Perfect Services Grout Perfect

Great job!

STEVE ALERIC ARRANGED FOR ONE OF HIS MEN TO COME AND DO THE REPAIR WORK. THE MAN HAD PROBLEMS TO HANDLE, WHICH MADE HIM ARRIVE TO MY HOUSE LATE. HOWEVER, I WAS KEPT INFORMED COMPLETELY ABOUT THE TIMING PROBLEM AND WAS NOT LEFT HANGING AROUND WAITING FOR HOURS. THE WORK WAS COMPLETED PROFESSIONALLY, VERY CLEANLY, AND VERY NEATLY. THE COLOR EVEN TURNED OUT GREAT. AS AN ADDED BONUS, STEVE EVEN HONORED A COUPON THAT I HAD CUT OUT FROM GOLD CLIPPER AFTER I HAD RECEIVED MY QUOTE. I WOULD HIGHLY RECOMMEND GROUT PERFECT.

THE OWNER RETURNED CALL PROMPTLY AND WORK WAS PERFORMED AS SCHEDULED.

THEY WERE VERY PERSONABLE AND NICE AND ON TIME. THEY DID NOT LEAVE ANY MESS AT ALL.

THEY STARTED THE JOB ON TUESDAY, HE GOT THE FILLER MATERIAL ALL OVER THE BATHROOM FLOOR WITHOUT CLEANING IT UP, SAID HE'D HAVE TO COME BACK WHEN THE FILLER CURED AND WOULD CALL TO SAY WHEN HE'D BE BACK. NO ONE EVER CALLED. THE NEXT DAY, WEDNESDAY, LEFT THEM A MESSAGE AND NO ONE BOTHERED TO CALL BACK. WHEN MY SON CALLED LATER IN THE AFTERNOON HE SPOKE TO THE OWNER. THEY WOULD NOT COMMIT TO A TIME TO COME BACK THEY WERE WORKING ON A BIGGER JOB ON THE OTHER SIDE OF TOWN. HE SAID IF WE GOT SOMEONE ELSE TO FINISH HE WOULD NOT CHARGE FOR WHAT THEY HAD DONE. I DON'T APPRECIATE THEIR LACK OF FOLLOWING THROUGH. HE SHOULD NOT HAVE AGREED TO TAKE MY JOB IF IT WAS TOO SMALL. I'M VERY UNHAPPY. I DID FIND ANOTHER COMPANY AND THEY WERE WONDERFUL.

IT TOOK THREE PEOPLE TO DO A VERY SIMPLE JOB. WE CAUGHT THE FIRST GUY TRYING TO USE GREEN BOARD ALTHOUGH WE PAID FOR CEMENT BOARD WHICH WAS WRITTEN IN WORK ORDER. HE DIDN'T PROTECT TUB WHICH WAS NICKED FROM DROPPED TOOLS AND DEBRIS SO WE FURNISHED BLANKETS. HE BROKE THE BATHTUB FAUCET SO WE HAD TO HIRE A PLUMBER TO FIX THE PIPING. A SECOND GUY CAME OUT AND PUT UP A WALL, BUT HAD TO REMOVE IT BECAUSE THE TILES WEREN'T LEVEL. HE PUT UP THE WALL AGAIN. SLOPPY WORK. HE PUT UP ANOTHER TUB WALL, BUT HAD TO REMOVE IT BECAUSE THE TILES WEREN'T LEVEL AGAIN. HE PUT UP THE WALL AGAIN. I CALLED OUT ANOTHER CONTRACTOR WHO TOLD ME THE TILES WERE SO FAR APART THE GROUT WOULD FALL OUT. GROUT PERFECT FINALLY SENT A 3RD COMPETENT GUY WHO REMOVED ALL THREE TUB WALLS AND STARTED COMPLETELY OVER. THE JOB SHOULD HAVE TAKEN 2.5 DAYS INSTEAD TOOK A MONTH TO COMPLETE AND THEY COULDN'T INSTALL SIMPLE TRIM WORK BECAUSE THEY COULDN'T FIGURE OUT HOW TO DO IT. THEY DO GROUT NOT TILE.

VERY GOOD WORK, WORKED QUICKLY, AND I WAS QUITE PLEASED.

WE WAITED TWO MONTHS TO FILL OUT THIS REPORT, AS OUR LAST TRY AT FIXING OUR PROBLEM LOOKED GOOD FOR A COUPLE OF WEEKS AND THEN TURNED OUT TO BE NO IMPROVEMENT AT ALL. THIS SERVICE, ON THE OTHER HAND, REMAINS A HUGE IMPROVEMENT AND WE COULDN'T BE MORE SATISFIED. NOT ONLY IS IT NOW POSSIBLE TO CLEAN THE FLOOR WITHOUT CONSTANTLY BLEACHING AND SCRUBBING LIKE CRAZY, BUT THE CLEANING PROCESS NOW IS VERY FAST AND EASY!

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NINO DID BOTH ESTIMATE AND LATER THE WORK. OTHER COMPANIES DIDN'T WANT TO TAKE A CHANCE ON THE OLD TILES, BUT NONE BROKE DURING THE WORK. NINO OFFERED INFO ABOUT CARE OF THE GROUT AND ADVISED US HOW TO SEAL IT SO WE WOULDN'T HAVE TO PAY HIM TO DO IT. NEAT AND CLEAN, EASY TO WORK WITH.

THESE PEOPLE ARE TREMENDOUS. WE HAD WATER COMING THROUGH OUR LIVING ROOM CEILING. RATHER THAN PUSHING US INTO AN EXPENSIVE REPLACEMENT, THEY SUGGESTED THAT WE TRY A SIMPLE, LESS EXPENSIVE, FIX FIRST AS WELL AS REPLACE CAULK AND GROUT IN OTHER BATHROOMS BEFORE PROBLEMS SHOWED UP THERE TOO. I HAD TO DO A LAST MINUTE CANCELLATION BECAUSE OF AN INJURY. WHEN I CALLED TO RESCHEDULE, THE FIRST THING THEY ASKED WAS HOW I WAS DOING. IN ADDITION TO BEING REALLY NICE PEOPLE, THEY WERE VERY PROFESSIONAL. THE JOBS WERE DONE WELL WITH NO MESS LEFT BEHIND AND THEY WERE ALWAYS ON TIME.

ESTIMATE WAS QUICK AND EASY. WORK WAS PERFORMED AT THE SCHEDULED TIME WITH A GREAT RESULT. MY GROUT WAS LOOKING QUITE SHABBY AND NOW IT LOOKS BRAND NEW. I AM VERY PLEASED AND PLAN TO USE THEM FOR FUTURE CERAMIC TILE INSTALLATION.

HE CALLED TO LET ME KNOW HE WAS RUNNING LATE. HE EXPLAINED EVERYTHING IN GREAT DETAIL. I'D RECOMMEND HIM.

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I WAS REALLY PLEASED WITH THEIR SERVICES. SLIGHT MISCOMMUNICATION BETWEEN THE FIRST PERSON WE DEALT WITH AND THE SECOND PERSON. THE ISSUE DID NOT COST US MORE TIME OR MONEY, BUT I WAS GLAD I WAS HERE TO OVERSEE THE WORK. THEIR MANNER, POLITENESS, PROMPTNESS, AND ESTIMATE WAS RIGHT ON. THEY ALSO LEFT THE ADDITIONAL SEALANT SPRAY AND EXPLAINED HOW TO USE IT. I THOUGHT THAT WAS NICE.

WE SAVED $115, THEY GAVE A 10% DISCOUNT WITH COUPON FROM ANGIE'S LIST MAGAZINE.

I WOULD HIRE THEM FOR A FUTURE JOB.

I WAS SO IMPRESSED WITH STEVE ALERIC. HE OFFERED TO DO THE WORK IF I WANTED BUT SAID IT WOULD BE AN UNNECESSARY EXPENSE FOR ME. IN ADDITION, HE TOLD ME THE REST OF THE GROUT IN THE BATHROOM WAS IN GOOD SHAPE AND THAT I DIDN'T NEED HIS SERVICES AT THIS TIME. HIS HONESTY SAVED ME BETWEEN $75-$100 FOR THE SHOWER FLOOR.

THE TECHNICIAN SET THE TILE THE FIRST DAY. HE FINISHED WHILE I WAS AWAY AND LEFT SOME OF THE TILE CROOKED AND UNLEVEL. THE SECOND DAY HE RE-SET SOME OF THE TILE AND GROUTED RIGHT AWAY. NOT ALLOWING THE TILE TO SET UP FOR A DAY CAUSED THE GROUT TO CRACK. OVERALL THE GROUT LINES WERE CROOKED AND UNEVEN. HE LEFT WITHOUT REPLACING THE FAUCET AND TUB FILL KNOB. WHEN NINO CAME TO REPLACE THE FIXTURES A COUPLE DAYS LATER HE AGREED THE GROUT LINES WERE OF POOR QUALITY AND THE TILES WERE NOT SET EVENLY. HE AGREED TO REGROUT SAYING THIS WOULD MAKE THINGS LOOK BETTER. HIS WORKMANSHIP WAS MUCH BETTER. HE REALIZED THAT HE COULD NOT REPLACE THE FIXTURES AND PAID FOR THE PLUMBER. UNFORTUNATELY THE ONLY WAY TO GET A QUALITY JOB WAS TO START OVER WHICH WE OPTED NOT TO DO. I HAD A HARD TIME GETTING NINO'S PARTNER TO RETURN MY PHONE CALLS. I WAS TOLD THAT THERE WERE OTHER COMPLAINTS ABOUT THE TECHNICIAN AND HE WAS BEING GIVEN LESSER JOBS. I CAN'T RECOMMEND THIS COMPANY.

THEY WERE WONDERFUL AND THE TILE LOOKS GREAT! I HAVE A LOT OF TILE IN MY HOME, SO IT WAS A LARGE JOB. THEY WERE VERY EFFICIENT AND FINISHED THE JOB IN ONE WHOLE DAY. THEY WERE VERY NICE TO WORK WITH. THEY ARE SO GOOD I WOULD DEFINITELY USE THEM FOR OTHER WORK.

THEY SAVED OUR NEW KITCHEN FLOOR (TILE AND FLOOR WERE NEW, BUT THE GROUT CAME OUT AWFUL, AND GROUT PERFECT REMOVED IT, AND REPLACE IT). THEY WERE PROMPT AND COURTEOUS, AND SEEMED VERY CONCERNED ABOUT OUR UNIQUE PROBLEM.

GAVE ME SEVERAL OPTIONS, VERY RESPONSIVE, LOW KEY. I DEFINITELY RECOMMEND GETTING THE GROUT SEALED. IVE ALREADY NOTICED A DIFFERENCE. EFFICIENT. I HAVE BEEN PLEASANTLY SURPRISED. CAN EVEN LIST ALL THE CUSTOMERS BY CITY FOR REFERENCES.

PROFESSIONAL, GREAT CLEAN UP, QUALITY WORK

THEY DID THE ORIGINAL WORK ABOUT A YEAR AGO AND ALWAYS RECOMMEND TOUCH UP 6 MONTHS TO A YEAR LATER. MY EXPERIENCE FOR THIS REPORT IS THE TOUCH UP. I CANT BELIEVE HOW NICE IT TURNED OUT. EVEN THOUGH THE FLOOR WAS ONLY ABOUT A YEAR OLD THE GROUT GOT PRETTY DIRTY. THE FINISH IS SEALED SO WELL THAT WHEN I DROPPED A GLASS OF RED WINE IT CAME RIGHT UP WITHOUT STAINING. HE ONLY CHARGED $150 FOR THE TOUCH UP. ALL HIS WORK INCLUDES A WARRANTY. HE IS VERY CONCISE ABOUT HIS CUSTOMERS SATISFACTION AND IS VERY CLEAN AND THOROUGH, TOO.

EXCELLENT WORK. INFORMED US UP FRONT THAT SOME STAINS WERE PERMANENT, CAME OUT A FEW DAYS LATER TO MAKE SURE EVERYTHING WAS STILL LOOKING GOOD.