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Mighty Maids Inc

House Cleaning, Window Cleaning, Floor Cleaning and Waxing

About us

We've successfully served northeast Ohio since 1980, cleaned over a quarter million homes, and are committed to bringing that same level of professionalism into your own. 25 employees. No subs. Charges an hourly rate. No travel charges. Additional email - jc6764@aol.com.

Business highlights

45 years of trusted experience

Services we offer

Residential cleaning - weekly, monthly, & move in & out

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.173 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
12%
3
11%
2
10%
1
7%


Rating CategoryRating out of 5
quality
4.1
value
4.3
professionalism
4.3
responsiveness
4.5
punctuality
4.5
Showing 26-50 of 73 reviews

Marla S.
09/2012
5.0
house cleaning
  + -1 more
Purchased a new home. Hired Mighty Maids to perform a pre-move in cleaning of the entire house. Ladies arrived on time and performed a fabulous cleaning of the entire home. I was so pleased that I also hired them to clean the house I moved out of prior to putting the house on the market. Again, they performed a wonderful job in the old house as well. Have called and hired them to clean the new home again.
Description of Work: Basic house cleaning - floors, bathrooms, carpets, cob-webs, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Susan S.
09/2012
5.0
house cleaning
  + -1 more
There were some things they did not get to as it was a big house but they did a good job.
Description of Work: They completely cleaned out the house after we moved out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Marla S.
08/2012
5.0
house cleaning
  + -1 more
They were right on time and they did a great job
Description of Work: Cleaning Service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Robert T.
06/2012
5.0
house cleaning
  + -1 more
When my tenant and her pet moved out, the rental unit needed a thorough cleaning. I had already hired another individual and paid $100 for this job, who did . I found Mighty Maids on Angie's List, with time running out and a new tenant waiting to move in. I called on Thursday and they were able to schedule the job for Saturday morning. They sent two people who worked for an hour and a half and did a fantastic job. It cost me less than the $100 I had already wasted on another individual cleaner. I would use them again in a second.
Description of Work: Cleaned the kitchen including counters and appliances, ceiling fans (3), window blinds (6), windows (6+door), wiped down all window and door ledges, bathroom including floor, shower tile and fixtures. Swabbed and vacuumed the floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Carol S.
04/2012
5.0
house cleaning
  + -1 more
it went great. The crew showed up on time, they were polite, took initiative to do extra tasks, they were friendly, and worked quickly. It was a very positive experience. I will be contacting them soon to come back on a regular basis.
Description of Work: My house was very dusty, and hadn't been thoroughly cleaned in a long time. A two person crew thoroughly dusted, mopped floors, washed baseboards, changed bed linens, and completely cleaned my kitchen. They also vacuumed, and took out the trash. They brought their own supplies, but always asked if I was ok with their choices before they used anything.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Diane D.
01/2012
1.0
house cleaning
  + -1 more
Having been laid up with a cancer diagnosis for 6 months, my home needed a serious deep cleaning. I called and hired Mighty Maids based on the supposedly "A" rating at Angie's List. DON'T BE FOOLED!!!! Two women showed up at the scheduled time, their only redeeming quality. After 45 minutes and checking on their progress I approached the women. I asked if they had completed the upstairs of our home and they replied "Yes". I very kindly pointed out that the blinds were not dusted, the doors and trim were not wiped down, the vanity in the main bathroom was filthy, and the ceiling fans were not clean. I told them that time and money were NOT an issue, I just wanted the job done properly. I didn't care if they took 6 hours or 2 - as long as the job was done. They were only interested in speed racing through their "job" and our home, even after pointing out the areas they had missed. They ended up "dusting" the ceiling fan...... all other areas mentioned stayed the same ---- not cleaned. We live in a 3 bedroom 1 and 1/2 bath house. The half bathroom was entirely missed, ???????????? HOW DOES THIS HAPPEN? after the two women told me that they were done. By this point I just wanted them out of my home. I was seriously disappointed. Merry Maids did not vacuum underneath the cushions of furniture as advertised. Any object within a 2 foot stretch will NOT be dusted. Be sure to move every object in your home because if they have to move ANYTHING, the underlying surface will not be cleaned. Their "own cleaning supplies" were sorely lacking, I wish they had used mine. They showed up with a filthy dirty Dirt Devil and dirty rags. Most telling, as they were leaving, one of the women said, "I wish I could come home to a house this clean, mine is filthy." Unreal......... This company is a disgrace!!!! Do not waste your money on Mighty Maids. My 10 year old could have done better and would have charged less. Diane Diamond
Description of Work: House cleaned --- but not really. Ordered a "Deep Cleaning"...... not even close!

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
5.0
punctuality
4.0

$105

Response from Mighty Maids Inc
I am very sorry that this customer was so unhappy with the work that was done in her home. I tried to contact her immediatly after seeing a message on Monday morning, I spoke with a gentleman at this residence who said he would have her call when she returned, so I could discuss sending a different crew out to redo the cleaning, which is our policy, if anyone is not satisfied with the work that has been done. As of today, I still have not heard back from the customer and will try again to reach her to see what we can do to make things right ffor her Joyce, Mighty Maids, office manager

JACQUELINE W.
11/2011
5.0
house cleaning
  + -1 more
They were professional and they did what I asked and did a good job.
Description of Work: They washed my walls in my kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Janet P.
08/2011
4.0
house cleaning
  + -1 more
They’ve been very, very good. The crew always gets right work as soon as they arrive.
Description of Work: I've used their cleaning service.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Florence A.
08/2011
5.0
house cleaning
  + -1 more
They were very professional and efficient. They helped me with a lot more than just cleaning.
Description of Work: They came once and did a general cleaning for me. They did a lot of the things I can't do since I can't lift heavy things.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrew S.
06/2011
5.0
house cleaning
  + -1 more
They do an excellent job, used them several times. Some of the cleaners are better than others, but I've never been dissatisfied with any of them. (One thing to note: make sure you note what time they arrive, they don't really keep track of time and they'll overestimate if you leave it up to them.) Definitely a good hire, and the pricing is good ($60 per hour, usually takes about 1 -1.5 hours to clean my 2 bedroom townhouse.) Don't hesitate to give them a try
Description of Work: General house cleaning in my 2 bedroom townhouse.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

DAVID H.
04/2011
5.0
house cleaning
  + -1 more
I explained to them what I needed done and they followed my directions well. I have used them about 3 times in the past and would use them again.
Description of Work: Two-person crew arrived on time and performed housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

William S.
04/2011
5.0
house cleaning
  + -1 more
They did complete cleaning of the house. They were three women who came in and got the work done. They responded well. They were very efficient. They didn't talk much while working. They were professional.
Description of Work: I used the services of Mighty Maids Inc. for housecleaning. I used them in 2010.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CHRIS D.
04/2011
5.0
house cleaning, window cleaning
  + 0 more
They are very good. I've had them for a couple years now. They are dependable. The jobs turn out very well.
Description of Work: They come once a month for housecleaning services. They also clean the inside of the windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Marty B.
12/2010
4.0
house cleaning
  + -1 more
They are good. They are okay. The work that they did was good. They did the job that they were supposed to do and it was clean. I would recommend them to others. I would use their services in the future too.
Description of Work: I used Mighty Maids Inc several months ago for housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

J.P. W.
12/2010
5.0
house cleaning
  + -1 more
They were terrific. I chose them because their ratings were high. They were very thorough and we've had them back a couple of times. They do a good job.
Description of Work: Mighty Maids Inc cleans our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

AMY C.
12/2010
4.0
house cleaning
  + -1 more
For the first house, they did a general cleaning, but it wasn't anything spectacular. Two people came out, and it seemed to take them a very long time to complete a small house. On the second house, they did a general cleaning, and they left cleaning supplies out. This house has two young children and they left the supplies out in a way these children could get to them. They were very friendly and nice. On the first house, they were very punctual, however, on the second house they were not. I am unsure if I will use them in the future.
Description of Work: The amount shown is for two houses. The first house costs $100 and the second house was $120. They came out for general cleaning.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$220

DAVID H.
11/2010
5.0
house cleaning
  + -1 more
They arrived on time and got right to work. I explained what I needed done and they did just that. They were very efficient and were done in 1-1/2 hours.
Description of Work: The crew of two ladies cleaned our house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

CAROL K.
06/2010
3.0
house cleaning
  + -1 more
I have used them 2 or 3 times in the past and I had been pleased. But today, they broke a vase. It was not an expensive vase, but I had search extensively for that vase. One women went into the bath room and came back out pretty quickly. I went in moments later and nothing had been done to the bath tub area. The tile and the bath tub had not been touched at all. The faucet area hadn't been polished and the drain still had rust around it. I called the women back into the bathroom and then it still wasn't completed. The other women working came over and finished cleaning the bathroom. As I walked into the kitchen I noticed that she hadn't cleaned the microwave door either. She came back in and cleaned the door. These are not large issues, it was just strange for those items to not be taken care of. In the past, I have not had to look over the work before the cleaners left and I was disappointed to have watch after them. It seemed as if one of the women was trying very hard to do a wonderful job and that the other women's work was not up to par. I am unsure if I would use them in the future.
Description of Work: I recently began using them for cleaning service as needed.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$75

CAROL K.
06/2010
5.0
house cleaning
  + -1 more
Three ladies came-out, so they got a lot done. They were constantly working and didn't waste a lot of time. Certain areas looked a lot better than they have in a long time, especially the kitchen floor and other surfaces in the kitchen. They were very polite.
Description of Work: They cleaned my house for one-hour.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

CATHERINE S.
06/2010
5.0
house cleaning
  + -1 more
They were terrific under not-too-fun circumstances. I'm disabled and let things get away from me more than I should, but there was not one complaint from the ladies. They were nice and friendly in addition to as thorough as possible in 2 hours.
Description of Work: House cleaning, including bathrooms, floors, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Charlotte W.
02/2010
2.0
house cleaning
  + -1 more
They were very pleasant and nice on the phone and they offered a full refund of the $120.00 charge. They apologized and offered to redo it but we did not have the time for that.
Description of Work: We asked them to come out and clean a bedroom and bathroom for hospice care. They did not dust the baseboards, the bathroom was filthy. The floors did not even look like they had been touched. There was dust on the top of the cabinet in the bathroom. They said they had moved all of the furniture.

Rating CategoryRating out of 5
quality
1.0
responsiveness
5.0
punctuality
5.0

$120

Response from Mighty Maids Inc
The work that was completed at this home was checked before our crew left by whomever was at the home when our crew was there. The customer called later and was not happy with some of the cleaning. We of course offered to send a crew right back out, but because of the situation this customer was in with hospice coming into the home, timing did not allow us a chance to go back and see the problem or to redo the work if needed. So her payment of $120.00 was refunded in full. I think possibly the communication as to what was to be cleaned and areas to be cleaned may have been a problem as the customer was not the person who was at the home when our crew was there, again, because this seemed to be an already difficult time for the customer and we did not want to add any additional difficulty, the customer's check was put in the mail and returned to her immediately.

DAVID H.
01/2010
4.0
house cleaning
  + -1 more
They did a good job. They were here for a couple of times at a couple of hours each time. They did a good job I would hire them again.
Description of Work: I hired them for a couple of housecleanings. My wife had broken her foot.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

ROSALYN S.
01/2010
3.0
house cleaning
  + -1 more
I had tried another company before and was not so happy with them. I tried Mighty Maids but it did not involve extensive cleaning because I had decided to have it done once a month or 6 weeks. I tried them because they had a good rating and also my experience with the other company was not good. They were cheaper. However, they damaged some things and they tried to hide it. That was the reason I was so upset with them. I have a little thing that holds utensils and other medicine stuff and such things. It has little pegs that just slide off. Apparently, the woman did not realize that they slid off. She thought she had broken it. I went to use my other medicine on Sunday and put my hand in. She had stuck one of the utensils and one peg in the inside of the other medicine and hung it back. That was the first problem. The other problem was that she tore a calendar. She was not paying attention when she took it off the wall. She pulled it off and tore it. I will never have them again.
Description of Work: Mighty Maids Inc cleaned my house on the 7th of January.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
4.0

$120

MARCIA and Jeff E.
07/2009
5.0
house cleaning
  + -1 more
He responded quickly, and we appreciated his prompt reply. Although we did not use this company, we would consider using them in the future.
Description of Work: I called them for an estimate for some housekeeping.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MICHAEL M.
09/2008
5.0
house cleaning
  + -1 more
They do a good job. They stay on top of things and are very detail oriented. I don't have negative at all to say about them. They are very responsive if there are any issues that come up and address them, and the ladies that come out and the office staff are very helpful. We also have a couple of animals on the property and they can clean out a litter box if needed or rearrange their schedule to come out if I need them for any special events.
Description of Work: We have them come out to our house three times a week for about 6 hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1
    • 2(current)
    • 3

Contact information

4300 Brook Park Rd Ste 107, Cleveland, OH 44134

www.mightymaidsohio.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 2:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Window Cleaning,
Floor Cleaning and Waxing

FAQ

Mighty Maids Inc is currently rated 4.1 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 2:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: 8:00 AM - 12:00 PM

Mighty Maids Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Mighty Maids Inc offers free project estimates.
No, Mighty Maids Inc does not offer eco-friendly accreditations.
No, Mighty Maids Inc does not offer a senior discount.
No, Mighty Maids Inc does not offer emergency services.
No, Mighty Maids Inc does not offer warranties.
Mighty Maids Inc offers the following services: Residential cleaning - weekly, monthly, & move in & out

Contact information

4300 Brook Park Rd Ste 107, Cleveland, OH 44134

www.mightymaidsohio.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 2:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM