The Plumbing Source

THEY ACTED LIKE ELEMENTARY CHILDREN. THEY WERE OBNOXIOUS, TALKED BACK AND WERE BELLIGERENT. THEY TALK DOWN TO WOMEN AND HAVE NO RESPECT FOR PEOPLE. I DO NOT BELIEVE THEY HAVE THE CORRECT PLUMBING TRAINING. THEY CHARGED ME A $1000 FOR THE JOB. I FOUND ANOTHER COMPANY THAT WOULD DO IT FOR LESS.

JOB 1: THEY DID A GOOD JOB AND THEY ALSO ADVISED WHAT WORK WAS NOT NECESSARY. JOB 2: THEY HAD TO RE-INSTALL A NEW WATER HEATER WHEN THE FIRST ONE DIDN'T WORK. THEY DID THAT PROMPTLY AND IT WORKED OUT WELL.

I CALLED IN A PANIC AT 5:10 AM AFTER GOING TO THE BASEMENT AND DISCOVERING THE FLOOR ALL WET AND THE WATER TANK LEAKING! AMAZINGLY ENOUGH A VERY NICE LADY ANSWERED THE PHONE AND I DESCRIBED THE PROBLEM, AND WITHIN 20 MINUTES A PLUMBER WAS ON THE LINE! HE HAD ME WAIT UNTIL 7AM, GAVE ME DIRECTIONS TO TURN OFF THE WATER AND GAS AS HE HAD TO GET IN THE OFFICE TO SEE HOW QUICKLY HE COULD GET A TRUCK TO OUR AREA. THE NICE LADY CALLED BACK AND ASKED FOR NUMBERS ON THE OLD TANK AND SAID SHE HAD ONE IN STOCK AND THE GUYS WOULD BE THERE AT 10:00 THAT VERY SAME MORNING! DENNIS AND PAT WERE VERY PROFESSIONAL, PRECISE AND QUICK! IT TOOK THEM ABOUT AN HOUR TO DO ALL THE WORK AND CLEAN UP, TOO! I HIGHLY RECOMMEND THIS COMPANY FOR ALL THE PLUMBING NEEDS YOU HAVE! HATS OFF TO THEM FOR THE QUICK EMERGENCY RESPONSE TIME AND FOR HAVING A WONDERFUL STAFF TO HELP ME THROUGH THE PANIC AND CRISIS AND EMERGENCY!

THE SERVICE WAS GREAT AND THE GUY THAT GAME WAS VERY NICE. HE DID A REALLY GOOD JOB.

AFTER 8 WEEKS STILL HAS NOT PROVIDED ESTIMATE DESPITE 2 PHONE CALLS REQUESTING IT.

MISSED ORIGINAL APPOINTMENT, FRIDAY, WITH A TWO HOUR WINDOW. THEY DID CALL AT THE LAST MINUTE TO SAY THEY WERE STILL ON ANOTHER JOB AND WOULD STILL PLAN ON DOING THE JOB LATER IN THE DAY. DUE TO MY WORK OBLIGATIONS, I HAD TO RESCHEDULE FOR THE FOLLOWING MONDAY, 5/23/05 AT 9:00 AM. THEY DID ARRIVE ON TIME AND COMPLETED THE WORK ON A TIMELY BASIS WITH GOOD CLEAN UP AND TESTING PROCEDURES. THE PRICE WAS HIGHER THEN OTHER QUOTES I HAD, BUT THEY SUPPLY A QUALITY PRODUCT AND I HAVE USED THEM BEFORE WITH GOOD RESULTS. THE ONLY COMPLAINT IS WHEN I SET ASIDE TIME FOR AN APPOINTMENT, I DON'T EXPECT TO HEAR AT THE LAST POSSIBLE MOMENT THAT THEY CAN'T MAKE IT. SERVICE IS IMPORTANT TO ME AND THAT HAS EARNED THEM A LOWER OVERALL RATING.

I HAVE FOUND A PLUMBER I CAN DEPEND UPON NOW.

POLITE, RESPONSIVE, REASONABLY PRICED. DID THE WORK I WANTED DONE AND DIDN'T TRY TO TALK ME INTO ANYTHING ELSE. TWO OTHER PLUMBERS HAD FAILED TO FIX THEM, ONE SAID IT WOULD BE ''HALF A DAY'S WORK'' AND HE DIDN'T HAVE TIME, AND THE OTHER INSISTED ON REPIPING AND REFITING TOTALLY UNRELATED AREAS OF GAS LINE AT AN ESTIMATE OF $1800.

TJ AND MIKE, EXACTLY ON TIME. VERY PROFESSIONAL, EXPLAINED OPTIONS AND PRICES FOR REPAIR OR REPLACEMENT. HAD ME DECIDE WHETHER TO REPAIR OR REPLACE HOT WATER TANK. HAD ALL NECESSARY EQUIPMENT AND TOOLS WITH THEM TO COMPLETE BOTH JOBS IN ABOUT 2 - 2-1/2 HOURS.

PLUMBER CHARGED $590 ($60 OF WHICH WERE FOR PARTS) FOR WORK THAT TOOK 1.5 HOURS TO COMPLETE. PLUMBER HAD A HELPER WITH HIM TOO, BUT THIS WAS STILL PRICED OUTRAGEOUSLY HIGH. I HAD THIS JOB QUOTED BY THREE OTHER PLUMBERS AND ALL FELL IN THE $120 - $200 RANGE. TROUBLE WAS I HAD TO WAIT A COUPLE DAYS WHICH I COULDN'T DO. I FOUND MOLTEN SOLDER ON MY FURNACE, HOT WATER TANK, AND FLOOR. THEY COULD HAVE CLEANED UP OR PROTECTED THE AREA FOR ALL THE MONEY I PAID. I FEEL RIPPED OFF, BUT I NEEDED THE WORK DONE QUICKLY. NEXT TIME I'LL JUST CALL ROTO ROOTER. THEY WOULDN'T HAVE CHARGED NEARLY AS MUCH AND WOULD HAVE BEEN ABLE TO ACCOMMODATE MY TIME CRUNCH.

TOM AND MIKE WERE POLITE AS ALWAYS (THIS IS THEIR 3RD OR 4TH TRIP TO THE HOUSE). THEY ARRIVED WHEN THEY SAID THEY WOULD, AND DID THE WORK QUICKLY. THEY ALSO DID SOME WORK ON A PIPE FIXTURE THAT WAS REPLACED ABOUT 2 MONTHS AGO. THE DRAIN WAS STILL RUNNING SLOW. THIS WORK WAS UNDER WARRANTY, BUT THEY NOTICED THE PROBLEM, NOT ME. I REALLY APPRECIATE THEIR HARD WORK AND HONESTY. I WOULD RECOMMEND THEM TO ANYONE, AND I WILL REQUEST THAT THE SAME TECHNICIANS COME TO MY HOUSE WHENEVER I NEED MORE WORK DONE.

THEY WERE A LITTLE LATE, BUT VERY POLITE AND HELPFUL.

THEY WERE AVAILABLE TO DO THE JOB QUICKLY. THE MEN WERE ON TIME AND WORE COVERS ON THEIR WORK BOOTS. THEY ANSWERED ALL QUESTIONS AND CLEANED UP THE WORK AREA WHEN THE JOB WAS COMPLETED.

THEY ARE EASY TO GET ALONG WITH AND THEY KNOW HOW TO DO THE WORK WELL.

PROMPT, CLEANED UP AFTER HIM SELF AND EVERYTHING IS STILL WORKING. CALLED AND THEY WERE ABLE TO COME OUT THE NEXT DAY. EXPLAINED BILL BEFORE DOING WORK.

ARRIVED PROMPTLY. THOROUGHLY EXPLAINED THE JOB AND GAVE ESTIMATES BASED ON OUR VARIOUS OPTIONS. WE DECIDED TO REPLACE THE ONE TOILET, RATHER THAN HAVE IT FIXED, AFTER HE EXPLAINED THAT IT WAS AN OLDER MODEL AND SIMPLY REPLACING THE PARTS MAY WORK FOR A FEW MONTHS BEFORE IT STARTED NOT WORKING PROPERLY AGAIN. WE DIDN'T FEEL PRESSURED BY HIM TO REPLACE RATHER THAN REPAIR, BUT WHAT HE SAID SEEMED TO MAKE SENSE. THE JOB WAS DONE QUICKLY AND NEATLY. VERY POLITE AND FRIENDLY. WE WOULD CALL THIS COMPANY AGAIN. THE PRICE DID SEEM HIGH TO US, BUT AT LEAST OUR TOILETS WORK!

THE PLUMBER CAME OUT TO MEASURE EVERYTHING AND SAID I WOULD HEAR BACK EARLY THE NEXT WEEK. I WAITED A LITTLE OVER TWO WEEKS BEFORE I CALLED ASKING ABOUT THE QUOTE. I WAS TOLD THAT THE PLUMBER WOULD CALL ME BACK THAT DAY. NO CALL CAME. THE PLUMBER DID CALL THE NEXT DAY, BUT DID NOT GIVE ME A FORMAL QUOTE, ONLY A VERBAL ONE, AND SAID HE WOULD CALL ME BACK THE NEXT DAY. IT HAS BEEN ALMOST A WEEK SINCE THAT CALL, AND I HAVE YET TO HEAR FROM HIM. I AM NOT PLEASED AT ALL. WE HAVE HAD GREAT WORK DONE FROM THEM PREVIOUSLY..... SO I AM KIND OF SURPRISED ABOUT THIS INCIDENT.

THEY DID A FIRST CLASS EXCELLENT JOB, THEY WERE VERY PROFESSIONAL AND I HAD TOTAL CONFIDENCE IN THEM. I WOULD USE THEM AGAIN.

I WAS TOLD SOMEONE WOULD BE AT MY HOUSE BETWEEN 9:30 AND 11:30. AT 11:30 NO ONE HAD YET COME. I CALLED THE PLUMBING SOURCE AND WAS TOLD THAT THE PLUMBER WAS STILL ON HIS FIRST JOB AND IT WOULD BE ''SOME'' TIME BEFORE THEY GOT TO ME. I THINK AT THE VERY LEAST, A COURTESY CALL FROM THE PLUMBING SOURCE WAS IN ORDER TO TELL ME THEY WERE VERY BEHIND SCHEDULE. I CANCELLED THE APPOINTMENT AND DID NOT RESCHEDULE. I HIRED ANOTHER COMPANY, I USED THE PLUMBING SOURCE LAST YEAR FOR A MAJOR PROJECT (SEWER LINE REPLACEMENT ETC...) AND THOUGHT HIRING THEM FOR A SMALL JOB WOULD BE EASY.

VERY SATISFIED. ARRIVED AT AGREED APPOINTMENT TIME. WERE POLITE AND CONSIDERATE OF FLOORING (WET BOOTS FROM SNOW WERE COVERED W/TYVEK BOOTIES BEFORE ENTERING HOME). MADE REQUESTED REPAIRS IN A PROFESSIONAL AND TIMELY MANNER. PROVIDED ADDITIONAL SUGGESTIONS ON HOW TO MAINTAIN FAUCETS AND HOT H2O TANK FOR FUTURE REFERENCE.

WE CALLED AND REQUESTED JIMMY AS WE HAD USED HIM BEFORE AND HAD A WONDERFUL EXPERIENCE. HE IS PLEASANT, EFFICIENT, NEAT AND PROFESSIONAL. THEY DID A VERY LARGE JOB FOR US LAST SPRING, AND I CAN'T SAY ENOUGH ABOUT HOW IMPRESSED WE ARE WITH THIS COMPANY.

COURTNEY AND ADAM ARRIVED AT THE TIME PROMISED AND WERE VERY COURTEOUS. I FOUND COURTNEY TO BE A VERY KNOWLEDGEABLE PLUMBER, AND WAS VERY PLEASED WITH HIS PROFESSIONALISM AND HIS WORK. I WOULD DEFINITELY USE THEM AGAIN.

WE'VE USED THIS COMPANY OFTEN. THEY ARE PROMPT AND NICE. THIS TIME; HOWEVER, THEY HAD TO COME OUT 2 ADDT'L TIMES TO RE-FIX WHAT WE PAID FOR. THAT WASTES MY TIME! I AM PLACING THEM ON MY OWN PROBATION.

THEY WERE COURGEAL AND GOT THE OUT IN ABOUT AN HOUR AND A HALF. DENNIS DID THE WORK. HE HONORED THE ANGIE'S LIST DISCOUNT. EVERYTHING WENT FINE. THIS IS THE FIRST TIME I HAVE SEEN A SERVICE TRUCK THAT LOOKED LIKE A WAREHOUSE, HE HAD EVERYTHING HE NEEDED IN THERE.

THEY ARE WONDERFUL AND I WOULD RECOMMEND THEM TO ANYBODY.