The Plumbing Source

OUR 5 YEAR OLD DISPOSAL WAS LEAKING. BASED ON ANGIE'S LIST, WE CALLED THE PLUMBING SOURCE & MADE AN APPOINTMENT. RECEPTIONIST VERY PROFESSIONAL. PLUMBER DENNIS B SHOWED UP ON TIME & QUICKLY DIAGNOSED THE PROBLEM. WE APPROVED THE FIX. RECOMMENDED DISPOSAL WAS PRICEY ($467.20), BUT MORE POWERFUL (1 HP) & HAD LIFETIME WARRANTY. THE LEAKING ONE I HAD BOUGHT AT HOME DEPOT FOR $150 & IT ONLY LASTED FOR 5 YEARS. JOB WAS DONE IN LESS THAN AN HOUR & IN AN EXCELLENT MANNER. AFTER USING FOR THREE WEEKS, WE WERE GLAD WE SPENT THE EXTRA $ TO HAVE A TOP-NOTCH DISPOSAL. TREMENDOUSLY BETTER PERFORMANCE.

THE EXPERIENCE WAS DISAPPOINTING. THE PRIMARY PROBLEM WAS THE ABILITY OF THE FIRM TO DO THE WORK IN A TIMELY FASHION. THE FIRST TIME THEY WERE ONE HOUR LATE MISSING THE TWO HOUR APPOINTMENT WINDOW. A PLUMBER CAME. HE OFFERED TO DO THE WORK AT THAT MOMENT, BUT I EXCUSED HIM. IT WAS A BEAUTIFUL LATE FRIDAY AFTERNOON AND I HAD A GUEST. WE RE-SCHEDULED FOR THE NEXT WEDNESDAY. THEY CANCELLED THE SECOND VISIT DUE TO STAFFING PROBLEMS. THE THIRD VISIT THE PLUMBERS ARRIVED PROMPTLY AT THE APPOINTED TIME. THE PLUMBER I DEALT WITH WAS PROFESSIONAL AND COURTEOUS. HE PROVIDED ME A STANDARD RETURN CUSTOMER DISCOUNT ON THE WORK BECAUSE OF THE SCHEDULING ISSUES. I WOULD CONSIDER USING THE FIRM AGAIN, BUT I WOULD HAVE RESERVATIONS ABOUT RECOMMENDING THE FIRM FOR EMERGENCY WORK.

MARIO WAS COURTEOUS, AND GAVE ESTIMATE OF WHAT IT WOULD COST IF WE HAD LEAKAGE FROM SNAKING BECAUSE OF OLD PIPES AND HOUSE.

OVERALL, THE PLUMBERS PERFORMED THE NECESSARY WORK. I WAS SURPRISED AT THE HIGH COST FOR WHAT I CONSIDERED A MINOR PROCEDURE. I HAD TO MOP UP AFTER THEM.

THE PLUMBERS WERE VERY PATIENT WITH DELAYS AND PROBLEMS AS THEY AROSE. THEIR SCHEDULE HAD TO BE ARRANGED AROUND OTHER WORKMEN, AND THEY WERE ALWAYS VERY ACCOMMODATING.

GREAT EXPERIENCE. ALTHOUGH I'D BEEN TOLD BY ANOTHER CONTRACTOR THAT I'D NEED TO REPLACE MY KITCHEN FAUCET, THE GUYS FROM THE PLUMBING SOURCE TOLD ME THAT I COULD ORDER REPLACEMENT PARTS INSTEAD. THEY IDENTIFIED THE PARTS BY NUMBER, GAVE ME THE PHONE NUMBER OF THE MANUFACTURER, AND TOLD ME HOW TO GET THE MOST OUT OF MY WARRANTY. I DIDN'T PRICE A NEW FAUCET, BUT I KNOW THAT PLUMBING SOURCE SAVED ME MONEY. ALL ASPECTS OF THE EXPERIENCE WAS POSITIVE.

I CALLED BACK ABOUT A MONTH LATER AND ASKED HIM ABOUT IT AND HE SAID, "OH, I WAS WAITING FOR YOU TO CALL ME BACK." I AGAIN ASKED HIM ABOUT THE CONTROLLER AND HE SAID HE'D CHECK AVAILABILITY AND CALL ME RIGHT BACK TO SET UP AN APPOINTMENT. AGAIN, HE NEVER CALLED. BECAUSE OF THIS EXPERIENCE, I HAVE DECIDED TO USE A DIFFERENT PLUMBING SERVICE.

PLUMBING SOURCE HAS BEEN AN INCREDIBLY PROFESSIONAL, KNOWLEDGEABLE AND FAIR GROUP. I WILL USE THEM OVER AND OVER. BRIAN DID A VERY THOROUGH JOB CHECKING AND FIXING THE LEAKS UNDER THE LAUNDRY TUB.

SHOWER FIXTURES WORK WELL, ALTHOUGH I WOULD RATHER HAVE THEM WITHOUT THE WATER-SAVER FEATURES. THEY WERE INSTALLED PERFECTLY AND IN A SHORT AMOUNT OF TIME. CLEAN UP WAS DONE WELL. AT MY REQUEST FOR A REFERRAL, THEY REFERRED ME TO ANOTHER WELL-RATED ANGIE'S LIST COMPANY FOR THE WORK REQUIRED TO FIX THE HOLE.

WORK WAS DONE IN A REASONABLE TIME FRAME WITH NO UNNECESSARY DAMAGE TO YARD. JIMMY SHOWED UP AS PROMISED AND WORKED DILIGENTLY TO KEEP PROJECT ROLLING. HE WAS VERY POLITE AND WE FELT WORK PERFORMED WAS A LABOR SAVINGS FOR US SINCE THE DRILLING DID NOT TEAR UP OVER A HUNDRED FEET OF OUR YARD NOR ANY TREES OR FLOWER BEDS.

AFTER DISCOVERING THAT MY PIPES WERE IN BAD SHAPE, HE REPLACED THEM AND ALSO INSTALLED SHUTOFF VALVES. THEY WERE VERY NICE ABOUT DOING THESE REPAIRS,AND I APPRECIATED IT. THEY WERE VERY POLITE AND STAYED IN A GOOD MOOD EVEN THOUGH IT WAS A REALLY HOT DAY.

PERSON CAME OUT EXACTLY ON TIME TO GIVE THE ORAL ESTIMATE. HE DID NOT PUSH ME TO DECIDE QUICKLY, BUT I WANTED TO GET GOING ON THE WORK SO I IMMEDIATELY SAID YES. HE WAS SUPPOSED TO COME BACK A COUPLE OF DAYS LATER, BUT HIS CHILD WAS ILL THAT DAY, SO IT WAS CHANGED TO TWO DAYS AFTER THAT. HE AND HIS HELPER ARRIVED JUST WHEN OFFICE PERSON SAID HE WOULD ARRIVE. WORK WAS DONE WELL, AND THEY WERE NICE PEOPLE TO HAVE IN THE HOUSE. IF I HAD IT TO DO OVER AGAIN, THOUGH, I WOULD HAVE GOTTEN MORE THAN ONE ESTIMATE - $750. JUST SOUNDS LIKE TOO MUCH MONEY TO ME, ALTHOUGH I AM NOT SKILLED IN SUCH INFO.

IT TOOK SOME TIME TO GET A CALL BACK, AS WELL AS GETTING THEM TO COME OUT FOR THE ESTIMATE. THEY WERE SUPPOSED TO GET BACK WITH ME, IT HAS BEEN TWO WEEKS AND I HAVEN'T HEARD ANYTHING.

MARIO ARRIVED RIGHT ON TIME AND I TOLD HIM WHAT NEEDED TO BE DONE. WE DECIDED TO REFURBISH ALL 3 TOILETS AS THE INSIDE MECHANISMS WERE 11 YEARS OLD. PLUS MY FAUCET IN MY SHOWER WAS LEAKING AND HE SAID IT WAS A CARTRIDGE THAT NEEDED REPLACING. MARIO WAS VERY THOROUGH AND EFFICIENT. HE TESTED THE WATER PRESSURE IN THE HOUSE AND FOUND IT WAS MUCH TOO HIGH (120 PSI) AS OPPOSED TO 60-80 PSI. HE SUGGESTED A PRESSURE REGULATOR FOR THE WATER SYSTEM. I DECIDED TO GO WITH THE PRESSURE REGULATOR AS WE PLAN ON LIVING IN THE HOUSE FOR SOME TIME AND THE PLUMBING SYSTEM WILL BENEFIT FROM THE IMPROVEMENT. MARIO WORKED HARD ALL MORNING AND HE DID A SPLENDID JOB. ALL MY TOILETS AND SHOWER ARE WORKING WELL AND THE HOUSE IS MUCH QUIETER THANKS TO THE PRESSURE REGULATOR. HE WAS VERY NEAT AND METICULOUS WHEN HE FINISHED. I WOULD HIGHLY RECOMMEND THIS COMPANY FOR ALL YOUR PLUMBING REPAIRS AS THIS IS THE 3RD TIME I HAVE USED THEM.

TELEPHONED AT 6:30 A.M. PLEASANT AND SENT OUT AT 3:30 PM, AS PROMISED. WAS TOLD BETWEEN 2-4 PM.

I CALLED AT APPROXIMATELY 10 IN THE MORNING. THE OFFICE PERSON WAS VERY FRIENDLY AND SAID THEY COULD BE OUT BETWEEN 3 AND 5 BUT THEY WOULD CALL IF THEY COULD GET OUT SOONER. SHE EVEN REMINDED ME OF THE COUPON IN THE AL NEWSLETTER. AL AND BRIAN ARRIVED AT 3:30 AND SNAKED THE DRAIN. THEY WERE VERY NICE AND PROFESSIONAL AND MADE SURE THAT THE DRAIN WAS WORKING WELL BEFORE THEY LEFT.

BRIAN D. WAS PROFESSIONAL, THOROUGH AND EXPLAINED OUR OPTIONS, INC. PRICES IN DETAIL. HE ALSO TOLD US WHAT WOULD HELP US AVOID THE PROBLEM IN FUTURE (IN CHANGES TO OUR TYPE OF TOILET, ETC.)

VERY NEAT AND DO A GOOD JOB. VERY COMPETITIVE PRICE WISE. I'VE USED THEM 5 TIMES ALREADY AND THEY'VE BEEN VERY GOOD. ALWAYS ON TIME,VERY NICE AND VERY COURTEOUS.

MARIO WAS MY PLUMBER AND DID AN EXCELLENT JOB OF FINISHING THE WORK, EXPLAINING THE WORK, AND WAS VERY COURTEOUS.

MARIO WAS VERY COURTEOUS AND PROFESSIONAL.

ONCE AGAIN PLUMBING SOURCE HAS GONE BEYOND WHAT I NEEDED TO BE DONE, IN ORDER TO DO THE JOB CORRECTLY. I LEARNED. REPAIRED FITTINGS, AS NEEDED, TO BE COST EFFECTIVE.

EXCELLENT ON TIME AND FAST. VERY GOOD JOB.

HE WAS ABLE TO COME THE SAME DAY. HE CHECKED EVERYTHING OUT. HE SAID HE COULD REPLACED THE FAUCETS BUT DIDN'T NEED TO. HE ONLY CHARGED ME A $29 SERVICE CHARGE. HE WAS REALLY GOOD AND HONEST. HE WAS VERY PROFESSIONAL AND RESPECTFUL. I WAS SO IMPRESSED.

PLUMBERS ARRIVED WITHIN 90 MINUTES OF BEING CALLED. WERE VERY PROFESSIONAL. CLEANED THE DRAIN AND OFFERED INFORMATION ON THE POSSIBLE CAUSE AND HOW TO AVOID FUTURE PROBLEMS.

IT WAS LATE FRIDAY NIGHT WHEN WE NOTICED WATER LEAKING ACROSS THE KITCHEN FLOOR. I CALLED OUR USUAL PLUMBING AND HEATING COMPANY AT 8:30 IN THE MORNING. THEIR CALL BACK TO ME GOT CUT OFF AND THEY DID NOT RETRY IT. AT NOON I CALLED THEM AGAIN ONLY TO FIND OUT THAT THEY DID NOT HAVE A PLUMBING TRUCK WORKING ON SATURDAY AND I WOULD HAVE TO WAIT TILL MONDAY. I THEN CALLED THE PLUMBING SOURCE AND THEY WERE OUT BY 2:00 TO FIX OUR TRAP. MY HUSBAND, WHO WAS HOME WHEN THEY DID THE WORK, WAS VERY SATISFIED WITH THEM AND THOUGHT THEIR PRICE WAS REASONABLE.