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Mighty Maids Inc

House Cleaning, Window Cleaning, Floor Cleaning and Waxing

About us

We've successfully served northeast Ohio since 1980, cleaned over a quarter million homes, and are committed to bringing that same level of professionalism into your own. 25 employees. No subs. Charges an hourly rate. No travel charges. Additional email - jc6764@aol.com.

Business highlights

45 years of trusted experience

Services we offer

Residential cleaning - weekly, monthly, & move in & out

Amenities

Free Estimates
Yes


Accepted payment methods

Check
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MasterCard
Visa

Reviews

4.173 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
12%
3
11%
2
10%
1
7%


Rating CategoryRating out of 5
quality
4.1
value
4.3
professionalism
4.3
responsiveness
4.5
punctuality
4.5
Showing 1-25 of 73 reviews

Debbie H.
10/2014
5.0
house cleaning
  + -1 more
They do a great job for a very good price. I'll stay with them! I like that their rates don't increase and they are always very considerate about my requests. They also bring their own cleaning materials. One of the two groups could be a little better in terms of punctuality, but again, they do a good job.
Description of Work: I have them out to clean the about half the house every other week.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$86

Lillian D.
07/2014
5.0
house cleaning
  + -1 more
I had used them and they did a bang up job. So I used them every month. So I did not supervise what they were doing so they started working ¾ of an hour and left a bunch of stuff undone. So I quit them. Recently I used them back and I found out that if I stand over them and tell them what to do everything goes fine. They do very well as long you supervise them.
Description of Work: I used them to clean the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Linda M.
03/2014
5.0
house cleaning, window cleaning
  + 0 more
They were efficient, thorough and very pleasant. We were very pleased.
Description of Work: Cleaned whole house (not windows) after we purchased. Even vacuumed and dusted basement around boxes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mighty Maids Inc
Thank you for your response. We appreciate it. Please keep us in mind also for any general cleaning needs you have, either on a regular schedule or some extra help before a gathering, help with spring cleaning etc. Good luck in your new home!

Barbara S.
03/2014
2.0
house cleaning
  + -1 more
I've been using this company for about a year. They started out doing very well. My last three cleanings were unacceptable! One of those cleanings they sent 3 workers for an 1 1/2hr and they did a lousy job. It was too many workers and not enough cleaning. They left the garbage that they took out on my porch! They didn't have all of their cleaning supplies also. The next visit they used a vacuum cleaner that was not working properly so it looked like they didn't vacuum. They didn't bring shoe covers, I had to supply those, then there were dirt rings in my bathroom sink in my upstairs bathroom. The last cleaning was the worst of them all. My shower and bathtub were half cleaned. My head board was not polished, there were dirt rings left in my downstairs commode. One worker was commenting on the tv show on the television and constantly talking to me as opposed to cleaning. The workers tried to leave 20 minutes early. When I asked them to go over the items they half cleaned both workers gave me attitude. Everyone has bad days, so I gave them the benefit of the doubt. My rule is three strikes and your out! I'm done with this company and I will not have them back in my home to clean again!
Description of Work: I used this company for residential home cleaning.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$90

Response from Mighty Maids Inc
This customer had only to call our office and we would have addressed any issues she had with the service. We were never informed of any problems and this customer also always requested the same crew come back. If we would have been informed of any issues we could have not only switched to see if another crew would have worked out better for her and again addressed any cleaning issues or problems that she was having. If she wishes to call and talk with us we would have a different crew come out and give a discounted cleaning . We wish to keep all of our customers happy and satisfied. We cannot do that if we are not informed of any problems or issues they are having.

Marilyn C.
01/2014
3.0
house cleaning
  + -1 more
Cleaned my house. They forgot but sent another team - late. One worker good the other below average.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

$140

James H.
11/2013
5.0
house cleaning
  + -1 more
It went well. Very well.
Description of Work: Cleaned 1,150 sq ft apt.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Mighty Maids Inc
Thank you for your response, we appreciate it. It has been a pleasure doing business with you and we hope to do so for many years to come.

Carol H.
11/2013
5.0
house cleaning
  + -1 more
I've used them twice. The girls were very good and they were nice. The last two girls that were here worked like dynamos. They didn't even talk to one another. They were cleaning up a storm. I was in the office doing work and I didn't hear a peep out of them. They got the job done. One girl did the baseboards and I didn't even ask her to do them. She said she noticed there was some dust on them and figured I would want to have them done They did an excellent job and I tipped them each an extra $20. I will use them again before Thanksgiving.
Description of Work: I used Mighty Maids for general housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Robert M.
11/2013
1.0
house cleaning
  + -1 more
Horrible cleaning service, I will never use or reccomend again.. Everything they promise, advertise and promote is a lie
Description of Work: 3 women who crawled out from under a rock and were in need of as cleaning themselves showed up. Worst band of cleaners i have ever seen. Lazy, dumb, didnt understand directions, didnt follow directions, took their own initiative to screw things up. Had no idea what a Kosher Kitchen was. Ran meat used dishes in a dairy dishwasher, despite there being 2 dishwashers and 3 sinks in the kitchen with separate sides for meat and dairy. Nevr ytold them to even TOUCH the dishes, let alone start running a dishwasher. Meanwhile they didnt fold the laundry, they rolled it up!! Wouldnt wipe down the walls and fridge from kids fingerprints!!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$360

Response from Mighty Maids Inc
I am sorry that this customer seemed to have such a bad experience with our service but instead of taking the time to contact our office with any issues, he chose to write this rude and very demeaning review. I personally take great offense to what was said about our crew. The crew that was out for this customer { Linda, Andrea and Jen } are by no means people who crawled out from under rock, they are not dirty, lazy or dumb. These are hard working, aim to please people, nice people. Every home that we clean is different, as are every customer's wants and needs. Not everyone knows what a " kosher kitchen " is or what importance it has in some households. A quick explanation to the crew would have been helpful and sounds like it would have saved a lot of the problems this customer seemed to have. Our "promise" or guarantee is that if the work that has been done is unsatisfactory we will send someone out to re do it. We do not lie in any of our advertisements or in any promotions. I am not sure what this customer is referring to in that statement. Anyone that has any problem with a crew that is at there house or work that has been done, only needs to contact our office immediately and any issues will be addressed. Thanks, Joyce, office manager Mighty Maids

Jody K.
10/2013
1.0
house cleaning
  + -1 more
They did not read my note. Even though the check was right on top of it. The opened every door to every room. No knocking. My son was asleep and he was wondering who walked into his room. They walked into my room. I told them no that they did not need to do my bathroom again. The were only here an hour not an hour and half. When they left I looked around. There were rags left everywhere and they left the a swiffer, a dirty pair of socks was thrown into my purse. Yes in my purse. They never touched the fan. The rest looked like it was done half done. A few days later I went to light a small glass oil lamp that 2 of my sons gave to me. The flowered top fell apart as I lit it. Great. This is the second team that I was trying. The first team started off like gang busters and slowly went downhill. They left well be for the regular 90 minutes that I paid for. Their work was less than acceptable. I am not picky. I am a single mom of 4 kids. 3 teenage boys and 1 really sloppy teenage girl. All I really needed were the bathrooms and the main living area. So why cant you guys get it right? I called and had to lave a message. I said what happened and the last straw of the broken glass oil lamp. I never received and apology. I called back and said i think I should be refunded the last cleaning. Again nothing. ***UPDATE***I had just realized that I had been using mightymaids since February. During the time they worked for me my whole family started noticing things missing. I had at least 3 sets of flatware plus serving prices in my drawer. I also had a set of Oneida flatware in there. It was an expensive set. It is all gome. Plates nothing expensive was disappearing as well. Plastic reusable cups the ones with the straws and lids plus just large plastic cups were all slowly dwindling down. I thought it was my kids. I have 4 teens who have friends. But no one would take anything. At least not this much. When I was looking back on my calendar and realized that I hired then in Feb, it dawned on me that u very well could have been the girls. I am hone every day. I know who first in and out. I had the kids search the house. They came up with a few odds and ends. But not enough to twelve all that was missing. Not one piece of my wedding gift flatware us here. None. An I sure that did it? Pretty much. Can I prove it, no. But I will never take a chance with this company again and neither should anyone else.
Description of Work: Not much. The usual is 3 full baths,1 1/2 bath kitchen, living room, hallways. I left a note to not do my full bath and and it turned out that my daughter had not straightened her bathroom So that could not be done. But I asked them to dust the fan blades in the kitchen. I thought it would be the same team from the last time. Apparently not.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$90

Response from Mighty Maids Inc
I am sorry that this customer had a problem. She has used the service sporadically every other week for some time and had just recently asked to try another crew as the one who had been coming seemed to be missing a few things here and there. The crew that was sent had not been to this home before. I am not sure why they had such a problem understanding what needed done or seeing the note. I will have to check into that but as is our policy if there is ever anything a customer is unhappy with we will send someone out as soon as possible to fix it. I did not receive the message that there were any problems with the service that day until almost 2 weeks later. Again, called right away we would have had people back out there right away { at no charge of course }. We do normally send the same people out as much as possible but in this case we were trying to find a new crew that was going to be a good fit with this customer. I did receive, last week , a message on our voice mail that this customer was stopping her service and another message about a refund but did not hear anything about any broken items on either message. I will send this customer a refund from that last clean and apologize for the problems she had. I do wish she would have called sooner so that this could have been taken care of right away. We wouldn't still be in business after 30 some years or do over 200 customers on a regular basis, if we didn't take care of any problems or complaints, given the chance to. I believe this would have ended differently had we known about the problems from that day sooner. As for a response to the update This is the first that we have heard about this claim that this customer has made against our company { we were never contacted directly in regard to this claim } Mighty Maids has been in business over 30 years and as a very reputable company and to stay in business that long, we obviously take any claim of theft very seriously. In this case, we believe it was very irresponsible and libelous of this customer to just randomly decide to accuse us of theft, with no proof what so ever and with out ever contacting our office at any time with any concerns or voicing any concerns at any time that we spoke through out the whole time we were cleaning her home. Still, as we would with any other claim, Mighty Maids is requesting that if this customer honestly believes that someone from our company stole silverware and plastic cups or anything else from her home, that she file a police report and if the police feel it is warranted , any employee of ours who were at her home are willing to submit to a lie detector test, as long as everyone else who has been in and out of her home since February are also willing to do the same.

Jim D.
10/2013
1.0
house cleaning
  + -1 more
I called the home office of Mighty Maids and asked them to send a crew to wash the walls in the kitchen, one wall in the family room, the master bath and the half bath in the master bedroom. She said to tell the girls what you want when they arrive. I said that I would. They arrived and I told them what had to be done. The three women split up, I assumed to do the work specified. After they left the wife and I checked the work. The only worked performed as ordered was in the kitchen, by the woman that I assumed was the crew leader. She took the check for the work. The kitchen walls were only partialy cleaned. None of the other walls were touched. While the work was being done I went to the master bedroom for something and found that the woman working there was dusting the window woodwork and my dresser. I told her that she was to wash the half bath walls. she said, "that's all right". and I left. When I called Mighy Maids to complain, the women there said, "we don't do walls". I said, "that is what we ordered". She repeated, "we don't do walls". That is where it ended. I feell that I have been conned.
Description of Work: Partially cleand the walls in the kitchen and dusted the family room and master bedroom.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$90

Response from Mighty Maids Inc
This customer stated he needed GENERAL cleaning in specific rooms when he called out office to schedule an appointment. General cleaning is basic dusting, vacuuming, washing floors etc. but in no means included washing walls, Had (Member name removed) stated he wanted wall washing done he would have been told that we no longer have anyone available to do that service and haven't had for quite some time and when we did, he would have been told that someone would come out to give him an estimate, as that was always a separate service than our regular general cleaning crews. As it was, the job was scheduled for 1.5 hrs. - 2 hours and when the crew arrived they tried to do as best as possible for him and did do a kitchen wall and the bathroom walls that the customer asked them to do even though we do not normally have them doing that. This customer paid $90.00 for his cleaning including the crew trying to do the walls he wanted done. Normally wall washing runs about $70.00 to $100.00 a room. I am sorry that somehow in the conversation that he and I had that when he scheduled the appointment some how this wasn't clear or that I misunderstood what exactly he was looking to have done. I tried to talk to this customer after he sent a letter to us to explain that the job was never set up to do wall washing and he hung up on me so I was never able to even find out what we could try and do to fix the situation. I am the person here who books all the appointments and have been for many years and do try to get as much information as possible as to what customers are looking to have done and what kind of cleaning they are looking for, so I feel bad that in this case it was misunderstood and I apologize for that.

Brad E.
09/2013
5.0
house cleaning
  + -1 more
Excellent job. Would use again.
Description of Work: Housecleaning. Cleaned bathrooms, kitchen, and family room. Also vacuumed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Karen P.
08/2013
1.0
house cleaning
  + -1 more
Extremely rude and unprofessional is how it went. I called to inquire for cleaning of my mother's home, a senior citizen and wanted to be sure she is comfortable and meets with the people first. Despite the web page saying "Free Consultation" basically that is just telling you over the phone what their costs are. They will not come to the house to give a quote and will not come to the house unless scheduled to clean. First was told it would be $60.00/hour for two people, 1.25 hours minimum. Coupon "offer" is for two hour minimum - so if you don't have a house that requires two hours, then why bother to "offer" a coupon? Person answering the phone did not like my questions, which when first hiring a company to come into one's home, questions should be asked and mine were basic. I was a little upset no consultation althought the website advertises "Free Consultation", coupon is only good for two hour minimum service, but we would only need 1.5 hours at most for a 2 bed/2bath home. Since she didn't like me asking questions, she stated "we're not the service for you" and that was it. Either you're in a service business and politely answer potential customers questions - or get out of the service business!
Description of Work: The provider did nothing but be rude on the phone.

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0


Response from Mighty Maids Inc
I am sorry that this customer thought I was being rude. When she called to inquire about the service, she grew agitated from the beginning when I explained to her that we don't go out to the homes for a consultation. That is not the way our service is set up and we have done it the same way for over 30 years that we have been in business. Our consultation is over the phone. We explain our rates, gather some information from the customer about what cleaning they are looking to have done and give them an idea of the amount of time they may require. After talking to this member for a few minutes, she very clearly was not happy with how our services work and are set up and then was even more upset when she inquired about how the coupon worked, { which clearly states is $20.00 off a 2 hour minimum cleaning } . At that point, I very politely told her that we were probably not the right service for her, as she was already this unhappy with us. She then decided to call me a *itch and hang up. I believe I answered all of her questions honestly and politely as possible. I have been answering the phone here for many years and schedule clients everyday. So again I apologize that this member thought I was being rude.

elaine G.
08/2013
2.0
floor cleaning, house cleaning, window cleaning
  + 1 more
I called a few weeks ago to schedule a cleaning crew to come to my house which we are about to move into. We have had the floors refinished and walls painted so needed some cleanup of dust from those as well as cleanup of grime, ect left from the previous owners. I spoke with the scheduler and told her what I needed and how big my house was, she assured me she was sending a team who could get the job done. Today the team arrived (about 30 minutes after I had expected them). They were all very nice and polite, but informed me when they started that they only had two hours because they had 2 appointments scheduled after mine. And they weren't sure they would get to cleaning everything. 2 hours later, they had to leave and my house was not done. I could tell they did get to clean some areas, but many of the things I had asked them to do were not done including most of the main floor of my house and half the kitchen. They were very apologetic about having to leave me in a bind, but said they had to do what the scheduler told them to do, as that was their boss, and they had to leave. Now I've got a partially cleaned house and movers coming tomorrow. They suggested that their scheduler should have done it for the end of day so they could have stayed until it was finished. I don't think they did a great job cleaning what they did, but I'm not sure if that's because they were in a hurry or because of their overall quality. It's a big disappointment and now I'm stuck.
Description of Work: Pre-Move In cleaning of our house.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
3.0

$180

Response from Mighty Maids Inc
Our service is an hourly service and is set up for a certain amount of time by what the customer tells us about the size of the home and the work they are looking to have done. This particular customer was schedule for 2 - 3 hours of cleaning with a 2 person crew. Our service is never just set up as an open amount of time as it would be impossible to keep a schedule that way. As it turned out that day it was a 3 person crew that stayed for 2 hrs. which is equal to a 2 person crew for 3 hrs. The crew that was there called and asked if it was possible to stay longer and unfortunately they did have 2 other appointments to do that day that had to be done. I would have been more than happy to try and schedule this member for more time the next day or at the earliest opening available if they had requested that. Also, in regard to the cleaning, If a customer is unhappy with any of the cleaning, if they contact us within a few days or even a week , we will send someone to redo whatever they are unhappy with. that is our guarantee. This member needed only to contact our office and we would have tried to do whatever we could schedule more time or to redo work if it was unsatisfactory. Since I am only hearing about this member's unhappiness now, as a review on Angie's list instead of on the phone right after we were there, it makes it very difficult to try and make this situation right. I am willing to give this customer an hour of free service, at this home, at her convenience. She will need to call our office and ask for Joyce to schedule that.

Adina O.
08/2013
5.0
floor cleaning, house cleaning, window cleaning
  + 1 more
The girls at Mighty Maids were very good. Only complaint is that they told me over the phone it would be 3 girls for 3 hours. Four showed up and they stayed 4 hours, so the price was definitely above what I expected. They did stop at the 3 hour mark and tell me that the price would be more, and I said to finish the job. Besides for that, they did a wonderful job. We were moving into a new house and it was empty of all furniture. They cleaned inside and out of all cabinets, appliances, and mopped all floors. They repeated anything I asked them to do, and dusted the basement and garage. Overall very pleased, but did spend more than i had anticipated.
Description of Work: Cleaned for move into new house

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Errol J.
08/2013
5.0
floor cleaning, house cleaning, window cleaning
  + 1 more
Two ladies from Mighty Maids arrived exactly on time and proceeded to discuss what the cleaning priorities were. They then proceeded to clean the whole house. We are requested they clean the blinds as well but they tried it and recommended that to clean it properly it would be best to soak it in tub and wash. We decided to change them out instead as they were pretty ol. At the end of the two hours, they walked thru the house with me to make sure all areas were clean. They quickly went over some areas that I though would use another cleaning. I am very impressed with how quickly they worked and how cost effective their services were. I will definitely use them again.
Description of Work: Mighty Maids cleaned our rental house prior to new tenant move in. The cleaned all the rooms with specific request to clean the kitchen and bathrooms. Hardwood floors, windows and ceiling fans in all rooms. Kitchen cupboards and appliances. Bathroom: all fixtures and mirrors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Mighty Maids Inc
Thank you for taking the time to send in your review, we appreciate it! We hope to be of assistance to you again.

Christine W.
07/2013
4.0
house cleaning
  + -1 more
The women who came were friendly and responded positively when I asked them to do something or redo something.
Description of Work: Weekly cleaning,

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$75

Norma W.
07/2013
5.0
house cleaning
  + -1 more
It was wonderful. They show up on time, complete the task and I am very pleased.
Description of Work: I used Mighty Maids for two hours of housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Mighty Maids Inc
[member name removed], Thank you, it has been a pleasure doing business with you and we hope to continue providing great service to you in the future!

Debbie H.
05/2013
5.0
house cleaning
  + -1 more
After they left I discovered they had folded my husbands clothes that he hadn't taken care of. Thank you, ladies.
Description of Work: Cleaned the house

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Elizabeth W.
05/2013
5.0
house cleaning
  + -1 more
Ladies were on time and introduced themselves. Went right to work. Asked appropriate questions. Were quiet.
Description of Work: General housecleaning, though I did have a list of specifics which included: dusting all baseboards; siping around all wall switch plates; wiping detail areas on kitchen cabinets; wiping picture frames.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

DEE P.
05/2013
5.0
house cleaning
  + -1 more
They did a good job. They were here for an hour and a half. I was very pleased. They were punctual. There were two girls. They were very professional. I was amazed how quick they got it done and I was very pleased with the job. They were on time.
Description of Work: I hired Mighty Maids Inc for housecleaning service. They did two bathrooms, one bedroom, living room, kitchen and they scrubbed the floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Florence A.
05/2013
5.0
house cleaning
  + -1 more
I was very pleased with their service. They did extra things like taking out the trash for me without being asked. They were friendly and got done pretty quickly.
Description of Work: They did one cleaning for me when I first moved into my apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christopher M.
04/2013
3.0
floor cleaning, house cleaning, window cleaning
  + 1 more
Mighty maids were very nice and professional on the phone and the ladies who arrived were very nice. I had 3 maids at my house for 2 hours. I asked specifically that they tackle the windows, wood blinds, floors and woodwork - as well as general house cleaning. They just left. The blinds were wiped, but not thoroughly - they'd never pass a white glove test. The woodwork was dusted, but not cleaned (I wiped off grime with just a wet rag after they were done). The floors seemed pretty good, but I'm not sure that rugs were moved when they cleaned them. The windows were ok, but streaked and the upper windows were not done at all. This all cost me $180.00. Seems pretty steep for an OK job. I would not recommend Mighty Maids to a friend.
Description of Work: House cleaned, floors washed, woodwork washed, blinds cleaned, windows cleaned

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$180

Response from Mighty Maids Inc
(Member name removed) wrote his review before calling our office to say he had a problem. As soon as we were made aware that he was not satisfied with the service he received, we set up a return appointment to redo the work he was unhappy with. We sent another crew out to do the blinds again { which by (member name removed) admission hadn't been cleaned in quite some time } and redo any other work he was unhappy with. That is how are business is run and why we have consistent A ratings. If there is a problem with something we did, if you give us a chance to fix it, we do.

Carol J.
02/2013
5.0
house cleaning
  + -1 more
They didn't after all have to clean out actual litters, just around them. I told them i'd just buy new ones! lady who is NOT allergic to cats came to help me and was willing to do that nasty chore.
Description of Work: Two times these ladies came, were promt and did a wonderful, fast efficient thorough job. I was wearing a boot due to a fractured toe and could not do much cleaning. Don't remember exact dates, probably October and November, 2012. My last attempt at a review, I'm not sure it went through so here's a new one! Will definitely use these ladies again, price a lttle high but I had requested extra hard job (cleaning cat litters) so it was probably standard.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Keith J.
12/2012
5.0
house cleaning
  + -1 more
Contacted cleaners, maid the appointment, they contacted apartment managers to gain access and took care of everything.
Description of Work: Had a move out cleaning of my apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Dale W.
12/2012
3.0
house cleaning
  + -1 more
They cleaned the upstairs first, and I was satisfied with the job they did. They then came to the first floor, and started cleaning. I got out of their way and went downstairs to clean the basement(which I did not ask them to do). After 2 hours of cleaning they told me they had about 15 more minutes of work to do, and did I want them to continue? I told them that yes, I wanted the work to be completed, When they told me they were done, I came upstairs to inspect their work, and was surprised to see they hadn't vacuumed the entryway. They started to do this, and the vacuum quit working, so they couldn't complete it. I then walked into the sun room, and saw that it wasn't very clean at all. There was debris still on the floor, and the counter where the microwave sits was not cleaned at all. They were in a hurry to leave as they had another job to do, and were going to be late, so they just wanted their money, and they left. They asked if they should take their trash with them, and I told them to put it in the trash can, and when they left, I saw it on the floor, so I cleaned it up, I have never hired anyone to clean my house before, but decided to do so for the holidays, and am disappointed in the results. I will not use this service again.
Description of Work: Asked them to clean the first and second floors. Explained that I was having company for Christmas and wanted the house to look good.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$150

Response from Mighty Maids Inc
This customer only needed to contact our office and this would have been taken care of immediatly. I will contact this customer and send someone out to re do any thing that he was not happy with, which is our policy.
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Contact information

4300 Brook Park Rd Ste 107, Cleveland, OH 44134

www.mightymaidsohio.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 2:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Window Cleaning,
Floor Cleaning and Waxing

FAQ

Mighty Maids Inc is currently rated 4.1 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 2:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: 8:00 AM - 12:00 PM

Mighty Maids Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Mighty Maids Inc offers free project estimates.
No, Mighty Maids Inc does not offer eco-friendly accreditations.
No, Mighty Maids Inc does not offer a senior discount.
No, Mighty Maids Inc does not offer emergency services.
No, Mighty Maids Inc does not offer warranties.
Mighty Maids Inc offers the following services: Residential cleaning - weekly, monthly, & move in & out

Contact information

4300 Brook Park Rd Ste 107, Cleveland, OH 44134

www.mightymaidsohio.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 2:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 12:00 PM