The Plumbing Source

WE USED TO HAVE JERRY WHO WAS OFF DUE TO WORK INJURY; AL CAME INSTEAD. HE CAME A DAY EARLY, THE MISTAKE WAS THE OFFICE'S SCHEDULING, BUT AS I WAS HOME I WAS GLAD. TURNED OUT TO BE A GOOD EXPERIENCE. THE APPRENTICE WHO CAME WITH HIM WAS GIVEN THE JOB TO CLEAN UP BUT DIDN'T DO TOO WELL--HAS A LOT TO LEARN YET.

THEY DID WHAT THEY SAID THEY WERE GOING TO DO AND FOR THE PRICE WE AGREED UPON.

TECHNICIAN WAS CLEAN AND EFFICIENT.

COMPANY CALLED TO CHANGE THE APPOINTMENT FOR ESTIMATE TWICE, THE LAST TIME BEING 30 MINUTES AFTER SCHEDULED TIME. IF THIS IS WHAT I SHOULD EXPECT IN SERVICE, I WANT NO PART OF IT.

THE GUYS WORKING ON THE JOB WERE VERY PROFESSIONAL. THEY WENT ABOVE AND BEYOND TO DO THE JOB AND SAVE ME MONEY. I CAN'T SAY ENOUGH GOOD THINGS ABOUT THIS COMPANY.

THE EXPERIENCE I HAD WITH THIS COMPANY WAS NOT POSITIVE. I WAS TOLD COMING OUT FOR AN ESTIMATE ON THIS JOB WAS LIKE GETTING AN ESTIMATE FOR A TELEVISION-- ESSENTIALLY NOT NECESSARY-- THE CONTACT PERSON SAID TO ME. WE WENT WITH ANOTHER COMPANY WHO GAVE US A DETAILED ESTIMATE IN PERSON FOR THIS 1500 JOB.

THEY DID A VERY GOOD JOB OVERALL, BUT I DOWNGRADED THE QUALITY OF THEIR WORK FROM 'EXCELLENT' TO 'GOOD' FOR THE FOLLOWING REASONS: 1) THEY DID NOT CAULK OR SEAL THE HOLE THEY DRILLED FOR THE GAS LINE RUNNING TO THE OUTSIDE FROM THE BASEMENT. THIS WOULD ALLOW ENTRY OF COLD AIR IN THE WINTER AND INSECTS IN THE SUMMER. THAT IS NOT A DIFFICULT JOB HOWEVER, AND I SEALED IT MYSELF. 2) THEY LEFT A LARGE AND HEAVY BUCKET OF WATER IN THE BASEMENT THAT I HAD TO CARRY UPSTAIRS AND DRAIN AFTER THEY LEFT. NONETHELESS, I WOULD LIKE TO ADD THAT THEY WERE PUNCTUAL, CLEAN, AND VERY COURTEOUS. THEY PUT DOWN DROP CLOTHS SO AS NOT TO DAMAGE OUR HARDWOOD FLOORS. OTHER THAN NOT SEALING THE HOLE TO OUTSIDE, THE WORK THEY PERFORMED WAS EXCELLENT. THE WATER LINES ARE STRAIGHT AND EVEN, THE MEASUREMENTS PRECISE, AND THE JOINTS SOUND. THEY WORKED QUICKLY AND THE FINAL PRICE WAS $245 BELOW ORIGINAL ESTIMATE.

THIS WAS A VERY EXPENSIVE PROCESS, BUT JIMMY & CREW WERE VERY GOOD ABOUT EXPLAINING EXACTLY WHAT THE WORK WOULD ENTAIL AND WHAT MAINTENANCE TO DO IN FUTURE. WOULD DEFINITELY USE THEM AGAIN.

HAVE HIRED THIS COMPANY ON SEVERAL OCCASIONS FOR WORK ON OUR PRESENT HOUSE AND OUR FORMER 75-YEAR-OLD HOUSE IN CLEVELAND HTS. THEY'VE BEEN PROFESSIONAL, EFFICIENT AND FRIENDLY EACH TIME.

CALLED PLUMBING SOURCE WHEN MY SEPTIC SYSTEM BACKED UP INTO THE DRAIN. CAME OUT ON A SATURDAY TO TELL ME THAT THE SEPTIC TANK WAS FULL. TOLD ME THAT EVEN AFTER THE TANK IS PUMPED, MIGHT HAVE RESIDUAL BACKUP. HAD TANKED PUMPED (BY ANOTHER CONTRACTOR - PLUMBING SOURCE DOESN'T DO THAT) AND HAD RESIDUAL BACKUP. PLUMBING SOURCE CAME OUT ON SUNDAY, INSTALLED A CLEAN-OUT, REMOVED THE BACKUP, AND DIDN'T CHARGE A TRIP CHARGE FOR THE SUNDAY CALL. ALWAYS WORE 'BOOTIES' WHEN THEY CAME INTO THE HOUSE.

TRIMMED USUAL PRICE TO SIMPLICITY OF REPAIR

PUNCTUAL. HERE AS PROMISED CANCELLED OTHER JOBS TO STAY ALL DAY TO FINISH. JOB WAS AWESOME PRICE WAS WELL LOWER THAN OTHERS. COST IS FOR OUTSIDE DRAIN.

GOOD SERVICE. OFFERED SOME GREAT COST SAVING OPTIONS.

OVERALL, THE GUYS WERE NICE AND WORKED HARD. BUT, WITH THE AMOUNT OF MONEY I SPENT, I TRIED TO NEGOTIATE A LOWER PRICE ON THE POWERWASH. THEY WOULDN'T DO IT - IT WAS THEIR BOSS (SINCE THE GUYS ON THE JOB TRIED OVER THE PHONE - I LISTENED). NOT SURE WHAT I WOULD DO IF I NEEDED PLUMBERS AGAIN ONLY BECAUSE OF THE PRICE. LOOKING AT OTHERS, IT SEEMS IN-LINE THOUGH.

PROMPT RESPONSE. VERY PROFESSIONAL. WILL BE USING THEM AGAIN.

THEY DID A GOOD JOB AND THEY WERE PROFESSIONAL

I ONLY USE THEM. THEY ARE WONDERFUL

$250 FOR ONE JOB, $149 FOR OTHER. WILL HAVE TO CALL THEM A 3RD TIME FOR PROBLEMS WITH TOILET JOB. WATER STILL LEAKS SLOWLY OUT OF SINK.

THEY TRIED TO REPAIR IT FIRST, BUT IT WAS TOO CORRODED FROM WELL WATER.

THEY ARE KIND OF SMOOTH AND VERY POLITE. I THOUGHT THEY WERE VERY PROFESSIONAL HE SAID "DONT JUST LET ANY PLUMBER WORK ON YOUR HOUSE" HE GAVE US SOME HELPFUL INFORMATION. HE SHOWED ME WHERE THE WATER SHUT OFF VALVE WAS AND TOLD ME THAT IF I SEE THE WATER HEATER LEAKING THAT I WOULD NEED A NEW WATER HEATER.

A REPRESENTATIVE CALLED IN ADVANCE TO CONFIRM THE APPOINTMENT, THE CREW ARRIVED ON TIME AND WAS VERY FRIENDLY AND COURTEOUS. EXPECTATIONS WERE SHARED BEFORE STARTING ANY WORK AND THE WORK WAS DONE QUICKLY AND PROFESSIONALLY. VERY PLEASED, WOULD DEFINITELY USE AGAIN.

GREAT JOB, EXPLAINED ALL STEPS TO BE EXECUTED AND WHY. I WOULD HIGHLY RECOMMEND MIKE LENAHAN ESPECIALLY TO A WOMAN HEAD OF HOUSEHOLD. EXCELLENT ONE ON ONE PROFESSIONALISM AND DID NOT HESITATE TO EXPLAIN THE DETAILS AND NECESSITY OF THE JOB. DILIGENT WORKER AS WELL.

THIS IS A FIRST-CLASS COMPANY THAT YOU CAN HAVE CONFIDENCE IN . THEY ARE VERY PROFESSIONAL, COURTEOUS, AND CLEAN UP AFTER THE WORK. I HAVE NOT SEEN ANYONE WORK AS HARD AS MIKE HESS, WHO WAS NOT SATISFIED UNTIL HE KNEW THE PROBLEM WAS TOTALLY SOLVED.

TOILET WAS INSTALLED BY HOME DEPOT,NEEDED TO HAVE IT SEATED, FOUND LEAK IN MY CRAWL SPACE AND IS FIXING IT WITH A FLAT PRICE. POLITE, PLEASANT, PRICE WONDERFUL, ATTITUDE WAS WONDERFUL, WILL BE USING AGAIN VERY SOON. SHOULD RUN ME ABOUT $200.00

I HAD CALLED THE COMPANY TO LOOK AT SOME STORM/FREEZING DAMAGE TO BASEMENT PIPES. THEY REPAIRED WHAT NEEDED FIXING AND WERE WONDERFUL ABOUT EXPLAINING WHAT DIDN''T NEED TO BE DONE, TOO, AND SUGGESTED HOW TO PREVENT FUTURE PROBLEMS. ON THE MORNING THEY WERE SCHEDULED TO COME, THEY WERE A LITTLE LATER THAN THE ARRANGED TIME, BUT THEY CALLED PROMPTLY AND LET ME KNOW THEY WERE ON THE WAY. ONCE THEY WERE HERE, THEY HAD ALL THE NEEDED PARTS ON THEIR TRUCK AND WERE FINISHED IN TWO HOURS. THEY TESTED THEIR WORK CAREFULLY BEFORE LEAVING. THE MEN WERE NEAT AND PROFESSIONAL AND I WILL DEFINITELY HIRE THEM AGAIN.