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The Plumbing Source

Plumbing, Drain Cleaning, Water Heaters,

About us

For the fastest service please CALL to schedule an appointment or estimate (216-365-0600). As a Multi-Year Super Service Award Winner, The Plumbing Source is TRUST WORTHY, family owned and operated with over 34 years of industry experience. We are much more than a plumbing company because we offer services ranging from PLUMBING Services & Excavation. We are large enough to serve your needs, while small enough to care about building a relationship. Greg Faustina, the owner, is a master plumber and is actively involved and past officer of PHCC (Plumbing, Heating and Cooling Contractors of Ohio) to exceed quality standards. All employees are uniformed and randomly drug tested. Technicians are trained every two weeks on the latest to ensure you are getting the best service. What sets us apart from our competitors is our AVAILABILITY to our customers (when you call us, you will talk with a live person 24/7), our commitment to use HIGH QUALITY MATERIALS and LABOR, and most importantly….our commitment to our customers! Water damage can ruin a home. Trust our LICENSED, BONDED, INSURED professionals in your home for long lasting results. It is our goal to build a relationship with our customers that will last a lifetime. We would love the opportunity to partner with you and all of your home improvement needs.

Business highlights

39 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Plumbing repairs, drain & sewer cleaning, jetting, water treatment, reverse osmosis drinking water systems, sewer repair, water line replacement, sewer camera, video, faucet repair, toilet repair, disposals, instant hot water dispensers, bathtub replacement, fixtures replaced, water softeners, gas line repair and EXCAVATION.

Services we don't offer

Septic tank work.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.81,741 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
6%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.9
value
4.4
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 176-1741 of 1741 reviews

Katherine Z.
11/2016
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
Plumber snaked line on a Sunday afternoon. Plumber was courteous and prompt. We were very pleased to have the problem resolved, especially since it was Thanksgiving week.
Description of Work: Blockage in main sewer line resulted in backup into basement drain and beginning of basement flood.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from The Plumbing Source
We hope you agree, when your sewer is backing up, that constitutes an emergency no matter if it is late evening or on the weekend. We are proud to offer you emergency service with a response time typically within an hour.

Jillian V.
11/2016
2.0
plumbing
  + -1 more
I've called twice to get a quote for the work. Both times they take my information and day they'll call back. It's been a week and I haven't received a call.
Description of Work: Driveway drain repair

Rating CategoryRating out of 5
responsiveness
2.0


Response from The Plumbing Source
A proposal went in the mail. If you wish to get it sooner, please call our office with either a fax number or an email address. Our technician immediately went out Monday morning upon learning of the service disconnect from the weekend answering service company. The technician will now review your situation with our operation manager and provide a written estimate within a day. Our estimate charge was waived due to any inconvenience we caused.

Donald B.
10/2016
5.0
plumbing
  + -1 more
They do good work and they're reasonably priced. We use them all the time.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Plumbing Source
Continuous training promotes our technicians' ability to provide good work. We thank you for your feedback.

Cheryl R.
10/2016
5.0
plumbing, sewer cleaning
  + 0 more
after the massive effort, everything turned out great. i think it was nearly eight in the evening when the job was finally done. i couldn't be happier, and they took care to clean up after themselves. there is no other plumbing company for me.
Description of Work: the sewer was blocked and i had water all over the basement floor and some on the main floor. the plumbers were here nearly four hours trying to get it unplugged. apparently the previous owners had flushed a bunch of stuff that should never be flushed, and it backed up and turned into a mass of a hardcore blockage. it took every single thing the plumbers could think of to get it unplugged.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$638

Response from The Plumbing Source
Same day service - called in the morning and we were there in afternoon!Because we employ a staff of plumbers and serve a large territory in Northeast Ohio, same day service happens often. We are large enough to serve and small enough to care! We agree your sanitary sewer line was blocked "hardcore". Our technicians were persistent using the snake equipment to free the blockage. The next step would have been to dispatch our "top of the line" super Jetting machine. We are please they were able to do without the Jetter thereby saving you the additional expense. Also, thanks for using "Angies on Line" service to find us!

Cheryl N.
10/2016
5.0
appliance repair, plumbing, sewer cleaning
  + 1 more
It was easy and they were very nice. However they forgot to plug my freezer back in and I never went in the basement to check. Two days later I saw water under the freezer and saw the plug just hanging there. I called and told the company what happened and they made it right. I'm satisfied with how they responded and very happy my toilet is flushing like it should.
Description of Work: Had a strange noise when toilet was flushed. Then the toilet started bubbling when the shower was on. I called and they explained what it would cost for them to come. When they looked over the problem they told me the cost before they started. It actually cost less then what I expected and they gave me an Angie's list discount. They cleared roots out of the sewer and now all is well!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Response from The Plumbing Source
To quote a job prior to work gives homeowner's "piece of mind". We are glad that you are satisfied! As the last of two other contractors that visited your home that same day, we felt there was an element of uncertainty and therefore, assumed responsibility for all those involved who may have unplugged the freezer. To look though the eyes of a homeowner takes a special company.

David L.
10/2016
5.0
appliance repair, drain cleaning
  + 0 more
Dino and Brian S. from The Plumbing Source are the best plumbers I have ever had. I had a few things done today however I am very happy with these two guys because for years I had ignored a leaking bathtub faucet because every time I had a plumber over they told me since my Shower Wall Kit was built over the faucet It would be $1,600 to change the faucet as they had to rip the whole wall out. Dino and Brian S. were the first to ever say to me "they built cabinets over the water cut off switch - why don't we just drill a hole to access it". Then, with the water off they repaired my leaking faucet rather tan try to get me to replace it with all the extra work that involved. They fixed that drip for 10% of the cost the other plumbers always tell me and now I have full access to that cut off switch as well. They also were able to snake my Condo units main drain and rebuild my toilet in about an hour and for all they did I think I only paid about $550.00. From now on I will only use this company.
Description of Work: Rebuilding of toilet, Cut hole in cabinetry to access cut off switches for shower, Replace inner pieces of Shower Faucet to stop leak, Snaking of Condo Unit Drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Response from The Plumbing Source
Thinking "outside the box" at it's finest! We are glad you are happy with our technicians and service.

Matt M.
09/2016
5.0
plumbing, drain cleaning
  + 0 more
Andrew listened to my description, checked the drains, snaked the heck out of the toilet and solved it - no up-sell, very honest, professional & quick. He even took 2 min to fix a tripped garbage disposal.
Description of Work: Thought I needed a full sewer drain cleaning based on past issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from The Plumbing Source
As a first time customer of ours, we welcome you! Please know, "we want to be your plumber for life". It IS IMPORTANT to listen to the customer and decipher the facts when diagnosing a problem. Thank you for your description and making our job easier.

Robert T.
09/2016
5.0
plumbing, water heater repair
  + 0 more
Excellent! - Both guys were very professional and explained everything as they went along - Great Experience
Description of Work: Needed a new Hot Water Tank and needed the old one hauled away

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from The Plumbing Source
Thank you very much for your kind words.

Theresa T.
08/2016
5.0
plumbing, drain cleaning
  + 0 more
Service was clean, quick, and thorough. Plumbers made sure the job was done right and explained why the drain was clogged in the first place and how to avoid it in the future. They came out on a Saturday emergency visit. While they were running behind from their first job, office called us to keep us up to date on when they would be here.
Description of Work: Kitchen Sink drain cleaned out

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Response from The Plumbing Source
We are glad that we were able to provide emergency service to you!

Seth B.
08/2016
5.0
plumbing, water heater repair
  + 0 more
Every part of the process of working with The Plumbing Source was outstanding. They answered my cal right away, worked with me over the phone, and arranged an appointment that met my schedule. Their technician (Mario) was outstanding. He was very courteous and professional. They were clean and conscious of not making a mess (or leaving one behind). I would work again with this company without hesitation.
Description of Work: Replace water heater

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Plumbing Source
Thank you. We do try hard to provide exceptional service.

Salvatore C.
08/2016
5.0
plumbing
  + -1 more
I have used the Plumbing Source on two different occasions at two different rental properties. The crews that they sent out to each job were professional and courteous. They communicated well about the issues we were dealing with and about pricing, and they cleaned up after themselves. Their pricing might be a touch more than some competitors, but you pay a flat rate for each service instead of an hourly rate that can be milked if business is slow--plus, you are paying for quality and professionalism.
Description of Work: Two different jobs--sending a camera down a sanitary sewer line at one property, and unclogging a backed up floor drain at another.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from The Plumbing Source
We thank you for being a customer! Dealing with different schedules between Landlords/owners and tenants takes special care in coordinating. We are happy to provide that service; worry free.

Todd R.
08/2016
4.0
plumbing
  + -1 more
They were affordable not the cheapest not the most expensive just that I remember they seem to be price right they are very responsive they come out under short notice they will try to make you, make you work in their schedule so even the tags that they put on our lines they had an apprentice with them it wasn't apart of the service they just had an apprentice and they just kind of had him do that to keep him busy where there is obviously had to go to other houses, you know just good honest people they just kind of do good work and they seem to be reasonable.
Description of Work: I used The Plumbing Source for plumbing.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,000

Response from The Plumbing Source
Knowing immediately where shut off valves during emergencies can be helpful. Hence, we tag them as a convenience to the homeowner. Thank you for sharing your experience.

William M.
07/2016
5.0
plumbing
  + -1 more
It cost a lot, probably over $1000. They do a good job. They clean up after themselves. They wear little booties and are careful with the house.
Description of Work: They repaired my water heater.
Rating CategoryRating out of 5
Yes, I recommend this pro

William M.
07/2016
5.0
plumbing
  + -1 more
We have used them most times. They have done a lot of plumbing work for us. They even installed a disposal unit. They put in new faucets in the laundry room. They have installed a new garden hose faucet in the garage and new shut off valves in some other places in the house. They have done a lot of work for us.
Description of Work: We used The Plumbing Source. They just made a toilet repair.
Rating CategoryRating out of 5
Yes, I recommend this pro
$126

Jenna W.
07/2016
5.0
plumbing
  + -1 more
This phone number was one of the few that was actually answered on a Saturday morning. I had to leave messages for other plumbing companies who didn't all call me back. Brian and Dan came out within a few hours of scheduling the service Saturday afternoon. They were very professional and courteous. Our blockage gave them some trouble, but they kept at it until it was cleared. I would definitely recommend them.
Description of Work: Sewer line clogged, toilets backing up and gurgling, needed the toilet pulled and drain snaked since we couldn't find the sewer clean out

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$433

Donna M.
06/2016
5.0
plumbing
  + -1 more
Eric and Brian arrived when promised. They were extremely pleasant and professional. I received an estimate for both jobs and agreed to the work. I wish all contractors were this professional, pleasant and reasonable. They did a great job on both tasks. I wish I would have found this company years ago! When they said they had to make a hole in my basement ceiling, I envisioned a large hole and a huge mess but was pleasantly surprised to see a modest hole. Everything is working properly now. Thank you so very much. These are GREAT plumbers!!
Description of Work: An exterior faucet needed to be replaced including new piping into the basement. Also, a new kitchen faucet was installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Judy J.
06/2016
5.0
plumbing
  + -1 more
The service was awesome. The guys that worked on it were very professional and respectful of my yard and my house.
Description of Work: I called them because I had some flooding caused by a clog. They completely replaced old clay plumbing from the inside of my house out, to the street, with PVC piping. They recommended a renovation company who I used. They were also awesome.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Kathleen C.
06/2016
5.0
plumbing
  + -1 more
I called The Plumbing Source to have our kitchen sink drain unclogged. The provider sent Brian S. to do the work within two hours of the call. He assessed the situation, gave us an estimate on the appropriate cost and got to work. Brian was personable and professional while in our home and took the time to explain how the clog probably happened. This was an overall good experience and we will use The Plumbing Source in the future. After exhaustive plunging, homemade concoctions and Drano applications, it was worth having a professional fix the problem.
Description of Work: The Plumbing Source sent Brian S. to unclog the kitchen sink drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kandi T.
05/2016
5.0
plumbing
  + -1 more
Excellent job! Very informative and they went above and beyond. They called the faucet company and set up an account for me so that the deficient part will be shipped directly to me. They saved me so much money and I just love it!
Description of Work: snaked my tub, my sink and replaced the faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11

Mary M.
05/2016
4.0
plumbing
  + -1 more
We had a problem there. The guy ran of water line. He had to move the washer. The discharge hose from the washer that goes in the laundry tub -- he didn't put it back. My wife went there to use the washing machine and she didn't realize that so it discharged on the laundry room floor. It messed up a couple of rugs and waterlogged them. We just threw them out. I called them back and they were really good about getting back. The work that he did was an A. He made it right for me.
Description of Work: I used The Plumbing Source.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

James M.
05/2016
5.0
plumbing
  + -1 more
Craig arrived at the appointed time. I reviewed the issues and he started to work on the problem. He had to try several approaches and successfully unblocked the drain. He was professional, personable, cleaned up after his work. He represented the company very well. We have contracted with them on previous occasions at our daughter's house and they performed the same quality service there. I would highly recommend this company.
Description of Work: We needed assistance with a drain issue in our bathroom. He did a great job in finding the problem and repairing a related leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$221

DEB B.
05/2016
5.0
drain cleaning
  + -1 more
Phone contact was quick and efficient. Jeff arrived shortly thereafter, diagnosed the need for a new faucet. He was polite and professional, making the experience a great representation of the company. I will gladly contact this business again!
Description of Work: Phone contact was quick and efficient. Jeff arrived shortly thereafter, diagnosed the need for a new faucet. He was polite and professional, making the experience a great representation of the company. I will gladly contact this business again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Monique S.
04/2016
5.0
drywall, plumbing, remodeling
  + 1 more
Dennis came out about 45 minutes after I called the office first thing in the morning. We had a burst ceiling pipe in our basement the night before. Dennis had to work in a very small access panel and replace pipes and valves. It was very difficult to reach. He also replaced valve outside. He showed me and explained everything to me in advance. He answered all my questions and spoke to my husband on the phone . He was wonderful! Provided a very fair quote and that is what I was charged. Fantastic service. I was referred to them and would definitely recommend them to others.
Description of Work: Replaced outside faucet. Replaced /repaired burst pipe basement ceiling. Added shut off valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

ROB K.
04/2016
5.0
plumbing
  + -1 more
From start to finish service was outstanding. Based on my initial call they came out early enough in the day to give me a solid estimate and, if I chose, to go ahead with the work. They got everything done in one day including work such as the PRV and expansion tank that had not been planned but was clearly needed. They identified some leaks and problems I had not noticed and fixed several at no additional charge. The plumbers were totally professional and personable, as were the people I talked to on the phone, including the one who called me afterwards to make sure everything had been done well.
Description of Work: Install water pressure reducing valve and expansion tank, replace several shutoff valves and other items, install kitchen faucet and replace trap under kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Bret H.
04/2016
5.0
wells
  + -1 more
I was able to get service the same day. They were very professional and it didn't take them very long to do the replacement. We have used them multiple times in the past and will continue to use them in the future.
Description of Work: They replaced our sump pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$430

Contact information

5042 Corbin Dr, Cleveland, OH 44128

http://www.plumbingsource.net

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
12630
Trade License Locale
Ohio
Trade License Authority
STATE OF OHIO
Trade License Expiration
03/31/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Water Filtration and Softening,
Wells and Pumps,
Natural Gas Lines,
Drain Pipe Installation,
General Remodeling,
Bathtub Restoration,
Pool and Spa Service

FAQ

The Plumbing Source is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

The Plumbing Source accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, The Plumbing Source does not offer free project estimates.
Yes, The Plumbing Source offers eco-friendly accreditations.
Yes, The Plumbing Source offers a 10% senior discount.
Yes, The Plumbing Source offers emergency services.
Yes, The Plumbing Source offers warranties.
The Plumbing Source offers the following services: Plumbing repairs, drain & sewer cleaning, jetting, water treatment, reverse osmosis drinking water systems, sewer repair, water line replacement, sewer camera, video, faucet repair, toilet repair, disposals, instant hot water dispensers, bathtub replacement, fixtures replaced, water softeners, gas line repair and EXCAVATION.
Septic tank work.

Contact information

5042 Corbin Dr, Cleveland, OH 44128

http://www.plumbingsource.net

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day