tear out was completed without any additional damage. New chrome fixtures and excellent tile work. Even touched up the paint on walls around the new towel racks. Guidance was provided regarding choice of new ceramic tile and all the fixtures as well as how best to make tub/shower more accessible for the elderly and/or disabled. Because I wanted to save the original tub, they took care to not scratch it. They had difficulty replacing the plumbing from the tub because the drain was at an awkward angle but they figured out how to successfully access it from the kitchen below through a recessed ceiling light fixture and did no damage, whatsoever. The shower doors were adhering to the tub with caulking and it was difficult to remove. But they took their time and carefully scraped it clean. Every one of the workers was pleasant, polite and professional.They were careful not to track any dirt through my house and they cleaned up everything every day before leaving. The Plumbing Source has been my 'go to' plumber for over 10 years. When I found out that they did bathroom remodeling, I did not hesitate to ask them for a quote. They were prompt, attended to details, kept the mess to a minimum and did everything I asked of them.
Description of Work: The Remodeling Source, which is a division of The Plumbing Source, up-dated the main bathroom on the second floor of my home. This involved tear out of vanity top, sink, old ceramic tile down to the studs, and shower door. They installed a new vanity top with sink and new plumbing fixtures, 'cement board' and all new ceramic tile around tub, with new hand grips, shelves, tile rack, and hand held shower. The tub is now ADA compliant.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,132

TYRONE L.
06/2015
5.0
plumbing, drain cleaning
  + 0 more
Everything was great. I've used them for the last 5 years for all of my plumbing needs.
Description of Work: They came out to snake out the drains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John S.
06/2015
2.0
heating & air conditioning/hvac, plumbing
  + 0 more
The technician was professional and on time and the office people are very friendly; however, I did not feel like I received any value for my money. He said the unit is getting older so it could last a while or wear down in the near future. Paid about $200 for the visit but didn't get any useful info or I believe even a tune up. Total waste of money and time. Would not use them again for A/C or heater work. Later noticed on Angie's list that multi-point inspections are less than half what i paid and it is an actual inspection. Later had a plumber come out from another company (that also does AC work) for a plumbing job and he was able to provide more help than Plumbing Source's HVAC guy. In my opinion, Plumbing Source=Plumbing, not HVAC.
Description of Work: Had suspicions that the bearings were going out on my furnace, so called them to come out and check it. They did a "Heater / AC Safety Check"

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$200

Response from The Plumbing Source
I always appreciate comment positive and negative. I wish you would have called me immediately to address your concerns on a more timely basis. I did look up your invoice and did see that the technician logged Amp draw on inducer and blower motors, control board working properly, venting was clear with no obstructions. Also replaced a filter to the humidifier. We do run pre-season safety checks for $79.00 in the fall and spring. The Technician should have done a better job explained everything he did while at your home. Thank you for your comments Greg Faustina Pres,

Patrick C.
05/2015
5.0
plumbing, drain cleaning
  + 0 more
The service was good. They did a good job and we appreciated it.
Description of Work: We used Plumbing Source. They had to snake a sewer in the basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

angela D.
04/2015
5.0
plumbing, water heater repair, water softeners
  + 1 more
We love it! The system is out of the way it was installed without a mess or anything left for us to fix up. The only gripe I had was not even related to the work that needed to be done, we have a drop celing in the adjacent room and some how the tile was bumped and fell out causing it to break. Nothing was said to us about it, maybe it was a mistake, and they just forgot to say something... but aside from that the work paid for was done professionally and I would hire them again, I would refer them to anyone looking for a water system. I don't feel tricked into buying something I didn't need. I did call several companies and their price was average if not much less than some. I looked at callagan and I didn't like the reviews others had left, after talking to them I would agree with the reviews. It's selling you anything and everything. I did my homework I knew what I needed and what I didn't.
Description of Work: Drained water heater and moved out of the way. Ran main water into laundry room. Installed carbon filter and water softener. Ran line back to main. Reinstalled water heater in room. Filled and fired up. Installed TFC reverse osmosis drinking water system in utility room. Ran line up to main faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,749

Chris B.
04/2015
5.0
plumbing, wells
  + 0 more
I have used The Plumbing Source for numerous jobs at two different homes over the years. They are always professional and get the job done well. Today my well pump stopped working suddenly, leaving me with no water. A plumber arrived and had the problem fixed within a handful of hours after calling. Although they were pretty busy today, they still got my emergency job taken care of. Much appreciated!
Description of Work: New well pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

James R.
04/2015
5.0
plumbing
  + -1 more
They were very helpful and advised us how to avoid this particular problem in the future.
Description of Work: Repaired a burst water line and replaced a faucet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$315

KATHLEEN W.
04/2015
5.0
plumbing
  + -1 more
It went fine. I called yesterday for an appointment as soon as possible because that's when my neighbor would be home for us to enter her condo to turn off the main valve for the units. Since I called for an appointment yesterday, it is understandable why the plumber was late so I do not hold it against him or the company. I was glad to have this done. The plumber also advised me as to what to do when going out of town so I will follow his procedure when on vacation. I was happy to receive that information.
Description of Work: Installed a new main valve. Turned off valve in neighbor's condo. Replaced my main valve with ball valve using jet sweat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$245.61

KATHLEEN W.
03/2015
5.0
plumbing
  + -1 more
It went well and he was glad I caught it early because the tank is on the second floor.
Description of Work: I had a leaky pipe above the hot water tank. Repaired an old solder joint and added a new copper 3/4 tube and 2 90's

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$228.1

Maureen W.
03/2015
5.0
plumbing
  + -1 more
They have a machine that most plumbers don't have that thaws pipes right away. They came very quickly and did a great job. They are prompt and professional and I am really pleased with their service.
Description of Work: They thawed some frozen pipes.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kandi T.
03/2015
5.0
plumbing
  + -1 more
I called the office on a Sunday when the water leaking happened. Within 30 minutes the on-call technician called me back. He explained that coming out on a Sunday would increase my cost. Since I shut off the water to the house to prevent further damage, I requested for someone to come out Monday morning instead.The technician stated cutting off the water to the house was the most appropriate thing until a plumber could come out. Monday morning I did not hear from office so I called them. They apologized for not getting back to me yet and explained that over the weekend there were many different emergency calls and they were going down a list. Since I stayed at a hotel the night before I asked if the possibility of them coming out was good or should I focus on Tuesday. They agreed to be at my house Tuesday morning at 8am. Mario arrived at exactly 8am on Tuesday. He looked over my situation and explained that one pipe that goes from my basement to the outer wall need to be replaced along with the valve. However since there was so much snow he suggested for the work to be completed in Spring. Since it was only one pipe for waterflow outside he shut the valve completely off. The rest of the house was supplied with water. He asked me to check all faucets and toilets in the house before leaving to make sure there were no further problems. He gave me a estimate of $323 to replace the pipe and valve and stated as soon as the weather change to call to set up the appointment. The estimate would remain the same in Spring plus I would receive a 10% discount. Yay!!! He asked if there was anything else that I needed to have checked. Mario looked at a couple other valves in the basement and stated I should consider replacing some of them as well. There wasn't a charge for him to come out to investigate and provide the estimate. Mario was very friendly, educational, and understanding. He apologized for not being able to get to me on Monday too. Excellent service! I referred the company to my aunt because I was so impressed with the level of professionalism and customer service. From now on this company will be my plumber. I posted their company information on my refrigerator. I'm so glad that I found them.
Description of Work: Mario came out to investigate the reason for water leaking in the basement. The initial thought was a pipe burst.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$323

Tyrone P.
02/2015
5.0
plumbing, drain cleaning
  + 0 more
They were prompt clean explained everything and even gave us a discount we didnt know was available that exceeded tha Angie list discount. Our bill was reduced to 149.00 because of that. We will definitely use them again.
Description of Work: Snaked out bathroom drains

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$174

SUSAN L.
02/2015
5.0
plumbing
  + -1 more
They arrived on time and assessed the problem. We had a backed up toilet and drains in the basement. Larry explained what would need to be done and gave me a quote. They proceeded to snake the line from the basement toilet to the septic tank. They cleared the line and drains. These employees were very professional and courteous. Larry also gave me the name of a company that could clean up the mess. I called this company which is also on Angie's list and used them to do the clean up. We are very pleased with The Plumbing Source and recommend their service.
Description of Work: Snaked the line from the basement toilet to the septic tank. This was a messy backup.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

ROGER S.
02/2015
4.0
concrete repair, plumbing, drain cleaning
  + 1 more
Snaking did not work because of a bend in the pipe in the basement. The only negative was that they used concrete which had stones which were too large. I had to work to smooth it down. I supplied the tools for breaking up the basement floor.
Description of Work: Resnaking from kitchen did not work, opened wall in basement and removed area in basement. Put in new pipe and recemented floor.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Pamela C.
01/2015
5.0
concrete repair, plumbing
  + 0 more
Excellent attention to detail, the tile in the bathroom was intact, even after the plumber had to reinforce the concrete slab for the new toilet to be installed.
Description of Work: Totally replaced toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Amy S.
01/2015
5.0
plumbing, water softeners, gas leak repair
  + 1 more
Very well. Exceeded our expectations. Very courteous and knowledgeable.
Description of Work: Set up main intake valve for whole house water system. Also, noticed a small gas leak coming from our hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Martha B.
01/2015
5.0
plumbing
  + -1 more
They were absolutely fantastic. They were courteous, on time, and they were also very neat in their work area. I also thought their price was very reasonable.
Description of Work: They replaced a main water line that had developed a leak. They also fixed a 3rd floor toilet and replaced it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,095

Lori M.
01/2015
5.0
plumbing, drain cleaning
  + 0 more
Very professional, onetime and did the job perfectly.
Description of Work: Unclog laundry line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Frederick L.
01/2015
5.0
plumbing
  + -1 more
This job wasn't that easy and it took some time to disassemble the faucet and fix the problem, but the effort was successful.
Description of Work: Repaired Delta monitor 1700 series tub shower faucet. Tested it to make sure all was ok.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$242

Harold W.
01/2015
5.0
plumbing, water heater repair
  + 0 more
Prompt, polite service. Tech solved a random failure of hot water tank w/o replacing.
Description of Work: Replaced bathroom faucet and checked a hot water tank.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Kathleen B.
01/2015
5.0
plumbing, water softeners
  + 0 more
The Plumbing Source has been my plumber since April 2006. I have well water with a high sulfur and iron content. The Plumbing Source installed a new softener system in 2006 and have recommended and installed a green sand system to solve the iron problem. They have kept it all in tip top running shape ever since. I have also called upon them for other plumbing issues over the years and have found them to be prompt, reliable, fair and professional. I would recommend them to anyone.
Description of Work: Annual service to my water system. Included, as needed, 12 50 lb. bags of salt, inspect and repair, as needed, the softener, the green sand filter, and R.O. system. Plus replace filters for R.O. system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$490

DIANA K.
12/2014
4.0
plumbing, drain cleaning
  + 0 more
The drain was unclogged, but they tried to upsell us on other repairs, and they were very expensive.
Description of Work: Clogged drain

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from The Plumbing Source
The cost of the job was $271.46. Not $350.00 as stated. It was recommended to replace the tub waste overflow as it is in poor condition and should have been replaced while repairing the tub drain. The customer opted not to do it at this time so we cleared the drain and repair the drain to help them not spend more money. The cost was very reasonable for what was done. Greg Faustina Pres

MARY ANN C.
12/2014
5.0
plumbing
  + -1 more
They came out on time and were friendly. They were very fair and honest. I'd use their services again and recommend them highly. They're very good to Angie's List members.
Description of Work: They installed a new toilet and fixed a kitchen faucet (repair and replace parts)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

PATRICK R.
12/2014
4.0
plumbing
  + -1 more
Plumber was professional and punctually although a bit hurried to complete the job, resulting in us having to do some of our own fixes to get them working properly.
Description of Work: Toliets kept running.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Contact information

5042 Corbin Dr, Cleveland, OH 44128

http://www.plumbingsource.net

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
12630
Trade License Locale
Ohio
Trade License Authority
STATE OF OHIO
Trade License Expiration
03/31/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Water Filtration and Softening,
Wells and Pumps,
Natural Gas Lines,
Drain Pipe Installation,
General Remodeling,
Bathtub Restoration,
Pool and Spa Service

FAQ

The Plumbing Source is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

The Plumbing Source accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, The Plumbing Source does not offer free project estimates.
Yes, The Plumbing Source offers eco-friendly accreditations.
Yes, The Plumbing Source offers a 10% senior discount.
Yes, The Plumbing Source offers emergency services.
Yes, The Plumbing Source offers warranties.
The Plumbing Source offers the following services: Plumbing repairs, drain & sewer cleaning, jetting, water treatment, reverse osmosis drinking water systems, sewer repair, water line replacement, sewer camera, video, faucet repair, toilet repair, disposals, instant hot water dispensers, bathtub replacement, fixtures replaced, water softeners, gas line repair and EXCAVATION.
Septic tank work.

Contact information

5042 Corbin Dr, Cleveland, OH 44128

http://www.plumbingsource.net

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day