The Plumbing Source

THEY WERE GREAT. THEY SHOWED UP ON TIME, FIXED THINGS AS NECESSARY AND WORKED WITH ME TO DECIDE ON WHAT SHOULD BE REPAIRED AND WHAT SHOULD BE REPLACED.

JERRY AND BRIAN WERE ON TIME, POLITE, CLEAN, AND THOROUGH. THE ONLY MISCOMMUNICATION WAS THAT THEY DIDN'T BRING THEIR DOLLY TO HAUL AWAY THE OLD TANK. JERRY SAID HE'D BE BACK THE FOLLOWING MONDAY TO TAKE IT BUT NEVER SHOWED. IT WAS CHRISTMAS WEEK, SO I ASSUMED HE FORGOT. ONCE I CALLED AND MADE AN APPOINTMENT, HE CAME OUT ON THE AGREED UPON DAY AND HAULED THE OLD TANK AWAY.

THEY WERE A DELIGHT TO WORK WITH AND I WILL USE THEM AGAIN. HIGHLY RECOMMENDED!!

TWO GENTLEMEN CAME OUT AND ASSESSED THE PROBLEM AND EXPLAINED EVERYTHING TO ME. THEY WERE VERY PROFESSIONAL, CLEAN, NEAT. PERSONABLE BUT PROFESSIONAL. THEY DID REPLACE THE SEPTIC TANK. I WOULD USE THEM AGAIN THOUGH I THINK THE PRICE WAS A LITTLE HIGH.

THE REPRESENTATIVES WERE PROFESSIONAL, FRIENDLY, AND COMPETENT.

THEY ARRIVED ON TIME AND CALLED BEFORE THEY CAME. BRIAN WAS VERY GOOD AND USED COVER SHOES. IF I NEED ANYTHING ELSE DONE I WOULD ASK FOR HIM.

I SELECTED THIS COMPANY DUE TO HIGH RATINGS RECEIVED ON THE LIST. HOWEVER, MY EXPERIENCE WAS TERRIBLE. THE COST WAS INITIALLY QUOTED AT $703, WHICH IS HIGH BUT I AGREED TO PAY BECAUSE I REALLY NEEDED THE WORK DONE IMMEDIATELY. AFTER COMPLETING THE WORK, COURTNEY STATED THAT HE MADE A MISTAKE AND THE ACTUAL CHARGE WAS $721. AFTER HAGGLING A BIT, I PAID THE ADDITIONAL COST. WHEN I CHECKED MY BATHROOM AFTER COURTNEY LEFT, I DISCOVERED GREY SPLOTCHES ON THE TUB WHERE THE WHITE COLOR HAD BEEN SCRAPED OFF DURING CLEANUP AND THE SINK WAS NOW BACKED UP. WHEN I CALLED TO COMPLAIN, COURTNEY WAS SENT BACK OUT AT WHICH TIME HE CLAIMED THAT MY SINK HAD BEEN STOPPED UP ALL ALONG, BUT THE BACKUP WAS NOT NOTICEABLE DUE TO THE LEAK. IF THIS WAS THE CASE, WHY DID HE NOT INFORM ME BEFORE LEAVING THE FIRST TIME? ULTIMATELY, THE SINK HAD TO BE SNAKED WHICH ADDED ANOTHER $51 TO THE BILL. TO MAKE MATTERS WORSE, WHEN MY FIANCEE ARRIVED HOME, HE DISCOVERED OUR BRAND NEW FLOW VALVE HAD BEEN REPLACED. COURTNEY D

HAD GOOD EXPERIENCE WITH THIS COMPANY, WILL USE AGAIN.

I HAD CALLED TO GET MY STORM DRAIN CLEANED AND NEEDED MY BATHTUB SNAKED AS WELL. THE PLUMBER WAS A COUPLE OF HOURS LATER THAN THEY HAD SCHEDULED. HE SAID HE COULDN'T SNAKE THE UPSTAIRS TUB WITHOUT GOING THROUGH THE DOWNSTAIRS CEILING. WHEN HE WENT TO CLEAN THE STORM DRAIN, HE FOUND A HOLE IN IT AND WROTE UP AN ESTIMATE FOR REPAIR.(AND DID NOT CLEAN IT) IT WOULD BE $3000 PLUS RIPPING UP THE SIDEWALK. I PAID PLUMBING SOURCE $135 TO GIVE ME THE ESTIMATE. I PAID ANOTHER COMPANY $160 TO ACTUALLY SNAKE THE UPSTAIRS TUB WITHOUT RIPPING ANY WALLS OR CEILINGS OUT AND GOT ANOTHER ESTIMATE FOR $1600 TO REPLACE THE STORM DRAIN, WITHOUT RIPPING UP THE SIDEWALK. I AM NEW TO THE AREA AND CONTACTED THE PLUMBING SOURCE DUE TO THE REVIEWS ON ANGIE'S LIST, BUT WAS NOT IMPRESSED.

GREAT SERVICE, PROMPT, REMEMBERED TO WEAR BOOTIES TO PROTECT MY FLOORS WHICH I APPRECIATED.

THEY HAD TO COME BACK TO TIGHTEN A BOLT.

I'VE HAD NOTHING BUT GREAT EXPERIENCES WITH THIS COMPANY. MIKE LENAHAN IS A PLEASURE TO WORK WITH AND DOES GREAT WORK. HE EXPLAINS EVERYTHING AND DOES WHAT HE SAYS HE'S GOING TO DO. THIS JOB ACTUALLY CAME IN ABOUT $70 UNDER THE ORIGINAL ESTIMATE. I'M PARTICULARLY IMPRESSED WITH THE WAY THEY COVER THEIR SHOES WITH ''PAPER BOOTIES'' BEFORE WALKING THROUGH THE HOUSE - VERY CONSCIENTIOUS. THEY ALSO LEAVE THE PLACE SPOTLESS WHEN THEY'RE DONE. I'D RECOMMEND THIS COMPANY TO ANYONE. THEY'VE ALWAYS DONE GREAT WORK FOR ME AND I WOULD DEFINITELY HIRE THEM FOR FUTURE JOBS.

THEY ARE A VERY NICE COMPANY TO DEAL WITH. THEY ARE VERY RELIABLE, IF THEY ARE RUNNING LATE THEY WILL CALL TO INFORM YOU. THEY ARE CLEAN AND EFFICIENT A VERY PLEASANT COMPANY TO WORK WITH.

ALTHOUGH HE DIDN'T CLEAN UP THE SMALL MESS AFTERWARDS, I THINK DAN G. DID A GOOD JOB. HE POURED THE CONTENTS OF THE OLD WATER HEATER DOWN THE SUMP PUMP, WHICH THEN WOULDN'T STOP RUNNING BECAUSE THERE WERE PIECES OF THE OLD SUMP PUMP LID WHICH WERE BLOCKING THE FLOAT. HE CAME OUT AGAIN AND FIXED IT.

THEY ARRIVED A BIT LATE, BUT DID APOLOGIZE. EXCELLENT CLEAN-UP AFTER THE PROJECT WAS WRAPPED UP. THEY REMEMBERED TO WEAR BOOTIES TO PROTECT MY CARPET, WHICH I APPRECIATED.

THEY WERE ON TIME, IN FACT - EARLY, FINISHED THE JOB IN AN HOUR AND WERE VERY POLITE. THEY WERE REASONABLY PRICED, SAVED $10 WITH ANGIE'S DISCOUNT!

WE HAD BOTH STORM AND SANITARY SEWER LINES THAT THE BUILDER PUT UNDER THE DRIVEWAY WHEN THE HOUSE WAS BUILT 20+ YEARS AGO. THEY WERE LEAKING BECAUSE OF GROUND SETTLING AND PIPES SEPARATING, SO THE LINES HAD TO BE REPLACED AND THE DRIVE TORN UP. JIMMY GAVE US A GOOD PRICE, WAS PROMPT IN RETURNING CALLS, CAME WHEN HE SAID HE WOULD, AND DID A GOOD JOB. HE SEEMED CONCERNED THAT THE WORK WAS DONE RIGHT, AND SUGGESTED SOME THINGS TO MAKE SURE OF THIS THAT HE COULD HAVE JUST IGNORED. I WOULD HAVE HIM BACK TO DO OTHER WORK IN THE FUTURE.

ON TIME, CALLED AHEAD TO CONFIRM, FRIENDLY, INSTALLED NEW 50 GALLON TANK, AND IT WAS GREAT TO HAVE WORK DONE BY THEM.

THEY SNAKED IT FOR ME AND IT WORKS JUST FINE. THEY WERE VERY GOOD.

AL, THE PLUMBER WAS CAREFUL & KNOWLEDGEABLE. THE PART NEEDED IS NO LONGER BEING MADE. HE EXPLAINED HOW THE NEW ONE IS AN IMPROVEMENT OVER THE OLD ONE AND CHARGED US AT THE VALUE RATE RATHER THAT THE STANDARD RATE. WE ARE PLEASED.

PLUMBING SOURCE DIAGNOSED THE PROBLEM QUICKLY AFTER CUTTING A 6 BY 6 INCH HOLE IN MY DRYWALL CEILING. THEY DETERMINED THE TOILET UPSTAIRS WAS LEAKING AND THEY RESET THE TOILET. THEY WERE UNABLE TO WARRANTY THE WORK AS THEY DETERMINED MY LEAK WAS CAUSED BY HAVING LAMINATE FLOORING INSTALLED. THE LAMINATE FLOOR INSTALLER DID NOT RESET THE TOILET CORRECTLY.

REPAIR REQUIRED TWO VISITS - ONE TO DIAGNOSE AND THE OTHER TO FIX. THEY WERE 30 MINUTES EARLY ON THE FIRST VISIT AND 1 HOUR LATE ON THE SECOND VISIT. THEY WERE EXTREMELY POLITE, APOLOGETIC, CLEAN, PROFESSIONAL, RESPECTFUL. THE PRICE SEEMED HIGH, BUT WE DID NOT CONTACT ANOTHER COMPANY FOR AN ESTIMATE. WE WILL USE THIS COMPANY AGAIN FOR OUR FUTURE PLUMBING NEEDS.

6 HOURS LATER THEY CALLED BACK, BUT WE HAD ALREADY HAD THE WORK DONE BY ANOTHER COMPANY THAT CALLED US BACK IMMEDIATELY.

LATER I NOTICED THE DRAINAGE FAUCET AND OTHER DEBRIS FROM MY OLD WATER TANK IN MY FRONT DITCH! ALSO NOTICED THAT MY DOOR THRESHOLD WAS BLACK AND FILTHY, NOT SO EARLIER. I HAD MANY WORKERS DOING WORK IN MY HOUSE IN THE PREVIOUS MONTH (ROOM ADDITION, ROOF REPLACEMENT) AND THAT WAS ALL CLEANED UP. THE PLUMBER SPENDS 2 HOURS TOPS, AND LEAVES A MESS. I CALLED TO TELL THEM ABOUT THE RUBBISH IN THE DITCH AND THE EXTRA $100. I RECEIVED NO APOLOGY AND WAS TOLD THE REASON FOR THE ADDITIONAL $100 WAS THE DRAINAGE PAN, WHICH I SAID I DIDN'T ASK FOR. I WAS REFUNDED HALF THE COST OF THE PAN.

I'VE ACTUALLY, USED PLUMBING SOURCE TWICE AND BOTH TIMES THEY WERE ON TIME, PROFESSIONAL, AND COULD FIX EVERYTHING QUICKLY AND EFFICIENTLY.