Mural & Son Inc

Bob is a great guy and a highly expert engineer with decades of experience. Completely honest and will not sell you anything you don't need. Came out right away, spent a long time talking with me and reassured me that a basement floor crack was a concrete shrinkage issue and not at all a structural concern. All for free. He took a huge worry off my mind and wouldn't even let me buy him a cup of coffee! I'll recommend him 1,000 times!!!

Superb! Where do I begin to sing the praises of Bob Mural? He came out to assess my "situation" and went above and beyond - even after telling me his company wasn't the right one to do the work I needed. He walked through the entire house I am renovating, explained things to me, made recommendations, answered my questions, and referred me to colleagues he had worked with directly from the contact list on his cell phone. His company is located in Cleveland, and I am located almost an hour away in a rural area. He said "Yes, I can do this work for you; but, I have to charge city prices and pay my guys city wages. You can get the same quality for less, closer to you. I'll give you some names." I don't think I'll ever have an opportunity to personally use Mural & Sons bc of the distance, but I would not only recommend him to friends, I'd have him do work for my 86 y.o grandmother.

Did not proceed with work due to personal issues

Good--Bob was responsive and answered all of my questions, and submitted a quote that I believe to be fair. Not sure if I'll be doing the work yet, but if I do he will get the job.

Due a worsening seepage issue in my basement during heavy rains, in August of 2014 I called Mural & Sons. Although I'd used them about a decade or so ago and had a great experience and excellent long-term results, I researched them on Angie's List just to confirm they were still performing well. I was reassured by all the positive reviews. I'd originally dealt with Robert years ago but this time Greg came out to assess the situation. He was very friendly, took the time to explain everything and answer my questions, and initially offered two options for repairing the problem. One was going to be a much more complicated and labor-intensive (and thus costlier) effort, with the end result being essentially the same--to eliminate the uncontrolled seepage. In the end he recommended the less costly option since my basement isn't finished and the cost for the other option was going to be nearly double. He said the simpler option was a common, cost-effective solution. He said their quote, which I received a week or so later in the mail, was good for 12 months. I waited until April of 2015 to initiate the work. It took quite a bit of back and forth to schedule the date--I obviously contacted them when they were already full swing into the season's work, plus this type of work can always mean unplanned delays; at the same time, I also had some limitations on scheduling because I wanted someone here in case there were questions. I worked with Christine through the months, who was very friendly and quick to respond and update me. Everything finally came together in early June and they started work. A three-man crew came out. They were friendly and worked hard. (They even made a point to stay aware of the neighborhood cat we'd been taking care of, who was visiting them during their work each day, lol.) Overall the work was done as promised and seems to be of the same high quality I experienced years ago. There was one hiccup but it was quickly remedied. The rains hit within a few days of their finishing the work and the sump pump has been doing its job wonderfully. I will update the status of the work later in the year.

Mural and Sons was a pleasure to work with. We had a large crack in our foundation that spanned the whole back wall of our basement and to 1/2 of a side wall. We opted to have the wall trenched and waterproofed from the outside with beams placed inside to keep the wall structurally sound. They were timely and prompt. Arrived on time for initial evaluation, estimate arrived as promised and they started and finished work on schedule. Office staff was very responsive. Crew was professional, friendly and courteous. Given the amount of work that needed to be done they were as cleanly as could be expected. Would use them again and would recommend highly.

The work was meticulous. They cleaned up everything they left the house. The foreman explained everything they were doing and why and communicated what times they would be returning. They did an excellent job. I would use them again and have referred friends to them already. A very positive experience.

They were great. Got the work done very quickly and since it has been some time since the work was done, I can tell you that what they did was completely effective.

They did a great job. Used their quote to negotiate a lower price on the house we were buying. Wish they had done a better job explaining that I would want to get a quote from a landscaper as well. Overall, very pleased with the job they did.

They took very good care of us. Did a great job cleaning up. They did what they felt needed to be done, not anything extra so I didn't have pay any unnecessary money.

I got two quotes. What I really needed, Mural and Son could provide. They did an excellent job, I am very happy with them. They were wonderful. They did exactly what they said, worked consistently, and cleaned up after themselves. They got done on time and they were very informative; they kept the home owner updated on what was going on. Their pricing was competitive and were actually the lower quote but it was actually the work that I needed to have done. I would recommend them to anybody.

They did a fine job! They put a big beam in and dug along the sides of my house. They were great to work with and were not problems at all. When they dug up my flower garden, he pulled out the extra bulbs I thought I had grabbed and it was just so nice of him to that extra work for me. He was very knowledgeable as well.

They came when they said they would be there. They did a fantastic job. I had one small issue but they came right back out and rectified it.

Work was completed in November 2001. In the subsequent years, cracks began to develop in the walls where reinforcement was completed. We began contacting Mr. Mural in October 2006 (before the warranty expired). It took Mr. Mural until October 2007 to respond to our request to re-inspect his work. At that time, Mr. Mural indicated the reinforcing beams were and quot;doing what they were designed to doand quot; and only if we experienced water leakage, should we contact him to re-inspect. When other contractors have come to look at the foundation, all have questioned why Mural and Sons used nails to secure the blocks holding the beams in place rather than bolts. All have stated Mural and Sons should remedy the situation. That is exactly where the current problem is. The house is unsellable without additional repair but Mural and Sons has not responded to multiple requests to remedy the situation. This is despite the fact their own staff admitted their work was substandard.

They have fixed my foundation that was ruined during the course of one of the storms. They were really good. The owner was really good, excellent and everything. They make sure my house is structurally sound and was good.

The process went very well.

Mr. Mural inspected the entire house (4 floors) and determined that although some settling had occurred over the past 115 years, it was minor, not dangerous, and not likely to cause us any problems in the foreseeable future. He gave us some advice on how to distribute loads so as not to aggravate the condition. He was polite, professional, courteous, and did not charge us anything for the inspection.

I called them to ask for a free estimate to repare a structural crack in the foundation wall. I called them because of their positive reviews on Angie's List. I left a voice message for them around 5:00 one evening and Christine returned my call the next morning informing me that they don't do free estimates unless you're living in the home. She stated that they charge $275 for an estimate if you are buying, selling or refinancing the home. This is not what was stated on their website. Also - she told me the latest appointment they could schedule for an appointment in Wickliffe is 2:00 or 2:30 pm.

Outstanding customer service! I was really in a bind last night. I am in the process of closing on my house and the lender needed a letter/inspection from a structural engineer. My friend referred me to Mural and Son. On really short notice they were able to come to the house this morning and do the inspection and get the report to the lender. Christine and Bob were very efficient and professional. They really saved me. I would definitely not hesitate to refer them to others and use them again in the future for other services (waterproofing, basement repair etc).

Mr Mural arrived on time and was chosen because of Angies list. He did a walk thru with me and pointed out my areas of concern. We were given two estimates for repair--one to brace the bowing walls and the other to dig the foundation out down to the footer.We decided upon his estimates not to purchase the home. Mr Murals estimates are free for home owners--- however if you do not own the home and are looking to purchase one there is a charge of $250 . I was explained this when I made the appointment and was comfortable paying for his service. IN THE LONG RUN IT WAS MONEY WELL SPENT RATHER THAN BUYING A HOME WITH PROBLEMS.

The price was more than what I wanted to pay. They took about three weeks to get the estimate to me.

They never came to give us an estimate nor did they call. No follow-up.

While in the process of purchasing my home, the bank was concerned about one of the walls in the basement and questioned the soundness of the foundation; I was required to get a certification from a structural engineer. I contacted Mural and Sons and they were very helpful in scheduling on an extremely short notice (I had mere days to submit a report to the bank to get my mortgage approved). Their price was also in line with several other people that I called, and lower than two others. I scheduled an appointment with Bob Mural for a few days later. He arrived a few minutes early, performed the inspection and discussed everything that he was looking at/for in the process. Bob was very efficient and receptive to my questions and concerns. I felt very comfortable with his recommendation that there was nothing structurally wrong with the wall, and that it was supporting the house, but that I may want to monitor it in future years to see if an external issue (improper draining and grading of the backyard) poses any problems down the line. He also suggested some ways to improve the condition of the yard itself so that it wouldn't poorly affect the foundation. He told me I would have his report via email by the end of business the following day, and that he would also be sending a hard copy by mail. When I checked my email the next morning, the report was already in my inbox (before 9am!) and was very detailed, offering a solution to what may eventually become a problem in future years. If anything were to happen to the wall, I would definitely contact Mural and Sons to repair it.

It went well, they were courteous, took great care not to disturb the garden, came on time. Delivered what they promised. The waterproofing is holding up, there is no water wicking up into my house and I am ready to repair my inside wall. I would hire them again.

We thought that they did a great job. The house is probably 80 years old and the codes were not what they are now, so there was some deeper settling in average. They came out and had that done too and they did a great job. They came when they said they would and were here for a couple days and cleaned up after themselves. The work was good and they did what they were supposed to do. We spent $3500 on that service. We would tell others that they were good, pleasant, and courteous people to work with. We thought that the pricing was fair.