Mural & Son Inc

They did a great job. They were very professional. The installer obviously had a lot of experience and was very knowledgeable. He has a great personality and was very easy to work with. He was very professional. He did a great job putting new concrete on the basement floor. He cleaned up very nice after the project.

The previous people who I had in here laid a thin floor and that was breaking up just by walking on the carpet. Muraland Son helped me out. They closed the family room broke the floor put pillars down, new concrete and while the others had not put the rebar they put the rebar by the walls and all. They did a good job. It was dirtier than what you would expect with all the dust. While the other contractor before him just wanted to take your money and run and did not care what was happening at least Mural told me what was happening. If there was nobody better out there I would use them in the future.

Excellent! Walls now appear to be stable and true. Employees were professional. Bob Mural was very helpful later was we were planning to finish the basement, giving us advice on how to appropriately have the walls studded and insulated. Hopefully we will never need to use Mural and Sons again but definitely will if ever we encounter another structural issue with our home. Thank you, Bob!

They were fantastic people. I really respected him, because I had an estimate done in 2007. I asked him how soon I had to have it done, and he told me that I could wait another year. He had given me a $15,000 estimate. I had others estimate the work at comparable prices. He was not pushy at all, which the others were. He was on the job for three weeks; he worked from the outside and the inside. What really swayed me to that company, was that the man who did the estimate was the owner and he was very honest with me.

I received an estimate of $5,486.00 plus an additional $200 for some extra work needed. The estimate consisted of 3 installments. $2500 when excavated, $2500 when wall is built and $686 when backfilled. I stopped in every so often to see how they were progressing and to take pictures. From what I could tell they were doing a good job. Mural completed the work and when I came back I noticed minor damage to a fence post. They did minor damage to the bottom aluminum siding of the house. Mural was supposed to place the pad for the compressor in its original position and place stones from the base of the wall to grade to prevent the compressor from sinking. They installed the stones in the wrong place and the area was to small to fit the pad. They never finished the mortar on the bricks inside the crawl space. According to Mural and Son the work was completed in November of '08. I provided them with a list of the work that wasn't completed. I called the salesman to let them know about the shoddy work. Initially, he said they would come out to fix the fence post, but any additional repairs were to be repaired at cost. Greg (the salesman) said that the wall was completed properly, so that was what they were only concerned with. They were not concerned with the completion of the minor work. I called close to December and spoke with the owner. He said that he didn't know anything about the problems. He said he would speak with Greg and then follow up with me. The owner never returned my calls after several attempts. I called a building inspector and he called Mural and Son. They told the building inspector that they would fix the problems in the spring. They also sent me a letter mentioning only 2 of the 4 problems that had occurred. In the late spring, I tried calling them and again, the owner never returned my calls. At one point, around June 16th, they unexpectedly without a phone call, came out to repair the 4 problems I had. They did an excellent job fixing the post. In regards to the compressor pad, they should have dug all the dirt out and replaced it with stone. Instead, they dug about 2 inches deep and just added more stone on top of it to make me "think" they had fixed the problem. I went in and checked the other 2 problems and they didn't repair them. I called the company several more times and never got a reply. Finally, the receptionist went and talked to someone. She told me that as far as they were concerned they had fixed everything that they were supposed to. I still owed them $680.00 on the job, but the job was not completed. They have yet to bill me for the remainder amount, even though THEY said they were done. My contract said that I will get a 5 year warranty on the wall if I have paid in full. I have come to believe they have done this on purpose for people that don't make complete payment so they don't have to warrant their work. This is probably why they never bothered billing me. I then hired an inspector for $175.00 to come out and inspect their work. The inspector concluded that the mortar in the crawl space was never finished, the compressor pad was not installed correctly, the siding is damaged and they crimped both my compressor lines at the house. I believe they did this after coming back. I have given Mural and Son more than enough time to correct their mistakes.

I was not on hand while the work was being done until the last day. If I had anything that disturbed me ,it would be that the workers were too inconsiderate of the flowerbeds nearby. I called on a landscaper to repair.

Bob Mural gave us a very thorough quote, and we selected him based on the fact that he could jack the wall back up. His workers showed up every day on time and always had things cleaned up. Since this entailed digging 5 feet under the floor of the laundry room, we expected to have quite a mess and were very pleased when that was not the case. There were a couple of surprises during the project, both of which added to the originally quoted price. The entire laundry room wall was constructed without a footer, and there was a large gap underneath the portion of the garage floor nearest the basement. Bob explained our options for addressing these problems very clearly. We chose to have him perform the extra work to prevent future problems and expense. The additional charges were very reasonable and we are sure they are far less than if we needed someone to come back in the future. Bob jacked the wall back into position and the concrete he replaced looks fantastic. We were apprehensive about having this work done as we have never had a problem like this with any other house, and we are extremely happy with the results.

Mural and Son was on Angie's List. When they came out and told us what they were going to do it sounded like a good plan so we hired them. They went above and beyond. They were very clean and they laid down cardboard so they wouldn't mess up the floor. They always had vacuums going. We have never had any problem with any contractor we have found on Angie's list

Owner arrived when promised to give estimate, and work crew arrived when company promised they would. The 3-man work crew worked steadily and was conscientious, and completed the project in a timely manner. To summarize, we found the work satisfactory. Our overall rating of "B", above, should not be interpreted as a criticism of the company; the same applies to our "C" rating regarding the price. Rather, our lack of experience and knowledge of a project of this type and cost makes us hesitant to give the highest ratings.

They started 3 weeks later than they originally said they would but kept me informed. The crew working on the house was on time every day and very nice and neat. The work is guaranteed so time will tell if it worked but I have confidence since they've been doing this kind of work for a long time.

The workers on the job worked like it was their own home. They were very conscientious of what they did. The owner is the engineer and was very honest. They were great at the clean up.

There was a leak and they came back and they told me it was on the city's property and would only take care of it if I paid them extra. The first time they came out they told me that their work was guaranteed and I would incur no additional charges, but when they came back out, they tried to make me pay extra charges. I gave them mostly F's because they should've known better than to leave those stones around my house. Over time, it has messed up the yard, the garage, the driveway, the patio, and the house because of the water drainage and the rocks. I feel he lied about the stones being beneficial. This work was done a few years after the home was built. I would never recommend them to my neighbors.

He saw things a little differently than the other estimate that I got. He's very highly qualified. He was very prompt and businesslike. He sent us the estimate the next day or two. I would hire them depending on the work.

IT IS NOT A BAD THING. HE TOLD ME THAT WE HAVE A HIGH WATER TABLE AND WHEN WE HAVE A HEAVY RAIN, THE OLDER HOMES FOUNDATION TEND TO LEAK.

Bob Mural is very knowledgeable and they did a very good job.

They were on time, courteous and knowledgeable. I believe the fee was reasonable for the work performed.

Very professional. Other outfits provided bid on the spot. Mural mailed the quote in a few days. All steps of work outlined on proposal. Bob Mural's engineering background was evident throughout our meeting. I fully understood the scope of what he was proposing compared to others that didn't completely explain their operation. Unfortunately, Mural's bid was almost $3000 over another firm.

Along with the report, Mural gave us a rediculously inflated estimate to perform the repairs. We did not realize that Mural also does repair work which is a conflict of interest. We hired him to give expert opinion on our foundation. Instead, we found he uses his inspection business to create work for his repair business. We are an elderly couple trying to downsize our home. Mural took advantage of us and caused a buyer to withdraw an offer to buy our home. He made statements to the buyer's agent that were not representative of his report. We believe he maliciously did this because we told him we did not want him to perform the repairs.

THEY SHOWED UP WHEN THEY WERE SUPPOSED TO AND EVERYBODY WAS VERY NICE. I FELT CONFIDENT LEAVING THEM ALONE WITH THE GARAGE DOOR OPEN. BOTH THE OWNER AND THE WORKERS ANSWERED ALL MY QUESTIONS AND EXPLAINED EVERYTHING. MY BROTHER, WHO IS A CIVIL ENGINEER, LOOKED AT THE WORK AND HE WAS AS IMPRESSED AS I WAS. THEY REPLACED A PATIO THAT THEY HAD TO TAKE OUT TO GET TO THE BOTTOM OF THE WALL AND CLEANED UP WELL. THEY DID EVERYTHING THE CONTRACT CALLED FOR. IF I HAVE ANY PROBLEM OF THAT NATURE AGAIN, THEY WOULD BE THE FIRST THAT I WOULD CALL.

ON TIME, COURTEOUS, NEAT, AND DID NOT EXCEED THE ESTIMATE.

NOT RETURNING CALLS MADE ON SEVERAL OCCASIONS

THEY EXPLAINED EVERYTHING WELL. THEY WERE VERY NEAT AND THEY DIDN'T WRECK MY YARD. THEY WORKED IN HORRIBLE WEATHER AND THEY STILL DID A TERRIFIC JOB. THEY WERE FRIENDLY AND I WOULD DEFINITELY RECOMMEND THEM TO OTHERS. THEY WERE VERY PROFESSIONAL.

I MEET WITH THE COMPANY AND THEY SAID HE WOULD WRITE UP AN ESTIMATE AND SEND IT TO ME. IT HAS BEEN A MONTH. I HAVE CALLED ABOUT SIX DIFFERENT TIMES AND CONTINUE TO GET THE SAME STORY. ABOUT THREE DAYS AGO THEY ASSURED ME I WOULD HAVE THE ESTIMATE ON THAT DAY. I STILL DO NOT HAVE IT. I CALLED TODAY AND HE SAID THE EARLIEST HE COULD GET THE ESTIMATE TO ME WAS THURSDAY!! HE HAS BASICALLY WASTED MY TIME. I AM ATTEMPTING TO SELL THE HOUSE AND HE HAS DELAYED THE SELL, PROBABLY ABOUT A MONTH. I NEED TO GET A FINAL INSPECTION BASED ON HIS FINDINGS.

WE REQUESTED A MEETING WITH BOB TO REVIEW THE WORK THAT WAS DONE BY HIS COMPANY, B/C OUR BASEMENT BEGAN FLOODING AFTER HIS WORK. BOB WAS RESISTANT TO MEETING WITH US, INSISTED THAT IT BE AT HIS CONVENIENCE, WAS LATE TO THE APP''T, BLAMED OTHER CONTRACTORS, AND ALTHOUGH HIS WORK CONTRIBUTED TO OUR PROBLEM (AND IS GUARANTEED) HE WILL NOT WORK WITH US TO RESOLVE THE PROBLEM. HE ALSO DID NOT FILE PERMITS CORRECTLY WITH OUR CITY. BEWARE OF THIS COMPANY.

SECOND AND THIRD OPINIONS HAD SIMILAR SOLUTIONS, YET MURAL WAS CHEAPER FOR THE SAME FIX. MURAL IS ALSO AN ENGINEER, WHICH IS A PLUS. GUYS THAT CAME TO WORK WHERE NICE AND WORKED HARD. I LEFT FOR WORK FOR 3 DAYS AND TRUSTED THEM COMPLETELY WITH MY GARAGE DOOR OPENER. BASEMENT LOOKS GOOD! WHEN BOB SAYS CALL IN THE MORNING, THEY MEAN IT. I ALWAYS TALKED TO THEM BEFORE 8:30 AM.